About XO Prime Steaks Pepper Pike
XO Prime Steaks, the standard for trend setting dining in beautiful Pepper Pike. XO is elevating Steakhouse dining to new heights. We offer stylish and fashionable dining and the only ALL Prime concept in town with incredible juicy steaks and fresh seafood. Cool, sexy and refreshing decor, unlike anything in Cleveland. The place to see and to be seen, with the most happening bar scene. Best place to impress for business or pleasure. Reservations are suggested.
Steak, Contemporary American, Seafood
Hours of Operation:
MON - THURS 5 PM - 11 PM
FRI & SAT 5 PM - 11 PM
HAPPY HOUR 5:00-6:30 PM
$31 to $50
AMEX, Discover, MasterCard, Visa
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Counter Seating, Entertainment, Fireplace, Full Bar, Happy Hour, Late Night, Outdoor dining, Private Room, Takeout, View, Wheelchair Access, Wine
XO Prime Steaks Pepper Pike Ratings and Reviews
Food was great but our server wasnt good ...
Food was great but our server wasnt good at paying attention. We asked her 3 times to take a picture of us and she would say yes and walk away (restaurant did not look that busy for a Saturday night). Also, someone else brought our leftover out without distinguishing which was which or whose was whose (this was a table of 4 girlfriends out for a birthday - we werent going home to put them in the same refrigerator).
Excellent Prime steakhouse. In a world o ...
Excellent Prime steakhouse. In a world of prime steak chains like capital, ruths chris, fleming's, and Morton's, XO definitely stands out. While the downtown location is busier and noisier (but fun), this location is a bit more relaxed and comfy. The steaks are as good as anywhere, you can really tell they use high quality prime meats.
While we waited for our second guest, we ...
While we waited for our second guest, we ordered drinks. It seemed to take too long to get them. But we were pleased that a waiter suggested another table away from a set-up for 10. And they shut off a fan that was blowing cold air on our necks. Steaks were superb. But, the side dishes were kind of cold. Mash potatoes and Brussels sprouts should be hot. The green beans were special . A sushi appetizer was delicious! We only had ice cream for dessert, but they were yummy flavors.
I went to XO for my birthday and for the ...
I went to XO for my birthday and for the most part it was a good experience. The food is pretty pricey so I wouldn't suggest coming there not willing to spend money for smaller portions. My food was amazing. The only thing was my steak bled on my plate when I asked for it to be cooked medium well. I would still go back. My server Jerry was amazing and very helpful.
This was my third visit to XO. The firs ...
This was my third visit to XO. The first two were terrific with excellent food and service. This visit made me question whether I had gone to a parallel universe! Soda was flat (even after the first drink was sent back for that... second one no better). Our group of 4 were the ONLY ones in the dining room and the food took an incredibly long time from time of ordering to when it appeared in front of us! While my steak was perfectly cooked, two others at our table had steaks that were not. One had to be sent back, the other was medium to medium rare on one end and well done at the other. Sour cream on baked potato was frozen (literally had ice crystal in it that we could remove with our fork)!
Concerns were shared with the manager, who took items off bill and offered us free dessert and after dinner drinks. While appreciated, we did not take advantage of the offer as we were 'over it' at that point. Not sure that I'll revisit - it's pricey and to have a visit like this one, not sure I'm up for the gamble.
The food and service at XO were excellen ...
The food and service at XO were excellent. We were looking for a cozy place to celebrate our anniversary, but this was not quite as cozy as we had hoped. The music was more "new age" and what I'd expect to hear in a younger generation's clothing store. The clientele was at least 30 and over so I would have expected nicer jazz music.
I would dine there again, just not for the same occasion.
Nice romantic atmosphere, delicious food ...
Nice romantic atmosphere, delicious food, great service...Tempura sushi roll was the hit! Bone in ribeye was very flavorful and done perfectly... Little pricey but not more than all same level restaurants around...definitely will be back soon
Valet parking set up was silly, since th ...
Valet parking set up was silly, since there wasn't anyone else there.
Foul odor when walking into building. Not the most pleasant thing.
Bar was essentially empty and out of a particular whiskey, after bartender told us she had it.
Considered leaving at this point.
This was essentially a private dining experience. There were two other patrons in the restaurant when the six of us were seated. Guess where, yes, right on top of the other two people. I'm sure they weren't too pleased either. Ordered a seafood plate for four people. Wasn't enough on it for three. Flemings' seafood tower for two is much better. Five of the six meals came out together. Apparently, the sixth meal must have been forgotten. Five of us sat there for 10-15 minutes waiting for the sixth meal to arrive. Steak is meant to be eaten hot, not luke warm. Highway robbery at this XO for the lack of service care given for what had to be a ridiculously underwhelmed kitchen staff. Evidently, there is a reason the restaurant was empty. Lesson learned! Should have gone with my instincts and left after walking into the hallway odor at the start of the night.
Went on a date with my wife and we found ...
Went on a date with my wife and we found this place to one of the easier places to make reservations on Chagrin at the time we decided to go out (same night around 5pm) Waiter was attentive and nice after we ordered food he took all menus away, would have liked to order more than one drink, maybe keep the wine/cocktail menu on the table. Food was delicious, steak (bone-in ribeye) was very tender, mine was slightly under-cooked, but wasn't enough to send back and possibly ruin flavor. Wife ordered surf and turf which presented well and she said tasted as much. Vegetables are ordered to share and were super hot, but good. Creme Brulee was a yummy dessert. Would go back again, but price is prohibitive for us, maybe a once or twice a year type place. All and all, a good experience.
Avoid the seafood appetizer, worst in al ...
Avoid the seafood appetizer, worst in all the places we dined throughout the globe.
Service was very poor - waitress couldn't understand our drinks order (ironically their signature drinks).
Maitre d' was unfriendly and borderline creepy.
The only good thing was the steak, if you can ignore everything else.
We had a wonderful experience. The ambia ...
We had a wonderful experience. The ambiance is constant of white table cloth fine dining. Our steaks were cooked to perfection with garnishments of roasted garlic cloves. A quiet atmosphere without the loud chop house noise.
Really disappointed. Server was lovely, ...
Really disappointed. Server was lovely, maître d' too. But the food was mediocre at best. Porterhouse with a ton of gristle, vastly oversalted seafood. Wine list not great and overpriced, even for a steakhouse. With Red down the street, this place is a nonstarter. Considering how few people were in the restaurant on a Saturday night, they better start executing soon or they will be out of business within a year.
This was our first visit to this restaur ...
This was our first visit to this restaurant; We will definitely return. Our waiter and other staff were all excellent. It was the best meal we have had in a long time. We did think it was odd that the rack of lamb dinner included a side but the steak did not. It was our anniversary and the waiter had a special treat for us.
Was very disappointed. Had dinner with ...
Was very disappointed. Had dinner with my daughter. Caesar salad was very good. Creamed spinach was terrible--just sauteed spinach in a cream sauce, not a true creamed spinach. Steak ordered medium rare, came medium well--to my mind inexcusable for a high-end steak house.
Quality of the steaks at XO was NOT up t ...
Quality of the steaks at XO was NOT up to Prime. I'm sorry to say that I don't think the steaks were Prime; because they didn't have the marbling you expect from prime grade. I also don't think they were Dry Aged because they didn't have the flavor associated with dry-aged meat.
I will not recommend this restaurant.
We found the service and food to be lacking for the expected level. The best part of my meal was the French Onion Soup. But I had the Delmonico Steak, slightly small (14 oz?) and over cooked (medium well versus medium ordered) and the loaded baked potato which had an almost marshmallow texture that generated a string of gooiness from the potato to my mouth and was frankly too sweet . We had to ask the waitress to have the music turned down so we could have a conversation. One of the other waitstaff dropped a couple of trays that made a very loud racket and then another person, or maybe the same, dropped a water pitcher all over the floor and had to come and mop it up. The other people seemed to enjoy their steaks and they were properly cooked - one medium and one medium rare. While one might be agreeable to come back, why would you when there is Flemings, Red, and Hyde Park in the area?
Great food but...
The only reason I gave this 3 stars and not higher was because we were not greeted with the best service by the hostess. We first came to the restaurant without a reservation and were told that they were booked for the whole night. Upon leaving, we happened to check Open Table and shockingly there were plenty of open reservations for the time we entered and the rest of the night. Thank goodness for Open Table! The meal was delicious and the waitstaff was warm and accommodating. It's a shame that we almost missed such a great experience by an unwelcoming hostess.
Price Point Too High
The cost of a piece of meat with no side dishes was over the top. Having to pay for steak toppings was a bit much. Having to purchase side dishes ala cart was also a bit much. While the food was good and the ambiance enjoyable, the pricing is cost prohibitive.
food always good / service lacking
went for Mother's Day. Things going along well, until entrees came out, and one didn't make it. Was told by waiter that chef wasn't happy with how it was prepared, and that he was remaking. About 25 minutes later the entree came out...after everyone had already finished their meals. Waiter was kind of salty about it. He did tell us that we weren't going to be charged, which I would have certainly hoped that would be the case, but I just left feeling that they could have done more. Not very apologetic. No manager. Nothing. Little peeved by all of that. Food was good. It's just for the price that I pay I expect issues to be handled more professionally and appropriately.
The service was excellent and the waiter and one new in training really took great care of my wife and I and our two girls. Food was , as usual, outstanding. Nice feel to this restaurant and the personal touch they handle repeat customers with is really fantastic. Kudos.
Not what it used to be
The service is always top notch . Lately , the meal is not as fresh and over the top as it usually was . The dish we had was not tasty. The lobster , tasted like it was stale or old. We are used to over the top meals here and lately , the dining experience has been less than expected.
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