The poor food and service is only made worse by the high price and pretentious staff. We ate here because we were staying at the hotel, and the attached pub was fairly decent on a previous night. The restaurant is far more stuffy and full of themselves; the food was mediocre, the service was curt and impersonal. My daughter ordered from the Kid's Menu: "Kraft Mac and Cheese". I've made Kraft Mac and Cheese a hundred times, but the kitchen at this restaurant has clearly never read the instructions on the box. It tasted terrible; if they can't mix milk, a pat of butter and cheese powder onto boiled noodles, why trust them to execute a decent schnitzel?
Would highly recommend when you are in Banff. The ambience was amazing with a roaring fire, comforting decor and of course situated in the mountains. The service was great and the food came to our table quickly. Lot's of flavour. The food was perfect. I would come again!
We enjoyed a wonderful meal. It was perfect for our Anniversary Dinner. Very romantic..
Went here while on ski trip to Banff. Lovely setting. We had fondue and it was excellent. The setting is beautiful. Down stairs is a great casual bar too. Outdoor fire pit looked inviting, but as it started to snow, we stuck to the fireside table.
Very disappointing! We read several poor reviews however sadly dismissed them. The fondue was watery. The underwhelming salad lacked taste. The main course consisted of over processed greasy veal, accompanied by raw brussels sprouts, and overcooked root vegetables. However, the red cabbage was excellent. The pretentious waiter offered little when it came to wine suggestions. He was more than willing to share small pours of cheap bad wine in hopes of selling us a $100 bottle instead. Good wait staff will do their best to assist with a wine selection in the suggested price point of the customer. Sadly, the dinner ended our trip on a low versus high note.
Very much enjoyed our meal. Jaeger Schnitzel was very good as was the cheese fondue.
We went here for the fondue and a faux-European dining experience, and got both. The fondue was great, and had a lot more variety than traditional Swiss fondue - which I enjoyed. The 1L bier steins were fun too. The decor was fun with a fireplace, animal mounts and rustic dark-stained wood. We came on a Sunday, with a reservation for the main dining room, and the place was not overly busy. It's on the pricey side, but so it goes in Banff. One word of warning: finding the place a little tricky. It's behind the main hotel, down a staircase. (Or I think you can drive directly do it, if you know the way.)
I’ve been here many times but tonight the food was well below expectations. Dry and overcooked pork and schnitzel. Service and ambiance great. Last time we went one of our party’s meals wasn’t great either - hopefully it’s not a trend.
We first came to the Waldhaus in 2016 for Valentine’s Day with our son and his girlfriend. The atmosphere was warm and inviting and comfortable. We enjoyed it so much that when we came back in 2018 we had to come back and we were not disappointed.
I fell bad that I don’t recall our servers name but she was wonderful. She gave us time to settle in but was there and ready with suggestions and information when we were ready.
Three of us had the fresh schnitzel but all in different variations. One pork, one veal and one chicken and in the three varieties offered. My son was the odd one out and had the pork chop. Our meals arrived and we all devoured them stating that the meal each ordered was the best.
We finished with schnapps as we were too full for anything more.
Another memorial meal at a beautiful restaurant.
This is the second time I have dined at the Waldhaus and both times it was amazing! Exceptional service and the Waldhaus Experience menu is a must!
This is my favorite restaurant in Banff!!
The food was amazing and our server was very friendly. We had a lovely evening.
Got poisoning the next day. Probably lamb. Don't think I will come again.
I've been with my girlfriend for awhile now and never ever had the most awesome date in our relationship. Started at the front door with friendly service and the whole evening was top notch with great service, never had service like this before. Our evening was great but made even greater by the wonderful staff and food, highly recommended for a special occasion or a date!!!!
Excellent food, ambiance and seating. Ask for a corner table by the fireplace! Their maître d, Michael is amazing. Made us feel so welcome! And Angela was very attentive and warm. We look forward to returning soon.
Excellent service and quiet atmosphere. A regular stop when we’re in Banff.
We had the waldhaus experience. It was good. The schnitzel was quite oily and the sides weren’t my favourite (red cabbage with cinnamon). The cheese and dessert fondues were quite good. I would go back. But try something different. There were a lot of kids crying and acting out while we had supper, so kind of wrecked the nice quiet ambiance.
We were staying at the Banff Springs hotel and decided to check out the Waldhaus Restaurant. We were seated in front of the fireplace which was a treat on a cold winter night. We started with a winter salad and wild boar goulash followed by schnitzel and a smoked pork chop all of which were very good. We shared Black Forest cake for dessert - a nice finish to the meal. Our server was helpful in assisting us with our menu selections and attentive throughout the meal.
Difficult to find restaurant, not attached to the hotel. Food was delicious and staff was attentive.
Cozy atmosphere, great food , and excellent service. We had the classic and jaeger schnitzel. Menu has lots of fondue choices & many people ordered those. Highly recommend.
Excellent service and food was exquisite. We will be back!
This was a special place do to me being German and spending a romantic night with my wife.
The food and service was outstanding
We decided to head here for my brother's birthday with the family and what a surprise!? This restaurant is excellent and believe it or not, better than anything in the Banff Springs main hotel.
The cheese fondue and Jager schnitzel were incredible.
Great food and service, a very enjoyable experience
We had the black truffle cheese fondue and the chocolate fondue for dessert as well as the scallops. The portions were perfect for 2 people and left us completely satisfied. The ambience was nice and homey and the servers were attentive.
We would definitely go back to try more fondue types and other menu items.
We had such a lovely meal , the gluten free catering was brilliant even had GF bread crumb for schnitzels. We enjoyed all our courses on the taster menu salad , fondue, schnitzel and our dessert ( GF black Forrest gateaux 😋 we would definitely return we liked the relaxed atmosphere and the quality and service was great
Both my wife and I had the schnitzel as our mains and found it very oily and not seasoned very well.
Authentic Swiss fondue and absolutely delicious schnitzel! Wonderful service and a cozy spot behind the Banff Springs Hotel. Bring on the raclette!
We had the Waldhaus four course meal. The starter was meh, cheese fondue second was meh, main course was nicely done (schnitzel with mushroom sauce) and authentic Swiss, dessert was chocolate fruit fondue which was nice.
Inattentive not very knowledgeable but friendly service.
Beautiful setting, delicious food, and outstanding service. Thank you Fairmont Banff Springs - Waldhaus for making our anniversary extra special.
Incredible fondue experience in an exceptionally stunning mountain paradise!
My husband and I shared a cheese and then a chocolate fondue. Food and service were both excellent and the vibe is very cozy.
We got engaged at the fairmont hotel just an hour before our reservation (I had no idea!) and the dinner was amazing and so delicious. Our waiter was above and beyond, as well as the other waiters who were serving other tables took time to check on us. The wild boar goulash was amazing. As well as the schnitzel!!
Our dinner at Waldhaus was one of the best dinners we have had in a long time. The food was incredible, the location is amazing, and the staff are equally as amazing. Love, love, loved it!
Yum, steak meal a bit basic. A whole entire Cornish hen on a plate is a bit much but all tasted well made and good.
We loved the ambiance, the friendly staff and the great food! This was the second time we have eaten here and we will definitely eat here again whenever we are in the area.
We enjoyed the fondue! The service was exceptional.
The old Banff Springs Golf Course Clubhouse converted to a pub and restaurant featuring swiss décor and swiss food including lots of fondue options plus much more. A fun dinner location that is a short walk downhill from the grand Banff Springs Hotel-The Castle of the Rockies!
Oh what a treat to go to the Waldhaus on a work retreat with my bestie. We feasted on wings and wine overlooking the majestic mountains. What a great night, as always. Such a hidden little gem. :D