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About Turtle Jack's - Richmond Hill - Yonge Street
An award winning concept, Turtle Jack’s is an Ontario based restaurant that provides guests with a taste of the cottage lifestyle. With over 60 menu items made with fresh ingredients and house-made sauces, our commitment to food quality compares to no other dining establishment.
Richmond Hill, ON L4E 0K4
Comfort Food, American, International
Hours of Operation:
Lunch: Monday - Sunday: 11:00am - 5:00pm.
Dinner: Sunday - Thursday: 5:00pm - 11:00pm, Friday - Saturday: 5:00pm - 1:00am.
CAN$30 and under
AMEX, MasterCard, Visa
YRT stops directly at our doorstep at the corner of Yonge and Towerhill
One block South of Towerhill the Viva stops at Gamble
Bar/Lounge, Beer, Full Bar, Gluten-free Menu, Late Night, Outdoor dining, Outdoor Smoking Area, Wheelchair Access, Wine
we had a nice get-together in advance of New Year's. our server was friendly but wasn't always around, disappearing for a few long stretches. The restaurant was steady busy but not frantic. I do appreciate when a server stops by or takes a minute to ensure that we've received our order, etc.
The music was far too loud. It was so loud as to interfere with our conversation. We asked our server to have it turned down and she did so, but over time the volume went up again. "Energetic" is not the term I would use to describe the annoying music and sound level, but I had no choice in the survey. It was "Far too loud".
The food was good, but the portions were too small. We got four different meals and only the fish and chips meal was sufficiently large.
We had a wonderful time catching up with friends. The server was very patient and returned several times to check on us to see if we needed anything. Let us sit and enjoy our conversation without pressuring us to leave like some other restaurants do after some time. It was a very nive evening all the way around; Wine, Food and conversation.
We had a nice evening there were four of us in our party
Our food was good however there was an error made in one of our meals the entrée did not arrive in till after the three of us have eaten and I felt that either that entrée should have been complementary or dessert could have been complementary
I felt nothing was done to make us feel that they felt badly about not entering in that person's meal at the same time the other entrees were ordered
Overall it was a nice evening
Since we were here for Valentines i can forgive the restaurant being absolutely packed and noisy. i was not happy with our table (turned diagonal and in the middle of the passage) and the host that led us in couldnt care less; there were other tables for 2 available but she didnt even offer. i had reservations and should be given any table for two i would prefer. That being said, our server saved the day with his approach & manners. he was very attentive without smothering and was polite and courteous. The food was okay, but well timed, overall a pleasant experience, the manager thanked us on the way out which was a polished touch. the night couldve turned out differently if the service hadnt been as nice as it was. ty.
We have experienced this location in the past, however this recent visit will change our decisions to come here again. I do appreciate the manager approaching our table, but by that time, the damage and impression had been done. Your meals are not cheap, so even though we were seated in the bar area (even with having reservations), we should still receive proper service, including a table that is ready, including wiped down and cutlery. Is that not basic?
After totally giving up on this particular location for about a year we decided to try it again as we heard it may be under new management. While maybe slightly a bit better its still not up to par with the other Richmond Hill location. The food came and it was luke warm not hot. We did not bother complaining because it wasn't inedible, however the table next to us of several people had already complained that their food was also not hot, there was lot of apologizing going on... Will we give them another try, remains to be decided.
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