Extremely slow, poor service despite a low number of customers in the establishment. We went for lunch and the food was a good value, but it took forever to be seated and for anyone to ever return to our table for orders and assistance throughout the meal. The waiter had to be flagged down multiple times.
All our food was excellent (4 ppl with all different apps & meals). The only draw back was there was only one person in the whole front...he served as seater, bartender, waiter. He said someone didn't show up but in reading other comments it sounds like it's not that unusual an event
This place was not open nor did anyone answer or call concerning our client lunch reservation. We showed up at noon and there wasn't a soul in sight, some sort of FYI or signage would've been helpfull.
Our last experience here was in a word disaster. But with some coaxing from the manager we decided to give it one more shot and we were not disappointed! Everything was to die for. We will most definitely be back, again and again. Thank you for an amazing meal and a new favorite Italian place!
Thx for opportunity to review. I made reservations for a business lunch. Including a client and my boss. Received an email confirmation. So far so good. Arrived a few minutes early only to find restaurant licked up tighter than a drum. No access whatsoever. Sent an email on their website and, gee here's a surprise- absolutely no response. Will never waste my time with them again.
We got up and walked out when after 15 minutes no one had even spoken to us so there was no reason to spend that much money at a place with such terrible service. Tons of stuff running around looking like they were cleaning and doing end of shift work but nobody wanted to take care of our table. So we left and went to Epic Chophouse and it was worth every penny.
Food was wonderful once we got it. They were unprepared for the Valentine's reservations. Our waitress spoke little English and couldn't keep orders straight. Food was very slow coming out of kitchen. Also a bit pricey, but it was Valentine's after all.
Terrible. Couldn't believe how bad everything was. It was comical. Don't waste your time and money.
We went on Valentine's Day, and the food was as good as it always is. Unfortunately, they had some waitstaff "walk out", and some issues in the kitchen that created lengthy delays. We waited 1 hour for our food. Some couples left before being served. The waitstaff was doing all they could, and were very accommodating, but it is hard to handle a full house with 50+ tables and only 3 waiters that we could see. We will go back, but probably not on a busy night. They do a great job with their food though!
Service was absolutely terrible. Food was below average. Never will return to this restaurant.
My husband and I came here for the first time on Valentine's Day. We arrive promptly at 5 PM and we were the first ones here. It took 40 minutes for our dinners to come out. I had ordered the surf and turf, which was supposed to be beef tenderloin (filet) and lobster which was pretty pricey at almost $40. But instead I got a cheap steak with lobster for the same price. I complain to the waiter but he went back and ask the chef and he try to convince me that it was beef tenderloin. So they basically called me a liar. It was clearly not filet. Check out the picture yourself. Not impressed with food or service. I even called back to complain to the manager (we had to rush to get home for soccer) but he was rude and didn't seem to care.
I have been eating there since they opened. This was the first time I had a compliant. The scallop appetizer and The salmon both were fishy. My date could not eat her dinner. The other sides on the plate was fine but, the seafood part was very fishy.
Great food. Awesome service.
Surprisingly good food, considering the shabby décor and slow service. First the positive -- our salads were perfectly dressed, fresh and delicious. The osso buco and lamb shanks were rich and flavorful, and the other entrées we saw being taken to tables looked appetizing as well. The space (in an old church) has great potential.
On the negative side, the décor really brings this place down. Flimsy, ornate curtains obscure the charming old church windows. The main walls are a dingy shade of dark red, with a scattering of seemingly random wall art, most of which is too small to see from a distance beyond 5 feet. The lighting makes it seem like a permanent state of closing time at a run down bar -- when they flick on the lights and you instantly see just how dismal the place really is. They could do wonders by ripping down those curtains, painting the walls white, hanging some large, simply framed photos, lowering the lights and lighting candles on the tables. So much potential here -- and food and location make it worth what is probably a pretty minor investment!
Another quibble is that the wine mark up was ridiculous. We enjoyed our bottle, but were stunned to discover that you can buy a case online for about $16 a bottle whereas they charged us $60, We expect to pay up to 100% markup, but over 300% seems a bit extreme.
All things considered, the food was good enough to consider going back, though next time we'll see if we can bring our own wine and pay a corkage fee.
We tried this restaurant during restaurant week for something different. We had an 8pm reservation but it didn't matter as we didn't get seated until 8:30..not a big deal. They were quite busy so the service was slow at first but our waitress turned out to be very attentive. Our food was good, not great. Salmon was a bit dry and the veal slightly tough. Desserts were very good. We probably won't go back as we like a more intimate setting while dining. This restaurant is a big room with tables added. Understand this set up as it was a church.
We made a reservation for 7:45 pm. When we arrived, on time, the restaurant was very busy and the manager told us it would be 15 to 20 minutes before we could be seated. When my husband inquired (politely) about our reservation, the manager shrugged, and said without one trace of apology "What do you want me to do? No one is getting up to leave." Had this person not replied in such a rhetorical, dismissive manner, we would have been sympathetic to the situation (the staff was probably working very hard that night) and waited it out. While leaving, we observed the manager responding similarly to another couple with a reservation.
DON'T WASTE YOUR TIME WITH OPENTABLE.
After arriving and standing around awkwardly for 4-5 minutes waiting on some to acknowledge we had arrived, we told them we had a reservation. We were told it'd be at least a 20 minute wait. Didn't bother to write our name on any list, didn't bother to explain if there were any earlier reservations who were also waiting...just decided they were done talking to us and asked us to step aside so they could talk to the people standing behind us. Then walked off.
The whole exchange was so rude, we decided to cut our losses and leave then rather than subject ourselves to it for an entire evening. Don't waste your time with online reservations--they don't care.
Price point was high for the quality. Seated quickly but service took 2 hours. Definitely not fine dining but had the fine dining price.
Host took 15 min before greeting us and the 10 other people with reservations standing at the entrance. Then we had to request a waiter as he never stopped by; it appeared the wait staff was under staffed. Food was decent but we anticipated it being better.
We have been to this restaurant a couple of times. For Sunday brunch and to celebrate a birthday. This time, we went to celebrate my birthday. I made the reservation a week ahead, knowing it was Restaurant Week. The place was full, however, we were seated right away! There were a few people without reservations that waited a bit longer. The food was fabulous and the service was great. Had a wonderful time.
We went as a couple during restaurant week. Initially the place seemed nice. It was busy, and due to the Queens Feast specials. We were seated promptly, yet others we saw waited an hour or so. The menu selection was fine, the taste was not very good. My salad I sent back was their signature salad, yet the dressing was way too much vinegar. It was exchanged for the Caprese which was nice. The chicken piccata was either microwaved or simply tough meat cooked otherwise. The owner was pacing about angry and causing turmoil. Apparently staff members did not come to work that day due to a party the owners brother had at his house the night before (or so we were told). Kind of a lost opportunity for the the restaurant as its their chance to win new business. We were the fish that got away! No real reason to return as Charlotte has a lot!
This was our first time hear even thou we live down the street. Food portions were perfect. Was able to finish all 3 courses without feeling stuffed. I order the Buffalo mozzarella and the lobster ravioli. Both were excellent. Only problem was the waiter took too long to get our drink orders. But the host realized that and have me a second glass of wine on the house.
Very nice restaurant! Excellent service and food!
There is limited parking. The staff was friendly but initially service was slow. My entree was messed up but they corrected promptly. The food was very good however, and served in a fine dining presentation.
The 2nd course came to the table before the 1st. The bartender/host was very nice and gave each of us a complimentary glass of wine. The dessert, tiramisu, was warm and soupy.
Need more waiters. Very slow.
The food was OK--but not great. The service was quite slow and they got our dessert orders mixed up. There were very few people in the restaurant that night, so it wasn't like they were so busy.
We chose this restaurant as part of the Queen City Restaurant week because they had a bigger selection from the fixed price menus than many of the other restaurants--but I will not go back because the service and organization was only fair at best.
The chicken dish we ordered was over cooked. The dish has to be sent back and redone. The rest of the meal was great.
Went here for restaurant week. The place was busier than I had ever seen it! The wait staff was attentive, but a bit overwhelmed. They squeezed some extra table in to anticipate the large crowd. This made for a little uncomfortable closeness to the nearest tables. The food was as good as expected, we'll definitely return!
Food was very good. Was disappointed in the Tiramisu. They were very busy because of restaurant week but the wait staff did a good job tending to their customers.
This a very nice place. The atmosphere is unusual and the food is excellent.
Located in a former church, the restaurant is attractive with attentive waiters and waitresses. Food was Italian with a good menu. Enjoyed the dinner.
My husband & I were excited to try this place as we had driven by it over the summer while in Mooresville. The restaurant itself is cute & quaint however we were not overly impressed with the meal.
We started out with the antipasto and the dish did not arrive as described. There were items missing that were supposed to be included, according to the menu description (olives, asparagus etc). I had the special of crab & shrimp stuffed ravioli in a vodka sauce. The pasta was about the size of a post it note which was great. However the actual stuffing was the size of a nickel. The dish came out luke warm at best & there was no vodka sauce. It was just a traditional red, tomato sauce.
My husband ordered the gnocchi which was good but the portion was very small.
Service was fine. Nothing to brag about and/or nothing to complain about.
I probably will not return and will just stick with my favorite local Italian spot in Charlotte.
We visited during a snow weekend and were one of the very few customer braving the elements. I'm so glad we did! The staff was knowledgeable and accommodating and the food was delicious! We came from out of town, but would
We enjoyed ourselves and the server recommended I try Sea Bass since I love seafood and had never had it. I LOVED it! It was delicious!! The only downfall was a large party was sat by us and they were extremely loud but other than that we highly enjoyed ourselves, the service and the food.
Booked this restaurant on Open Table but they were not open. Must be closed for business and didn't update Open Table
I would not recommend this restaurant. We have been here twice. One on a regular Saturday night (not very good) and just this past Christmas Eve. Christmas Eve we were given a wine list when we were seated. I asked if the bar was open and also if they had beer. First person did not know. Second person said yes, but offered no information about what beer etc. Then, we experience the Christmas Eve Menu choices. Very very limited and were told we cannot order off the main menu at all. We all ordered the closest thing to what we might like if we had the full menu. The food was very very average and very very costly! I feel like they were open on Christmas Eve just to gouge people. Dinner for 4 with a drink for each person over $200! Not worth it.
Great, as always! Food was awesome. Made to order. Our server, Jamie, was very knowledgeable.
Great restaurant! Great Food! Great Service! Richardo is the best!
It was a great evening with the food, drink and service amazing. Thanks to the staff there.