Please you have to improve your bar 35 min just for a cocktail?
We have a terrible expirience, Order a botle of wine they bring it when we where about to finish eaten. The decert we send it back and they bring a new one.
Very desapoitnment experience.
My comment on this reservation mentioned my son receiving Student of the Month. Upon our arrival he received a personalized card congratulating him. Dinner was amazing and he loved it (it was also his first visit). At dessert he received a special candle with a “congratulations “ message on a plate with a candle. He said he’d never forget this night. I don’t think we will either. Great night!
My husband and I really enjoyed our date night. David was a great server. And the food and drinks were excellent
Unique experience - always consistent and good. Great for dates and great for kids.
I've been to The Melting Pot many times and this time we were traveling with friends, so it was special to us. We booked a table in OpenTable for 10pm (which is the time they close, but ok, they had this option and it was the best for us, so we chose it). At 9:30 pm we called them telling we were 10-15 min late, the girl talked to her manager and they said it would be difficult to accommodate us (they didn't seem very helpful). We said we were trying to get on time anyway because we were already on our way and we arrived at 10:08 pm. A girl received us and said she could not accommodate us because they were closed, we had to have arrived at 10pm. I asked her to talk to the manager and he arrived slowly and said we could not seat, because "the reservation was for 10pm, not 10:01 or 10:02" and they were already cleaning the restaurant. I asked why they let us make reservations for 10pm if they close at 10pm and he said the same thing: we had to have arrived at 10pm (note: all the times I go to The Melting pot, they take a long time to seat us). If we'd arrived on time, they would have to stay there until we'd finished, so 8 minutes would not change much. They were not worried at all, so I don't recommend this location at all and I really hope those guys find another job, because they don't have the skills for that one.
Really nice, great style and concept.
Waitress: A1 - Percet and really nice person
Great experience. Have been going here a million times and I keep coming back, it's the best!
I’ve been to this location before and had a lovely time but this time was a different story. The hostess wasn’t there and no one came to the front for the ten minutes or so that we were waiting. My family was already there and came to get us with a look on their faces. They hadn’t been sat right away on purpose because they didn’t already know what cheese they were going to get. The server that evening also didn’t go out of the way to make it a memorable experience and even made a sizable mistake regarding the special deal the restaurant was running and told us the regular menu was included in the deal when it wasn’t. She came to tell us after we had already ordered. I’m disappointed and as a first experience for my family members, I’m sure they won’t want to come back.
Love, love, love this location and staff!!!! Very attentive, customer service is great, food is always amazing.
our experience was wonderful, if your looking for an creative plaace din in this is the place , see you guys soon
we were charged for four champion cheese fondue, and we were given the same as the picture in the menu was showing for one champion cheese fondue, therefore, publicity was misleading. very bad for a restaurant the category i believe melting pot has.
Our server Joshua was amazing! He made the night even better!!
Everything went wonderful, except that I wrote “Ross pedals please” on special requests to surprise my boyfriend but there wasn’t rose pedals when we got there. I was willing to pay for them and everything. Your employees might want to look at the reservations more carefully. Besides that, everything was 100%
This was our first time here and we loved it! Even our finicky 4 year old son enjoyed eating here!
Great server who made everything even better!
Had a magical time
Excelente servicio y atención por parte del personal, el manager cortésmente se acercó a la mesa para preguntar si estábamos a gusto
I love this place
Mike was a great server and made my experience amazing
Had a great time, lovely atmosphere and great for family and friends
Great place and great food. Had some confusion with the reservation but otherwise a great time, as usual when I come here.
Have to work on the smell in the ventilation
Always a good time! Food was amazing, drinking were great! My favorite restaurant !
While the restaurant was located in an inconspicuous area, when you get inside you feel transported. I felt like I was preparing for an experience. We really enjoyed our date night here. The food was quality and the service was attentive. We will be back.
We've been coming here for 25 years and always have an amazing time. Our waitress this time was Caprice she was great. if you come ask for her. Another anniversary for the books.Thank you for making our day so special. See you next year.
Very nice family restaurant as well as good atmosphere for a romantic dinner!!!!
Great service, delicious food, the best music and ambient
It was a perfect night, the waiter was helpful, nice. The food was delicious and fun to cook ourselves. Even the Manager came over to check on us.
I took my girlfriend here for an early Valentine’s Day dinner and it was very romantic. We were seated within 5 minuets of our reservation and our server was both puntual and polite. He helped us with the menu as it was our first time in this restaurant. The food was very tasty, including the spinach artichoke appetizer, and the chocolate was to die for. The only complaint that I have is that when we were served our three course meal, the waiter didn’t return to our table for over 30 minuets. This would have been fine, if the pot of oil in front of us didn’t start acting up. As soon as we pointed the situation out to one of the passing waiters, they quickly saw the smoke and helped us with the oil. Other than this, this was a huge success. I think our waiters name was Brian so thanks dude.
Walking in had a great presentation. Greeting was weak, hostess was probably still in training. I know the feeling. Once the floor manager took charge and started to help guide her through the rush, everything was perfect from there on out.
I loved this place
The food was good, and we had a lot of fun. The atmosphere is exclusive and romantic, and the service was friendly, knowledgeable and efficient. Our kids liked the food too! It's a little on the pricey side - but the entertainment value is high. Worth scoping out if you have a Valentine's Dinner in mind.
Food was Okay. Service was great and the ambiance along with the romantic energy was amazing. Recommend to anyone but the food is very pricey.
Un lugar excepcional para disfrutar en familia... servicio muy bueno y la comida excelente... sin dudas repetiremos!!
Sceptical to go back after a terrible experience twice. A lot of turnover but the new manager is doing good. Please focus on timeliness of service. This makes such a difference.
Service was great, the food was amazing. It's pricey but the quality is excellent and the flavors are wonderful. Went with friends to have a girls night and we had a wonderful time! I have gone to a Melting Pot three times now, and this past time was easily the best and most delicious!
The service has gone downhill. The server was slow, forgot things multiple times. We had to wait an excessive anount of time between courses. It’s too expensive for such bad service. No more.
Another great birthday spent at the Melting pot! We were seated promptly and our server was very kind and helpful, and made sure to work with us to make sure all our questions were answered and that we were satisfied with the food and the experience. Will definitely be coming back!