About The Charcoal Room - Palace Station Hotel & Casino
A Local’s Steakhouse Slightly Off the Strip.
The Charcoal Room features great steaks, fresh fish and daily special selections along with a superb wine list in the heart of Las Vegas. Our bar offers complete dinner service along with fine beverage selections.
Steakhouse, Seafood, Wine Bar
Hours of Operation:
W. Sahara and I-15 Freeway
$31 to $50
AMEX, Diners Club, Discover, MasterCard, Visa
Free Hotel Covered Self Parking in Garage and Complementary Valet.
Easy access from I-15 Freeway. Complementary shuttle to and from airport and Fashion Show Mall on the Las Vegas Strip. Call front desk for times.
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Full Bar, Non-Smoking, Private Room, Wheelchair Access, Wine
Whether you're planning a business dinner or an intimate social gathering, the upscale elegance of The Charcoal Room at Palace Station's Private Dining Room has the perfect ambiance. Audio visual capabilities are available.
The Charcoal Room - Palace Station Hotel & Casino Ratings and Reviews
The staff was wonderful and the food was ...
The staff was wonderful and the food was amazing. My only issue was the noise from the surrounding area. I understand that yes, it is in a casino but, they did have doors they could have closed to keep the ambiance lovely.
The food was good and the manager was a ...
The food was good and the manager was a great guy. Unfortunately, our waiter disappeared at the end for about 10 minutes. The other staff was assisting, but he was needed to get our check.
Also, it was loud and unusual how certain staff members kept going out an odd emergency exit door in plain view and in the middle of the restaurant. This was all while the manager was assisting people in the wine room. The staffs a little immature.
All in all, it's a good place for family. I'd go to the Charcoal Room at the Sante Fe Station if you are looking for a date, business or fine dining experience.
My daughter and I eat at the Charcoal Ro ...
My daughter and I eat at the Charcoal Room whenever we visit Vegas. The food is always good and the service is outstanding. The servers are always friendly, have good suggestions, and are very helpful. It was a very enjoyable experience.
Terrific upscale steak place in an unlik ...
Terrific upscale steak place in an unlikely casino (Palace Station). The pan seared sea bass was fantastic, the best I've had in a long time. The filet mignon was slightly overcooked based on how I ordered it. Took a bit too long to get our order considering the place was not very busy at the time. Other than that, service was great and we would go there again.
Our server, Gary was exceptional. The r ...
Our server, Gary was exceptional. The rest of the experience, not so much. My husband liked his steak. My chicken looked anorexic...and had no taste. The salad was mediocre and the mashed potatoes were average. Not running back there anytime soon.
Party of 4 Ordered the large seafood ja ...
Party of 4
Ordered the large seafood jackpot, 2 surf & turf specials, plus wine, coffee & deserts.
Food was excellent. The presentation was spectacular. Service was the best.
This was a special occasion and the restaurant staff made this extra special.
It's been over a week and my two guests are still talking about this meal.
Thank you Charcoal Room.
We went to The Charcoal Room for the fir ...
We went to The Charcoal Room for the first time last April using a voucher from My Vegas Slots game. It has become our new favorite restaurant in Vegas and we will definitely be back and tell our friends to go there!
Brian, our waiter was EXCELLENT. Always ...
Brian, our waiter was EXCELLENT. Always there when you needed, paid a lot of attention to us, but didn't overwhelm us. Now, the not so good...wife's drink was supposed to be a top shelf cosmo...no ice glass & she was able to down it quickly. It wasn't strong at all. Mgr came over & asked how everything was, we told him & he got another drink asap. This was a top shelf cosmo. Good & strong. meal was very good, except the side of burnaise was very lumpy. Ck came & noticed that both cosmos were billed. Surprised they didn't take care of the first one. Oh well. We'll be going back to T-Bones @ Red Rock, still the best.
Wow! Great happy hour to start. The tuna ...
Wow! Great happy hour to start. The tuna tartare was great. Drinks were great as well Then had dinner. The 10 fox filet mignon was outstanding and the crab legs were also a delight. Had a great Zinfandel to boot. All very reasonably priced. The server and manager were also very attentive. Our favorite new place to dine in Las Vegas. And easy free parking.
We tried the Charcoal Room after receivi ...
We tried the Charcoal Room after receiving a coupon in the mail from Station Casinos and we were pleasantly surprised with the design of the room, the excellent service and the quality of the food for the price paid. The menu offers a wide range of items to choose from and from what we saw at surrounding tables everyone appeared to be enjoying themselves. We will definitely go back, even without a coupon.
The seafood platter was frozen. There w ...
The seafood platter was frozen. There were pieces of ice in the crab legs. Made us wonder what justified the cost. Server's voice was very loud, a bit off-putting for the atmosphere. The restaurant seemed understaffed. Overall okay but not great. Management should communicate what items on the wine list are out so the servers are not put on the spot.
I was extremely excited to visit this ve ...
I was extremely excited to visit this venue but sadly it fell short of expectations. When we arrived, the restaurant was nearly empty so we did not expect any time delay to our show we planned to see that evening.
The service was very slow as it seemed the server was overwhelmed with what I could see 4 tables. Due to her situation, she seemed to be talking "at" us as opposed to asking us what we would like. We had bread on the table for 5-7 minutes before drinks came. Salad came after and was delicious however, dinner entrees came close to 45 minutes after our salads. We noticed that one of the tables left because their food took too long. The other table was complaining to the manager whom we finally saw after waiting so long. He paid for their meal because the guest was so angry. He offered us free dessert. I suppose if I would have let him know how angry I was, he would have paid for our meals too. Instead we used a coupon and points to pay. I still tipped the waiter accordingly as this was not her fault but managements. The whole left side of the restaurant had food and some guests already leaving before we got our entrees. We opted to celebrate our special occasion elsewhere as we were now running late to our show. We were at the restaurant nearly 2 hours. We barely made it to the show.
I find it disappointing that because we kept our cool about the terrible service, we were not given the same treatment or courtesy as the guests who expressed their anger. It is likely we will not visit again as other Stations steak houses are much more attentive.
Please address this to your staff that we are "guests", not just customers. Courtsey should be given to each guest fairly and equally.
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