About The Charcoal Room - Palace Station Hotel & Casino
A Local’s Steakhouse Slightly Off the Strip.
The Charcoal Room features great steaks, fresh fish and daily special selections along with a superb wine list in the heart of Las Vegas. Our bar offers complete dinner service along with fine beverage selections.
Steakhouse, Seafood, Wine Bar
Hours of Operation:
W. Sahara and I-15 Freeway
$31 to $50
AMEX, Diners Club, Discover, MasterCard, Visa
Free Hotel Covered Self Parking in Garage and Complementary Valet.
Easy access from I-15 Freeway. Complementary shuttle to and from airport and Fashion Show Mall on the Las Vegas Strip. Call front desk for times.
Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Full Bar, Non-Smoking Restaurant, Personal wines welcome, Personal wines welcome (corkage fee applies), Private Room, Wheelchair Access, Wine, Wine Bar
Whether you're planning a business dinner or an intimate social gathering, the upscale elegance of The Charcoal Room at Palace Station's Private Dining Room has the perfect ambiance. Audio visual capabilities are available.
The Charcoal Room - Palace Station Hotel & Casino Ratings and Reviews
The seafood platter was frozen. There w ...
The seafood platter was frozen. There were pieces of ice in the crab legs. Made us wonder what justified the cost. Server's voice was very loud, a bit off-putting for the atmosphere. The restaurant seemed understaffed. Overall okay but not great. Management should communicate what items on the wine list are out so the servers are not put on the spot.
I was extremely excited to visit this ve ...
I was extremely excited to visit this venue but sadly it fell short of expectations. When we arrived, the restaurant was nearly empty so we did not expect any time delay to our show we planned to see that evening.
The service was very slow as it seemed the server was overwhelmed with what I could see 4 tables. Due to her situation, she seemed to be talking "at" us as opposed to asking us what we would like. We had bread on the table for 5-7 minutes before drinks came. Salad came after and was delicious however, dinner entrees came close to 45 minutes after our salads. We noticed that one of the tables left because their food took too long. The other table was complaining to the manager whom we finally saw after waiting so long. He paid for their meal because the guest was so angry. He offered us free dessert. I suppose if I would have let him know how angry I was, he would have paid for our meals too. Instead we used a coupon and points to pay. I still tipped the waiter accordingly as this was not her fault but managements. The whole left side of the restaurant had food and some guests already leaving before we got our entrees. We opted to celebrate our special occasion elsewhere as we were now running late to our show. We were at the restaurant nearly 2 hours. We barely made it to the show.
I find it disappointing that because we kept our cool about the terrible service, we were not given the same treatment or courtesy as the guests who expressed their anger. It is likely we will not visit again as other Stations steak houses are much more attentive.
Please address this to your staff that we are "guests", not just customers. Courtsey should be given to each guest fairly and equally.
Great Mother's Day Buffet!
Upon reviewing comments made on Yelp, we decided to try this place to take an aunt out for Mother's Day (we were vacationing in Vegas). We got there early thinking that it would get swamped (10:30am), but once there, we were the only ones there except for a single guy in another table. We were met and welcomed by Brian, our waiter, who was very helpful and always had a ready smile. The food was great, and I suspect that's the reason why most people rant and raved about it. We unfortunately didn't check out the menu, so this only applies to their Mother's Day brunch/buffet. It had the usual fare for an upscale place, plus a bottomless Bloody Mary special. A little on the high-end for the price (I think it was $50/pp, plus $15 for the drink) since there are many similarly highly recommended dining areas in Vegas, but it was worth it this one time.
The decor, menu and wait staff have been ...
The decor, menu and wait staff have been upgraded since its days as The Broiler. A basket of warm bread was delivered to our table shortly after receiving our menus. The warm raisin bread being an immediate hit. My wife chose the Colorado lamb chops, 4 ribs cooked medium rare as requested that included both a serviceable house salad and baked potato. I chose the pan seared seabass which was accompanied by sauteed broccoli and salad. The seabass was generous in size and perfectly grilled, but it would have benefited from a sauce which I neglected to request though a squirt of lemon helped. The month of May's My Generation specials included paying with 1/2 points at all steakhouses so color me happy.
I took my husband here for his 38 birthday dinner.
Brian was our Server on 04/15/16. He was very kind and chatty with us. He made great recommendations. The Lobster was amazing . Cooked perfectly! At the end of our dinner Brian brought a piece of carrot cake out with a candle to celebrate for my husbands birthday. Brian told us about a special where you get 2 7 oz filets and a 24oz lobster tail with 2 sides. Since I did not want steak that night, Brian was kind enough to get me the Salmon with the deal. All that food for $99.00. What a steal. We are planning on going back again just for the Fried Chicken we hear is so delicious. We have older kids in their teens and I think it is a great place to go with family because the prices are reasonable and the food is great. Thank you for a wonderful Dinner to ring in Johns 38th Birthday!!
Second time there and was great again.
This is kind of a hidden gem. I have had eaten at several "nice" restaurants on the strip that have been more expensive yet not as good. This was my second time eating there and it was great both times. A very nice menu with plenty of options, great service, and great food. For an upscale restaurant in Vegas the value is excellent. Take a trip off strip, you will not be disappointed.
I was surprised to have such a great experience being in such an old casino. We were around the corner with my son at a basketball practice and went there at the last minute. The food was great and it was reasonably priced. I will definitely go back for sure.
The food was quite good. The filets were ...
The food was quite good. The filets were large and thick, and the sauteed mushrooms were great too. Also enjoyed the sauteed spinach---very garlicky. The crab cake appetizer was very good, with lots of crab and minimal breadcrumb. Although the food was great, I cannot say the same about the service. Our server Timothy barely came around. But more importantly, he didn't listen when we ordered. My wife ordered a petite filet but she got a regular filet. I ordered shrimp scampi with my filet, but he never took it down, and I never got it. I wanted to order bernaise sauce for my steak, but Timothy cut me off and walked away.
V-day at the Charcoal
I made this reservation thinking that I would have two other people with me however I was alone... The staff at the Charcoal made me feel comfortable even though I was alone. Service was quick and food was good. Presentation could have been better but was adequate. Over all I would rate it a 8 out of 10
Not only was the food amazing, but the service was excellent! This gem of a restaurant is tucked away in one of the more obscure casinos, but offers a quiet dining experience away from the hustle and bustle of the strip. Plenty of (free!) parking and easy access through the casino. The dining room was simply and elegantly appointed, and our waitress and servers were attentive without being intrusive. The food was delicious and fresh (scallops were perfectly seared) and so inexpensive. Definitely will be going back whenever I am in town.
Might return someday but not in the near future.
The server Brian had too many tables. He did not arrive in a timely manner for our order, salads or the check. The dinner salad had a funny taste, did not eat it. The potatoes were a good size but they were not cooked enough. When told to bring backed mash potatoes Brian took it upon himself to bring back another hard potato (not a good choice) should've brought what was asked for. We looked around and other tables were not eating their potatoes. Some of the crab legs were a little cold still. But it was a good price and size. We waited a least 15 minutes for our table to be cleared and then for Brian to return with the check. The check was wrong as Brian put in the wrong amount of our coupon and took off too may pts. To get Brian back to make the correction took forever. I got the Manager and explained what happened. Instead of going 50 feet to the Players Club and put my points back on my Chairman card he said it would take a couple days and for me to check on it. The next afternoon the pts were not back so I called GVR Players Club and they called the Broiler Manager and it was taken care of around 5 PM. Overall not a good experience.
Not in the heart of the strip, but you will enjoy!
Decided to try due to the reviews and overcrowded "popular" restaurants. What I found was a place that I will eat at again when I return. The food was fantastic, the prices were incredible, and the overall experience for our group was great!
Please sign in to record your input. Thanks!
Report this review as inappropriate?
If you believe this review should be removed from OpenTable, please let us know and someone will investigate.