Service was either checking on us every five minutes by different staff members to the point it was distracting and couldn’t complete a sentence or even look at menu. Food ordered was incorrect in addition I had to ask for check multiple times wait 20+ Mins for it to be wrong and physically get up twice to ask for me check then to give staff member card so we could leave.
We received a gift card and decided to have our anniversary dinner at the Mandarin. The service was impeccable, the food -just ok. Pricey and IMO, very overratted.
It was my daughters birthday and the staff went out of their way to make her feel special and accommodate our dietary requests. Thanks.
The food and the service was GREAT!! Planning my next meal!!
Food was very good, and great ambiance. I would recommend.
Went to MO for Christmas Brunch and was pleasantly surprised at the great selection of food and the first class service we received from the car valet to our waitress.
The worst thing was the buffet was the beef tenderloin ( very tough) and the best thing on the menu was the champagne.
We went on Christmas Day and the meal was a huge buffet. Everything was delicious, but who can eat that much food? Because it was Christmas, the price was expensive and it had to be paid in advance. That's understandable. The staff was not as well trained as they should have been. For that price the service should have been better. Great food though.
Best hotel in Atlanta and wonderful service in the restaurant
This was my first time there and it was very nice food was good
Excellent for Thanksgiving. Wonderful and attentive wait staff.
Food was terrible not many people in Restraunt it had a beautiful setting but overpriced and not very good
Winfield makes everything here great. He is a master of great hospitality.
Delicious! I enjoyed a bento box with lots of yummy food. The ambiance and service was impeccable. We will definitely be coming back.
It was our 45th anniversary and the dim sum brunch was wonderful. We were treated so incredibly - even a surprise dessert. We loved it and give it the highest praise. It was fun and decadent and so very enjoyable. We will hopefully be back soon.
Wonderful Mother's Day Brunch!!!!
The dining room must be a walk through pathway to the bar and gardens. We had a young man come though walking his bike, a small dog loose running through the dining room, and a large golden being walked on a leash by a woman through the restaurant. Extremely weird set up for a restaurant in a nice hotel. Food and service was good, just a funny experience.
First of all you will want to make reservations. Atlanta is a bustling busy city.
They could really use a hostess to seat people as it's a bit awkward standing around looking as if you're lost. Hint, walk all the way in to be seen. They're not ignoring you. They have a small staff so if you're in a hurry or just an impatient sort who needs a lot of attention this Hotel restaurant / bar may frustrate you.
I waited patiently and it was only about 10 minute wait for service. The staff are attentive, courteous and genuinely caring.
My order was fulfilled incorrectly but we were relaxed and engaged in conversation so I didn't really notice the extra few minutes to correct. The Server was super apologetic and poured us some champagne on the house and at the end of dinner he deducted my dinner from my bill for the mistake which was not necessary but it was a nice touch.
The cuisine was exquisite. The atmosphere is relaxed and quiet.
It doesn't seem to me to be a super busy place and it seems their customers are primarily guests or residents of the hotel.
Perhaps that's how they want it. Having mentioned that it's a perfect (out of the main stream) location to get a table for your special occasion when the rest of the city is fighting to get theirs.
The hotel is beautiful and the restaurant is very nice. BUT the restaurant lacks completely customer service skills. You get seated and wait FOREVER for someone to come. Sometimes you don't even get seated, you have to seat yourself. Hotel is 4 stars but the restaurant has service and the skills of the servers are fit for a motel on the side of the road. They need some serious staff retraining. Every table around us was always complaining of something! For sure will not be back.
This is the first time we were at this restaurant. We were very negatively surprised by the poor service and quite unimpressive menu. I though that coming to this restaurant would be a treat for our special occasion but we were very disappointed. So much so that I did not think that that establishment/service/food deserved any tip at all. A first for me.
Needless to say we are not coming back.
PS: on the other hand the furniture and the building looked quite nice. The valet parking was very good too.
Received a gift card for this restaurant and was very disappointed at the experience. I thought this was an "upscale" restaurant so was shocked when we were told to seat ourself when we walked in. The bartender came from behind the bar to get our drink order. The waiter was less than enthusiastic about the menu when we asked for recommendations. The fish (snapper) was so fishy tasting, I had to send back. My husband's dish (short ribs) were good. Will not be going back!
It is a very elegant environment and the staff was amazing. Upon being seated I informed the hostess it was my wife's birthday and within minutes they delivered a full glass of champagne on the house.
For dinner my wife had the risotto and I the sea bass, both dishes were full of flavor and wonderful. After dinner they sent out a tasty chocolate cherry cake treat for my wife again on the house.
The staff and chief had truly made the evening memorable. We can't thank them enough.
The server was racist , she didn't check on us , late serving ( the two tables who got in later than us had the food before us)or refilling water . However , she had the time talking to other people . Bad service!
Stayed the night and ate at the restaurant with our two kids who are 11 and 8. The younger one was well catered for with a kids menu and the older one loved the fish on the menu. The restaurant was very comfortable and quiet. The service was excellent and friendly as well as professional. The menu was a little limited but all excellent.
As with most hotel restaurants it was pretty pricey but worth it for a treat. Great place for a romantic city break.
2 parties in restaurant
Wine selection limited
Food cold and mediocre
My first time here, at my wife suggestion, and we'll be back! Loved that it was a peaceful, attentive, delicious experience.
No one at valet parking. Had to wait 10 minutes for the host or hostess to sit us.
Short on service employee. Waited too long for our meal. Two other tables that we were ahead of got their food first? The employee that was there tried to his best. Just needed more employee. I expected more from mandarin hotel.
Made reservations and was told 3 hrs before that they only had one menu of items for Valentine's Day . Then once we decided we didn't want that menu they not only made us move but only had bar food available . Never again but our second waitress Lauren was excellent but the first one in the dinning area (African American) wasn't very pleasant
Could have gotten comparable service and food everywhere in Atlanta. We expected more from the Mandarin Oriental. Only one waiter was working on Valentine's Day... (he did get assistance from some of the hotel staff)... the compulsory 20% "service charge" that was added to our table (just the 2 of us) along with inadequate or poorly trained valets, sealed our opinions that we would not return....
M.O., you have got to improve in Atlanta... There are so many better options in this premium price range.
We had a great time at the Mandarin Oriental Cafe & Bar. We decided to go here as an early Valentines Day treat to ourselves. We thought that we would not run into the same crowds that we might have at other restaurants. We could not have been more pleased. We basically had the entire restaurant to ourselves. We ordered the Caprese Flatbread and the tomatoes were on point. Additionally, we ordered the Scallop appetizer. It was just the right amount. For our entrees we ordered the Crab Cakes and the Indian Butter Chicken. Perfect portions and cooked to perfection. It's a great place, and we will be back for both the food and service.
Awesome food. Only if service could match up. Very classy setting.
Poor value. Went for thanksgiving brunch. Price was $220 for two. Had none of the food you would anticipate with thanksgiving other than turkey. No sweet potatoes, no dressing, no mashed potatoes. Just a real let down overall. If your going to say thanksgiving brunch, please have thanksgiving food.
Seated next to 3 piece band with horn, just way to loud.
Mandarin Oriental is normally a 5-star establishment across the board. The cafe at this location seems to be an afterthought. The cafe is small and the menu is limited as compared with other Mandarin Oriental locations. Management at this location don't appear to have much interest in improving it either. The staff that was present was excellent and working very hard to take care of the customers, but they were understaffed. The food was good but not very interesting.
The maitre d and the entire staff were so professional and considerate, I would definitely be going back. I had an egg white frittata and it was delicious, my friend had crab cakes and loved it. The smiles from the servers and their constant checking in was some delightful
The food was tasty but too expensive for what it was. Main course was rice with only a few very small bits of meat with 2 Dorito sized chips (papadam).. Drinks were 40% expensive more than at comparable restaurants. Physical plant was attractive and quiet. (Almost no one there) It doesn't surprise me since I do not think it is good value.
Small restaurant tucked away in a boutique hotel. We ate breakfast and dinner during our stay. Very good meals, attentive staff.
We really enjoyed Sunday brunch. Nice wine list, and the short rib and eggs were delicious. Quiet and great decor. Surprised more Atlanta folks don't know about this!
Dinner was amazing, servicer was attentive, maybe too attentive...
Lovely setting for a holiday brunch with dear friends! Perfect ambience for conversation and an attentive staff, delicious food, with a festive and beautiful decor. We enjoyed our mid-morning breakfast and never felt rushed nor ignored. This is one of the most beautiful settings for a quiet meal in Atlanta!
Cafe is perfect for a business lunch or ladies luncheon - for anyone who wants a quiet conversation. Delicious dining options. perfect, unobtrusive service.