Got there at 6:05 PM for a 6 PM reservation on a Tuesday for Valentine's dinner. Concert to begin at 7:30 PM. All started well. Limited menu so easy ordering. Salads came promptly, then nothing. No entrees. We asked 3 different people including a dining room manager over an hours period of time. Finally, around 7:15 PM, cold, hastily prepared entrees came. It was inedible and lights starting flashing telling us to go to Hall for orchestra concert. It was a bad experience. We did not pay for the meal; they had only wanted to give us desserts after the concert, but we said we would not come back so they agreed not to charge us and frankly, we only had taken a couple bites of the entrée. It was poorly handled and the restaurant was ill-equipped. It put a big damper on Valentine's day.
Much better food than expected. Worth coming back
Excellent short ribs and trout for our entrees. Server was Cello and she was excellent.
very nice environment and waitress. My girlfriend and I, however, felt kind of different from the rest of the customers because everyone was old!
So - So dining experience. Food and service were average. The only real positive was that we were there for the concert.
Completing a food request on line, and when you arrive and see the limited menu that was provided. The menu presented at dinner was different than the choses provided on line.
The selection was very limited and there was no ability to ask to make any changes to the entrée.
Service, was good.
New Years Eve
Food and service were excellent as always. Dr. Potetz
A must if you are attending a concert at Severance Hall.
Good food, so-so portions, overpriced.
Food is warmed up. Price is high. Had decent taste.
Much better than we expected. Would definitely return in future
Service was outstanding! We were seated promptly and served equally as fast. We were actually ready for the orchestra 30 minutes before we planned. The short ribs were outstanding-flavorful, moist and fork tender. The only complaint is that the sides of root vegetable and mashed potatoes were very skimpy given the price. The mushroom pasta dish was not as flavorful as I hoped, and mushrooms were not plentiful. It was good, just not outstanding. The bruschetta with butternut squash was excellent.
Was our tradition to eat brunch here with Santa every year before Christmas concert with the orchestra- used to be excellent, high quality food and gorgeous decorator cookies. Imagine our disappointment with Marigold catering's decision to offer a healthy buffet of quinoa salad and cheap box cookies. Nothing my son could eat existed and the kitchen could prepare nothing as an alternative. We left without eating and as we had planned this as our meal did not eat until 7 pm when we were done at severance.
Gone are chocolate milk, bacon and huge cookies to share with Santa. Gone also was the crowd of diners usually packing the place on event day. They must have gotten the memo about bacon being pulled and replaced with underdone scallop potatoes. Only 3 tables were occupied. Shame on Marigold Catering for ruining part of our holiday outing that we had looked forward to all year. Don't fix what isn't broken.
Enjoyed lunch before Christmas Concert. We loved the friendliness of the staff and especially our visit from the wonderful Santa Claus!
The service is very very slow. Get there very early if you plan on making the show. Our reservation was for 6:15 and the show was at 7:30. This should be plenty of time but we didn't get our main dish until 7:10! We had to skip desert and coffee and the server didn't bring our second round of drinks at all. We made the show on time but it was rushed.
The restaurant is convenient, but the service is extremely slow. Our reservation was for 5:45 and the concert was at 7:30--no time for desert and we barely made it.
Food was quite good, but there seemed to be some problem with the service organization. We were seated immediately, but then waited some 30 minutes before anyone came to take our order. We typically eat here before concerts at Severance Hall, and have had some similar waits in the past. Would love to have the restaurant solve the problem so we could continue coming and enjoying a leisurely meal before a performance.
Open Table had last year's menu posted. Recommend updating that and periodically verifying that menu is at least recent. Nothing on menu was same as what was posted.
We both had the short ribs for an entree. They are the best in the area. Service from Ashley was excellent.
We have been coming the the Severance Dining and Orchester for years for thr Christmas Concert. As always the food, service, music were fantastic.
Obviously this place is convenient for a concert. But this should be a special place, and, on this visit, it wasn't at all. The food was not particularly good, especially for the price; and the service seemed to be in complete confusion -- starting with standing in line at the front stand for a good ten minutes before anyone came around looking like she was in charge -- who only paid attention to me when I moved ahead of a party that had been waiting for someone to do something, to get her attention. Watching the wait staff from our direct view of the kitchen accessway, there seemed to be a lot of movement without a lot getting done. Took another 15 minutes after we were seated to get one glass of wine and a coke, because, "the bartender is backed up."
we have been here, probably 30 times in the last 30 years -- this was most unsatisfying experience.
Every year we observe our Mother's birthday with dinner at the restaurant followed by the Holiday Concert. The location of the Serverance Restaurant in Serverance Hall makes it the ideal location for pre-concert dinner with an elderly parent. Some years the restaurant makes our expectation for a satisfactory experience, other years not-so-much. This year was a Not-So-Much. One entrée was acceptable, once was tepid, and the third was an undercooked pork chop. The chop was sufficiently tough to ask for a steak knife, only to find out it was barely away from raw. The restaurant graciously provided another choice of entrée.
At the end of our dinner, the bill included charges for desserts, which we had not ordered. Our waitress offer that the desserts were offered for the inconvenience of the chop, and we presumed therefore should be at no charge. Our waitress could not readily confirm this. We paid the bill, with desserts, and left.
In conclusion, other than the ideal location for pre-concert dinners, would not recommend for any other reason.
Starters were very good. Entrees were served barely warm. When I mentioned it to the server he said he was sorry, but no offer was made to correct it. Pretty expensive for such amateur mistakes.
Arrived a few minutes early, our table was ready, service was excellent, pleasant, friendly staff. Appetizers and salad were spaced properly and delicious. Main course catch of the day, was perfectly cooked and hot. We will definitely go back before seeing the Cleveland Orchestra again.
Food was fantastic and the staff was very nice; however our server seemed to be a bit underwater. We waited for about 15 minutes for her to greet us. We were there for a show and thought that the restaurant would be sensitive to timing. We actually had to ask another waiter to find her because we were nervous we wouldn't get our food in time to be seated for the show. Our food came out and we had about 10 minutes to eat , check out, and get to our seats. It was delicious, but we didn't get to enjoy it. I would definitely give it another chance, but we very disappointed by the service once we sat down.
We had never been to the restaurant before, we had tickets for the Cleveland Orchestra so we decide to try the restaurant. We made the reservation for 6 the concert started at 7:30, the time worked out perfect. Over heard one party complain about slow service. If I wanted fast service I would go to Denny's. We were looking for something better which we found. If you are looking for a quick meal to woof down and go then this is not the place for you. But if you want a very special evening we highly recommend Severance Restaurant.
I truly felt badly for our server and couldn't hold her responsible but the service from the bar was painfully slow and selection was quite limited. Knowing that we were there for a concert, you would also think that there would be a concerted effort to get everyone served in a more timely fashion. Our reservation was for 6:00 p.m. and the performance was to start at 7:30 and we barely made it in time.
I agree with many of the other reviews, average food, average service, nothing special. Good for a meal before seeing the orchestra, I really was not expecting much more.
A wonderful pre or post Cleveland Orchestra dining spot. A creative menu and impeccable service add to the enjoyment of a special night out. A small but good wine list and locally sourced ingredients are nice additions.
Food and atmosphere was excellent for the occasion, but the service of the main course was late, which is a problem because this is a restaurant for concert-goers. Serving the entre late puts the start of the concert at jeopardy, and attending a concert is the only reason why one would dine here. We had to "dine and dash" to our eats.
I recommend the Cheese board appetizer! Best thing we ordered. The main dishes, the Veal Meatloaf and the Chicken I would not recommend. They were not worth the price tag. The chicken was dry and very plain no flavor. My husband said the Veal meatloaf was nothing worth bragging about.
I could have complained but I was enjoying the evening. We will definitely will return and just try something new on the menu. The service and atmosphere were exceptional!
We ended up getting to the restaurant late due to weather but they were able to seat us and serve us our meal in under 40 mins because we had to be in our seats by 8. Food was very good and our server was very nice.
Had a very enjoyable dinner with my husband at the Severance Restaunt. The wait staff was very well poised and the food was equally enjoyable. I would recommend The Restaurant at Severance Hall to anyone.
Came for the Halloween performance with my family. The buffet was festively decorated and plentiful. Our server did a nice job of making us feel at home and really was great with my children who can be needy at times. Food was hot and flavorful, followed by an amazing perforate by the orchestra.
Really a nice time, good food and good service. A convenient option for concert dining.
Food was not hot. Chicken was dried out and was sitting on a chewy bed of lentils.
The restaurant at severance hall lives up to its name. Kudos!!!
Came for a quick dinner with my husband before a brilliant performance by the Orchestra. I must admit that I was slightly concerned by some previous reviews, but we ended up having a very nice meal accompanied by world class service. We started with drinks which were expertly mixed and generous pours, followed by a lox platter which was as visually appealing as it was delicious! My husband ordered the meatloaf which was moist and flavorful, I ordered the scallops and they were excellent. Every thing was just perfect from the hostess who knew our names and was waiting for us to arrive to our server Carol who treated us like royalty and really made the evening for us. We will absolutely be back and can't wait to enjoy another evening at beautiful Severance Hall.
Small portions for the price.....just a little more lettuce in the salad would make a big difference.
Need dark colored napkins for those wearing dark clothes as light colored napkins shed lint on dark clothing.
Would only dine at Severance Restaurant when attending the Orchestra as very convenient and don't have to hurry.