Service was pretty horrible. We had a reservation book days in advance and we had to wait 25 minutes just to be seated even with a 12 pm reservation. We could only ask the server for one thing then she took off and we did not see her for about 5-10 minutes. We were given food with no utensils we did not get plates for the appetizer till latter in the service. We had to ask them to clear the table once we were finish eating. Food was ok Mac and cheese was dry.
What a WONDERFUL time we had over the weekend at Saddleranch. This is my 2nd year celebrating my birthday there and I can't tell you how much I LOVE it at your restaurant. Our waitress was AMAZING and she took great care of us! Although it was loud, we were able to carry on a nice conversation among our large group. We were seated promptly at my reservation time and I was very pleased with that. Saddleranch, thank you so much for an evening of YUMMY good, great DRINKS and AMAZING service. We'll be back soon!!!
A large work group went in to celebrate a few co-workers birthdays.
The service was very slow for the lunch rush. We should have guessed that it would be since hardly anyone was in there. Some of the meals were cold, refills came as we flagged down the waitress and any complaints were kept quiet because the first round of meals were so...slow in arriving. We won't be going there for any occasions. We were really hoping for a great experience. So disappointed.
From the time we sat down it took 1 hour and 15 min to get our food. Ordered fruit for kids plate and got fries and took 15 min to get the fruit replacement. Lettuce in salad was brown. Food was meh. Don’t need to go back.
I enjoyed my experience very much. Great environment and feel.i just didnt like how no one ever refilled my drink the 4 hours i was there. Overall great time.
The food choices were great but they needed more servers. Our server did a great job despite having far too many tables to attend to. They appeared to be understaffed for the amount of customers they had.
Great food extremely slow service! I only come back for the food I wish the service matched.
Came 20 minutes before reservation and had to wait 20 minutes after designated time. I do not think they had enough servers. Food was great. Glad they have baked potatoes now. Wish you could sub a salad for a side.
Son’s 20th Birthday
We had 15 people at 530 ish.. Restaurant was not crowded, yet the service was a bit slow. Our waitress was very nice, but seemed to be handling many tables at once. Our food took a very long time time to come out, so complimentary appetizers were brought out. Very nice! When the food did come, at least 3 of the steaks were cold. My giant shrimp meal was wonderful.. 6 giant shrimp for $28 was a good value.
Made reservations for 10:30 and didn't get seated until 11 because they didn't have enough servers
Went for my birthday I enjoy my experience people there are very friendly. They are very understanding when people cancel last minute on your reservation. They made my birthday feel great.
The restaurant was very busy and they were clearly understaffed but our servers John John and Adree did their absolute best to make sure we were taken care of. It was clear that they were overwhelmed and taking on many tasks, but checked in when they could.
Had a great time other than waiting almost 20 mins for our table even with the reservation and it wasn’t very busy in there. Took a long time for the drinks to come out especially the cotton candy cocktail. Waited almost 45 minutes for it. Even got our food before it was served. Our server was wonderful though
Jessie the waiter was very informative on the food and provided good recommendations. He always check on us and it’s was great to have good service in a long time.
It was really loud - too loud to have a conversation.
Another successful Brunch due to the amazing customer service that we Always receive from Anthony... the best service and attentiveness he's one of the main reasons we continue to go to Saddle Ranch...Happy 😃
The service was incredibly slow and food and drinks took far too long to come out with the restaurant being as empty as it was when we got there. The mimosas were okay (not great) and the food was nothing special either. For the price I’ll go elsewhere next time I’m looking to go to brunch.
I hate to be the one writing this, but our girl server was horrible along with the entire experience! It was my first time meeting my mother in law & the service couldn’t be any worse!! Food was gross, everything was super delayed, and the interesting part; after allllll that, we paid full price for everything! I will never recommend this place to anyone ever again. Thank you for the horrible evening.
The atmosphere was fun and lively. We had a relatively large party and he wait staff was great. However, my chief complaint was that my food and several people in my party’s food was cold. When you pay nearly $30 for your meal you expect it to be hot. When I informed the waitress she apologized and said she would bring more veggies but never did. I had to send my shrimp back because they were ice cold. It could have been an off night but my experience with the Costa Mesa location was much different. The food quality was a cut above. Be all in all the birthday girl enjoyed her night as well as the bull riding
The entire staff was wonderful! I wish I would have noted their names. Very friendly, made us feel special!
From app to entree the Food was wrong , and I waited the whole dinner for my one margarita . The app and entrees came before I got my drink . Server kept blaming the other tables for making her mad. When she realized the app was wrong she literally said “oh well is ok”.So unprofessional and it was FREEZING in there I understand the open window look but when it’s 50 degrees out you need to have the windows closed up.
We had a reservation and they were not busy. Got sat 30 mins later,food was cold and tasted burnt, out of ranch and didn’t say until food go there. No impressed.
Great experience. The wife and I were finally able to get out without the kids for a date night. Our server was amazing, after finding out it was a long overdue date night, she made it extra special and brought a rose, had the the sheds write simple “I love you”s and hearts on the dishes. She even brought us a complimentary dessert.
We were not sat until 45 minutes after our reservation, then it took another hour and a half to recieve our food. Most of it was cold. We continually had to ask for additional drinks and never got the last two rounds we ordered. I understand we had a party of 15 but that was unacceptable.
It was out first time there.. I loved the drinks.. and even though i had asked for a specific drink.. once I had it .. I didn’t like it and hey were able to change it.. the only thing ya I didn’t like was.. as I told my server that it was our first time.. it seamed he didn’t care... didn’t give us any feed back on what to order and as we kept ordering extra sides .. it fries for our kids... it seamed he was too eager to go/ do something else.. it took another server for him to come down and exchange the drinks..
We loved he BBQ RIBS... I know we might have come in a bad night .. feb 14.. they might have been some what buddy.. but I think all paying customers deserve a waiter that will help out if it’s the first time.. and suggest new/good things even if it’s not out first time ..
Not bad for a date night. We had fun great drinks. The bull was very entertaining. Nice find for us and we will back
The experience was great overall; however, we had a reservation and instead of getting seated right away, we had to stand and wait for 20 minutes. Once our table was ready and they took us to our table, it still hadn’t been cleaned and they took us back to the front. The whole point of having a reservation is so you don’t have to wait. Besides that, our server was good, the food was great, and we loved the music!
Service was amazing! Couldn’t be happier with our dining experience.
We have tried this chain a number of times now. I can say this.. the food, is really good. The theme is cool and reminds me of being back in Texas. The one thing that keeps happening (3 personal visits and 1 friends visit) the service is horrible. Not just the wait staff, our waiter wasn't bad, however, the steak was prepared wrong, we waited probably 15 minutes for 2nd beer, long wait for refills and actually pretty long wait for food considering they were less than 25% capacity.
To their credit though, any complaint we have made to them the management does a good job of "fixing" it (we were there this time due to a giftcard we got when they overcharged our Son's Credit Card). So the management is good at reacting.
Everything was wonderful!! We really enjoyed our dinner and our server Tony was great!! The music was a little loud but, we will definitely come back for more delicious food and of course the Cotten Candy!! It’s a great restaurant to go to with family and friends for any special occasion!! Thank you again
A Family member told me about Saddle Ranch Chop House so I wanted to give it a try. It was a great looking place. VERY NOISY !! But great if you have noisy children too. I ordered the Filet Mignon "medium well" (slight pink inside) and it came WELL DONE ! Definitely overcooked ! So were the "seasonal vegetables !! We had a LARGE table for 7 people which was really nice NOT to have to squeeze 7 into a table for four !!! The menu says under STEAKS that the meal comes with "A basket of Buttermilk Biscuits and fresh Jalapeno Corn Bread muffins" and we didn't get any of that. We did get the Cotton Candy Tower and that was fun to have. I was a little disappointed as I mentioned before but the service was really nice and fast and I would probably give it one more try to see if things go different next time.
I had my daughters 16th birthday dinner here. We reserved a table for 11 teenagers. Our reservation was for 5pm and everyone in our party arrived by 5pm so the hostess said she could seat us. She disappeared for a while so I asked another hostess if the table was ready she said she would check and then she disappeared for 5 mins and cake back with no answers. Not sure what was going on and they mentioned they were in the middle of a shift change. Our party of 11 was finally seated at a table at 5:15 so that was a little frustrating that it took so long. I asked for a separate parents table for 6 and that took another 10 minutes for them to figure out meanwhile parties of 4 were walking in after us and sat immediately. After we all finally got seated however, the service was great! I wish I would’ve gotten our waitresses name. She was awesome! She took care of our 11 teenagers, our parent table of 6 and other tables as well. She was very polite and attentive. Food and drinks all came out timely and tasted great. My daughter was excited about getting two free birthday cotton candy’s for her and her friends. Overall it was a good experience.
We had a reservation at 8:00,did not get seated until almost 8:40..the food took forever to come out..not likely to return
The good stuff: food is pretty good and servers are friendly.
The bad stuff: I love music, but this place is so damn loud it’s near impossible to have a conversation. It took me over 20 minutes to get a bar drink, and while I received my sandwich without tomatoes like I asked, it still had tomato seeds and jelly (not good when you have an allergy like I do).
Overall this place is okay but not my first pick for good eats in central OC.
Service very understaffed. We waited long times for ordering/finding a server available.
Had an excellent waiter. Good food, nice atmosphere.
I highly recommend reservations, the service was great, food awesome, staff amazing! My coworkers and I went for a luncheon, service was prompt, we made it back to our office on time.
Service and food were good, however the music level was way too loud meaning having a simple conversation wasn’t that easy.
Service was bad, food was bad, way too expensive for a bad meal. Steak was over cooked and small. For the money we paid for our dinner, we could have had a much better meal for the same price at Ruth’s Chris steakhouse