Bad food for the price you can get significantly better tasting food elsewhere. Also made reservations online and get there to find out the reservation is no good for parties less then 6. Had to wait 30 minutes ended up sitting at the bar.
I used the round table reservation and the front desk didn't really know anything a bout it, and we didn't get in until about 20 minutes after reservation time.
All in all it ended up being ok. Great steaks grilled perfectly to our liking per our order. Friendly staff. However, we made a reservation from this site and the directions there were a joke. Then when we got there the host said that they had to wait to seat us until they had a server that could serve us because they had let all the servers from the lunch shift go I guess. I've been a server and know that that happens but there was only two other tables in the restaurant that had guests eating and they already had their food. I guess whoever the manager is must have not gone to Managment school or something. They actually made us wait until another server came which was about 15 or so minutes. A GOOD manager would have come out themselves and apologized and would have served us until the next server available had arrived.
Did not honor our Open Table reservation; said they no longer do Open Table. Really?
Had an absolutely perfect evening. The food, staff and atmosphere were amazing!
The filet mignon was excellent, appetizer was also great. Great portion. Love the price.
Absolutely love this place - great value and large portions
Everything was great. The food arrived warm not hot like usually. I like it arriving hot.
The hostess did not greet us just grabbed menus and started walking. When we got tot the table she threw the menus down in front of us and left. Her name was Maddie. Very unpleasant beginning. However, our server Taylor was quite nice and helpful. The food was average and I would not return to Ruby River Steakhouse.
My favorite is the sweet potato, and the iceberg salad. And a course peanuts..
We enjoyed the experience and were happy the restaurant was adjacent to the Ramada Inn--as we arrived later in the day and didn't want to look for restaurants. The food was fine and the service was good (ideally, never having to ask for a refill would up the score one star for service). A bit pricey--but the ambiance was good with country-western background, autographed guitars, and boots.
If I was basing the review off of the reservation process/hostesses it would be lower, but the food and service were great. I took my mom here for Mother's day and we went at 5 PM. I had made a reservation for that time using a link found on the company website. It was through Open Table. We arrived about 15 minutes early and I went to check in. They said they didn't take reservations through that system and that link needed to be removed. Not a good way to start things out. Then they said the reservation would only cut our wait time in half. I told them the link it off of their website and they certainly did take reservations because it allowed me to make one. They quoted 10 to 15 minutes and we went to the bar. I went back a few minutes after 5 and they said they had already called our name and we didn't answer, but they did seat us right away. Anyway the hostess area is not well run, and management really needs to take a look at that. This place is big and maybe a little on the run down side. Our light was flickering at our table so I just unscrewed it, but things like that can really distract from a meal. The food is pricy, but the portions are huge. Our meals were about $26 a piece and the appetizer is $14. My mom had the filet and loved it. I had the jumbo prawns and they were really great. We had the pick your own appetizer and it was all really good. We picked the Browning Onion, Coconut shrimp, and artichoke dip. Our waitress was amazing, but I didn't write down her name. The bathroom is in the attached hotel, which was a little odd, but not terrible. This is not a fancy place. Plenty of people in jeans.
Steaks were tasty, but nothing special. Service was disorganized throughout the experience. Not for health conscious eaters.
This is more like a diner. The host was nowhere to be found and the staff didn't offer any help or tried to get the host. Our server was great and attentive! The food was mediocre. The sweet potato was battered and deep fried. The fish was over cooked and lacking in flavor.
Our Server was wonderful and very friendly but there were never any items cleared from our table. My crab legs were luke warm and my yam was so cold the butter never melted on it. We won't be going to Ruby River again.