Really bad food and expensive not worth it at all.
Fantastic food but weak service. Paying that much for drinks and food tge service should be better
Very small food portions and some menu items did not taste as well as they were priced
A lively after work bar /snack scene , loud , great setting , no view $$
Fantastic cocktails. Creative menu. One of the best vibes in the city.
I have had the same server multiple times now and she is amazing!
While the ambiance is very cute, and I love the space, I won't likely return to Reflections. The service was very slow and the food was sub-par. The white sangria was pretty good, but my white wine arrived warm, and not worth $19/glass. The tacos were rather dry and plain and didn't have much flavour. For the prices they ask, it's simply too expensive for the experience. I don't see the value in going back.
The time it took from ordering our meal to receiving it was 45+ minutes. The restaurant was, at best, 1/3rd full. The food didn't have much taste and in our opinion was overpriced because of this. The cocktail I ordered was luke warm. The order in which the food came out was bizarre. They served my appetizer only and we had to wait a bit for the rest of the food to arrive. Our server was polite however she cared more about the table next to us. Not once during the entire experience were we asked "how is the food tasting?", "how was your meal?", "can I get you anything else?". We asked for the bill when the rest of our food was delivered in hopes that we wouldn't have to wait long to pay however that was not the case. When we left, a the hostess came in the elevator with us and other guests. Instead of striking up casual conversation, she pulled out her phone and focused on that for the whole elevator ride to the lobby. Overall the experience was subpar and left us feeling that it was not worth the money we paid and certainly did not live up to Rosewood's reputation or standards. Not only did the delay in service affect our general experience but it also made us late to another appointment that was scheduled for 1 hour and 45mins after we sat down.
On a positive note: The sous chef came over to our table and welcomed us to the restaurant soon after we were seated. That was the best service we received during the entire experience.
Horrible cold and hard food. Tasteless food. The servers had no shame in their quality of food.
Great food great atmosphere and the service was excellent! Went for mother's day and my mom and grandma got a complimentary chocolate dipped strawberry, chocolates and a rose! It was awesome!
Came in for Mother's Day brunch and they knocked it out of the park. Service was attentive but not distracting, food was prepared and plated beautifully, and to top it off they have my Mom a rose and chocolates as well as a chocolate covered strawberry at the end of the meal.
Over priced for minimal food. Was super excited to go here but was upset at how expensive it was for a standard dish or drink.
Horrific service. 5 oz wine pour looked more like about 4 and our server cleared our wine for the next round before we finished our glasses. Moderately overpriced food in an awesome venue. $18 for a very small bowl of chips and about 3/4 of a cup of guacamole. The icing on the cake was the hostess averted her eyes from us as we left in order to avoid saying goodbye.
Lovely waitress but very poor service and the Cobb salad was dire.
The food was tasty, and very eclectic, however it was way too expensive for what it was
Pretty disappointed about the service and our food. Our tacos were flavourless, dry, and the tortillas were stale. We complained to the server and she didn’t do a thing to compensate us for the bad food, she even charged us for them. As a young woman, I often find that whenever I go to Reflections I am treated with disrespect because I look young. I expect to be treated the same as any customer in a restaurant, no matter my age.
Absolutely top notch service delivery with state of the art cocktails and share plates.
Great spot. But.... come on guys, you need more than 2 beers on tap.
The service was below what I thought one could expect from a high end hotel. We arrived slightly before three thirty and the manager would not seat us, he asked us to wait in the hallway. At three thirty five the hostess finally came by to let us in and showed us to our table.
Service was a bit slow with the drinks orders and it took a while for them to arrive at the table. We did enjoy ourselves until I revived an automated letter from open table informing me of my poor restaurant etiquette. As the hostess was in a rush to seat us, it seems our booking may have been overlooked, however no one bothered to ask if we had a reservation or asked for a name.
The waitress told us while seating, “No rush but because it’s Dine Out, you’ll need to be out by 90 minutes from now.” That felt a bit rushed to me! The no one took our drink order for at least 10 minutes but by the time the 90 minutes were up the place was half empty anyway. Food was mediocre and low value even at Dine Out prices. Nice ambiance, go for a drink
I came here to eat for Dine Out Vancouver tonight and everything about the food and ambiance was a very enjoyable experience. My 1/5 star overall rating stems from the service I received at Reflections. It was a rainy Vancouver night as usual, so I came in with my umbrella. Let me make it clear that I never leave my umbrella in the common buckets that stores/restaurants often have as I am always concerned that someone may mistake my umbrella for theirs. The umbrella I use contains a lot of sentimental value to me. The hostess offered to take my umbrella for me and I saw that they kept the umbrellas behind the hostess table for safe keeping. Since it is an upscale restaurant I decided to entrust them with my umbrella under the assumption that they would tag the umbrella and associate it with our table. At the end of the night we paid up and asked the hostess for our umbrella. They could not find our umbrella and it was clear that they had accidentally given our umbrella to someone else. I am fairly frustrated at this event as it completely ruined my entire night. This umbrella is not replaceable and it contains a lot of sentimental value. While I understand that it is just an umbrella, I had expected much better service and standards from a place like Reflections. While they did offer me hotel umbrellas in replacement, this does not replace the original umbrella that they had willingly given to another customer.
The food on the other hand was very good. I had the beef short ribs for my main entree and the beef was very tender. For dessert, the Dine Out menu came with a dessert board to share between two people which included panna cotta, macarons (passion fruit and vanilla) and almond brittle. My favourite dessert out of the 3 was the panna cotta. The passion fruit macaron I could have done without.
Overall, my experience is a pretty niche/one off experience (I would hope) it just really put a damper on my night, and what would have been a 5/5 review.
Great restaurant. Only pit fall was their cocktail menu was absurdly priced. $25 is ridiculous for any single drink. Otherwise great food and atmosphere.
We had a wonderful evening as we were celebrating a birthday. The food was good & it was a beautiful ambience. Would love to visit again..
The food was delicious but the prices for drinks were quite high.
Told Waiter was for two birthdays- he didn’t hear I guess, no dessert treat for bdays, beer very expensive- food was very tasty- worked at hotel for six years
Tap water was unfiltered, portion size too small. Chemical storage/ cleaning products visible in bathroom
The food was very mediocre. But the ambience is good. Probably will come back for drinks.
Food was not the best part, quite expensive for average food.
It was our first time at Reflections. The servers & hostesses were outstanding, they always say hi and very attentive. The ambience was great, we loved the setting. Then there's the food. We had the vancouver dine-out menu. The charcuterie appetizer was good, but the main rib steak that I got tasted burnt. It was tender but it had a bitter after taste. I was very disappointed I just didn't have the energy to tell the server as the restaurant's already closing & I didn't want to bother them anymore. I think the sauce was burnt & maybe the outside of the meat too. I am not sure if it was supposed to taste like that but I never had a steak or ribs that tasted like that. The $14 virgin cocktail (most expensive virgin cocktail I had) was meh. It tasted like instant lemonade that was left out for 3 days. :( I was so excited to eat there but now I am scared to come back because of this experience.
Food was nice but we were sat right at the back outside with no heater. Hard for me to say how good the food was because we didn’t have a heater it was cold super quick. I had to wear my coat all evening and was still cold. Seemed a nice place but felt like they saw we were dine out customers and we were sat in the worst spot. Our server tried to move a heater but it didn’t help at all because it was still shared with another table. Overall this ruined our experience and for what we paid $140 for two, I don’t expect to wear my coat all evening at that price.
Came during Dine-Out Vancouver week. The food was nice but what I liked most is the restaurant's ambiance and decor during the winter. The patio is just so pretty and cozy. Will come back for sure.
Enjoyed a great dinner with friends during the DineOut Vancouver event. Food, wine and service were all excellent! Definitely would recommend.
I went here for my birthday only because of the atmosphere of the restaurant and mainly because it's the perfect place to take pictures other than that the food was average and the portions were too small for what we paid for.
Great atmosphere!!! And kept warm by heat lamps in the winter. Looks magical!
I work in the service industry, so for me to write a bad review it means something. I went to reflections for a date night with my boyfriend. I had mentioned it was a special evening as we have not seen each other in a long time. When we arrived the hostess barely looked at us, mumbled to herself and we assumed we should follow her. From that moment the night was not very special. The service was mediocre, the server seemed disinterested. She seemed to get even more disinterested after she realized we may not be spending a ton on alcohol. Regardless, if I'm getting a 20 dollar drink, I do expect some sort of service.
Very limited food choices for lunch. Fun room wow service
You are paying for the ambiance, the setting was beautiful, however drinks were truly overpriced and we would not recommend the food. Had the nachos, wouldn't order again. But the christmas theme was lovely. Would recommend just to go for a drink with a sweetheart.
Annual Christmas lunch with friend: beautiful decor, lovely just to sit and enjoy the heated patio. Menu is extremely limited at lunch: two appies, four mains, and three desserts - no gluten free pasta or breads available, portions small and just "okay". Extensive cocktail and wine list - but pricey. Was it worth it - the ambience/ decor was lovely, likely even prettier at night when all the lights glow, service was great. Would like to try it for dinner, but wouldn't return for lunch.
The Reflections Launge never disappoints. I'll gladly come back, food was awesome, service was amazing and drinks were great too.
Cost of food is over the average in downtown area. However, food quality is just ok.