One of us ordered from the regular menu and enjoyed her meal. The other diner ordered the q in 60, which was very disappointing. She ordered the trout, which was fine, but the side—chick peas and arugula— was inedible. Literally inedible: the chickpeas were the texture and flavour of mini styrofoam balls.
Our server reported our disappointment to the manager, who offered to delete that dish from our bill.
Great bar and friendly server. Food at Q was disappointing. Overcooked duck and a muddle of mediocre tastes. Q server seemed uninterested. A real let down.
Great special occasion meal. We tried the seafood charcuterie which was very creative. Main course of pork cheeks was a little too salty for my taste. Souffle cheesecake was amazing even for a person that doesn't like cheescake too much.
Excellent food across the board. Pricey, but worth every penny. Chefs are magicians, staff is excellent, knowledgeable and friendly.
We were arranged at a dark corner of the restaurant, although there were lots of tables for four people when we arrived. The food was way too slow. We told the server that we were in a rush because we booked a night tour at 9:30pm.
We were seated at the restaurant at 8:00pm. According to the manager, our orders were passed to the kitchen at 8:22pm. And we waited for nothing on our table for a long time. Finally, we got our food at 9:05pm! One hour waiting with nothing on our table!!! That’s the worst dining experience I had. The serve and the manager kept emphasizing that the lamb and steak we ordered require some cooking time. But it is unbelievable that we have been waiting SOOO long!!! And we paid our dinner in full price, without any discounts or sorry-for-the-waiting-dish.
Great service and good food. Beautiful room.
Amazing value for lunch and great service!
As usual, Q is an excellent choice for a nice dinner out. The prices are high, but the quality is there. We found the service a bit slow, and had to ask several times before getting water refills. Food is excellent.
The room is spectacular, the service wonderful and charming, the meal was delightful and memorable
Very accommodating staff. All very friendly and professional. Our server Raymond, was extremely knowledgeable, attentive and patient. The food was delicious, with lovely presentation. We really enjoyed our experience. The Jazz band was spot on and played beautifully. We relaxed in the lounge after dinner and enjoyed an amazing cocktail. We will be back again soon.
Amazing food, service, and cocktails. Well worth the price with an intimate setting. The restaurant is absolutely beautiful ornate with gold and glass. Be sure to check out the gin menu.
We were referred to this restaurant by a friend/resident of Victoria because we wanted a quiet space where 8 of us could converse easily. We arrived to a heavily amplified rock group playing in the bar. Decided finally to stay and keep our 8 pm reservation. We were seated as far away from the bar as possible. Drinks arrived slowly. Restaurant badly under-staffed. Waited an hour after ordering for our dinner orders to appear. Restaurant wanted to charge 40 CAD corkage -- we declined.
While the food was fine the restaurant seemed badly run, rushed and disorganized. We don't blame the waitstaff for this.
Surely the Fairmont can do better?
Thank you Fairmont Empress for an excellent celebration of Mrs D's birthday whilst visiting BC from the UK.
We had a lovely meal at Q. We found the single page menu a bit limited, which we assumed is because it changes according to availability of local and seasonal ingredients. We ended up ordering our appetizer from the bar menu. Both the appetizer and entrees were delicious!
Just the flax and faro bread with whipped butter, salt flakes, and Empress honey itself is worth the visit! We dined here twice on our trip to Victoria and enjoyed great food, service, and live music each time. Kid friendly too!
I’ve always loved the Q so when organizing a girls night I chose the Q for our large group. Unfortunately the service was terrible. As people arrived they were not given menus. The drinks menu kept being taken from the table and we had to keep asking for it. Our water glasses were not refilled until we asked. We were charged for the bread at the table. The server was impatient when asking for drink choices. The server made us feel like an inconvenience and he seemed to dislike his job. The food was outstanding but sadly the negativity of the evening was all people remembered.
The service and food were both perfection. I had the filet and my spouse had the Bison short ribs. Staff went out of their way to make my birthday memorable.
My wife and I met our daughter for Easter lunch at the Q restaurant in the Empress. Staff are unfailingly polite and attentive without being obtrusive. Menu for lunch leans heavily towards seafood dishes although other choices are available. The renovations to the Empress are very well done but the modern designs make it just another upscale Fairmont locale rather than the unusual and historic Empress of the past. Prices tend to be at the top end. Other smaller restaurants and bistros in the area generally have more interesting menus and cost slightly less. Suitable for evening meals if cost is no object.
Great food with exceptional service.
Live music to be heard from the bar nearby.
A humbling sense of history, with the portraits of Queen Victoria through her life, in a great hall that must have been used as a ballroom a hundred years ago.
Food and service are always top notch at Fairmont restaurants. Such was the case here.
We had a most wonderful night out! Maddi was our server and she was great! She did not rush us at all and allowed us to enjoy the whole night. Would recommend for anyone looking to splurge a bit and have a wonderful authentic night out
Took my daughter for a special birthday lunch at the empress. We had a beautiful window table overlooking a garden area. Service, food and overall experience was excellent!
We had outstanding seafood! Great!
My spouse and I are in Victoria for a week of relaxation away from winter in Manitoba.The Empress is a beautiful setting for an evening’s meal.The dining room was not busy and there were four servers /waiters including John who was our server. John served us as though he were counting the days to retirement and seemed to spend more time chatting with other people including other tables while not attending to pending requests from us. The service will not have Q competitive with other fine dining restaurants in the inner harbour zone , and the relative emptiness of the dining room reflects that fact I suspect. We are unlikely to return until we can see in reviews a significant improvement in the service.
I recently had a business lunch at Q and the staff were attentive from the very moment I arrived until the moment my guest and I left several hours later. We had a long lunch to discuss business and I can't think of a better place to do this now! Thanks to all and especially our server who was outstanding.
We had a lovely family dinner for our daughters 31 bday. We felt accommodated with our grandson in the group as well
The only thing that was confusing was that someone was told we could not bring our bday cake in
After arriving we were told that for a service fee we could bring it in
It worked out ok but it was inconsistent information
Thank you fir a lovely evening.
Just a fabulous restaurant all round. The Food was absolutely incredible! Can't wait to come back!
Great experience, perfect atmosphere with live music , staff were friendly knowledgeable and attentive. Food was excellent we had the sablefish and salmon and both were exquisite.
Very nice evening; great attentive service. Cost is higher than expected.
Sadly our family bday dinner was an absolute disaster ... took over and hour to get appetizers, and then over and hour after that for dinner. The server was awesome he went out of his way to try and make things better but when the mains arrived with cold meat on one, burnt vegetables on the other and bleeding lamb when medium was requested we had to get a manager involved. She was very quick to tell us the meal would be on the house but that was not the issues! We can for a very special bday and it was just so disappointing. When the food returned while it was hot the sides were burned. All in all the server was amazing as was the bartender but something went seriously sideways in the kitchen and the management team simply blamed the volume....the restaurant was not full....we are locals and have eaten there many times, I’ve decided to give it one more try
Q is a go to place for visitors who are here for a short time. A quick way to get the Victoria experience if time is limited. A great location and a sense of luxury enhance the experience
The clam chowder soup I had was outstanding but alas the Caesar salad was not.
The wine selection is excellent.
Truthfully, one of the best dining experiences we’ve ever enjoyed. The food, ambience and service were all simply outstanding.
Prices are high but that is to be expected at the Empress. We were in the restaurant and did not have a view from our table but it would be nice to sit in the bar and enjoy the view with a drink in hand. The decor is too modern for the classic style of the Empress and so does not give a nice cozy feeling.
Exceptional service! Really amazing selection, can cater to any dietary restriction (vegan even!) and make you feel so welcome!
My husband and I were travelling with my mother-in-law to Victoria. We stayed at the Fairmont Empress and eat supper here. It was Valentine's Day, and they had a set menu. As a vegetarian I was concerned. Not usually getting very good value. I'm still a believer that a vegetarian option should be much less than the more expensive animal proteins. However the meal was delicious even if a bit pricey. The service and ambiance are definitely five star. They had a lovely chanteuse playing guitar. It was absolutely lovely however my mother-in-law not a big eater did not want all the courses. Just some recommendations, for the kitchen to consider.
Expensive but one of the very best places to eat in over-rated Victoria restaurant scene
It was awesome Valentine day date!!! Highly recommended for special occasion!
Our meal was wonderful and the service was exceptional. We were celebrating my wife’s birthday and this restaurant was the perfect choice.
Fine dining and high class delicious food in an atmosphere that is warm, inviting and friendly. The staff is great and know their food. Q and the Empress is one of our favourite places to visit and eat, and it is a must go to when visiting Victoria. Highly recommended!!!
The service was terrific - my dinner was bratwurst, red cabbage and spaetzle and it was excellent. My husband had the bison ribs and it was not to his taste, too gamey but all in all a relaxing night out.