About Q at The Empress - The Fairmont Empress Hotel
Q represents Queen and country, the revered figure for whom this hotel was named. A singular letter, for a very singular space. Located in the most storied room in Victoria, Q at the Empress is a must-visit culinary celebration that is second to none. This atmospheric space has a distinctly modern, contemporary feel, all the while staying true to the building’s unique iconic heritage with its dark cherry wood ceilings and spectacularly detailed moldings. Focusing on regional ingredients, the carefully curated menu features locally sourced seafood, meats and produce prepared surely and skillfully by Chef Morgan Wilson and his incredible team. Try one of over 850 bottles of wines from the temperature controlled visible wine wall featuring the best of the Pacific North West and select vintages from all over the globe. From romantic dinner to vibrant social event all you need to do is just sit back, relax and enjoy Q at the Empress, the place to be on Vancouver Island.
Hours of Operation:
Breakfast: Daily: 6:30am - 11:00am; Lunch: Daily: 11:30am - 2:30pm; Dinner: Daily: 5:30pm - 10:30pm
Belleville & Goverment Streets
CAN$31 to CAN$50
AMEX, MasterCard, Visa
Valet or self parking is available in the Fairmont Empress parkade
Private Party Facilities:
The Royal Table is an added refinement to your fine dining experience. Providing guests with a heightened touch of elegance during their dining experience, this experience is truly memorable for a birthday, engagement or simply an evening together. From silver cloches and candelabras to customized wine selections from our Sommelier and a few special touches from the Chef, The Royal Table service provides a sophisticated refinement to an enchanted dining experience. The cost is a C$30 surcharge per person in addition to meal selection costs.
Private Party Contact:
Dining Reservations: 2503892727x
Cocktails, Farm to Table, Gluten-free Menu, Non-Smoking, View, Wine
Q at The Empress - The Fairmont Empress Hotel Ratings and Reviews
A most disappointing experience. The Emp ...
A most disappointing experience. The Empress Restaurant now lacks elegance.
Modernized yes but it is cold, noisy, too many hard surfaces, no charm or elegance...such a disappointment with the remodel.
Furthermore, the service was absolutely lousy. We felt like we were in a diner. The waiter was too rushed, acted too familiar, reached across the table instead of serving from the side.
We specifically dined there for the Thanksgiving Dinner. The vegetables on the plate weren't cooked (carrots and brussel sprouts were raw), the turkey was too salty.
The dessert was awful. A fancy apple pie - tasteless apple filling, and the pastry was so tough, needed a knife to cut.
Last year we dined at the Oak Bay Beach Hotel for Thanksgiving and we will return there. We will never eat at Q again. Such a disappointment, a disgrace with what has been done with fine dining at The Empress Hotel.
The food there is satisfied, the ambienc ...
The food there is satisfied, the ambience is good. The only downside here is the restaurant is little understaffed. You have to call the staff to let them fill the water or wine for you. Anyway, overall satisfied.
Our meal was very rushed and the main co ...
Our meal was very rushed and the main course arrived right as we finished our appetizer. Our server apologized and offered to put the meal in the warmer. When it was returned it was barely arm and unappetizing. Both the server and the manager apologized and said the kitchen had made the meal in advance in error. They did not charge for the main. We would not rush back. It was loud, casual and not fitting of such a historic building and location. The menu was also very confusing as there were salads and appetizers with the main courses. What a disappointment.
Unfortunately we had an expectation of a ...
Unfortunately we had an expectation of an elegant restaurant, similar to the one at the empress a few years ago and it was not at all, and all aspects were very average to us not befitting a hotel like the Empress.
Frankly, The Q was disappointing. Giv ...
Frankly, The Q was disappointing. Given its location it should be the premier dining experience in Victoria. (Which is far from being the case) It doesn't seem to have a clear idea of what it is trying to be. Its priced like a high end fine dining restaurant, however the service, quality of food preparation, precision of food service, just aren't there, sending mixed messages, and not well thought through
waiter out of view for extended periods of time, and not there when we needed him
Mussels, came without water finger bowl and a tiny bowl for putting shells in
Gourmet (small portion) lamb dish served on fine china, vs "Kitchen" (large portion) chicken dish served in a casserole dish
Excellent chips, vs very poor (soggy) potatoes
The server kept the experience very ligh ...
The server kept the experience very light and enjoyable. His suggestion on the octopus poke was the highlight of our meal.
The halibut was flaky and fresh but lacked the flavor we were expecting. The lamb loin was definitely the winner of the two, everything about that dish was delicious.
We will possibly stop by again, the only thing that might stop us is the suggested dress code.
The rack of local lamb dish was outstand ...
The rack of local lamb dish was outstanding as was the nightly special of Halabit. The new look to me is too modern but the place is still great. With the strong US dollar you can't go wrong. Extensive wine list.
The service was excellent. The staff fri ...
The service was excellent. The staff friendly and did a nice job of accommodating our guest of honour who was using a walker and moving quite slowly. She made comment afterwards as to the staffs niceness. And complementary happy birthday desert was well received. Thank you.
Overall, the meal was underwhelming. Whi ...
Overall, the meal was underwhelming. While the meat was cooked fairly well, but the flavor profiles just doesn't work well together. Every dish was too salty and had too much going on. I'm a fan of bold flavors as long as it is balanced and goes well together. We ordered a mussels, halibut, octopus, and lamb dish. The mussels was cooked in a tomato broth which was too salty and the tomatoes were so dense. I prefer the simple white wine garlic preparation more. My fish was prepared with a kale and sunflower seed salad over minted peas. In theory this sounds pretty good and light. In practice, it was way too salty. The kale was a bit wilted and I can barely taste the sunflower seed. In the end it was salty fish on top of the sale with some minted leads (which I couldn't taste). There was nothing exciting or different about this dish. The lamb dish had faro, olives, and heirloom tomatos. The meat was cooked well, though the seasoning was salty. The olives made the dish even saltier. The heirloom tomato didn't stand out as they were tossed with faro and olives which made it all tasted salty. In short, I was not impressed with the food. The service however, was solid.
For what they charge, we expected a lot ...
For what they charge, we expected a lot better. We went there for brunch on our anniversary, and were very disappointed. The eggs Benedict had pre-packaged English muffins, processed meat, topped with overcooked eggs. The beef bacon hash was decent, but very overpriced for what it was. I would not recommend this place to anyone, nor would I go back.
We were with a group and the meal plan g ...
We were with a group and the meal plan gave us this only choice at your hotel besides the Lounge for lighter fare. We w,ere seated and since we did not wish alcohol were left unattended for almost 30 minutes waiting on soup, no roll no nothing but water came by but once.
Again after the soup which was sweet onion and they mean sweet,
the cheese is melted toast on the side not in the soup.
Once again a long wait for the entrée, short rib with mash. It was just an ok short rib, I had better elsewhere on this trip in other Fairmonts.
We skipped dessert as we were tired of the waiting. It was a shame I was on a meal plan, after 15 minutes I would have left. definitely no tip deserved here.
Our breakfast, same place, went much better, waitress was very kind and attentive, it even came quickly.
We stayed at the Empress for five nights ...
We stayed at the Empress for five nights and felt we needed to have dinner at least once at Q. It has recently been renovated and was a very elegant space. Our waiter, Earl, was very charming. In my opinion, they need to up their anti on there cuisine. Mine was average--so so shrimp cocktail, a nice soup and salad. My husband had a halibut served on a bed of greens and peas without any kind of sauce. It was dry and very bland. Since we have had amazing shellfish and fish in BC and we were disappointed.
I have worked in the hotel and restauran ...
I have worked in the hotel and restaurant business and I have never experienced worse service in my life. We waited for over 1.5 hrs for our main course to arrive and even our French onion soup took at least 30 min to arrive. There were people who came to the restaurant after us had the drinks, apps, main and bill before we had our mains. Taking my glass of house red off the bill was not acceptable. Our email should have been complementery before we said we were not paying the bill
The Q Restaurant is a complete renovatio ...
The Q Restaurant is a complete renovation of the historic Empress Hotel Dining Room. Gone is the old world elegance as the restaurant is now without the traditional entrance and is opened to the hallway. Gone are the table cloths and traditional furniture and the room sports a much more contemporary look. This is not entirely a bad thing, as the dining room is now much more lively and active and still retains the beautiful coffered ceiling, carved dark wood posts and walls. We last had dinner there in 2014, and I believe the food has improved a bit. Two of us had the Tenderloin that was cooked perfectly, one had the Halibut the other the Ling Cod Our server, Maddy was excellent and very personable. Service from the kitchen was quite slow. Dinner for four with one cocktail each before the gratuity amounted to $307 CAD $238 US.
I wrote a review to Fairmont directly. ...
I wrote a review to Fairmont directly. It is too long to repeat here, you may want to check with them for the review/feedback. It was a poor review compared to the Empress dining room experiences of the past. Service was great though.
Great to see that the old features of th ...
Great to see that the old features of the Hotel were saved but still modernized the space. Perhaps a little dark but certainly pleasant.
The wait staff were excellent, both curtious and professional. The food was superb.
For a "fine dining" restaurant, it was t ...
For a "fine dining" restaurant, it was terribly noisy. There was loud live music coming from the lounge, competing with loud piped music in the restaurant. We almost decided to leave, and we should have left. At first they tried turning down the piped music (not turning it off, just down!) So the stereo sound from two different pieces of music was quieter on one side! While they eventually tried to accommodate us by moving us to a somewhat quieter table, the whole experience was not at all worth the cost. Our starters were all good, but took nearly an hour to come after ordering. The mains were decent but not stellar. They did try to do a good job recommending wine, and gave generous tasting portions. We did not bother with dessert, even though we had been looking forward to it from the time of seeing the menu before arriving. Shame on this restaurant for taking a lot of money from people and providing such a bad experience. Management needs to visit a truly good restaurant to see how things are done.
Tasteless chowder that was overpriced. S ...
Tasteless chowder that was overpriced. Service lackluster, mistake on order was made the server confused our order with another table. So half the order arrived and we to wait for the 2nd half at which time the first person served had finished their meal entirely. Never asked us if the meal was satisfactory and never offered anything to up for the mix up and the very wait for the 2nd half of our party of three to receive our very simple meal of chowder and salad.
Our server was not interested in our din ...
Our server was not interested in our dining experience. We asked if the seafood tower was enough to feed two and she said that there would be more than enough. As a $70 entree, we expected it to be. It was more like an appy for two. Server didn't bother to come by to see how we were doing after taking our order. It was not busy at all.
The ambiance and wait staff were pleasan ...
The ambiance and wait staff were pleasant, but the food was a huge disappointment. I ordered halibut and had to send it back because it was overcooked, dry, and flavorless. The backup meal, salmon, was also dry and over-salted. This was the worst meal I've ever had in the price range of ~$30 per entree.
I really wanted to like this reatuarant, ...
I really wanted to like this reatuarant, and had zero expectation. I went in blind and open minded. It was my first anniversary and expected a nice end to the day. My day at the empress was nice but my skepticism of the restaurant started with the name. "Q?" Like the radio station? Is this going to be rock themed or billiards themed? Neither. I had a reservation and they tried to seat us in the dark corner. we asked for the window.
Noise level seemed high. Was hard to hear what waiter was saying. The sound system/speakers were of atrocious quality - the music sounded like it was coming from a toy radio playing in cavern.
Food was plain. No salt or pepper was offered and it was needed. Prices were a little inflated but expected. Though the food underperformed. For a loud environment, the Ambiance lacked culture and life - it was like being in a dull empty version of the cactus club. No colour. No life. No warmth - cold and bland. It hardly suited the hotel.
Not even a shadow of the restaurant ambiance that was once there previously.
It was like every pinch of color and culture and history and decoration was stripped and replaced with blank walls and meaningless shapes. The void now echoes and i doubt i will return. Not recommended.
im under the understanding that there was a lot of previous sucess at the old bengal room and there was public outcry and lamentation when it was told that it was to be replaced. I had been to the bangal room at least a few times over the years and it was always exciting for the ambiance and environment. Now its ... blahh.. A big echoing void named after a radiostation with bland tones, no colour, no warmth, no theme, and absolutlely no culture or history. Basically any other restaurant does something better.
The q is boring.
The rabbit pasta (tagliatelle) i had at merridale cidery entirely blew the q's out of the water.
Please sign in to record your input. Thanks!
Report this review as inappropriate?
If you believe this review should be removed from OpenTable, please let us know and someone will investigate.