About Afternoon Tea at The Sheraton Grand London
London, W1J 7BX
The Palm Court at Sheraton London Park Lane, is Mayfair’s premium meeting place. A beautiful setting in the heart of the city offering a glimpse into the magic and history of the roaring 20’s. Original Art Deco features set the scene, be it for breakfast, business, or a very special occasion. Join us in the Palm Court for coffee, cocktails or afternoon tea from our timeless British menu.
Considered "one of the most wonderful settings in which to take afternoon tea in London" by the Tea Guild, Palm Court has become the gathering place for guests and locals alike and is today one of the greatest places to enjoy afternoon tea in Mayfair. Savour our delicious “birdcage afternoon tea” with a selection of 27 tea blends, cakes, beautiful pastries, scrumptious scones & delicate finger sandwiches.
Afternoon Tea is recognised around the world as being something traditionally British. The Palm Court has been awarded with The Tea Guild's Award of Excellence 2013.
Hours of Operation:
Monday - Sunday: 9am - 10pm
Afternoon Tea will be served from 12.00pm – 7.30pm with afternoon tea seating’s at 12.00pm, 2.00pm, 4.00pm and 6.00pm
£26 to £40
AMEX, Diners Club, MasterCard, Visa
020 7499 6321
-The Palm Court signature “Bird Cage Afternoon Tea” from £37.00 per person with a Classic Loose Tea selection or £40.00 per person with a Rare & Single Estate Loose Tea selection -The Palm Court signature “Vegetarian Bird Cage Afternoon Tea” for £37.00 per person with a Classic Loose Tea selection or £40.00 per person with a Rare & Single Estate Loose Tea selection -The Palm Court “High Tea” for £39.00 per person with a Classic Loose Tea selection or £42.00 per person with a Rare & Single Estate Loose Tea selection (27 loose tea’s blends with our signature loose tea, the “Art Deco' blend)
The hotel garage is located at the back of the hotel on Brick Street.
The charges for parking are as follows;
Up to 2 hours £10
4 hours £17
6 hours £22
9 hours £30
12 hours £33
24 hours £38 (hotel guest)
The nearest underground station to the hotel is Green Park station (Piccadilly , Jubilee and Victoria Line), which is around 5 minutes walk from the hotel. When exiting the station turn right towards Hyde Park Corner, The Park Lane Hotel will appear on your right hand side.
Andrew Bennett MBE
Private Party Facilities:
Celebrate with us your special occasion.
Private Party Contact:
David Lawlor: 020 7290 7358
Banquet, Bar/Lounge, Beer, Entertainment, Full Bar, High Tea, Late Night, Wheelchair Access, Wine
Afternoon Tea at The Sheraton Grand London Ratings and Reviews
On arrival we struggled to catch attenti ...
On arrival we struggled to catch attention for assistance. However once done the service was much better. Shown to our table, coats taken to a cloakroom. A waiter brought the menu's over and detailed the visit for us. We chose our order the festive birdcage afternoon tea. A glass of champagne was welcomed. Whilst it didn't appear much initially we were advised the sandwiches and cakes could be replenished. We had to do this to meet our appetite. A wide selection of tea was also given and these were very tasty. Some lovely music in the background supplied by an harpist. The whole experience was very enjoyable but did feel it was a little over priced. We ordered an extra glass of champagne which was a further £30 just for two of us. That said we don't regret doing it.
what a wonderful Afternoon tea! The scon ...
what a wonderful Afternoon tea! The scone were so soft and warm, right out of the oven, the little pastries were fantastic too. We asked for more sandwiches and nothing was a problem. When we thought we were finished they offered us more cakes from the trolley! We couldn't fault the staff and everything was perfect for this special occasion. Better than the Ritz!
Enjoyable Experience after the Theatre
Overall this was well worth it for a Birthday treat whilst out and about in London for the day.
The food was lovely, well presented with lots of different flavours, textures and extra portions if needed. Also a wide selection of teas, and the waiting staff were very happy to refill as needed with tea or coffee. The service was spot on. Plus when the waiting staff realised this was my wife's birthday treat they brought over a special decorated plate with some cakes on. We booked for a reservation quite late in the day, (later than for the regular afternoon tea) - but the staff were fine about this and it was no problem.
Not much really. The Tudor Rose room was not up to the Palm Court - but the latter is being renovated so was not available when we went. The Hotel itself seems a bit dark and in need of a facelift.
The dinner was overall really great, the dishes were good and there was for a little while a bit of live music. The staff was very kind, nevertheless they seemed overwhelmed and where very busy, we waited for 40 minutes for our second course to arrive but it was good! It was a very nice experience and I will definitely recommend it. The only thing is that this restaurant does not look at all like the pictures, it looked more as bar adapted into restaurant it didn't look bad it just wasn't what I expected.
Merits a detour to London!
We discovered this restaurant by accident on our second day of stay in London ... and went every day onwards for the rest of the week. We had business lunch, family dinner, friends's gathering (with young children) gathering, afternoon tea, and even vegan invitees!
The service was great and could manage all our expectations with patience and professionalism. The chef could accommodate 100% vegan requirements in no time.
The ambience is just wonderful, space is gorgeous.
... and the food was always delicious.
we arrived early but staff very welcomin ...
we arrived early but staff very welcoming and we enjoyed sitting listening to harpistVery pleasing ambience Dinner was served promptlyWe shared Kingprawn with chilli jam which was tasty the main courses were very tasty and well presented. we shared a dessert which was a tad disappointing supposed to be pistachio creme brûlée with raspberries The brûlée which was delicious but no sign of the fruit and no comment on this absence When I pointed it out the waiter was apologetic and consulted with chef Apparently the fruit was not good enough to serve We were not offered any token such as a free coffee just the apology But we enjoyed the meal and it was good value using the 50 percent off offerI had particularly keen to see the interior which was pictured in the book a table page So disappointed to find it was closed for renovation.Will try again when re-opened if the offer persists
I've been to most of the good afternoon tea venues in London & this is the worst by far. It's not cheap yet the portions were mean and the head waiter / manager is interpersonally challenged he should never be doing a job like this. He showed no appreciation nor concern for us and when we asked for more sandwiches additional to the 4 finger-sized ones we were served it was like drawing teeth - we grudgingly were served 3 between us! He is the worst waiter I've come across in many years. In fairness the 2 waitresses were really nice and helpful but he did not let them do anything for us. I was appalled. Needless to say we didn't leave a tip and I'll never go there again.
Afternoon Tea At The Park Lane Hotel
The afternoon tea my friend and I had at the Palm Court was exceptional-the service was friendly and attentive and the food was really special, especially as we had ordered vegetarian. Would highly recommend. (We used Tesco Vouchers to buy Red Letter Day vouchers, so in fact out tea was free, too!) Free or not, I'd still highly recommend it!
Enjoyable Anniversary Dinner
Lovely ambience food was reallt good. Service a bit slow however but our waiter Manpreet was helpful and did his best to try and make sure we had a great evening. Surprised by the dessert which arrived as a gesture from hotel for our anniversary. Nice touch.
great setting, great service great valur
Really lovely setting, great atmosphere with the harp playing in the background. Had a lovely selection of tea, which were very nice and the sandwiches and cakes were moorish. Thoroughly enjoyed my afternoon here and would definitely go back again
Great place but afternoon tea isn't amazing
Myself and my friend had a lovely time at the Palm Court. the service was outstanding and the surroundings were beautiful. The champagne was lovely but the sandwiches were a bit bland. the desserts were lovely to and the passion-fruit cream was delicious.
Good but not special
Had champagne afternoon tea here (on a Groupon offer) with my sister as a belated birthday treat for us both. The lounge where the tea is served seems just to be a walkway to/from reception, etc., for the resident guests which did take the shine off the experience. The Harpist brought some lovely background music to the occasion and the service we received was very good, apart from an extended delay when asking for/waiting for and paying the bill. The champagne and tea were very nice and so was all of the food (finger sandwiches, scones and mini cakes), but nothing had the "wow" factor. Our joint feeling when we left was "that was OK" rather than "that was amazing". Worth a visit if you just want afternoon team somewhere but, in my opinion, it's not suitable for a special occasion.
great food, service. but requests ignored
The food and location was excellent however they failed to note my special requests despite me making them weeks before and when phoning me on the day to confirm dietary requirements they again confirmed my request (special birthday for my mom) , yet on arrival, did nothing.
They had also called in the AM to grr dietary requirements yet on arrival no note had been made and i had to repeat it again.
We were put in a table next to the large sofas despite my request for a special table and there being many sofas open. To add insult to injury, the lights were dimmed and special birthday tray with candle and music was played for a couples birthday. This despite ny request weeks before for just that and it being confirmed on the phone.
So a great venue and good food but it was ruined by them ignoring requests they knew full well about . Luckily i hadnt told my mom of the request so she wasnt disappointed, but I am and given she lives overseas, just lost her mother and it was her birthday on a special trip, the Palm Court ruined it in my eyes
Afternoon tea with harp music
We enjoyed a lovely champagne afternoon tea here. Everything was of a high standard, especially the service. We sat right next to the lovely lady playing the harp and she even played a couple of Scottish songs for us as we had travelled down from Scotland. It was a very pleasant way to spend a very hot London afternoon.
I'll definitely come back if they get the AC fixed
There was some miscommunication between the booking system and the kitchen. For some reason the kitchen was not prepared for the special theme afternoon tea set even though I booked it few days in advance. I came back in 2 days for the afternoon tea and it was worth it. Sandwiches and scones were very delicious. Pastries were not bad.
P.S. There was no AC in the lounge area, and it was really stuffy and hot in there while having my afternoon tea. I hope they get it fixed soon.
Quite bad experience of afternoon tea at park lane. First of all I found it too dark as there are no windows in the dining area. Afternoon tea portions were measly and my companion and I were told we must pay for refills. Service painfully slow, took forever to get more tea and the bill. Was curtly informed in 2 hours or so of sitting down that other people have booked our table and we must leave. The only nice thing about the place was the harpist. For £35 a head I'd rather spend a little more and go to the Ritz or there are plenty of great afternoon teas for cheaper. Never again!
I have visited the Palm Court since the ...
I have visited the Palm Court since the 1970s when the Park Lane was family run. Sheraton made some changes when they took over, but the spirit of the area was largely maintained. I only hope that the impending closure of the Palm Court for a refit, does not change it beyond recognition; it still manages to be an oasis, and still largely conveys the atmosphere of an age gone by.
The playing of the harpist has always struck me as a pleasant variation on the piano which was a fixture in the past, and is soothing and relaxing.
The piped music which was put on when she was on a break, or had finished [after 18.00] was
a t r o c i o u s ! It was out of character, too loud, and too lively and upbeat for calm and peace, which is the natural feeling of the place.
Serving Mixed Berry jam. and Apricot jam with Cream Tea is all fine, but Strawberry needs to be offered as a standard. We were given this when we requested it, but it sort of goes with the territory... surely.
Second time around: as good as it gets
Loved it as much as the first time. Quality/price-wise really good, considering you're in London. Superfriendly service and great food. Lovely harp music, great setting. We compared reviews on Tripadvisor between The Ritz and the Palm Court, relied on TA as usual and chose the latter, and we were not disappointed!!
Wouldn't recommend for afternoon tea
Overall experience was poor. Have enjoyed much better afternoon tea experiences for similar cost ie Claridges. Room was dark, chairs were very deep, it was difficult to sit and chat comfortably. The harpist, although excellent, was loud if you were sat at a table close to her and she played almost continuously for two hours. The sandwiches were ok, presentation was uninspiring. People that were checking into the hotel were walking through the middle of the room with their suitcases. Service was ok, staff were friendly, but very slow.
Luxurious afternoon tea
The Park Lane Hotel hosts an indulgent afteenoon tea. Fantastic art deco themed interior where you are greeted by its friendly staff . There is also a wide range tea's to choose from. The selection of sandwich satisfactory, there isn't much of a choice for vegetarians which is unfortunate. However the french pastries are petit but extremely rich and they are brought out with a dual selection of scones which is accompanied by with orginal and infused cream & jam. Overall the experience is superb.
everything i expected
Although initially a bit disappointed by the exterior ( scaffolding etc ) the Palm Court afternoon tea was all I had hoped for. The décor was in keeping with the occasion as were the silver teapots and art deco crockery. The food was beautifully presented and very tasty with a good selection of teas to choose from. Service was very attentive and I was even presented with a birthday "mini" cake complete with a verse of "Happy Birthday" played by the excellent lady on the harp, all in all a lovely treat for a special occasion.
Second time I went to Palm court for an afternoon tea and it was still very nice but not as good as the first time. The scones were not as succulent. Also we are going there to relax but the waiter was trying too hard to be nice and we got disturbed more than once for things such as hotel partner card to subscribe for, give a review with his name on TripAdvisor etc... Felt like we were on a promoting show. We are here to relax and enjoy ourselves so that part disappointed me a bit.
Average place/limited service
Tea area is just the normal coffee lounge for hotel guests, staff speak poor English and hover over you (reminding you about tips) as you pay. Harpist excellent but venue lacks atmosphere. Find a better place that's focused on Afternoon Tea only.
Palm court . Afternoon tea.
Service and staff were excellent. We were offered seconds of the sandwiches and the scones. This was an unexpected surprise. Have had better sandwiches elsewhere but the scones were to die for, cakes were just okay. On the downside the room was dismal and very cold, we both needed to keep our coats on. One of those days when it felt warmer when we went back out to the street.
Understaffed and service slow
Our waiter I presume must have been very new as with every questioned asked he had to check with the chef including what the soup of the day was. He was very apologetic though and I felt the whole situation was not his fault as the Palm Court itself was very understaffed with only the barman as an extra help (as he was prepared to take our food order).
The Palm court itself is very pretty, very relaxed and generally a nice place to sit and eat, but they need to schedule in more staff or give them better training to improve the efficiency of dining there. If they improve this area I would be happy to go back.
Please sign in to record your input. Thanks!
Report this review as inappropriate?
If you believe this review should be removed from OpenTable, please let us know and someone will investigate.