About Portals Restaurant at Suncadia Resort
At The Lodge at Suncadia, Portals offers breakfast, lunch and dinner, and features an ever changing menu of sophisticated, home style cuisine with fresh, local, and organically grown ingredients, made even more enjoyable by the incredible, panoramic views of the Cle Elum River and Cascade Mountains.
Fifty-6 Degrees Lounge at The Lodge is your friendly connection spot, serving tasting plates and a diverse selection of local, handcrafted wines and microbrews. Mingle, unwind, and share the best of Northwest inspired pleasures for the palate.
Northwest, American, Contemporary American
Hours of Operation:
Breakfast: 6:30am - 11:00am Daily
Lunch: 11:00am - 3:00pm Daily
Dinner: 5:00pm - 10:00pm Daily
$31 to $50
AMEX, Diners Club, Discover, MasterCard, Visa
Please call for details.
Both self and valet parking are offered.
Executive Chef Rick Shell
Private Party Facilities:
We have banquet/private party facilities to accommodate anywhere from 6 to 500 guests.
Private Party Contact:
Debbie Losse: 5096496432x
Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking Restaurant, Patio/Outdoor Dining, Personal wines welcome, Personal wines welcome (corkage fee applies), Private Room, Takeout, View, Wheelchair Access, Wine
Portals Restaurant at Suncadia Resort Ratings and Reviews
Fantastic view and very romantic set up, ...
Fantastic view and very romantic set up, it was a surprise 4th anniversary.
The food was delicious, as it usually is ...
The food was delicious, as it usually is at Portals. The service was super slow, but okay it's Mother's Day. We could be leisurely about our meal.
Very expensive. Not a good meals.
We waited more then one and a half hour after we ordered the meals.The tenderloin steak was burned on top and cover with sauce and cold and uncooked on the center. The creme brûlée was warm and very soft. We had a very bad experience!!
Food was very delicious and service was ...
Food was very delicious and service was excellent!
Beyond our Expectations
We spent a few days up at Suncadia and ate most of our meals at PORTALS restaurant. The food was exceptional and beyond our expectations. Staff was prompt, courteous and extremely knowledgeable about the menu, wine and drink list. Can't wait to plan a future trip to Suncadia and Portals again.
So sad it isnt like it use to be.
My husband and I have gone in the past several times to portal restaurant. I remember the food and service was great. Sadly this time I wasnt too happy with food or service. The quality has gone down. Meat was over cooked, the mushroom soup was too salty. The server forgot to place my husbands entree order. mean while I had to share my meal with him until his order came in. The only good thing there is the ambience and their fresh doughnuts.
We dined at Portals for my friends birth ...
We dined at Portals for my friends birthday lunch before our Glade Springs spa appointments. Our server, Amy, was delightful. We enjoyed the fish tacos and the chopped salad with grilled prawns, and of course a couple Mimosas! The view is spectacular, the restaurant is quiet, we had the perfect meal! Thank you Portals for helping us celebrate Cathy's birthday!
When I ordered food from our room, it wasn't specified that it will not be delivered. We were asked to wait for 30 minutes to get it ready, we waited for an hour so I decided to call them and ask. The food was prepared for almost an hour already and cold. They even charged us for food we didn't order (ordered a kid meal and gave us a full 30 dollar plus entree instead). Overall it was a horrible experience, not to mention the overpriced meals. I wouldn't recommend this restaurant at all.
Visited on a busy night with my wife and two small kids. Nice setting and friendly staff. Paid $160 for food that arrived warm after an hour twenty minute wait. The meals probably would have been much better hot and then the price reasonable for a destination dining option. As it was, disappointing on both fronts.
Don't be dissappointed, go elsewhere
We arrived at our appointed time, with our wives who were both Birthdays. Told the restaurant in advance. Wine was fantastic, service was OK, but no acknowledgement of the birthday girls! The words were "you have two free desserts coming". We could have gotten those at Dairy Queen. The food was less then worth the 1.5 hours to get there. Bread was brittle and broken on the sandwiches, lettuce was wilted. Closest we get next time is Swiftwater Winery.
We decided to get away for a date night and thought it would be great to eat with in Suncadia Resort as that is where we were staying. The server was wonderful and super sweet. The Manager on the other hand was very hovering in a very awkward way. He made me feel I couldn't be honest with how the food was. It was weird the pressure he gave off.. We ordered our food (which was very expensive) And that is fine if what is delivered was fabulous but they just hit the mark. My ravioli was very chewy and my husbands steak really just lacked flavor.. I f we decide to go back we would just order from the lounge and not go for the 120 bill for food we didn't enjoy.
Portals made our special occaision extra special!!
My two friends & I have shared our birthdays in February for many years with an annual breakfast. This year we decided on Portals. When I made the reservation, I requested a view table, which we got...beautiful! Our two servers were very attentive & friendly. The food & coffee were excellent. When they found out it was our birthdays, they surprised us with a banana split on the house...very sweet! We will definitely be back.
A conference, high volume location.
A conference, high volume location.
Lunch, Yes! Dinner, Okay.
Dinner at Portals on a weeknight was a bit disappointing for the price -- especially when compared with Hoist @ Swiftwater. The salads and entrees were fine but dessert was mediocre and service was just "okay." It was not a bad experience by any means, but not the remarkable. That said, we had lunch earlier on the same day and it was pleasant enough. I might try dinner at Portals again but would recommend Hoist first.
Food was mediocre at best, had mushroom soup that came out just above Luke warm, appetizer Brussels sprouts were great but Gorgonzola ravioli wasn't good at all, super dry and raviolis were so al dente they were practically crunchy. Husband got steak and that was ok, but the cowboy steak was the best (another person in our group had that). Service was good and drinks were good, food just didn't live up to the expectation. Bill was $260 out the door...so much money for meh food.
We were seated at 5 pm to an empty restaurant, didn't dawdle on ordering but still had to wait over an hour after appetizer for our meal. Great food but the delay was unreasonable.
Everything we ordered was delicious and plentiful.
I had the Cedar plank salmon with the huckleberry sauce...it was phenomenal!! My husband had the Saturday night special 12 ounce sirloin, that he cut with a butter knife... it melted in his mouth! I ended with a salted caramel martini...need I say more! We will be returning!
Family has been coming to Portals for several years (34x +) and generally have a great experience. Last evening, did not live up to Suncadia expectations. I ordered the Filet Mignon and after some time it arrived overcooked (past well)....after cutting into it they agreed to re-make. While my family essentially finished their dinners, my replacement steak arrived...however it was an awful cut of meat with large ribbons of fat in 3+ places...again, not eatable. So...I had only my soup for dinner! The manager made his way over to our table and I was expecting him to apologize and remove this entree from our bill....NOPE..."we will get better" was the response and offered to pay for children small donuts for dessert. Not sure what the manager was thinking but not a great way to ensure a good outcome for repeat customer. Will have to reserve steak dinners for Hoist House (which is excellent by the way). Too bad....
Solid food, nothing outstanding
This was our second time here, and both times we left feeling satisfied, but underwhelmed in the price vs food quality comparison
OK place to eat in a pretty, convenient spot.
Classic resort restaurant. The ambience was lovely, the staff accommodated our kid, and the food was expensive but simply OK. The one exception was the homemade donuts, which were amazing. Next time I'll probably drive to Roslyn for dinner.
Food was horrible. We sent my husbands back it was unbeatable. My chicken was like rubber. Didn't eat it. Service was ok. Hostess needed help.
Terrible, expected much more
3 of 4 meals wrong and everything was very slow. Waiter and server did all they could to cover the cooking mistakes. Manager was indecisive and clueless. For an expensive r restaurant of this quality I expected much more.
Portals can't seem to get it right.,, which is sad for such a great resort.
Go during daylight!
There are not a lot of dine out choices at Suncadia so you will likely end up here at some point if you stay for any length of time. Try to go during the day so you can take in the great view and it will help make up for the above average prices.
I planned a date night with my wife with no kids to be by ourselves. We had a great table next to the fire place that had breathtaking views of the mountains. The beverage list had a nice selection of regional wines and beers. We started off the night with foraged mushroom cobbler and cider steamed clams and mussels, what a great start. For our entrees we had the duck breast and scallop dishes. The duck was tender and cooked perfectly. The scallops were sweet and succulent. We ended our meals with warm cinnamon donuts and crème brulee. The service staff was attentive and very nice. We will be back again in the near future.
I really wanted to love this place
I want to say up front that I consider the failings of the staff to be those of the management. The young people who work there were doing their best , without being adequately trained. Hence my review as fair service. The food- Mushroom soup that was mostly cream and balsamic vinegar. Had a slightly sour taste. Not very enjoyable. My entree was scallops, and for $35 I received four 1x1 inch scallops on top of a bed of greens and apple, drizzled with a very small amount of some kind of reduction. Warm quinoa salad? Cider cream? None of that was on my plate. Just bitter greens. I suggest they update the menu to be more accurate, not to mention adjust their pricing. I asked for my scallops medium well . They sliced them to do so. I cook fish all the time, and you really never have to do that if you allow it to cook for the proper amount of time. I could have prepared this for about $7. Vegetables or a starch, it would have been $10-15 more. That is obscene. My companion ordered the sirloin steak well done and it was delivered as so. Potatoes were on the plate, and the steak was plopped right on top of them, so those of you who like stew would be pleased. Meager, overpriced serving. A few zucchini on the side. On the plus side, the wine list was good, and reasonably priced. An odd strategy for a restaurant- overpriced food, reasonable wine. Service, well it was adequate. SLOW. The staff is mostly very young and not well trained. The nice young man who was doing the best he could without any direction, was too fast with the food, didn't understand we wanted a bottle of wine and not a glass, and brought us mineral water to drink straight out of the bottle. I believe he could be a good waiter with the proper training, so I do not fault him at all. He clearly did not know and was open to redirection. So, this mess, with a $45 bottle of wine, ended up costing well over $200. There would have to be a major shakeup to make me go again.
Great dining experience
Wonderful ambiance, terrific wait staff, excellent food and breathtaking view. Couldn't ask for more. My guests had never been there and were very impressed, we all will be back. My gluten-free sandwich bread request was granted. Thank you.
Incredible Food, View and Ambiance
Dinner here is an incredible experience. Food is fresh, innovative and satisfying. The only drawback is that service can be a hit or miss. Our last time, service was perfect.
anniversary Stay at the Lodge
The only thing I can say was the menu was limited. I was looking for local lamb and they did not have it available. We were there a little off season but there was still enough people staying at the facility that a short menu was not needed. Thanks to the whole staff at the restaurant for a nice meal.
The place had issues
Very slow service, Unable to give us the dessert we wanted instead gave us options of what we could have if we didn't want to wait due to they were serving a party larger than they were accustomed to in the other room. Short ribs were overcooked and smothered with Kale over the grits that accompanied the short ribs. Even ordering an appetizer of just fries the next day took us going to ask where they were. Eat somewhere else, anywhere else even if you have to go to Cle Elum or Roslyn to do it.
Well Worth the Commute from Seattle for Lunch
I made a reservation for lunch with my former boss... an hour commute from our homes in Issaquah. I requested a table in a QUIET area, next to the window if possible. We arrived on time and were seated next to the back wall in a noisy area right next to a table of 8 very loud women. Next, it seemed to take more time than usual for them to decide who would be our servers... after one took our orders another arrived to take our orders...this continued several times including when we requested coffee at the end of the meal and it did not arrive for fifteen minutes or more. I have no idea what was going on that day (Friday 2 September). Portals was nowhere near capacity. Perhaps it was just an "off" day... certainly the only one I have experienced in the dozen plus times I have dined there. They just did not seem to have it all together from the hostess to the servers. The food was delicious, however. I will return...
Food and Service
We ordered our appetizer and it took a long time (only a couple of tables used). We were not even finished and our main meal arrived (very poor). My veal was tough and tasted lousy; the mashed potatoes were runny. A very poor meal! It was my partner's birthday and her food was very marginal. We weren't finished and a guy (not the waitress) started picking up dishes off our table without asking. We told him to put the dishes down and leave. The waitress came by and we told her what had happened. Then two minutes later, another waitress came by and started asking us how our meal was (not good, since we had never met her); another minute came by and a manager came by and asked us a bunch of questions; we couldn't even understand what he was saying (heavy asian accent). All we wanted was some private time, but the staff was poorly trained. We were done eating for a long time and the waitress never came back. She finally came and we ordered desert. I went to the back and told her it was her birthday. It took over 30 minutes to come out. It took another 30 minutes (after eating desert) and she never returned with the check. All in all, I wouldn't eat here at Portals again. I've eaten much better food in Army Mess Halls. It's definitely not worth the money! It was the worst meal we have ever eaten and my partner is a chef, so I know from where I speak. Did I mention the service? I still tipped 20 bucks, but it was unearned. The meal was $100.00 for two people. Beautiful place, but a better meal could have been had anywhere else. We live on Whidbey Island. Gordon's is 1,000% better and only a short drive away in Freeland. Frazier's is another great restaurant on Whidbey (Oak Harbor); both are top-notch places, that cost way less for example.
Great variety and quality of food
Selection on menu was great! Wide variety and seasonal options as well as local food and wine selection. Service a little clunky but very polite.
Good dining option for the local area
Stayed at Suncadia with my family & wanted to take my Mother out to a nice "formal" dinner. Cle Elum/Roslyn have very limited nice dining options with kid friendly meals & Portals fit the bill. We arrived right at 6pm to find our table ready with a spectacular view of the valley but we were right at the window & under the air conditioning vent so it blew freezing cold air on us all night. I made my kids wear casual but formal attire since it stated fine dining only to be seated near a family with shorts, t-shirts & flip flops. Our waiter was polite and friendly but I really wish he had been more honest about what was going on with our dinner. Our reservations were at 6pm he didn't take our order until 6:45pm. Only 2 out of the 6 of us ordered starters & they came out along with our kids' meals right at 7:00pm. The kids woofed down their food fast & played on their electronic devices will we waited to get our food. And we waited & waited & waited. Our server never came back to tell us what was going on. When he finally did come by at 7:25pm, he said our order shouldn't take too much longer. Then 5 minutes later, we saw him serving a bunch of dishes to the back room where there was a party of 16. It MIGHT have been nice if he told us ahead of time there was a huge party & he would slip our order in ahead of theirs instead of waiting. So after 60 minutes after we initially ordered our main meals, our food arrived WITHOUT any apology from our server at 7:45pm. My sister was so hungry, she literally wolfed down her food in 10 minutes. I didn't say anything because I didn't want to ruin it for my mother but in hindsight, should have. The food overall was okay (porkchop-okay, bison burger-yum, salmon-okay) after all that & like other reviews, very EXPENSIVE. It was so late, we skipped dessert. If it weren't for the slow service, I think I would have been pleased overall but the lack of consideration ruined it for me. Still, it's not a bad place to eat in that area.
I booked our reservations online and got ...
I booked our reservations online and got a window seat like I requested which was great. We were celebrating out 24th Anniversary and Ashley was out waitress she was great brought us Champagne and dessert on the house . The food was amazing and the great service thanks for making our night so special!!!! We will be back. Bob & Kristin Fuda
The wait time for arrival of the meal wa ...
The wait time for arrival of the meal was terrible. 45 minutes for appetizers in the bar, 45 minutes for dinner and 35 minutes for a simple breakfast. will never eat there again.
Late dinner for birthday celebration
Our reservation was for 8 pm, and they made us wait at least 20 min. The person at door was also serving drinks or food around. The clams/mussels had sand in them, my lobster mac & cheese were really salty, and they did not have donuts, but they gave us a different dessert for free (which was nice). The wait to be seated and to get the food, and the poor taste of some of the food ruined our overall experience.
Lovely resort and ambience all around was lovely.
We enjoyed our first visit to this part of Washington state. The resort is very lovely, with great views, golf course, spa etc. The restaurant had a nice menu and our waiter was most accommodating .
Pleasant Dining Experience
Good food, great location for a special occasion. The Ahi tuna special was great.
The views are magnificent
Food was good but a bit overpriced. This was offset by the convenience of being onsite, great service and the marvelous views.
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