About Portals Restaurant at Suncadia Resort
Cle Elum, WA 98922
At The Lodge at Suncadia, Portals offers breakfast, lunch and dinner, and features an ever changing menu of sophisticated, home style cuisine with fresh, local, and organically grown ingredients, made even more enjoyable by the incredible, panoramic views of the Cle Elum River and Cascade Mountains.
Fifty-6 Degrees Lounge at The Lodge is your friendly connection spot, serving tasting plates and a diverse selection of local, handcrafted wines and microbrews. Mingle, unwind, and share the best of Northwest inspired pleasures for the palate.
Northwest, American, Contemporary American
Hours of Operation:
Breakfast: 6:30am - 11:00am Daily
Lunch: 11:00am - 3:00pm Daily
Dinner: 5:00pm - 10:00pm Daily
$31 to $50
AMEX, Diners Club, Discover, MasterCard, Visa
Please call for details.
Both self and valet parking are offered.
Executive Chef Rick Shell
Private Party Facilities:
We have banquet/private party facilities to accommodate anywhere from 6 to 500 guests.
Private Party Contact:
Debbie Losse: (509) 649-6432
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking, Outdoor dining, Private Room, Takeout, View, Wheelchair Access, Wine
Portals Restaurant at Suncadia Resort Ratings and Reviews
As Tumble Creek members, we've been here many times but our last dining experience was less than expected. First, since they removed the carpet from the dining room the noise level is much louder ... feels much more like Swiftwater. It was always nice to have Portals as a quieter alternative. Second, our waitress seemed overworked and not very interested in having us there. Our food obviously came a long time after tables that were seated later than we were. No apologies for the lengthy wait. Third, the menu is an odd assortment of foods and price levels. We much prefer the old Portals.
I'm not sure what happened to the food but the days of the best lunch around are gone. Sandwich bread burned for two of us, Truffle Fries mushy and not fully cooked, Trout was dry and seemed old with wilted veggies. Menu options are at a minimal and all of our favorite items are gone. Service was great and the view you can not beat. I will say on a positive they finally have kiddo options and made sure the Kiddo was taken care of big thumbs up on that. I would suggest a new chef and or really look at whats happening in the kitchen with quality of food coming out.
I want to like this place, I really do, but due to their horribly overpriced and mediocre food, I can't. I live in the area and have eaten here several times because clients and out-of-town friends and family always want to try it. Last night was the worst so far. Two people at the table had the crab mac and cheese and it looked more like soup. Two people had the salmon and said it was just ok. I had the pork chop which was also just ok. Why did the server bother asking me how I wanted it cooked if they were just going to cook it well-done? I didn't send it back because we'd already been there for an hour and who knows how much longer that would've been?? We paid $250 for 5 entrees (no apps, no sides) and 2 beers a piece which I wouldn't have minded if the food was good.
This place has been sub-par since the day it opened. The only thing it has going for it is location, it is the only restaurant in the lodge. It's so unfortunate because the restaurant is beautiful and the setting is gorgeous. Save your money and drive into Roslyn.
According to the hostess the online menu was really really out of date. The menu was ok, but not great. Don't say dungeness with shells and cheese, it sounds you like added crab to the kids menu. And for the record it wasn't shells, it was cavatappi and it wasn't cheesy. It was actually pretty flavorless. I got the steak and truffle fries. Steak over cooked, burnt on the edges, and all of about 3 oz of steak. Of course you wouldn't know that immediately with the large piles of slimy looking onions dropped on top of it. The fries were not truffle, but under cooked and cold. Truly a terrible (overpriced) meal. It didn't even look appetizing. The ramekin of ketchup was dirty and sloppy looking too. The iced tea was terrible. I would not spend the money to eat here again.
The one good thing, the wait staff was friendly.
We have been coming to Suncadia for several years and due to the lack of options, eat at Portals at least twice a trip. Service is terrible. It has always been terrible. They always take too long. It's tough to get a water, iced tea or soda refill. They are slow to bus your plates. And for a resort that caters to kids, the restraurant does nothing to cater to kids. They don't bring out any type of food for the kids early. The staff doesn't ask to bring out kids orders first. There are no kid desserts. And the long wait wreaks havoc on your sanity. You have few options but if you have kids and are going to Portals, bring a snack for them.
We spent the weekend at Suncadia and celebrated a friends' birthday at Portals. The service excelled at the restaurant and throughout the resort. We felt very well taken care of. The food was good but not exceptional. One friend had the short ribs which she said were disappointingly not tender and lacked depth of flavor. Several of us at the New York steaks......they were good and the side dishes delicious. The steaks were a very generous portion and while the sides were on the small side; it worked well because of the size of the steaks. We had an assortment of desserts and they were all good. Our server was friendly, attentive and paid attention to the details.
I ordered the pork chop. No mention was made on the menu that there would be ANY jalapeno My wife and I had dinner at Portals SAT night, October 1. I ordered the pork chop. NOWHERE written on the menu was I told it would come with a quantity of jalapenos that would stop an army. In fact, no mention of jalapenos! Additionally, the pork chop had a consistency of shoe leather. Fool that I am, I suffered through it and chose not to complain. I won't be making that mistake again. By all accounts, a horrible dining experience. Greatly disappointed. Mixed emotions about wanting to dine again at Portals. (We have previously dined at Portals and very much enjoyed the experience!)
Very disappointed with the food considering the price you pay. We ordered 6 different plates of food including dessert and I can not say that any of them were enjoyable. In fact, all were either lacking flavor or dried out. Overall the resort is beautiful but the food is less than to be desired.
My medium rare filet was still cold in the middle. Not acceptable. Our server offered to throw it back on but that simple does not work when you're paying $50 for a steak it needs to be done right the first time. I was not about to wait another 20+ minutes for another steak. No manager came by to apologize or offer any kind of reimbursement. The rest of the meal was lacking any real flavor that I'd want to try again. We celebrated our 10 year anniversary and dressed for the occasion. They sat us netween a party of 16 people and another table with two yelling kids. We asked to move and just never felt pampered as you should at a place like this
Restaurant was good, but, the staff was a bit green. Checked in with hostess while seated in bar, and she forgot about us. Had to come to host stand 5 minutes after reservation. Service staff also new and not too knowledgeable about menu and wine selections. Did not affect experience, but, some more training would help.
Lovely date night with a view. Delicious drinks, perfectly cooked steak. A loud party of women seated next to us could have been annoying - they didn't really bother us, but the house comped our wine to apologize. Only added to our high opinion of the service.
We went for an intimate dinner, just the two of us. The room is pleasant, with a beautiful gas fire. Large windows on two sides open to an endless vista of mountains and sky. Service was very pleasant. The menu was somewhat limited, with not a lot of selection. I started with a truffled mushroom dish that was excellent. We shared a steak/crab leg surf and turf. the steak was very good, crab legs generous size. the wine list was quite abbreviated, with very few bottles less than $100. There was exactly one zinfandel. Markup on that bottle was roughly 3x. My wife wanted an espresso and the server volunteered to run to the coffee shop, open it up, since it had closed by that point, and prepare her an espresso, which was well above and beyond the call of duty. Overall a very pleasant dining experience, but not outstanding.
We have eaten at Portals many times for breakfast, lunch and dinner in the past. This weekend, we had breakfast and dinner. Neither meal was as good as past experiences.
The service was good. One person in our group is suffering from food allergies and our waitress worked with the kitchen to accommodate as much as possible. We ordered steaks and one of the sides was the truffle fries. When the fries were brought out, she noticed the portion was unusually small and without being asked, she brought another order. The steaks, New Yorks and a Filet, were good but not great. They were around $50 each, so pricing comparable to a good steakhouse, but not close to the quality you would expect for the price. The setting is nice and the view is beautiful. Staying at the resort, there are limited options, and the pricing (high) and quality (fair) are consistent with the fact that you are a captive audience.
In the past breakfast was a good experience - still expensive, but friendly service and good food. This trip breakfast was a disappointment. We ordered omelets, but they were overcooked. I would say that either the kitchen or the waitress, or both, should have recognized how overcooked they were and not served them. To be fair, we did not send them back, so maybe they would have taken care of it, but the waitress also never came back and asked how they were. In the past, we had ordered the buffet which had been really good. This time, we walked through it before ordering and were disappointed to see limited choices and food that had been sitting for some time. When picking up the lids off the food containers, a large amount of water ran off the lid and into the food so most of it looked soggy and unappetizing.
Dinner was expensive, but the food was good. Unfortunately, breakfast was expensive and the food was not good. Hopefully, they will find there way back to the selection and quality they've offered in the past.
First off, the Suncadia resort was great, we really enjoyed it. We'd read that the Portals restaurant had a new chef, and was receiving favorable reviews. But we tried it 3 times during our 4 day stay, twice for dinner and once for breakfast, and it was really pretty bad. For breakfast I'd ordered the eggs benedict, and it came out with the eggs completely hard boiled. Never had that happen anywhere before. I sent it back, and the next version had eggs that were barely cooked. Hardly even warm. They still didn't take it off the bill though.
First night for dinner, the brussels sprouts as an appetizer were good, but everything else was just horrible. The Halibut ($37) plate was the worst cooked, most flavorless fish dish I think I've ever had. Just no flavor to anything on the plate. My wife's chicken was similarly flavorless. The chocolate cake dessert was bad as well, with a really strange flavor.
We were going to try somewhere in the nearby town for our last night's dinner, but it was memorial day weekend and everything was booked. So we thought maybe we'd be safe with burgers at Portals. But the server told us that they had been out of the elk/wagyu meat for the burgers for days (did they not prep for a holiday weekend when the resort was packed??), and all they had was bison burgers. We ordered these, and once again, they were completely flavorless.
Avoid Portals until they get their act together.
Service was pleasant. I had duck that was overcooked. Childrens food looked good and they enjoyed it. My wife had a beef dish that was over cooked. Wine list if expensive for what it is. For the price it did nt meet the mark. The views are stunning and the room is relatively quiet for a family restaurant.
We spent a few days up at Suncadia and ate most of our meals at PORTALS restaurant.
The food was exceptional and beyond our expectations. Staff was prompt, courteous and extremely knowledgeable about the menu, wine and drink list. Can't wait to plan a future trip to Suncadia and Portals again.
My husband and I have gone in the past several times to portal restaurant. I remember the food and service was great. Sadly this time I wasnt too happy with food or service. The quality has gone down. Meat was over cooked, the mushroom soup was too salty. The server forgot to place my husbands entree order. mean while I had to share my meal with him until his order came in. The only good thing there is the ambience and their fresh doughnuts.
We dined at Portals for my friends birthday lunch before our Glade Springs spa appointments. Our server, Amy, was delightful. We enjoyed the fish tacos and the chopped salad with grilled prawns, and of course a couple Mimosas! The view is spectacular, the restaurant is quiet, we had the perfect meal! Thank you Portals for helping us celebrate Cathy's birthday!
When I ordered food from our room, it wasn't specified that it will not be delivered. We were asked to wait for 30 minutes to get it ready, we waited for an hour so I decided to call them and ask. The food was prepared for almost an hour already and cold. They even charged us for food we didn't order (ordered a kid meal and gave us a full 30 dollar plus entree instead). Overall it was a horrible experience, not to mention the overpriced meals. I wouldn't recommend this restaurant at all.
Visited on a busy night with my wife and two small kids. Nice setting and friendly staff. Paid $160 for food that arrived warm after an hour twenty minute wait. The meals probably would have been much better hot and then the price reasonable for a destination dining option. As it was, disappointing on both fronts.
We arrived at our appointed time, with our wives who were both Birthdays. Told the restaurant in advance. Wine was fantastic, service was OK, but no acknowledgement of the birthday girls! The words were "you have two free desserts coming". We could have gotten those at Dairy Queen. The food was less then worth the 1.5 hours to get there. Bread was brittle and broken on the sandwiches, lettuce was wilted. Closest we get next time is Swiftwater Winery.
We decided to get away for a date night and thought it would be great to eat with in Suncadia Resort as that is where we were staying. The server was wonderful and super sweet. The Manager on the other hand was very hovering in a very awkward way. He made me feel I couldn't be honest with how the food was. It was weird the pressure he gave off.. We ordered our food (which was very expensive) And that is fine if what is delivered was fabulous but they just hit the mark. My ravioli was very chewy and my husbands steak really just lacked flavor.. I f we decide to go back we would just order from the lounge and not go for the 120 bill for food we didn't enjoy.
My two friends & I have shared our birthdays in February for many years with an annual breakfast. This year we decided on Portals. When I made the reservation, I requested a view table, which we got...beautiful! Our two servers were very attentive & friendly. The food & coffee were excellent. When they found out it was our birthdays, they surprised us with a banana split on the house...very sweet! We will definitely be back.
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