About Portals Restaurant at Suncadia Resort
At The Lodge at Suncadia, Portals offers breakfast, lunch and dinner, and features an ever changing menu of sophisticated, home style cuisine with fresh, local, and organically grown ingredients, made even more enjoyable by the incredible, panoramic views of the Cle Elum River and Cascade Mountains.
Fifty-6 Degrees Lounge at The Lodge is your friendly connection spot, serving tasting plates and a diverse selection of local, handcrafted wines and microbrews. Mingle, unwind, and share the best of Northwest inspired pleasures for the palate.
Northwest, American, Contemporary American
Hours of Operation:
Breakfast: 6:30am - 11:00am Daily
Lunch: 11:00am - 3:00pm Daily
Dinner: 5:00pm - 10:00pm Daily
$31 to $50
AMEX, Diners Club, Discover, MasterCard, Visa
Please call for details.
Both self and valet parking are offered.
Executive Chef Rick Shell
Private Party Facilities:
We have banquet/private party facilities to accommodate anywhere from 6 to 500 guests.
Private Party Contact:
Debbie Losse: 5096496432x
Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking Restaurant, Patio/Outdoor Dining, Personal wines welcome, Personal wines welcome (corkage fee applies), Private Room, Takeout, View, Wheelchair Access, Wine
Portals Restaurant at Suncadia Resort Ratings and Reviews
Restaurant was good, but, the staff was ...
Restaurant was good, but, the staff was a bit green. Checked in with hostess while seated in bar, and she forgot about us. Had to come to host stand 5 minutes after reservation. Service staff also new and not too knowledgeable about menu and wine selections. Did not affect experience, but, some more training would help.
Lovely date night with a view. Delicious ...
Lovely date night with a view. Delicious drinks, perfectly cooked steak. A loud party of women seated next to us could have been annoying - they didn't really bother us, but the house comped our wine to apologize. Only added to our high opinion of the service.
Fantastic view, pretty good, but limited
We went for an intimate dinner, just the two of us. The room is pleasant, with a beautiful gas fire. Large windows on two sides open to an endless vista of mountains and sky. Service was very pleasant. The menu was somewhat limited, with not a lot of selection. I started with a truffled mushroom dish that was excellent. We shared a steak/crab leg surf and turf. the steak was very good, crab legs generous size. the wine list was quite abbreviated, with very few bottles less than $100. There was exactly one zinfandel. Markup on that bottle was roughly 3x. My wife wanted an espresso and the server volunteered to run to the coffee shop, open it up, since it had closed by that point, and prepare her an espresso, which was well above and beyond the call of duty. Overall a very pleasant dining experience, but not outstanding.
We have eaten at Portals many times for breakfast, lunch and dinner in the past. This weekend, we had breakfast and dinner. Neither meal was as good as past experiences.
The service was good. One person in our group is suffering from food allergies and our waitress worked with the kitchen to accommodate as much as possible. We ordered steaks and one of the sides was the truffle fries. When the fries were brought out, she noticed the portion was unusually small and without being asked, she brought another order. The steaks, New Yorks and a Filet, were good but not great. They were around $50 each, so pricing comparable to a good steakhouse, but not close to the quality you would expect for the price. The setting is nice and the view is beautiful. Staying at the resort, there are limited options, and the pricing (high) and quality (fair) are consistent with the fact that you are a captive audience.
In the past breakfast was a good experience - still expensive, but friendly service and good food. This trip breakfast was a disappointment. We ordered omelets, but they were overcooked. I would say that either the kitchen or the waitress, or both, should have recognized how overcooked they were and not served them. To be fair, we did not send them back, so maybe they would have taken care of it, but the waitress also never came back and asked how they were. In the past, we had ordered the buffet which had been really good. This time, we walked through it before ordering and were disappointed to see limited choices and food that had been sitting for some time. When picking up the lids off the food containers, a large amount of water ran off the lid and into the food so most of it looked soggy and unappetizing.
Dinner was expensive, but the food was good. Unfortunately, breakfast was expensive and the food was not good. Hopefully, they will find there way back to the selection and quality they've offered in the past.
First off, the Suncadia resort was great, we really enjoyed it. We'd read that the Portals restaurant had a new chef, and was receiving favorable reviews. But we tried it 3 times during our 4 day stay, twice for dinner and once for breakfast, and it was really pretty bad. For breakfast I'd ordered the eggs benedict, and it came out with the eggs completely hard boiled. Never had that happen anywhere before. I sent it back, and the next version had eggs that were barely cooked. Hardly even warm. They still didn't take it off the bill though.
First night for dinner, the brussels sprouts as an appetizer were good, but everything else was just horrible. The Halibut ($37) plate was the worst cooked, most flavorless fish dish I think I've ever had. Just no flavor to anything on the plate. My wife's chicken was similarly flavorless. The chocolate cake dessert was bad as well, with a really strange flavor.
We were going to try somewhere in the nearby town for our last night's dinner, but it was memorial day weekend and everything was booked. So we thought maybe we'd be safe with burgers at Portals. But the server told us that they had been out of the elk/wagyu meat for the burgers for days (did they not prep for a holiday weekend when the resort was packed??), and all they had was bison burgers. We ordered these, and once again, they were completely flavorless.
Avoid Portals until they get their act together.
Service was pleasant. I had duck that was overcooked. Childrens food looked good and they enjoyed it. My wife had a beef dish that was over cooked. Wine list if expensive for what it is. For the price it did nt meet the mark. The views are stunning and the room is relatively quiet for a family restaurant.
Very expensive. Not a good meals.
We waited more then one and a half hour after we ordered the meals.The tenderloin steak was burned on top and cover with sauce and cold and uncooked on the center. The creme brûlée was warm and very soft. We had a very bad experience!!
Beyond our Expectations
We spent a few days up at Suncadia and ate most of our meals at PORTALS restaurant.
The food was exceptional and beyond our expectations. Staff was prompt, courteous and extremely knowledgeable about the menu, wine and drink list. Can't wait to plan a future trip to Suncadia and Portals again.
So sad it isnt like it use to be.
My husband and I have gone in the past several times to portal restaurant. I remember the food and service was great. Sadly this time I wasnt too happy with food or service. The quality has gone down. Meat was over cooked, the mushroom soup was too salty. The server forgot to place my husbands entree order. mean while I had to share my meal with him until his order came in. The only good thing there is the ambience and their fresh doughnuts.
We dined at Portals for my friends birth ...
We dined at Portals for my friends birthday lunch before our Glade Springs spa appointments. Our server, Amy, was delightful. We enjoyed the fish tacos and the chopped salad with grilled prawns, and of course a couple Mimosas! The view is spectacular, the restaurant is quiet, we had the perfect meal! Thank you Portals for helping us celebrate Cathy's birthday!
When I ordered food from our room, it wasn't specified that it will not be delivered. We were asked to wait for 30 minutes to get it ready, we waited for an hour so I decided to call them and ask. The food was prepared for almost an hour already and cold. They even charged us for food we didn't order (ordered a kid meal and gave us a full 30 dollar plus entree instead). Overall it was a horrible experience, not to mention the overpriced meals. I wouldn't recommend this restaurant at all.
Visited on a busy night with my wife and two small kids. Nice setting and friendly staff. Paid $160 for food that arrived warm after an hour twenty minute wait. The meals probably would have been much better hot and then the price reasonable for a destination dining option. As it was, disappointing on both fronts.
Don't be dissappointed, go elsewhere
We arrived at our appointed time, with our wives who were both Birthdays. Told the restaurant in advance. Wine was fantastic, service was OK, but no acknowledgement of the birthday girls! The words were "you have two free desserts coming". We could have gotten those at Dairy Queen. The food was less then worth the 1.5 hours to get there. Bread was brittle and broken on the sandwiches, lettuce was wilted. Closest we get next time is Swiftwater Winery.
We decided to get away for a date night and thought it would be great to eat with in Suncadia Resort as that is where we were staying. The server was wonderful and super sweet. The Manager on the other hand was very hovering in a very awkward way. He made me feel I couldn't be honest with how the food was. It was weird the pressure he gave off.. We ordered our food (which was very expensive) And that is fine if what is delivered was fabulous but they just hit the mark. My ravioli was very chewy and my husbands steak really just lacked flavor.. I f we decide to go back we would just order from the lounge and not go for the 120 bill for food we didn't enjoy.
Portals made our special occaision extra special!!
My two friends & I have shared our birthdays in February for many years with an annual breakfast. This year we decided on Portals. When I made the reservation, I requested a view table, which we got...beautiful! Our two servers were very attentive & friendly. The food & coffee were excellent. When they found out it was our birthdays, they surprised us with a banana split on the house...very sweet! We will definitely be back.
Lunch, Yes! Dinner, Okay.
Dinner at Portals on a weeknight was a bit disappointing for the price -- especially when compared with Hoist @ Swiftwater. The salads and entrees were fine but dessert was mediocre and service was just "okay." It was not a bad experience by any means, but not the remarkable. That said, we had lunch earlier on the same day and it was pleasant enough. I might try dinner at Portals again but would recommend Hoist first.
Food was mediocre at best, had mushroom soup that came out just above Luke warm, appetizer Brussels sprouts were great but Gorgonzola ravioli wasn't good at all, super dry and raviolis were so al dente they were practically crunchy. Husband got steak and that was ok, but the cowboy steak was the best (another person in our group had that). Service was good and drinks were good, food just didn't live up to the expectation. Bill was $260 out the door...so much money for meh food.
Everything we ordered was delicious and plentiful.
I had the Cedar plank salmon with the huckleberry sauce...it was phenomenal!! My husband had the Saturday night special 12 ounce sirloin, that he cut with a butter knife... it melted in his mouth! I ended with a salted caramel martini...need I say more! We will be returning!
Family has been coming to Portals for several years (34x +) and generally have a great experience. Last evening, did not live up to Suncadia expectations. I ordered the Filet Mignon and after some time it arrived overcooked (past well)....after cutting into it they agreed to re-make. While my family essentially finished their dinners, my replacement steak arrived...however it was an awful cut of meat with large ribbons of fat in 3+ places...again, not eatable. So...I had only my soup for dinner! The manager made his way over to our table and I was expecting him to apologize and remove this entree from our bill....NOPE..."we will get better" was the response and offered to pay for children small donuts for dessert. Not sure what the manager was thinking but not a great way to ensure a good outcome for repeat customer. Will have to reserve steak dinners for Hoist House (which is excellent by the way). Too bad....
OK place to eat in a pretty, convenient spot.
Classic resort restaurant. The ambience was lovely, the staff accommodated our kid, and the food was expensive but simply OK. The one exception was the homemade donuts, which were amazing. Next time I'll probably drive to Roslyn for dinner.
Go during daylight!
There are not a lot of dine out choices at Suncadia so you will likely end up here at some point if you stay for any length of time. Try to go during the day so you can take in the great view and it will help make up for the above average prices.
I planned a date night with my wife with no kids to be by ourselves. We had a great table next to the fire place that had breathtaking views of the mountains. The beverage list had a nice selection of regional wines and beers. We started off the night with foraged mushroom cobbler and cider steamed clams and mussels, what a great start. For our entrees we had the duck breast and scallop dishes. The duck was tender and cooked perfectly. The scallops were sweet and succulent. We ended our meals with warm cinnamon donuts and crème brulee. The service staff was attentive and very nice. We will be back again in the near future.
I really wanted to love this place
I want to say up front that I consider the failings of the staff to be those of the management. The young people who work there were doing their best , without being adequately trained. Hence my review as fair service.
The food- Mushroom soup that was mostly cream and balsamic vinegar. Had a slightly sour taste. Not very enjoyable. My entree was scallops, and for $35 I received four 1x1 inch scallops on top of a bed of greens and apple, drizzled with a very small amount of some kind of reduction. Warm quinoa salad? Cider cream? None of that was on my plate. Just bitter greens. I suggest they update the menu to be more accurate, not to mention adjust their pricing.
I asked for my scallops medium well . They sliced them to do so. I cook fish all the time, and you really never have to do that if you allow it to cook for the proper amount of time. I could have prepared this for about $7. Vegetables or a starch, it would have been $10-15 more. That is obscene.
My companion ordered the sirloin steak well done and it was delivered as so. Potatoes were on the plate, and the steak was plopped right on top of them, so those of you who like stew would be pleased. Meager, overpriced serving. A few zucchini on the side.
On the plus side, the wine list was good, and reasonably priced. An odd strategy for a restaurant- overpriced food, reasonable wine.
Service, well it was adequate. SLOW. The staff is mostly very young and not well trained. The nice young man who was doing the best he could without any direction, was too fast with the food, didn't understand we wanted a bottle of wine and not a glass, and brought us mineral water to drink straight out of the bottle. I believe he could be a good waiter with the proper training, so I do not fault him at all. He clearly did not know and was open to redirection.
So, this mess, with a $45 bottle of wine, ended up costing well over $200. There would have to be a major shakeup to make me go again.
Great dining experience
Wonderful ambiance, terrific wait staff, excellent food and breathtaking view. Couldn't ask for more. My guests had never been there and were very impressed, we all will be back. My gluten-free sandwich bread request was granted. Thank you.
anniversary Stay at the Lodge
The only thing I can say was the menu was limited. I was looking for local lamb and they did not have it available. We were there a little off season but there was still enough people staying at the facility that a short menu was not needed. Thanks to the whole staff at the restaurant for a nice meal.
The place had issues
Very slow service, Unable to give us the dessert we wanted instead gave us options of what we could have if we didn't want to wait due to they were serving a party larger than they were accustomed to in the other room. Short ribs were overcooked and smothered with Kale over the grits that accompanied the short ribs. Even ordering an appetizer of just fries the next day took us going to ask where they were. Eat somewhere else, anywhere else even if you have to go to Cle Elum or Roslyn to do it.
Well Worth the Commute from Seattle for Lunch
I made a reservation for lunch with my former boss... an hour commute from our homes in Issaquah. I requested a table in a QUIET area, next to the window if possible. We arrived on time and were seated next to the back wall in a noisy area right next to a table of 8 very loud women. Next, it seemed to take more time than usual for them to decide who would be our servers... after one took our orders another arrived to take our orders...this continued several times including when we requested coffee at the end of the meal and it did not arrive for fifteen minutes or more. I have no idea what was going on that day (Friday 2 September). Portals was nowhere near capacity. Perhaps it was just an "off" day... certainly the only one I have experienced in the dozen plus times I have dined there. They just did not seem to have it all together from the hostess to the servers. The food was delicious, however. I will return...
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