About Palm Restaurant - Charlotte
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in Charlotte's SouthPark neighborhood, Palm Restaurant is a destination along the brick walkways of the upscale Phillips Place shopping center, and lies minutes away from SouthPark mall, another premier retail attraction. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
Steak, Seafood, Italian
Hours of Operation:
Lunch: Monday - Friday: 11:30am - 3:00pm; Dinner: Monday - Thursday: 3:00pm - 10:00pm, Friday: 3:00pm - 11:00pm, Saturday: 5:00pm - 11:00pm, Sunday: 5:00pm - 9:00pm
$50 and over
AMEX, Diners Club, Discover, MasterCard, Visa
You provide the occasion; we’ll set the scene. Whether you’re organizing a rehearsal dinner or a business lunch presentation, we’ll work with you to create a personalized, enjoyable, and memorable event. Our team of expert staff will do everything required to create a positive experience for your valued guests – from the warm greeting they receive on arrival to their last bite of dessert. Visit http://www.thepalm.com/privatedining to start planning your event.
Complimentary Valet & Self-parking are both available.
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Full Bar, Late Night, Private Room, Takeout, Wheelchair Access, Wine
Special Events & Promotions:
There’s always something happening at the Palm! To learn more about our latest specials and events visit http://www.thepalm.com/Specials
Our elegant private dining rooms are perfect for every event! Whether it’s a business lunch for 10 or an extravagant dinner for 200, our expert sales manager will see to every detail, leaving you to take the bows. Ask about our Meeting Planner Rewards program.
Palm Restaurant - Charlotte Ratings and Reviews
We eat out at a lot of high end good res ...
We eat out at a lot of high end good restaurants. We were told this place was very good, and not that it wasn't, it just wasn't as good as say Del Friscos or Capital Grill in our opinion for the money you pay. The steaks were good, but bland. The service left a lot to be desired. We went very long stretches without the waiter checking on us, and even when we asked for something (like a fork so we could eating the food that was already set in front of us) it took almost 5 minutes for him to return with one. It was nice, but would have expected more for the money.
Our meal was very good, except for my ov ...
Our meal was very good, except for my over cooked steak. I had ordered medium rare , and it was closer to well. When I told our waiter, he sent the manager over.... But this took a while, so I began to eat the over cooked meat. When the manager did get to our table, he offered free dessert, but did not offer gratis for the steak. In my opinion, this did not speak well for The Palm. There are MANY good steak houses in Charlotte from which to choose....thus in the future I would probably NOT go back to The Palm.
The way a customer is treated for the restaurant's mistake says a LOT....
Two steaks ordered medium rare came out ...
Two steaks ordered medium rare came out cold and red in middle. The taste of the steak was not bad but not as good as in the past. The service was good but not great given the price . Have always had a great experience in past and not minded the cost but tonight was very disappointing :(
I love The Palm. However, this time it ...
I love The Palm. However, this time it felt very different. We had to wait at the Hostess Station for almost 15 minutes before being seated. Once seated, we had water within 5 minutes but it was a full 15 minutes before anyone came to get our drink order. The table we were seated at was small, and very close to the tables on either side of us. While the waiter was knowledgeable and attempted to be attentive, I just felt like maybe he had too many tables assigned to him to really do the job properly. The people dining around us were not dressed up at all , in fact one person was wearing cut off jean shorts, which made it feel not so special.
The problem is, I have always thought of The Palm as a very special "Special Occassion" restaurant. The bill for four of us was $550.00 - we do not go out and spend that kind of money on dinner very often. While the food was amazing, I came away feeling unimpressed and sad that what I once perceived as a place that delivered a very special level of service and classy clientele may be a thing of the past.
We drove from Columbia, SC to participat ...
We drove from Columbia, SC to participate in the $99 per couple lobster fest. Needless to say, it did not disappoint. We have dined at the Palm several other times and the service and food are consistently excellent.
We have eaten at The Palm Charlotte for ...
We have eaten at The Palm Charlotte for the last 4-5 years for a combination anniversary-birthday event/. The wait staff, meal, and atmosphere have been awesome and will continue to enjoy the Palm and future anniversaries, birthdays, and casual gatherings.
Below Average. Initially seated next to ...
Below Average. Initially seated next to register, that table clearly was used as a dumping ground while servers placed orders and checked patrons out. Our table had used bottles on it, we were still seated there. The greeter did not even noticed the table looked like it had been used. Notified check in, they moved us to another table. Were given water, server said he would be right back. 20 minutes later server came by to take drink order, another 15 the drinks arrived. Our order was taken at that point. While we waited, another couple was seated, served drinks, app and dinner, and were finished before our food arrived. Our food arrived after an hour, the filet were cold, it clearly sat for some time. The lobster mac was good and hot, the only thing hot that arrived. We notified waiter, they did comp us on our food and apologized. Typical understaffed feel.
Always a winner. I used to live in Char ...
Always a winner. I used to live in Charlotte, this was my favorite restaurant there and it's a treat to return when I can. I took a friend for a birthday lunch while in town and we shared the summer special, a 4 pound lobster with 2 apps and shared side. The lobster was beautifully cooked and de-shelled tableside. Just wish it had been hotter, but I'm a stickler for really hot food. Lobster bisque was good, same for the Caesar salad. We shared the roasted corn with baby onions and loved it! We each had a pomegranate martini, WOW good! Overall another great visit at The Palm. Pretty restaurant, just the right degree of attention without hovering and consistently above average food. Get the table in the window if you can.
We have gone to The Palm a few times for ...
We have gone to The Palm a few times for special occasions... as this was. This time we presented a $30 off 2-meals coupon to our waiter shortly after we were seated. When the coupon was presented, the waiter was visibly disappointed, as he must have thought his tip might be impacted by the discount. Maybe he was shorted before, but that doesn't mean his level of service should suffer. I usually leave extra when we save on a meal, but the service was less than stellar for a pricey high-end restaurant like The Palm, so I tipped just a little more than 15℅, which used to be standard. I did tip based on the amount the bill was prior to taking off the discount. If the waiter would have put more effort and personality into his job, I probably have left at least 25℅+. The meal was very good, and, as usual with The Palm, overpriced, but we'll likely be back.
The food was good but not outstanding; c ...
The food was good but not outstanding; considering the price it did not meet my expectations. I have no problem spending $270 ( including gratuity) for me and my wife but I expect better than the meal we got. We will not be back considering the selection in the area.
I made my reservations within 5 days of ...
I made my reservations within 5 days of our event, needed to change the number in our party. Upon arrival, we were greeted warmly; however, our table was not ready and others who arrived after us were seated before we were. I had to ask twice about our table readiness and while he response was cordial, we still had to wait. The Palm's wine and food selections are always top notch and I've usually had terrific service, this time was not in accordance to what I've come to expect. Our server was not especially friendly and bordered on abrupt. We ordered mushrooms, were given onions; we ordered green beans, which never came. Thank goodness we ordered other items which come family style and there was enough for everyone to share. I would go and recommend this location, and I wish I could remember our server's name, because I would ask not to have him as our server.
Horrible server! No cocktails offered un ...
Horrible server! No cocktails offered until we insisted. We were greated with our water request and then followed with specials of the night She then asked for our order. WAFFLE HOUSE? Lobster over cooked. My husband was told he could Pick at the rest of the shell, immediately after he was served. . Rushed us the entire meal.
Our order for an after diner drink of Grand manier was sold out. There were so many patrons unhappy when leaving, the Mrg was promising a free meal upon their return. One couple with us was a frequent local diner. NEVER AGAIN. Anywhere but here!!!
The food was fine not great for most in ...
The food was fine not great for most in our party. The scallops were very good.
However, my favorite drink the chocolate martini was terrible. It tasted and had the texture of chalk. Service was good. Won't be coming back with all the really good restaurants in the area.
The food and service was top notch. Or s ...
The food and service was top notch. Or server was Jason and he was very attractive to out needs and fast!! The only downside was the room we was in got really cold. But other than that, we will definitely go again
We were very excited to go to the Palm a ...
We were very excited to go to the Palm as we love a great steak. We arrived a few moments early for our 7pm reservation, and waited almost 25 minutes for our table. My wife and I ordered two martini's, dry, and the first time we got dirty martini's... the second time, it was anything but a dry martini, but we didn't have the patience to send it back again. It was also not very cold. The appetizers were unremarkable - it's been two weeks since we were at the restaurant, and i can't remember what i had.... The steaks were just okay - convinced their are many other better options in Charlotte, which is a shame because i have been to other Palm locations and the meals were much better. We won't go back any time soon....
We dine quite frequently at The Palm res ...
We dine quite frequently at The Palm restaurant in Charlotte and when we travel to various locations throughout the USA.
Our recent experience was sub par. The waitress who took care of us was professional and great. The issue we had was with the manager on this particular evening. We had guests from out of town, and we brought them to the Palm -Charlotte where we have found both the food and service to be consistently good.
The restaurant was busy, so our meals took a little time. Which didn't bother us. But, when one of our steaks arrived not as ordered, we kindly requested that our order be fulfilled.
It was impossible ; option was to bring a new piece of steak to be prepared and presented as described in the menu.
The manager didn't offer this and secondly even if he had , the wait time would have been too long considering we had young children with us. The manager offered no accommodations, and asked what do we suggest? I do not think it is the place of the diners to offer options. This experience has definitely left a stain on out Palm experiences , which up until this point had been stellar. We paid for something which was not honored as presented in the menu. The manager poorly handled the situation and his lack of professionalism has turned us off from returning.
My wife and I had the 5 1b. Lobster dinn ...
My wife and I had the 5 1b. Lobster dinner special and were pleasantly surprised by how tasty it was and the excellent service on all points we enjoyed. The Palm waiters are exceptional and very responsive in providing outstanding service. Everything about our meal was exceptional--ambiance, quality of the entire meal, waiter and beverage service, and timeliness of service. I highly recommend The Palm for a special night out for dinner.
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