I took my husband for his 31st Birthday it was my first time overall good experience, good food he enjoyed it
Good was amazing had great flavor. The yumyum sauce was some of the best I have ever had and the ginger sauce was amazing (never had anything like it). Only complaint is they tried to sit too many people at one table and really didn't leave room for your plate or drinks.
Food was DELICIOUS! But service was shockingly poor. In fairness, it was New Year's Eve. But the restaurant should have been better prepared with increased staff. We had a reservation for a party of 12 at 8:00pm. We were not seated until 8:45pm. And our chef did not appear until 9:30pm. Luckily our party was laid back... but we were hungry!! Perhaps that is why the food tasted so good. :-)
server was nice and polite. The grill master was very entertaining
We came to Otani last night with a group of friends to celebrate my birthday and we were all really looking forward to our dining experience. A couple of us had never been there before and have heard wonderful things!
When we walked in, the ambiance was very nice and the hostesses at the door were friendly and gracious. We had made our reservation through Open Table and had originally made the reservation for 2 people but had a change of plans and upped our reservation to 7 people without issue and had called to confirm it just to double check.
When we arrived, we were told to wait 10-15 minutes which everyone was more than okay doing. However, that 10-15 minute wait then turned into a 30-45 minute wait. Finally we were seated and after waiting for another 15 minutes, we were greeted by our server who was very sweet. She took our drink and food orders and then did not return for another 25 minutes with just our waters and teas. Our service got better as the night went on by our waitress, but when it came down to the time for us all to watch our entrees be cooked, our chef spent more time entertaining and being personable with the table next to us, than he did with our own table.
Overall, I would definitely return for how perfectly cooked our meal was but as far as entertainment and service went, I was very surprised that we did not have a great of a time as other customers in the restaurant were having. Hopefully our next visit will be much more entertaining and enjoyable.
We made a large party reservation for 10 for 7:00. The restaurant was incredibly understaffed. There was a line out the door. When we checked in for our reservation, the hostess stated that it would be about 10 minutes for our table to be ready. No problem. We waited in the bar area where service was basically nonexistent. After about 30 minutes, we inquired as to the status of our table and were again told 10 minutes. At 7:45, we discussed the reservation with a manager and were told we would have at least a 45 more minute wait for our table. We decided to leave and visit a different restaurant, which was unfortunate since hibachi was the request of our special guest.
A very good dining experience. A little noisy. Great chef and service.
In a joined group, there was no clear-cut of the extent of food a group has ordered versus the other group. The mixed/combined set-up & cooking of food is prone to distribution error by the chef. One group has to wonder wether or not it actually consumed its order or some of it were erroneously shared to the other group.
Enjoyed the food and entertainment, but was hot in the restaurant during dinner.
The service was super slow
Been several times always great food and great service.
Our chef was very entertaining and skilled. Service was and food excellent
First impression was awful. Young lady was rude - Management took over and was better; however when we checked out they made a mistake on our bill and instead of removing the charge itself; the double billed me.
When departing the restaurant for the evening; instead of the hostess recognizing us - they were sitting texting on their phones.
Will never recommend to a friend nor will I or my family ever return.
I was so disappointed with the appearance and lack of ambiance. There were fingerprints all over the front door and we came early into the evening. The dinner room was dark and appeared dingy and dirty. For some reason there was a tv in the dining room, totally out of place. Because there were no dividers in the main room where we were seated, it was very noisy. Each vacation we do a dinner out, often at a Japanese Steakhouse. We are used to an elegant, tasteful venue and this restaurant looks more like a worn out western bar than a nice restaurant. We would never return or consider Otani restaurants elsewhere.
Very delicious. The food is always good, and the waitstaff is very attentive. Don't go if you're on a budget though!
The food was delicious as always. Never disappointed
Love this place. Been going for years. The food and service are great but it's a little pricy.
Loved it! Amazing! Had a great time celebrating our 10th Anniversary!
Had a nice dinner at Otani loved the veggies
Boring chef and the food was marginal.
I recently celebrated my birthday at Otani with a few close friends and family with varying ages and I must say that EVERYONE enjoyed themselves!! The food was delicious and the experience was awesome!! It was my first time going to a Hibachi style restaurant where the food was actually prepared in front of you while you sit and watch! The chef was very entertaining and made everyone laugh and have a great time!! The only con, if I had to give one, would be that I didn't like that it was my birthday and I could not be seated until the ENTIRE party arrived. As the guest of honor I felt I should've been able to sit and get the party started. But, I'm glad that it all came together in the end for a fabulous birthday celebration!! HIGHLY RECOMMEND OTANI!
It took them 2 hours to feed us an hour to sit us after I made resverations
Table was ready at the reserved time. Service was prompt , food was excellent . Great overall experience on a major holiday !
One of my local favorites. Highly recommended. Great food and good time for everyone.
We had a small group of seven for my husband's birthday. There were plenty of nice restaurants we were interested in trying, but since it was a group event we decided on a Japanese Steak House for the great entertainment aspect. There is a nice steak house near our house that we enjoy, but from previous visits, we remembered Otani being just a step above in service and entertainment. We were extremely disappointed. Our chef was horrible. He never smiled or interacted with us. We tried talking to him but nothing worked. Our waitress brought the first round of drinks and never returned. When the cake was brought out we even had to move the soup bowls to make room for it. Not a single dish was picked up the during the entire dinner. There are at least seven people who will never return.
Celebrated a birthday! Food was very good. Could have used a little more flavor in the fried rice. Hibachi filet cooked perfect and good size portion! Prices a bit high, but in line with food portions. We had fun with other group at our table.
Everything was good, but just good. Food was tasty (except the sweet white dipping sauce), chefs did their show, atmosphere OK. Nothing separates this restaurant from any of the others in the same genre.
Always a good time with a group and with small children. The food is great and plenty filling!
Kids love to watch the teppanyaki chef prepare the food. and it's always so delicious. The portions are large.
We had reservations for 8 people, but they WILL not seat you until everyone is there. 1 person was late so instead of us sitting at table ordering drinks we had to stand around for 30 minutes waiting in empty bar area with coats on, etc.... Then our waitress would not set food or drinks down on our table, she interrupt us and hand it to us instead, which was strange. The hibachi chef was good and food was good...overall a good place for groups that come together or less than 4 people. Besides the issues our group had fun.
Although the food was good, the atmosphere is tired. Perhaps made more so by a table featuring rather obnoxious diners. The skill of the chef and his knowledge, as shared during the preparation of our meal, was extensive, the overall "show" looked unoriginal and just not vibrant.
I enjoyed my visit and the food was great! However, I was a little disappointed in the lack of enthusiasm of our Hibachi Chef and we were there to celebrate a birthday.
The staff was amazing and the chef was very entertaining.
We've been going here for years from everything from birthdays to a nite out. Always a good time with great food.
We went to Otani for my wife's birthday. It was definitely the right decision. The food was great. The chef was very competent and entertaining. We will definitely go there again!
We have t been to a hibachi place in 10 years and looked forward to sharing a fun experience w our 6 yr old son. Otani was okay but nothing special. Service was slow, chef wasn't very entertaining/engaging and the food was just so-so especially for the price. Maybe we had too high of expectations.
Exactly what you would expect from a solid tepanyaki restaurant. All food was prepared well and delicious. Our chef was entertaining. Would definitely return.
The place is in need of a facelift. Tables and chairs are sticky...not very clean. The waitress disappeared and the cook had to call her to bring drinks. The food is ok. Used to be better
A great fun place to go with really good food. I wouldn't suggest your best frock if your going to enjoy the night to the full...... The flying shrimp are fun, but your ability to catch is key to the clothes you wear!
Our favorite place for Hibachi! We havent been to another hibachi place since we found Otanis years ago. Best Chefs are Kenneth and Jack - they are the only ones who really know how to make good Tokyo shrimp :) Love this place!!