Service was poor but it wasn't the server, who was fine. It was the kitchen. The chef comped us an extra appetizer to apologize for the wait. We then waited too long for our entrees. They admitted their mistake and then repeated it.
Also, one would think a steakhouse called Prime would have prime rib. Actually, they don't have much beef at all. I had the Big M-ACK burger. OK, but the food trucks at Cisco Brewery are a better value.