We went based on a few things. There seemed to be very good reviews, it had been featured on Triple D and we are from the Buffalo area. This was a HUGE disappointment. There was not one good thing about this experience. When we were seated, the chaos in the dining room was obvious and it took more than 20 minutes to even get a drink order. By now, we should know to go with our gut and leave when chaos is this evident. There was one server to handle the dining room and counter and overall, appeared to be seriously under staffed. The phone kept ringing and was never answered. One lady even came in and stated that she had called but got no answer. ALL customers waited way too long. She was trying to be friendly, but was too far in the weeds to recover. Our whole experience was over a period of an hour and a half. We ordered the charbroiled BBQ wings, which were not charbroiled and were DRENCHED in BBQ. We also ordered the 1/2 sheet Naked City Pizza. They were out of pepperoni (a pizza place?) Half of the pizza crust was burnt and the center of the pizza and half the toppings were barely cooked. By the time our pizza came out, someone had gone for pepperoni, but the poor guy that waited for a sheet pizza for most of the time we were there was told AFTER the pizza was made that it was only cheese as they had run out of pepperoni. (SERIOUSLY? Who does that?) Customers kept leaving their tables to get things they needed....napkins, silverware, drinks, boxes, checks.... I've never witnessed so many customers seeking out what they needed, EVER. Even if you could erase the service side of the experience, the pizza and wings were a huge disappointment. Not worth the hype.