The service outstripped the food and the cleanliness at this corner Moroccan joint in Arlington. The first table we sat at (which was unstable), the napkins were dirty and the table unwiped. We moved to a marginally better table, but the deep burn holes in the floor and the dust and dirt around the margins of the room made it little more appetizing. Our server was delightful if a bit forgetful but managed to bring the food out in mostly the right order (though the cocktails in an otherwise empty restaurant took way too long to appear). The salads were decent but could have done with a little fewer romaine stems and more actual leaves. The bastilla was dry as a remainder biscuit after a voyage, but the chicken m'kelli was flavorful and went well with the moist couscous. I can't say I'll be back for that, though.
It wasn’t unpleasant but, the waiter was extremely slow, when we ordered an advertised a 2011 wine they brought us a 2016 bottle and we had to point it out. They were out of Moroccan wine and they didn’t offer us dessert or tea/coffee after the meal. The feeling was as if we were keeping them but there were other parties too. Sad experience because I was expecting good food and service but neither met expectations. Not worth driving from DC to it. It needs more attention to customers and could benefit from better service. I’d rate it a 2 out of 5
Amazing iftar set and delicious food, only thing missing was a green salad to go with it but we will be back.
The food and service were great, and the menu prices and selection were reasonable and diverse, with a few vegetarian options which workout out perfectly for my girl and I.
Arrived with a reservation, still there was no table avail . Had to wait . Sat down for a while , no water service or any acknowledgement from passing servers !!!
And when the server decided to come over our table or finally could come to take the order , did not hear sorry for the delay or ignoring business as usual took the order and then again we had to wait a long time to have what we ordered and we did not eat at the same time because we did not have silverware and we were served half ( the server will bring 2,plates and forget about one for a while . And it was like this for the whole meal .
And since I was not served as my guests and was checking the kitchen to try to understand why my food is not coming ; I noticed the chef/owner breaking his fast ( nothing wrong with that !), but he was eating with his fingers like putting the boiled egg in his mouth with his hand and resume plating the food without washing his hand or using plastic gloves .Terrible hygiene !!!!
No manager or Maître d insight to complain , or anyone came to ask if everything was alright .
It seems they care less since they impose on you 18 percent service charge whether you like it or not .
Well i did not like it and I won’t come back and will tell all my acquaintances not to go to Mazagan as it is a masquerade !!
It was recommended to me by my Team Lead at work. He bragged about the bristal...I had it, and it was great! It was my sister's Birthday! Tuesday, April 24th. We went there at 8pm. She wanted something classy, and nice with a little pizzazz. This was the perfect place. Our waiter Manny was outstanding, and made sure we were well taken care of. He even took pictures for us. I had my toddler there as well. The food was great! This place really made my sister's Birthday special, and fun! I am definitely coming back, and recommending others.
My daughter wanted to take me to brunch for my birthday during my 4 day visit to town.
I had open table reservations for noon on a Sunday , the advertised time of opening. The door was locked at noon, my daughter and I walked around the block, and found the door unlocked at 12:15.
However, the well dressed host apologized and stated “ sorry, we are not open yet”.
We thanked him and left.
The menu looked great, the restaurant decor lovely, but I will never know how great a meal one can enjoy at this establishment.
The one star is due to the fact that the review module has no symbol for “failed”.
This was my second time back but it has been about year and a half. I loved Mazagan my first time there - the food was delicious and really dazzled the palate. This time around it appears the quality has declined. The food was not as good and lacked flavor which was unexpected given it's Moroccan. The service was unremarkable and average. I was quite disappointed.
We will definitely return. The food was wonderful.
Excellent food, good service and frinks
Meat was tough, service was slow & poor
First visit to Mazagan was Valentine's Day. Making a reservation was easy and seating was available when we arrived. We were seated in the lounge area, which is not smoky despite the presence of hookahs. The fixed price menu for Valentine's Day was overpriced for the selection and quality of food. We tried the mezze platter and found it to be great. Wine selection was good. Service was very slow but I attribute that in part to the fact that it was a special occasion evening and a bit busier than usual. The restaurant hosted a three piece jazz band whose music was a great compliment to the ambiance.
While the manager was nice, the waiters were not qualified at all. Very slow service, they didnt explain the menu. They were not even able to open correctly a bottle of wine. Ended up with cork in my glass, and they never refilled our glasses.
Waiter will disappear until you start looking for them.
Food was just average, nothing special, and I ate moroccan in many other places, will give it a C.
And of course the prices were high for the qualify of food and service you get.
Also the place isn't maintained well.
Not recommending it.
Food was nothing special
Ambience not for everyone
Not on my must return list
Service is horribly slow and inattentive. We were there on a chilly evening and every time the door opened, we were blasted with cold air. Food is very good.
Omg so good. Tea and Bastilla is amazing!
Great food and great service! Great place to take a date and have a great multi course meal
What a great way to ring in the new year! Having lived in Marrakech, we enjoyed the mint tea and delicious dishes. Although we do not live in DC, we hope to visit again.
The food was quite good, definitely worth going back and trying some other things. HOWEVER, I will not be going back on a Saturday night. It was packed, they had a jazz combo playing at Glenn Miller Orchestra-meets-
Iron Maiden volume, and as a consequence, our server only squeezed over to our table about every 20 or 30 minutes.
On the plus side, again, the food was good and the service was friendly enough...the owner was there, clearly trying to please customers with the experience....that's gotta count for something. Just not a calm, quiet place for date night (on a Saturday)!
The service was very slow, the food was ok, and the door to the hooka bar was open so the dining room smelled of smoke. We won't be going back.
Second time, just as charming. They were caught off guard by our request for the D.C. cocktail week menu, but quickly printed them. (Also had to redo the check at the end) food is great, ambiance is pleasant. Servers are friendly.
What a waste of time - we showed up at 7:30pm last Saturday for a dinner we had all been looking forward to. We were told that there was no table available and to wait at the bar. 20 mn later, we enquired and were told that there was still no table. I mentioned the fact that we had a reservation and was told that " its really not the way it works - where things are busy, you just have to wait?". So really, what is the point of making a reservation. We left. Not happy.
Loved it! So excited to find authentic Moroccan food close to home. The decor is lovely and music is modern though maybe a tad loud. The food is excellent—made me want to go back to Morocco immediately! My only disappointment was that they were out of tea the night I visited. How can you have Moroccan food without the tea experience?! I was encouraged to see such a wide range of patrons from all cultures and age groups. The jazz band that played Saturday night was really good.
Great ambience and amazing food with prompt knowledgeable service
We had a very loud group next to us which was very annoying, we almost asked for another table, but then a Jazz band started and drowned them out.
Went for an early dinner before a show at the draft house. The restaurant was not very busy. Only a couple of tables and a party in the glass room. Place had a musty smell of hookah. Not terrible but not pleasant. Service was surprisingly slow given how few customers were there. They were out of all but a couple of their white wines so I ordered a bottle of beer. My friend got an earl grey gin and tonic which was interesting and a little odd but not particularly good. For dinner we ordered the shrimp and chicken bastille. The shrimp was good and I enjoyed the bread and olives brought to the table. The bastille was just ok and I wouldn't order it again. Overall the experience was mediocre and I won't be returning.
We ate here during Metro Restaurant Week. Loved that we got a basket of dense bread to start. We enjoyed the combo of veggie appetizers (don't recall their Moroccan names, but which were spinach, eggplant and tomatoes and peppers)--they were wonderfully seasoned and tasted great on the pita we ordered extra. The bastilla (chicken in phyllo with almonds) was tasty, as were our entrees, Moroccan couscous with lamb and lots of veggies and beef tagine. Nice decor, not noisy--a nice dining experience.
I'm usually much more generous with my stars but I found the service to be beyond lacking at this place. I don't know if it has to do with it being a Monday night or what. I picked this place because I enjoy trying new places during restaurant week and it's close to where I live. I had a reservation for 6pm. I walk in and there's no hostess. A server came over to seat me. He was very pleasant. I explicitly asked if the restaurant was participating in restaurant week because I knew it was because that's the reason I picked it. The server said they were not. I said, "Really??" and he said "yes" and "I'm sorry." I immediately took to twitter because I was annoyed.
Meanwhile, my friend and I were there and had both heard good things so we figured we'd make the best of it. I ordered a cava and she ordered a brut champagne. We both got what tasted like apple cider so that was an additional annoyance. Thankfully, we were both satisfed with our meals. We had the taste of Morocco and mussels tagine starters (both good) and then the couscous and lamb shank for entrees. The lamb had way too many carmelized onions and the Moroccan couscous could've used a dash of salt but both were piping hot and tasty. The portion sizes are also very generous.
The restaurant wasn't busy at all but the server just didn't seem to be very attentive. I finished my cava (cider) at the start of my entree and he didn't come back over to ask if I wanted another drink until the end of the meal. When we were leaving, the hostess must've been on her phone or something because she didn't even look up to acknowledge our presence or departure and the hostess stand is literally right next to the door.
Someone from the restaurant tweeted me after my dinner and said the restaurant was participating and had the nerve to ask me to correct my tweet. The customer service and the marketing/PR need work. If I go back, it'll be carryout.
Although the food is not very authentic Morrocan, the place was nice and service was great. We had visited Casablanca, Marrakech, Tangier, and many other cities and longed for traditional food cooked the traditional way. We were disappointed that the lamb tangine and couscous did not have the traditional sauces nor served with the lids on top. The food was good, but not exceptional. The shrimp appeitizer was excellent however. We used the bread to eat up all the extra spicy sauce. Wine was well priced. We had standard Malbec-usually a good value. The mint tea was good as was the desert. The real gem at this place was the live music. Reminded me of Radio Tarife- the music you hear in the South of Spain near Algeciras or Estepona. You will like the decor and the hookah bar in back was packed with young college types. I saw the owners sitting at the bar for a while- would have been nice if they walked the dining room. Anyway, a nice place for a special occasion.
Second time I have been and the service is horrible. I asked for a nice booth. They sat me and then said someone else had it and moved me. I had made reservations and they did that. I was appalled and it wasn't even that busy. And then it took forever for a server and I hated it. Too expensive and not worth it. Especially when the service was poor.
I was there once and I went back two weeks later for the food, music and friendliness.
We showed up at the door and were turned away because they closed the restaurant for a private event unannounced. So if actually having your reservation is an expectation on your date, you may want to just go to the Thai restaurant around the block--they were gracious, received us without a reservation, and the food was excellent.
Nice Moroccan food. The music was a nice addition.
Very attractive interior, a nice modern twist on classic Moroccan. We were there early on a Saturday so didn't experience a full buzzing crowd. Service was solid, nothing remarkable, nothing to complain about. On this first visit the food was a bit disappointing, mainly lacking in the flavors and spices. The harira soup was notably bland. Highlight was the bastilla appetizer and the french fries. But the menu was very enticing -- and a main reason we'll return.
The live music at Mazagan is top-notch!!!! That alone makes me want to come back.
At times the service was slow but the food was fantastic!
Food was good. Service was good.
Atmosphere was great, great concept of having sheesha and food in the same place. It was a Friday so live music, good, loud but tolerable. Food was delicious. Service great. Will go back.
This was my first time at Mazagan. Arrived during happy hour and had cocktails with 2 friends. A new server struggled with getting the correct head to liquid ratio on the beer, but he and we had a good laugh about it and another server came to his rescue. We asked whether we could take our drinks to the table (rather than pay at the bar), yes. I had Paprika Chicken kabobs, 1 friend had Beef Tagine & the other friend, Chicken M’kelli. Everyone thoroughly enjoyed his/her meal. Service was good (the aforementioned new server) and contrary to other posts, the service was prompt. The only hiccup came when we received the check. Our cocktails prices were all over the map - mine was charged at the happy hour price, but our beer drinker was charged full price, and the other cocktail was $1 higher than the happy hour price. We pointed out the discrepancy regarding the beer and the price was adjusted. I would definitely visit again. The happy hour prices were excellent and I would come back for noshes along with the drinks.