About Kona Grill - The Woodlands
Kona Grill offers diners freshly prepared food, personalized service, and a warm contemporary ambiance that creates an exceptional, yet affordable dining experience. The diverse menu includes a wide variety of mainstream American dishes, as well as a variety of entrees and appetizers with an international influence. Specialties include Baked Sea Bass in a miso-sake marinade, Filets, Almond Crusted Pork Tenderloin, and Kona Grill’s signature dish - Macadamia Nut Chicken. Kona Grill also features an award-winning sushi menu containing all of the traditional favorites plus several unique dishes created by talented sushi chefs.
The Woodlands, TX 77380
Contemporary American, Sushi
Hours of Operation:
Mon - Thurs: 11a-10p
Fri - Sat: 11a-11p
Lake Robbins & Woodloch Forest Drive
$30 and under
AMEX, Diners Club, Discover, MasterCard, Visa
Bar Dining, Bar/Lounge, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Outdoor dining, Takeout, Wheelchair Access, Wine
Kona Grill - The Woodlands Ratings and Reviews
From beginning to end, the service was terrible. 11 of us got together for a birthday, and none of us, or our families or friends, will go back. The restaurant was NOT busy, and I had deliberately made the reservation after the lunch rush. To no avail. One of the more egregious examples occurred when our food was delivered. It was only then that our waiter let my friend know the restaurant did not have the turkey burger she ordered! He could easily have done this when she ordered her food or when he put in her order. However, it looked to us like he forgot her order and was making an excuse. She ordered another meal, on the house, but waited TWO HOURS for food. We thought no manager was on staff because no one came over to apologize, and she only received a curt apology from the waiter. It took our waiter 45 minutes to have our checks ready, only for him to charge the wrong items to the wrong people. When he said that he was going to "shift" our bills around to charge us correctly, we offered to give him our credit cards AGAIN, only for him to tell us that he didn't need our cards because our information was already in the restaurant's system!? Our waiter never brought one friend's credit card back. When she asked him where it was, he asked her if she was sure because he didn't have it. After my friend assured him that she had indeed given him her card, he went scurrying off. Only to come back, 20 minutes later (of course), with her credit card. There are more horrific service stories from our visit, but there's not enough space to detail them all. When I asked to speak to the manager, we found out that it was a woman who we had seen in the background but who had not come over to say anything. She told us she was a new manager (1.5 months)--it showed. Bad experience in all. The good company was the only saving grace. There are plenty of other good restaurants in The Woodlands. Don't waste your time at Kona Grill (unless you've got 2 plus hours to wait for food).
I was disappointed that they were out of sea bass for a Friday night. Also ,the waitresses seemed a bit inexperienced. I have had better service at this Kona Gril before. We ordered a kids chicken and fries and she placed the order as a separate chicken and fries. When the dish arrived we asked her about the fruit included and she looked dumbfounded.
We went on 1/22/17. The bartender on duty was excellent and went above and beyond on service. Our waiter however came initially to bring us water. We asked for a minute to order and he never came back, even after 15 minutes. We had to go look for him he was no beers to be seen. When he came after that he didn't apologize, and wasn't that friendly. The food was very good, but the disappointing table service may cause us to not return to dine.
We stopped in as a last minute decision to eat a week night dinner out. No waiting for a table and helpful friendly service. Enjoyed drinks, appetizer, sushi and entrees at the table. Everything was good. We have dined here previously and will dine here again. We especially like the patio seating in warm weather and happy hour specials.
This was a surprise birthday party for my wife. We invited 3 other couples. Restaurant was 1/3 full when we got there (7:15pm reservation), and 1/2 full when we left (9:30pm). It took 15 minutes, and a request from our friends to get us some drinks. 5 minutes later they had my wife's wine, but forgot my cocktail. % min later I had my drink. It is now 7:40pm, and we had to flag our waitress down to get some appetizers ordered. Appetizers didn't take but about 10 minutes to come out, so that was good. Appetizers tasted pretty good. So after eating the appetizers, we were ready to order. After about 10 more minutes (now 8pm), we had to flag waitress down again to order. We also requested refilling our drinks. Some of our dinners came out at around 8:35pm, but not mine and one other guests. The waitress said "Sorry, we had 2 big tables come in and it's backed up in the kitchen (paraphrased)." We explained to her that we had ordered over 35 minutes ago, well ahead of the other tables. The last 2 meals came out at around 8:50pm. The food was cold. So we know she just hadn't checked or the chef hadn't put up on the bar to serve yet. I should give this place an over all "poor" rating, but it was good ambiance and appetizers. I however will not be going back. Also, to be fair, I had never been there but all the other couples had been there multiple times and had never experienced this problem. They stated they might give them another chance, but if they mess it up, they would not be going back either. Thanks.
Really enjoyed it, they were pretty busy and the executive chef ended up waiting on us!! He was very nice and of course steered us right and answered our many questions. will be going back soon.
Oh, and order the butter cake for dessert, it was beyond amazing!
My son, his date and their friends came in before homecoming. It was that even though they had a reservation made well in advance that they waited almost 25 minutes for a table. It was only when got tired of waiting and got up to leave that they told a table was being set for them. Once they say down the food and service were good.
Very disappointed with entire experience. Went on a Thursday evening around 8:30, maybe 3 other tables in the dining area and it took 40 minutes to get our appetizer . Food was sub par at best . My friend and I split the bill and the next day each of us had 3 charges each on our credit card . The general manager was very apologetic and comped our entire meal. Won't be back.
We get to Kona Grill, no valet & it's raining... I've been craving Chicken Satay for weeks but they were out of the chicken satay...I ordered a sushi roll & the waiter asked - soup or salad with that? I said oh really, so soup or salad comes with the sushi roll? Oh yes ma'am. The salad was teeniny, maybe 2 tablespoons. The coconut macadamia shrimp roll wrapped in soy paper was delicious, however. I was happy that they carried Conundrum white by the glass, but it was overpriced at $13.50 a glass. We ordered a creme brûlée to share - there was no crunchy top - it was more like a pudding...then on top of that, we were charged $7 for my salad AND the waiter claimed he never told me it comes with my roll.
I probably would not come back here for dinner, but would come for happy hour.
What I have enjoyed on past visits: 1)The outdoor dining patio 2)the reverse happy hour/later dining hours 3(all day Sunday happy hour 4)the sushi rolls
We went on a Tuesday night and the crowd was really light...unlike many other popular restaurants in Houston, typically. I know Kona has been at this location for a few years, so am assuming their weekend business is much more vibrant based on their location and perceived rent. Anyway, the service was very slow, which is the primary reason for my rating. Also, I've never had jalapeno slices served on top of sashimi before...definitely not on Japanese sashimi. If you're not fond of jalapenos, be sure to ask the server to leave them off when you order sashimi. Probably won't return unless it's with a group that wants to go there. There are several other sushi establishments in The Woodlands with comparable prices and equal or better sushi...and much better service.
Kona Grill is a beautiful restaurant. Our server was new and it showed, since she did not know wine or most of the sushi rolls. We came for the sushi and were very disappointed in the extremely small portions for the high price. As avid sushi lovers, we know when we are not getting our money's worth. I can't say the same for other menu items, but I hope it's much better. With that said, I might return due to how nice the atmosphere is but would never order the sushi again!
This was a disappointing evening. Service was terrible: a long wait to receive menus for everyone at the table followed by another long wait for four drinks. We had ordered three waters and a Sprite. Friends later joined us and the service got worse. I ordered an appetizer (lettuce wraps), a house side salad, and the fresh fish. House side salad came out first, followed immediately by my appetizer. Before I was finished, my entree was served. It was not a pleasant experience with multiple courses sitting in front of me.
A friend of mine ordered pork tenderloin medium-well. It was served rare and she requested it be sent back to the kitchen. It eventually came back well done (close enough).
After what seemed like rushing us out of the restaurant, we then waited 25 minutes for the check plus another 5 minutes for my credit card to be returned. Paying to leave should be the easiest and most efficient process in a restaurant. $110 for two adults and two kids plus an additional fee for parking more than two hours did not make for a pleasant evening with such poor service.
The Woodlands has plenty of great restaurants; tonight in my experience, this was not one of them.
Made a reservation online for my mother's birthday, was roughly 10 mins late due to parking. Was greeted by a friendly face and immediately sat. Quickly greeted by our waitress and was asked if we were first timers(I was), our waitress gave suggestions based on what we liked. Ended up ordering sushi and an appetizer. Overall the food was great for the price,the ambiance was intimate, the only complaint I had was that our waitress didn't check back in with us as often as I felt she should. I needed a refill for about 45 mins and finally got one when we were leaving and it wasn't to go.
My family (5) ate here prior to a concert at The Pavilion. We were greeted and seated promptly. Appetizers (lettuce wraps and artichoke dip) were both excellent. Everyone selected a different main course (sea bass, pizza, oriental salad, hamburger) and thought their meal was delicious. Our server, LIbby, was attentive but not over-bearing.
We'll definitely return.
Visiting The Woodlands for Ironman Texas event. The staff was friendly and welcoming and the service was exellent! The ambiance was lively and the restuarant was hopping on this night!! Everything we ordered was very good. We started with the pot stickers and the chicken satay, followed by sushi voodoo roll and checkerboard roll. Delicious!! The Miso-Sake Seabass with fired rice was very very good!! And, the best part of the evening for a dessert lover like me was the the three layer Carrot Cake!!!
Tonic flat in a G & T, switched to a martini and it was weak, son had a London mule and said it was weak. Appetizer of lettuce wraps could have used cleaner lettuce, calamari was ok. Kona Chop salad (marked as a specialty) was warm lettuce and chopped chicken without any dressing? No one of the four of us liked what they picked. Hope it was an off-night for the cooks and bartenders, Waiter was ok, the place is kind of cute, but I doubt I will go back.
The overall experience was great. We had the shrimp and lobster sushi as a starter. It was a wonderful combination of flavored. We each had fish. The fish was well prepared. The proportions were perfect! We ended with a dessert that was very tasty. The server was great, providing recommendations throughout the evening. We will be back.
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