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About Kona Grill - El Paso
Welcome to Kona Grill El Paso at The Fountains at Farah. Enjoy your local paradise after a long day at work or day of shopping. Fresh, wild caught fish is flown in daily to craft award-winning sushi, while contemporary American entrees are prepared from scratch in-house. Happy hour on the beautiful shaded patio is a must. And don’t leave until you’ve tried one of the handcrafted cocktails, ice cold draft beer, or a glass of wine selected from the extensive drink menu. The restaurant’s diverse menu and contemporary ambience provide the perfect venue for special occasions like bridal showers, baby showers, birthday celebrations, business meetings, date night, or just any occasion really.
El Paso, TX 79925
Contemporary American, Sushi
Hours of Operation:
Sun - Thur: 11a-10p
Fri - Sat: 11a-11p
$30 and under
AMEX, Diners Club, Discover, MasterCard, Visa
Bar Dining, Bar/Lounge, Beer, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Outdoor dining, Wine
Kona Grill - El Paso Ratings and Reviews
the last two times we have had bad experiences. Last night we waited for 30-40 minutes for drinks. they told us the bar was backed up. we went and found a manager and complained and the manager never came to check on us to see if we ever got our drinks. asked for soy sauce three times for edamame . when it came we had finished our edamame. my pizza was cold. had to ask for water refills. desert was fantastic. so sad to see the quality of food and service so bad.
The food was very good.
The waiters were way too cold and indifferent. I was very disappointed. Since the moment we entered the restaurant, the waiters and waitresses, ignored my friend and I completely. We were a little bit confused because it was the first time we visited the place and we didn't know if we had to wait to be seated or if we could get our own table. We had to look for a waiter that looked us in the eye and actually notice us to ask them for a table. Very very uncomfortable. I might not go back just because of the poor customer service.
I was very excited to go to Kona Grill. I had heard many good things and had high hopes for this place. I made the reservation to insure we could get a table because it was my husbands birthday and we were celebrating. I was terribly disappointed. The service was terrible and the food was bland. I ordered tea to be told there wasn't any available. Then tried ordering a cocktail to be told the same thing. Tried asking the server what to get since we had never been there but they were not helpful. The place wasn't even full. It ruined our evening and we'll probably never go back.
Reservations were made two weeks prior, with a booth requested. Show up and placed at a table, not a booth. After ten minutes in a restaurant that while busy, was not packed or full, our waiter finally walks up, and with no introduction of himself takes out order. We have been going to Kona for the last three years, and have almost always had wonderful service and a great time, but lately it seems like it is on the decline. Service has gradually decreased, the food is not as good as two years ago, and the entire atmosphere has changed from open and welcoming to a cold and business-like feeling.
My girlfriend and I reserved a table for Valentine's Day dinner. Having a reservation certainly helped us get seated as soon as we walked into the restaurant. The waitress was pleasant and very helpful. She has a bubbly spirit that resonated when serving our table. I would recommend her for any dinning experience. She was knowledgeable and humble in her delivery. The food was of adequate portions, warm and tasty. I've never heard of lobster with Macaroni and Cheese. My girlfriend ordered this plate. She thoroughly enjoyed it.
The bar was backed up so it took awhile to get our drinks. We were also next to the kitchen so it was pretty loud.
We used the Open Table site to make reservations which I hadn't done before but liked.
The food was great and so was the actual server. I've come here multiple times but this was the first time it wasn't great overall.
Restaurant very nice, food delicious good quality, went for friends birthday made
a reservation when we got there no one new about reservation, friends whom recommended this restaurant called the restaurant to see if anything could be done for the birthday person and no one or anything was ever mentioned.
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