About Jacks - Portola Hotel & Spa
Ideal for any occasion, Jacks Restaurant at the Portola Hotel & Spa located in the heart of downtown Monterey offers the finest regional cuisine and an impressive wine list. Jacks Restaurant serves breakfast and dinner, seven days a week. Sip bottomless mimosas while enjoying our European-style breakfast buffet including made to order omelets. Dine al fresco on our heated, pet-friendly patio while taking in the sites of historic Custom House Plaza and nearby attractions. Experience dinner in our nautically-inspired, dining room and after, cozy-up in our sophisticated, fireside lounge sipping Monterey County wines or barrel-aged cocktails. At Jacks Restaurant & Lounge, you'll find a deliciously unique Monterey flavor and an authentically coastal locale in the heart of historic, downtown Monterey.
Complimentary self or valet parking available.
Seafood, Californian, Bar / Lounge / Bottle Service
Hours of Operation:
Monday - Friday 6:00am - 11:00am
Saturday & Sunday 6:00am - 12:00pm
Daily 5:00pm - 10:00pm
Alvarado & Del Monte
$30 and under
AMEX, Diners Club, Discover, JCB, MasterCard, Visa
Complimentary self or valet parking available. Parking validated for up to 3 hours.
Private Party Facilities:
Our wine room-inspired private dining room provides a secluded yet elegant space for your party of up to 22. Order from Jacks menu, or work with our chef to customize your own.
For corporate events or wedding receptions ask about buying out the entire restaurant including the heated patio with a fire pit.
Private Party Contact:
Paige Ettin: 8316492692x
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Farm to Table, Fireplace, Full Bar, Non-Smoking, Outdoor dining, Outdoor Smoking Area, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
Special Events & Promotions:
Portola Hotel & Spa is the perfect place to host your special occasion. With space for smaller parties or full-restaurant blow outs!
Contact us for more information and let us host your next event.
Jacks - Portola Hotel & Spa Ratings and Reviews
Jack's is comfortable and quiet, with un ...
Jack's is comfortable and quiet, with uncommon space between tables for a more private experience. The food was excellent (osso buco & scallops), and service was also wonderful. My husband especially appreciated that we had one server waiting on us throughout the evening, in contrast to our recent experience at two restaurants in Calistoga where up to 7 different people came and went from our table, often getting the orders confused, trying to give us the wrong food, and offering no consistency. It was nice to have one person dedicated to attending to our needs. They even provided a candle in the cream brulee for my birthday.
I HAVE DINED AT JACKS MANY TIMES OVER TH ...
I HAVE DINED AT JACKS MANY TIMES OVER THE LAST FEW YEARS, HOWEVER THE SERVICE CONTINUES TO GET WORST AND WORST, TO THE POINT IT REALLY EFFECTS ME WANTING TO GO BACK. THE SERVERS NAME WAS CODY O.
I THINK THE CHEF IS REAL TALENTED AND IT A SHAME TO HAVE A WHOLE MEAL DAMAGE DO TO A SERVE WHO JUST REALLY DOESN'T CARE!!!!!!!!
Finally found the worst clam chowder in ...
Finally found the worst clam chowder in MRY. Also, I found the HOTTEST restaurant in MRY... When I say HOT I mean temperature. I was sweating while at dinner. I was counting the minutes till I could get the heck out of the dinning room.
My server was lazy. She was sweet, but lazy. No one here seems like they give 2 [insert expletive] about creating a dining experience to remember. Which is pretty weak considering there is a lot of competition in town. Won't be coming here again.
The new menu is great! LOVED the appeti ...
The new menu is great! LOVED the appetizers: Tempura fried calamari, Dungeness crab cake. My main dish (special) was a fantastic tuna steak with quinoa that was laced with mushrooms and onions. My wife stuck with the nice rib-eye.
Every desert is a treat! We shared a chocolate decadence item.
There's more than enough items on this menu to satisfy the culinary desires of all. And need I say that if you want a lovely QUIET setting where you can actually talk amongst your party -- this is it. (And complementary/validated parking.)
The good part about this restaurant is i ...
The good part about this restaurant is it looks really classy and the service was pretty good. The bad part, is the food was just down right lousy. I decided to keep it light, and got a bowl of the tomato bisque, and the seared ahi. The bisque tasted like something I could get from a can of Campbell's. However it was the Ahi that was truly terrible. The presentation looked pretty good. It was about 5 pieces of ahi surrounding what looked like a croquette, but the ahi didn't have a bright red center like you might be accustom to seeing. Instead this ahi looked grey and unappetizing. There was some sort of green sauce under it, which I assumed would be wasabi, but it wasn't. It was without any real distinct flavor, but I am guessing it was some sort of avocado purée. Then there was that croquette... It looked perfectly fried and unlike the rest of the plate, it look really appetizing. So I cut off a piece and took a bite, which is when I realized it was actually rice. Someone thought it would be a good idea to take some plain white rice, stick it together to form a log and then bread it and deep fry it. The result is a nice looking, flavorless, semi gelatinous, most disgusting croquette you can ever have the misfortune of biting into. That was just the two things that I ordered. My wife did not enjoy her pasta dish, and the sandwiches my kids got looked pathetic. I suggest you steer clear of this place.
We came in on a TravelZoo coupon, and en ...
We came in on a TravelZoo coupon, and entire menu was available for us to use. Our coupon included 2 appetizers (we had octopus and crab cake), 2 entrees (we had Lobster Cioppino and Sirloin Steak) and 2 desserts. You must try Jack's special dessert "The Bomb"! All food items were delicious and presentation was to be commended. Excellent service and nice ambiance. No view of the wharf at this restaurant....suggest you ask for a booth. Bon appetite!
We visited Jack's on Saturday July 23, 2 ...
We visited Jack's on Saturday July 23, 2016. The ambiance was very nice. The restaurant was not noisy at all. The server was very attentive. When we asked about a substitution she told us our wish was her command. The food was outstanding and the presentation was excellent. A great place for a special occasion or an everyday dining experience.
Went there for our 30th Anniversary. Eve ...
Went there for our 30th Anniversary. Everything about this experience was enjoyable. But the food -- from starters to dessert -- everything was exceptionally flavorful and well-prepared. The wine suggested by our server was also excellent.
Dinner was outstanding and so was the se ...
Dinner was outstanding and so was the service.There weren't many people there,so it was pretty quiet.We had music at our table,a duet,a guitar and an accordion.They were great. The only real complaint we had was with the bar.We went for happy hour and the drinks were $5,so we ordered 4 drinks,two each.When I went to pay, the bartender charged us double and said a vodka gimlet well drink was not on the happy hour menu.The menu said well drinks $5.I asked her why she didn't tell us since I told her that we were there for happy hour." I don't have time to tell everyone",there was 2 other people in the bar!!!!I feel like we were really ripped off!!!
We had difficulty getting to the Hotel b ...
We had difficulty getting to the Hotel because of street closure due to Farmers Market and construction around the hotel itself.
It would be helpful if they let people know what to expect and how to navigate around these obstacles as many guests are coming from out of town.
Additionally once we arrived at the center, it took time to find the hotel entrance which is kind of buried. The signage and way finding could definitely be improved!
The restaurant staff were very friendly and helpful and the food was excellent.
For several years we have enjoyed eating ...
For several years we have enjoyed eating dinner at Jack's, and tonight's meal was no exception!
This was a "date night" for Jan and I, and we chose to dine at Jack's, once again....great service, excellent food, and a pleasant atmosphere, and quiet. Of course, we will return to Jack's again for dinner, possibly with friends.
John & Jan
N. Monterey County
Our server Juan was extremely attentive ...
Our server Juan was extremely attentive and fun! Those of us that got omelettes absolutely loved them and the scones were phenomenal. Coffee was hot and strong just how we like it and the mimosas just kept on coming.
We dine @ Jack's fairly frequently. We p ...
We dine @ Jack's fairly frequently. We picked this particular date because it was the last day the mussels were going to be on the menu and we could get Colleen as our server and Stacie was the duty manager. In our experience, that is a "killer" combination. Our expectations were fully met!
Absolutely loved! Elegant enough for a b ...
Absolutely loved! Elegant enough for a birthday dinner yet kid friendly and family style. The bottle ships were a beautiful touch to the shelled paintings on the wall. Delicious food! For land lovers and the deep blue chasers. The drinks were poured heavy but a little more than I wanted to pay for.
Good travelzoo value
I went to this restaurant for the deal I got from travelzoo which was $69 for 2 appetizers, 2 entrees and 2 deserts ($132 value, good deal). Food was ok, waitress was nice but slow (Monday night, only a few tables). Atmosphere was nice, it's good for romantic dinner.
Simply Put--Overpriced....No Value for Money
Went there with a Travel Zoo voucher, should be a great deal right.....WRONG.....! You pay $69 for the voucher and can order up to $132 worth the food. I got $113 in value of food I'd say the meal was worth the $69 I paid for the voucher--hence overpriced. With a drink each an a $6 meal for our child, after the required gratuity and tax, We paid another $75. So the math shows you pay $144 for $113 in food worth $69. I will say that if we had received good service and properly prepared food I would definitely say the meal would be of a much higher value but on this evening, that was not the case. With good service, the 15% gratuity in justified, I have no problem rewarding good service. In our case, with our required efforts to track down our waitress when needed, service was below standards. For example when your steak comes and you order a glass of wine, it should not show up 15 minutes later, halfway through the meal. I could tell she had forgotten to get it. When prompted, again, she got it in a minute--15 minutes too late. I'll close with the appetizers were just OK, cerviche was a strange mixture and the calamari was fried, hot but burnt. The steaks, one just just right the other overcooked and both were plates would have been great if the meal was hot vice luke warm. The deserts were both good, chocolate cake and gelato were the best part of the meal. So, if your looking for a place with overpriced, overcooked food, substandard service but good deserts, you have found the ideal place and your ready to get "jacked" at Jack's. Please note I am a patient and understanding local not a tourist. Do try their sister pub Peter B's for some decent reasonably price grub. The hotel bar is relaxing and the spa is great. Maybe one day, Jack's will aspire to reach the height of products and services of the other associated venues.
The food and service were both amazing. ...
The food and service were both amazing. We had the pork osso and the lemon-rosemary chicken as our entrees. Each one was a generous portion with vegetables as sides. Dessert included the bomb, a fantastic concoction of vanilla ice cream with raspberry sorbet, coated with a chocolate shell. Would definitely recommend this restaurant for a quiet, romantic evening.
An appreciation date with my Bride of 14 years.
We were greeted as if long lost friends, seated in a semi-private location and received superb service from the staff. A fine Rye Old Fashioned for me and a glass of good Merlot for my Bride before ordering our three course meal in a very politely attentive atmosphere started this experience very nicely. The gracious service was a compliment to our meal request of an absolutely perfect steak dinner for me and the delectable swordfish selection for my Bride.
The Chef and Wait Staff insured we thoroughly enjoyed this dining experience to the max.
We have no hesitation recommending Jacks to friends and relatives and look forward to a return ourselves.
Jack's was a great experience for us "first timers" in Monterey. The decor reminded us of a private country club, the wine list presented via iPad was extensive and informative. Both chicken and pasta dishes were extraordinary and we highly recommend it for high end fine dining. An intimate quiet dining experience.
This is starting to become a favorite for my girlfriend and I. This was our second time here and we always head to the bar area before dinner for drinks. Very relaxing atmosphere and I really enjoy the decorum. The restaurant area is very old school looking, and very relaxing. I particularly enjoy it because not many people are present whenever we have gone. This creates a very quiet and romantic atmosphere whenever we go out to dinner here. The food here is very good and decently priced. I would recommend this restaurant for a romantic occasion.
Like being On Board an Ship with Delicious Food
This was our second time at Jack's and it was even better than the first. We like the atmosphere there; it is wood paneled with large old ship models as a nod to Monterey's past. The booths are very comfortable. We started with the butter lettuce with Marcona almonds salad and the Caesar salad. The Caesar is served with the romaine in tight rolls - very different- and a very zesty dressing. Our entrees were the Lobster Cioppino and the Swordfish - both excellent. There was such a creamy smoothness about the swordfish and the risotto. For dessert I had the sorbets, the lemon was my favorite. My husband had the German Chocolate Cake, a huge serving with very dark chocolate cake and delicious frosting. We'll be back at Jack's next time we're in Monterey.
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