About Jacks - Portola Hotel & Spa
Monterey, CA 93940
Ideal for any occasion, Jacks Restaurant at the Portola Hotel & Spa located in the heart of downtown Monterey offers the finest regional cuisine and an impressive wine list. Jacks Restaurant serves breakfast and dinner, seven days a week. Sip bottomless mimosas while enjoying our European-style breakfast buffet including made to order omelets. Dine al fresco on our heated, pet-friendly patio while taking in the sites of historic Custom House Plaza and nearby attractions. Experience dinner in our nautically-inspired, dining room and after, cozy-up in our sophisticated, fireside lounge sipping Monterey County wines or barrel-aged cocktails. At Jacks Restaurant & Lounge, you'll find a deliciously unique Monterey flavor and an authentically coastal locale in the heart of historic, downtown Monterey.
Complimentary self or valet parking available.
Seafood, Californian, Bar / Lounge / Bottle Service
Hours of Operation:
Monday - Friday 6:00am - 11:00am
Saturday & Sunday 6:00am - 12:00pm
Daily 5:00pm - 10:00pm
Alvarado & Del Monte
$30 and under
AMEX, Diners Club, Discover, JCB, MasterCard, Visa
Complimentary self or valet parking available. Parking validated for up to 3 hours.
Private Party Facilities:
Our wine room-inspired private dining room provides a secluded yet elegant space for your party of up to 22. Order from Jacks menu, or work with our chef to customize your own.
For corporate events or wedding receptions ask about buying out the entire restaurant including the heated patio with a fire pit.
Private Party Contact:
Paige Ettin: (831) 649-2692
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Farm to Table, Fireplace, Full Bar, Non-Smoking, Outdoor dining, Outdoor Smoking Area, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
Special Events & Promotions:
Portola Hotel & Spa is the perfect place to host your special occasion. With space for smaller parties or full-restaurant blow outs!
Contact us for more information and let us host your next event.
Jacks - Portola Hotel & Spa Ratings and Reviews
Outstanding overall. Menu choices were excellent and food was prepared beautifully. The entire wait staff was very efficient, courteous and helpful. The prices are a tad on the high side but if one uses a discount or promotional coupon (e.g. Travelzoo), the 3 course menu for two is a terrific deal. Getting to the venue can be a bit tricky since the Portola Hotel is undergoing renovations (driveway and lobby areas). Validated parking at the nearby parking garage is included but it is a bit confusing finding the entry to the parking structure. I, for one, look forward to a return visit.
I have seen this valentine special for a few years now and was excited that I remembered to book early. I was on top of Valentine's Day for once and excited. The add on from Open Table got me a box of chocolate covered strawberries to take home for two.
I have never felt assaulted after a meal. It was $64 per person with an added (not at my choice) 18% gratuity coming to $181 for the meal. The tip thing was stupid because I usually tip 25%.
Now, why did I feel assaulted? We start with a half glass of flat champagne. After informing the waitress that it was flat, I asked for another glass (the waitress agreed it was flat and admitted it was the brunch champagne) which I did get charged extra for. The food was the worst I have had in years. My wife had salmon that was so over buttered that she could not eat it. The oysters were not freed from the shell and had nothing but cheap caviar and lemon. No horse radish, cocktail sauce or anything. We even had to ask for small forks. On and on I could go, but the final straw was the most disgusting soufflé I have ever tasted. Flavor of the soufflé was the weirdest idea and obviously not pre-tested by a true chef.
I chose not to cause a scene because it was Valentines Day and didn't want to upset the other (very few) diners. I won't go back and as I sit here with a very upset stomach, I would advise others to skip this place!
Waitress was very helpful but that is the only positive I can give. Food was rushed though - we were out within one hour- Caesar salad was served as a pile of ingredients that I had to toss to create the actual salad! I was astounded! How difficult is it to make a ceasar salad!? All the dressing and Parmesan was at the bottom and the anchovies had simply been dumped on the top - appalling!! Also serving the main course two minutes after clearing the starter plates is not good - a good restaurant knows how to pace a meal and this one did not!
We had high hopes for restaurants in Monterrey, especially those with 4+ stars on OpenTable. The food, service, and feel of this restaurant was extremely poor. Here are a few specifics:
1) Upon arrival we were told our reservation would be delayed by 15 min. We actually were not seated until 30 minutes later.
2) Staff and servers were polite but extremely absent and non-attentive.
3) I ordered their filet medium-rare, it was charred.
4) Others in my party ordered salads. None of the ingredients looked or tasted fresh.
The staff were friendly and attentive. I really enjoyed the overall experience. The single negative is that I ordered a starter which was the shell fish (muscles and clams) with fries. great appetizer with about 6 muscles and perhaps as many clams, there were about 3 muscles that were bad and I didn't notice until I was chewing them. I know that from time to time with shell fish this can happen, but three bad ones means that the chef may not have checked them before cooking them. I enjoyed the dining experience enough to give them a pass this time and hope it was an isolated case. I will definitely go back. I do recommend this restaurant.
We visited Jack's while on a trip to Carmel. It's location is just off Monterey wharf. The decor is rich and tasteful, while the food is outstanding. The clam chowder reminded me of my visits to Boston. My wife's scallops were large and well prepared, just the right texture, and bathed in a concoction of mushrooms and potatoes that was both unique and tasty. My petite filet was perfectly grilled and very tender. Jack's special "Bomb" dessert was a pie-like dish made up of vanilla ice cream, raspberry sorbet, thin brownie shell, and dried fudge topping. It was delicious. Razzle, our server, was polite, friendly, and efficient. We would definitely recommend Jack's.
Booked thru open table very early but got reservation time for 8:30pm.
By the time we get there, want to sit us at a table by the entrance. Asked for the empty booth but won't let us sit at the booth and instead put us in a solitary bar area.
Dinner seem like bein rushed thru and finished in about an hour . Have to flag them down for bread and water.
Not too happy. And is our 1st Christmas dinner out.
Jack's, once, again, did not disappoint. The food, service and ambiance were excellent. We visit the Pacific Grove/Monterey area several times a year, and discovered Jack's earlier this year. We now make sure it's on our "to do" list for dining each time we visit. The only suggestion I would make is that they expand the menu as it's rather limited. But, the items I've ordered - this time, the petite filet mignon - were great. I highly recommend this restaurant.
Jack's is comfortable and quiet, with uncommon space between tables for a more private experience. The food was excellent (osso buco & scallops), and service was also wonderful. My husband especially appreciated that we had one server waiting on us throughout the evening, in contrast to our recent experience at two restaurants in Calistoga where up to 7 different people came and went from our table, often getting the orders confused, trying to give us the wrong food, and offering no consistency. It was nice to have one person dedicated to attending to our needs. They even provided a candle in the cream brulee for my birthday.
I HAVE DINED AT JACKS MANY TIMES OVER THE LAST FEW YEARS, HOWEVER THE SERVICE CONTINUES TO GET WORST AND WORST, TO THE POINT IT REALLY EFFECTS ME WANTING TO GO BACK. THE SERVERS NAME WAS CODY O.
I THINK THE CHEF IS REAL TALENTED AND IT A SHAME TO HAVE A WHOLE MEAL DAMAGE DO TO A SERVE WHO JUST REALLY DOESN'T CARE!!!!!!!!
Finally found the worst clam chowder in MRY. Also, I found the HOTTEST restaurant in MRY... When I say HOT I mean temperature. I was sweating while at dinner. I was counting the minutes till I could get the heck out of the dinning room.
My server was lazy. She was sweet, but lazy. No one here seems like they give 2 [insert expletive] about creating a dining experience to remember. Which is pretty weak considering there is a lot of competition in town. Won't be coming here again.
The new menu is great! LOVED the appetizers: Tempura fried calamari, Dungeness crab cake. My main dish (special) was a fantastic tuna steak with quinoa that was laced with mushrooms and onions. My wife stuck with the nice rib-eye.
Every desert is a treat! We shared a chocolate decadence item.
There's more than enough items on this menu to satisfy the culinary desires of all. And need I say that if you want a lovely QUIET setting where you can actually talk amongst your party -- this is it. (And complementary/validated parking.)
The good part about this restaurant is it looks really classy and the service was pretty good. The bad part, is the food was just down right lousy. I decided to keep it light, and got a bowl of the tomato bisque, and the seared ahi. The bisque tasted like something I could get from a can of Campbell's. However it was the Ahi that was truly terrible. The presentation looked pretty good. It was about 5 pieces of ahi surrounding what looked like a croquette, but the ahi didn't have a bright red center like you might be accustom to seeing. Instead this ahi looked grey and unappetizing. There was some sort of green sauce under it, which I assumed would be wasabi, but it wasn't. It was without any real distinct flavor, but I am guessing it was some sort of avocado purée. Then there was that croquette... It looked perfectly fried and unlike the rest of the plate, it look really appetizing. So I cut off a piece and took a bite, which is when I realized it was actually rice. Someone thought it would be a good idea to take some plain white rice, stick it together to form a log and then bread it and deep fry it. The result is a nice looking, flavorless, semi gelatinous, most disgusting croquette you can ever have the misfortune of biting into. That was just the two things that I ordered. My wife did not enjoy her pasta dish, and the sandwiches my kids got looked pathetic. I suggest you steer clear of this place.
We came in on a TravelZoo coupon, and entire menu was available for us to use. Our coupon included 2 appetizers (we had octopus and crab cake), 2 entrees (we had Lobster Cioppino and Sirloin Steak) and 2 desserts. You must try Jack's special dessert "The Bomb"! All food items were delicious and presentation was to be commended. Excellent service and nice ambiance. No view of the wharf at this restaurant....suggest you ask for a booth. Bon appetite!
We visited Jack's on Saturday July 23, 2016. The ambiance was very nice. The restaurant was not noisy at all. The server was very attentive. When we asked about a substitution she told us our wish was her command. The food was outstanding and the presentation was excellent. A great place for a special occasion or an everyday dining experience.
Dinner was outstanding and so was the service.There weren't many people there,so it was pretty quiet.We had music at our table,a duet,a guitar and an accordion.They were great. The only real complaint we had was with the bar.We went for happy hour and the drinks were $5,so we ordered 4 drinks,two each.When I went to pay, the bartender charged us double and said a vodka gimlet well drink was not on the happy hour menu.The menu said well drinks $5.I asked her why she didn't tell us since I told her that we were there for happy hour." I don't have time to tell everyone",there was 2 other people in the bar!!!!I feel like we were really ripped off!!!
We had difficulty getting to the Hotel because of street closure due to Farmers Market and construction around the hotel itself.
It would be helpful if they let people know what to expect and how to navigate around these obstacles as many guests are coming from out of town.
Additionally once we arrived at the center, it took time to find the hotel entrance which is kind of buried. The signage and way finding could definitely be improved!
The restaurant staff were very friendly and helpful and the food was excellent.
For several years we have enjoyed eating dinner at Jack's, and tonight's meal was no exception!
This was a "date night" for Jan and I, and we chose to dine at Jack's, once again....great service, excellent food, and a pleasant atmosphere, and quiet. Of course, we will return to Jack's again for dinner, possibly with friends.
John & Jan
N. Monterey County
We dine @ Jack's fairly frequently. We picked this particular date because it was the last day the mussels were going to be on the menu and we could get Colleen as our server and Stacie was the duty manager. In our experience, that is a "killer" combination. Our expectations were fully met!
Absolutely loved! Elegant enough for a birthday dinner yet kid friendly and family style. The bottle ships were a beautiful touch to the shelled paintings on the wall. Delicious food! For land lovers and the deep blue chasers. The drinks were poured heavy but a little more than I wanted to pay for.
I went to this restaurant for the deal I got from travelzoo which was $69 for 2 appetizers, 2 entrees and 2 deserts ($132 value, good deal). Food was ok, waitress was nice but slow (Monday night, only a few tables). Atmosphere was nice, it's good for romantic dinner.
Went there with a Travel Zoo voucher, should be a great deal right.....WRONG.....! You pay $69 for the voucher and can order up to $132 worth the food. I got $113 in value of food I'd say the meal was worth the $69 I paid for the voucher--hence overpriced. With a drink each an a $6 meal for our child, after the required gratuity and tax, We paid another $75. So the math shows you pay $144 for $113 in food worth $69. I will say that if we had received good service and properly prepared food I would definitely say the meal would be of a much higher value but on this evening, that was not the case. With good service, the 15% gratuity in justified, I have no problem rewarding good service. In our case, with our required efforts to track down our waitress when needed, service was below standards. For example when your steak comes and you order a glass of wine, it should not show up 15 minutes later, halfway through the meal. I could tell she had forgotten to get it. When prompted, again, she got it in a minute--15 minutes too late. I'll close with the appetizers were just OK, cerviche was a strange mixture and the calamari was fried, hot but burnt. The steaks, one just just right the other overcooked and both were plates would have been great if the meal was hot vice luke warm. The deserts were both good, chocolate cake and gelato were the best part of the meal. So, if your looking for a place with overpriced, overcooked food, substandard service but good deserts, you have found the ideal place and your ready to get "jacked" at Jack's. Please note I am a patient and understanding local not a tourist. Do try their sister pub Peter B's for some decent reasonably price grub. The hotel bar is relaxing and the spa is great. Maybe one day, Jack's will aspire to reach the height of products and services of the other associated venues.
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