Visiting from out of town and decided to try out the Fusion Grill. Were were very impressed with the quality of the food. Our party sampled steaks, seafood, soups salads and dessert and found them all to be outstanding. We travel around a lot and compare their food to any restaurant we have been to.
Our disappointment was the service. The servers were friendly and pleasant, but had glaring lack of knowledge of the basics of service. The person taking our drink order had absolutely no knowledge of wines, even what is a the basic difference between a chardonnay, pinot grigio, etc.
When serving our meals the servers routinely leaned over guests to set down plates for another guest.
In our opinion, this is completely due to a lack of training, not a lack of effort. We aren't the types to demand high brow service; we just expect the waiters to have a basic knowledge of the fundamentals of service. Our guess is that these servers were never trained in the basics.
Thanks for asking.