We had a reservation for Saturday, February 13th, 2016, for 7:30 PM. We arrived on time, and after waiting for the host to return, were advised it would be 5 minutes. We sat in the waiting area as the line of customers waiting to check in grew because again, the host was off doing whatever. I will say that it wasn't seating customers.
As around 8 couples congregated around the waiting area, with us included, a waiter would walk over and gesture to nobody in particular that they could be seated. No names were called, no concern over reservation times, just basically whomever decided to step forward.
We were seated and it took over 10 minutes before someone stopped by the table. I jokingly stated "okay, you can see us, we're not invisible," and he seem puzzled. I advised him that we had been sitting there for over 10 minutes with nobody stopping by to assist us with our drinks and meal. He promised us the best evening ever and apologized.
We ordered wine and a glass of tea, and proceeded to the salad area. We came back to the table where my tea had been brought, but still no wine. We finished our salads, and out waiter came by to ask us if we were ready for the main meal. I stated that we were, but that we were still waiting on the wine. He stated he was sorry and left. We had been eating for another 10 minutes or so and I flagged him down to again state that we were waiting on the wine. He finally managed to bring it at this time.
The bad customer service isn't worth th emoney