The service at this restaurant was truly awful. They were not busy, yet the food took forever (even our cold appetizers, which required no cooking, took a long time to come out), they brought the wrong food, and they were extremely slow to refill drinks. Also, the waitresses put their fingers and hands all over the plates, silverware, etc. completely unsanitary.
When our entrees came (finally), we asked for more bread. The waitress said, reflexively, "It's baking in the oven; we'll bring it to you as soon as it comes out." 15 minutes (or more) later, another waitress comes by and we mention to her that we asked for more bread and she says, again just reflexively without even thinking about it, "It's baking in the oven; we'll bring it to you as soon as it comes out." We never got any bread. (It must still be in the oven.) Never an apology, never mentioned it again. Just, nothing.
Also (and maybe this is idiosyncratic), they serve their bruschetta (which was one of the better dishes) in a huge, cheap plastic martini glass with tongs. It makes no sense. (Is this how they do it in Italy???) And the tongs are so unwieldy that if you're not careful you get tomatoes all over the place. It's just not very well thought out.
This used to be a nice place. it's not anymore. Food is just OK, and the service makes this place basically unbearable.
Don't eat here!
Spent our Christmas lunch there! Everything was great! I ordered a small and lasagna and had to bring it home! Delicious Italian food! Service was great and everyone was nice! Will go there again!
It was a different experience for my family and I. Food was amazing, service was great and the prices were very affordable.
I really like Buca's food. I really like Italian food but not too much cream or cheese and they are just right for me. Our server was wonderful and knowledgeable of the menu. The prices are great and it is a great choice for families or large crowds. The Waldorf location is rather small and some of the photos on the wall are a bit risque. However, if you can overlook those things, you will have great low key, casual dinner.
My waitress seemed overwhelmed and the restaurant wasn't busy at all. Food was great.
Service was so bad,after waiting 15-20 minutes, we gave up and left. We've been to this location a number of time. Most times there has been issued, such as lack of cooks working, wait staff not working, etc, etc.
We will not be back. They had enough chances. I don't blame any on
Although not bad, this restaurant did not compare to other restaurants on OpenTable or other Italian restaurants in the area. It was a bit dark and didn't appear to be very clean. It is a family style restaurant so the portions are good for sharing and I would say most suited to groups. The salad and salad dressing were very good.
The food was good. The only issue was that there was only 2 servers for the entire restaurant. The servers, as well as the hostess did there best to take care of everyone.
The food is always good and the service is excellent. The staff seems to genuinely care about whether the customers enjoy themselves.
The food used to be good when they first opened, but over the course, their dishes never taste the same. I was a fan of their Penne alla Vodka. Every time I would order it, it would taste different - one was too spicy, one was too watery, one was too something else. Also, some of their interpretations of dishes are incorrect - and this coming from an off-the boat Italian family.
Furthermore, we ordered the gnocchi and we had to return them because they weren't fully cooked. When we approached the manager about it, he mentioned "gnocchi are supposed to be al dente". Actually, no they aren't.
I think this the last time, or at least, not go for a very long while to Bucca.