Food was great...reservations super easy...we sat at 7:15 our exact reservation time. Mind you we had a five year old and a 10 month old dining with us.... our waiter came to us right away asked us if we would like any drinks we ordered cocktails from the bar an apple juice and one iced tea... it took 15 minutes for my daughter to get her juice and even a few minutes longer for us to get our cocktails he said it was due to the new bartender. We then ordered two appetizers which took at least 15 minutes to arrive we then ordered our food...those of us with salads did not arrive for about 20 minutes our food even longer. My five-year-old set for at least a half an hour after ordering her food before finally getting her grilled cheese and French fries which arrived cold . At the end as per our coupon we were able to receive a dessert...my daughter ordered a hot fudge sundae she did not receive it for 20 minutes nor did anyone tell us the cookie dessert would take a half an hour we did not leave until 9:15 that evening! As you can imagine a two-hour dinner with two children under the age of 5 is not easy. It was not unusually busy even though it was a Friday evening at least three tables were seated before during or after we were and were all done with their meals and gone by the time we were able to get up.. it was so slow we had to get our dessert boxed to take them home which he handed my father a piping-hot foil pan of cookie and then asked if we wanted a bag. Our waiter kept blaming the chef for the slow service but after waiting 15 or more minutes for our daughters ice cream... we watch him sweep the floor under our table and the tables of people that had come and gone during the course of our meal. While the food was delicious and the value was exceptional the slow service and lack of consideration over a table with two young children will probably prevent me from returning...
love the restaurant, the service wasn't great this time but usually is. they took care of our special request, so that was a plus.
Our food was very greasy and my husband was facing the door with the sun shining in his eyes the whole time!
Ordered steak and crab..
Order came without the crab.
Told the waitress. She apologized and said the crab would come shortly. 13 minutes later still no crab. 15 minutes later crab arrives. Crab was old, not fresh and the meat was rubbery. Waitress said she will tell the manager. 10 minutes later manager arrives at our table. Explained the problem. She apologized. Said she would take the crab back and bring us fresh crab.
10 minutes later crab arrives at our table a few crab legs short of what was sent back and just as old and rubbery. Again talked to manager who said it was all the crab they had left.
Well that explains why it was old and rubbery. Probably sitting on ice for a week !
Manager did take $20 off the bill.
Suggest this Steakhouse stick to serving steak and not crab.
Btw - very chintzy on the steak size. Guess it is 6 oz. as advertised before they cook it and after they cook it becomes 4 oz. Sure didn't look like the picture in the menu or the advertisement.
Next time it will be Ruth's Chris Steak House !
They were behind on seating reservations, but not too bad - about 15-20 minutes. Noise level made it hard to have a good conversation. Service once seated was good and food was good, but nothing exceptional. Overall ok experience.
Valentines Day dinner date. We had an 8:15 reservation and we got to the restaurant about 7. Didn’t expect to be seated before then but figured we would arrive early and ask. Host was rude overwhelmed by all the people and instead of just offering to see what they could do to seat us early she was did not attempt accommodate an early arrival and had us wait until reservation. Not the typical experience for customer service at a restaurant. Lesson learn would rather be on time for reservation than arrive early.
Went for Valentines. Great food. Good place to take a date.
My husband and I went for Valentines dinner and we made reservations. We got seated very quickly and got drinks and appetizers quickly. Then we waited, and waited. We watched other tables who were sat after us order, get their food, and finish their food all before we got ours. The waitress kept coming by and saying she was waiting for our food but then the manager came by and told us another waitress had taken our food to her table and that he was personally going to watch out for our food. Within another 10 min he brought our food out and we ate. They compt our dessert for us and were very apologetic. Honestly the waiting actually let the appetizers settle and we were able to eat all/most of our food. The staff was VERY attentive, even with the waiting and the manager and waitress made sure we always had a drink. Very well compromised.
We made advanced reservations for Valentine's dinner. We were punctually seated, the staff was very attentive and our server Sarah was awesome, very friendly and a joy to converse with. Our food was cooked just right, taste great and the value was reasonable.
Valentine’s Day and the restaurant was very busy. However we were seated within 10 minutes of our reservation and service was exceptional. Food was great.