Worst restaurant experience I've ever had, hands down!
Made a reservation at 2 pm for a 6 pm meal through Open Table(and got a confirmation). When we got there, the hostess (who told me that she's also the owner, so I'll refer to her that was from here on in) told me that they cancelled my reservation on me because they were too busy.
She said that she had called '20 minutes ago' to cancel my order.
I checked my phone and there was no call.
She then told me that she can get me a table inside in '15 to 20 minutes'.
After a half hour wait, a person in my party of 5 went to ask her how much longer it would be.
The owner told her rudely to sit back down and wait.
I went back to tell her that we were leaving after waiting 40 minutes (and driving 30 minutes to get there) and the owner seemed very confused as to who I was and wrote my name down and told me it would be 20 minutes.
When I told her that I had already been waiting 40 minutes and had already talked to her, she rudely told me that I shouldn't had made a reservation on a Friday when they have a band playing (which was not posted anywhere on their website). Like this was my fault.
I told her that that's why I made a reservation.
She then told me that she never cancelled my reservation after I confronted her about it and that it'll be another 20 minutes.
I told her that my 5 year old can't wait 90 minutes for dinner.
She told me that I should had brought food for her if she was so hungry.
Absolutely the worst service I've ever, ever, experienced. The people in line behind me looked mortified by what had happened, and the people I brought from out of town said they've never seen such a incompetent owner.
90 minutes wasted and all we got were complete head games. I was so embarrassed.
This is a story I'll be telling people for decades.