Nearby points of interest
Nearby points of interest
About Benihana - Wheeling
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Take a walk around our restaurant and learn about Japanese culture with our Japanese artifacts such as a bridal kimono, or take a seat outside and enjoy the tranquility of our outdoor koi pond. Please remember that we are closed between lunch and dinner from 2:30 p.m. – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. Although reservations are not required, they are recommended.
Wheeling, IL 60090
Japanese, Sushi, Steakhouse
Hours of Operation:
Monday - Thursday: 11:30 am - 2:30 pm
Friday: 11:30 am - 3:00 pm
Saturday - Sunday: 12:00 pm - 3:00 pm
Monday - Thursday: 5:00 pm - 9:30 pm
Friday - Saturday: 3:00 pm - 10:00 pm
Sunday: 3:00 pm - 9:00 pm
$30 and under
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
Bar Dining, Bar/Lounge, Beer, Full Bar, Non-Smoking, Takeout, Wine
Benihana - Wheeling Ratings and Reviews
I always think Benihana in Wheeling will improve, but it never does...The front desk person is always rude, when you checkin and let them know you are onetime, respecting them, they then make you wait when no one is there...its so dumb. Our chef was running out of butter, oil, food, what the heck, I'm about to get a $200 dinner bill...Anyway, they didn't take a coupon I had which they said join our CHEF TABLE bla bla ...DONT!..its a con
In short the service is not great, the fun of cook on the table is lame as the chef has no energy and the wait staff look like they are overworked and underpaid
See you in Chapter 11 Benihana-Wheeling
Our server, Jackson was amazing. He was incredibly attentive and was able to answer all questions that we had. Our chef seemed tired and/or new. He put too much food on the grill and ended up burning peices of it as he was trying to catch up. He also did not seem to use all the seasonings that we are accustomed to. It was busy enough that it did not seem prudent to try to call a manager over, as it was Mother's Day and the food was not so over cooked that it was inedible. The restaurant was very clean and well kept.
We visited there on a Sunday evening for the birthday of my son's GF. They sat us quickly with another party of 3. It was over all wonderful experience for all of us. Excellent food, entertaining chef and fried rice is our family's favorite. Will go back there again soon.
I am a frequent diner at this particular location of Benihana. Tonight our food was all under cooked. Not good when you are eating chicken and shrimp. Then the steak was over cooked and definitely not medium rare as we had ordered it. Seriously made my stomach sick. Quite a disappointing dinner tonight.
As always we had a great time and this time they changed up some of the chef tricks that left us talking the next day about how great they were. They are always great at service and accommodating. My only grape on this one was that all three of us did not enjoy the chicken, it was lacking flavor and possibly slightly undercooked. Otherwise we had a great experience and loved or cook!
I knew the fried rice would be an upcharge from previous experience, but that's not advertised on the menu. It's also not the most flavorful fried rice. In fact, I wouldn't say any of the food I ate (teriyaki steak, grilled veggies, soup, salad, fried rice) was very flavorful. I still used the dipping sauces on my teriyaki steak. There are other hibachi restaurants that are much better.
For all the hype about this place I would have to say my family and I were very disappointed. Ordered 4 medium rare steaks and all 4 of them were well done. Asked for no mushrooms on one.. it came loaded with mushrooms. No excitement or enthusiasm from of chef!! Lack of presentation. I will definitely still to our normal place in Vernon Hill!! And when we did complain they took off 20.00 from a 200.00 order. Will not be going back!!
They need to clean the vents that circulate the air while the chef is cooking. I was at one end of the table and the smoke and fumes were killing me. Had to keep leaning back to avoid the fumes! The vent was filthy and not circulating properly.
Chef was good. Probably would make this place a once a year visit.
Honestly this was the worst show I've ever had at Benihana. The chef was terrible, he didn't do anything. He attempted to flip his utensils but apparently was to hungover to catch them, and that was the extent of the show. He did not know how to cut the protein proportionately or in a fluid motion, so it all came out butchered. I feel like alot of the food we ordered went to the other guest at our table. We asked for medium rare steak and it came out well done because he was taking forever with everything else. The only thing he did manage to do consistently was burn himself. The attitude of all the employees was terrible, every question or comment was met with an attitude. Through our the night I heard other guest complain about the service they were receiving. For $200 for 2 people I expect a five star experience, unfortunately the service here was worst than a McDonald's.
A major reason you go here is for the "show". There were 3 kids at our table and our chef did a total of 2 not so great tricks and that was it. Very disappointing. Food was good but not inexpensive. If you do not get the entertainment along with it no reason to go there and pay the prices.
There's no better description of this restaurant other than "it was fine". Not great, not terrible, just "there". Was a little irritated the find out the gift card we were given as a holiday gift ended up being used at another Benihana. Not sure how this happened but having a $100 gift card end up only having $29.75 left on it seemed odd to say the least, given that we hadn't touched the card since receiving it. Didn't appreciate the manager saying "there's nothing I can do for you" (you're the manager - right?). Also didn't appreciate her saying "maybe your friend got multiple cards and gave you the wrong one...". No, our friend didn't get "multiple cards" and mix them up, and even if they did, who on earth buys a gift card for $29.75?! Even after showing the manager the gift card envelope that was filled out for $100 by Benihana we still got nothing. Never really wanted to visit your chain restaurant, and now I know I'll never be back.
Parking was ample.
The service from our waiter was excellent and the food is what we expected. When we do go to Hibachi restaurants we hope for more entertaining chefs. That is what can make the night truly special. I noticed that it was not just our chef but all the chefs seemed reserved.
Too bad. That is what will keep us coming back with our family and friends.
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