Nearby points of interest
Nearby points of interest
About Benihana - Wheeling
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Take a walk around our restaurant and learn about Japanese culture with our Japanese artifacts such as a bridal kimono, or take a seat outside and enjoy the tranquility of our outdoor koi pond. Please remember that we are closed between lunch and dinner from 2:30 p.m. – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. Although reservations are not required, they are recommended.
Wheeling, IL 60090
Japanese, Sushi, Steakhouse
Hours of Operation:
Monday - Thursday: 11:30 am - 2:30 pm
Friday: 11:30 am - 3:00 pm
Saturday - Sunday: 12:00 pm - 3:00 pm
Monday - Thursday: 5:00 pm - 9:30 pm
Friday - Saturday: 3:00 pm - 10:00 pm
Sunday: 3:00 pm - 9:00 pm
$30 and under
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
Bar Dining, Bar/Lounge, Beer, Full Bar, Non-Smoking, Takeout, Wine
Benihana - Wheeling Ratings and Reviews
We were the last table to leave and they brought us our checks before asking if we wanted some ice cream which came with our meal. They just wanted us to leave. Then I asked for some sauce to take home with my leftovers and the server tells me it's LOCKED up for the night. What does that mean. Was very disappointed and it was only 10:00 on a Saturday night. Please.
I love Benihana in general. I typically go to the one in Schaumburg but went to this one for my birthday as it was closer to my next destination. I'm 31 and I have to admit I look forward to the tricks the chefs complete as a part of the experience. Our chef this time did only the volcano and heart but did it with no livelihood. I was disappointed. If he wasn't going to interact with us We could have simply experienced a regular hibachi station at a local Chinese eatery. This was the second time my experience was like this at this location so I will not be going back to this one.
The hostess was especially accommodating for my 5 year-old granddaughter's birthday. She took a picture and gave it to us in a frame and brought out ice cream with a candle and sang Happy Birthday. They made her feel special and the chef was entertaining and engaging.
It was mostly as expected and fun, the food was good. It was my daughters 18th birthday, but we were sat with another couple, had to wait for them, and wasn't allowed to sit at the head of the table that we wanted. The greeting seemed like this principle was displeased with us.
Otherwise, the servers and chef were wonderful, the food good, and the place is pretty and clean.
It was my daughter's birthday, so I signed her up for the Birthday Club . I received, in e-mail, the $30 certificate and there was big button stating 'Print Certificate'. But alas, the certificate did not have the 'barcode'. The 'real' certificate comes 24 hours later ... and we didn't get the $30 off. Very misleading, in my opinion. Service was so-s0. The waitress could have come by more often and asked if we wanted a drink.
We usually love everything about Benihana. Unfortunately tonight we were at a table with 8 other people for a total of 10 at the table. This was too many and very uncomfortable to even eat. We asked to not sit there and we were told this was our only option. The chef didn't even have enough food and had to make more twice throughout the meal. I understand this was a holiday but not a very enjoyable meal to say the least.
First time there and immediately you walk in and smell and see dirty carpet . I was embarrassed to bring my husband there for father's day but he always wanted to try a different habachi place from the one we usually go to in Evanston . The man preparing the food looked stressed and his interaction seemed forced. The food was beyond bland everything needed extra flavor. On top of it the man preparing the food was slow in his cooking where each item was given to you one at a time. What am I suppose to do just eat grilled onions? There is a $4 upcharge for getting the fried rice which was a turn off since all the habachi courses were $20-40 or more. It was just a really frustrating experience watching him cook each thing literally one at a time. Other places seem to know how to multi task and prepare the meats and sides together where you can enjoy the meal. I will never go back and would definitely not recommend it to anyone. Waste of money. Also they rush you to eat and pay the bill.. it was insulting honestly after watching a slow preparation yet they have the nerve to not even finish the bland food that was prepared!
Not a place for a quiet, romantic dinner , but perfect for birthdays and gathering with friends and family. The drinks are fun. The food is terrific and reasonably priced. The best part is watching the chef prepare your food. They are very entertaining (some are better than others) . Drinks, dinner and a show for a reasonable price. Can't beat it.
My husband and I went to celebrate my birthday; it was my first time at any Benihana location (he had dined in other states for business meals and enjoyed), and I was excited to dine there. Open Table allowed us to reserve at 9pm, but we were unaware that the closing time was 9:30pm. We arrived on time for the 9pm reservation. The server seemed rushed and distracted upon arrival. I even asked if it was alright for us to be there since it apparently was near closing time, which we were told "yes". We placed the order with the server. While cooking at the table, the chef's energy was low, he was not engaging at all with us, no cutlery experiences or visuals that tend to attract customers there, and appeared in bad mood. We ordered 1 steamed rice and 1 fried rice with the server for our meals and received 2 bowls of steamed rice instead. When I brought this to the attention of the server, he placed responsibility on the chef by asking had we ordered it via the chef but we could only place orders with the server. He then said the kitchen was closed. We also did not receive the birthday treatment of two other parties who were there celebrating birthdays as well. This was not a great first experience. I would like to visit again for a second chance but feel somewhat skeptical.
I always think Benihana in Wheeling will improve, but it never does...The front desk person is always rude, when you checkin and let them know you are onetime, respecting them, they then make you wait when no one is there...its so dumb. Our chef was running out of butter, oil, food, what the heck, I'm about to get a $200 dinner bill...Anyway, they didn't take a coupon I had which they said join our CHEF TABLE bla bla ...DONT!..its a con
In short the service is not great, the fun of cook on the table is lame as the chef has no energy and the wait staff look like they are overworked and underpaid
See you in Chapter 11 Benihana-Wheeling
We went for Mother's Day . I understand that it is a holiday this is why they should have more staff. The host was extremely confused even though we had reservations we waited 20 minutes for our table. Once we got seated the issues continued it took over 15 minutes to get our chef to come and begin cooking. We were 4 people and they sat 6 others with us. The Chef put all the meat for the whole table on the cooktop. The 6 didn't order lobster but they got some of ours. Matter of fact when I said to the Chef that the Lobster was all ours he said now you say it. He didn't offer to make more. He continued to divided all the food in 10 equal parts. We brought this up to the manager but she shrugged her shoulders and told us sorry there's nothing I can do now. Unfortunately it seems like this isn't the place to go when it is a major holiday.
Our server, Jackson was amazing. He was incredibly attentive and was able to answer all questions that we had. Our chef seemed tired and/or new. He put too much food on the grill and ended up burning peices of it as he was trying to catch up. He also did not seem to use all the seasonings that we are accustomed to. It was busy enough that it did not seem prudent to try to call a manager over, as it was Mother's Day and the food was not so over cooked that it was inedible. The restaurant was very clean and well kept.
We visited there on a Sunday evening for the birthday of my son's GF. They sat us quickly with another party of 3. It was over all wonderful experience for all of us. Excellent food, entertaining chef and fried rice is our family's favorite. Will go back there again soon.
I am a frequent diner at this particular location of Benihana. Tonight our food was all under cooked. Not good when you are eating chicken and shrimp. Then the steak was over cooked and definitely not medium rare as we had ordered it. Seriously made my stomach sick. Quite a disappointing dinner tonight.
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