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Sunday, June 17, 2018
It was the best and funniest experience always a great time at Benihana
So we arrived with our Open Table reservation which was nice because we didn't have to wait. We ordered appetizers and 45 minutes later they still weren't out. I asked to cancel them because we were already eating our main meal and the waitress attempted to make us feel guilty and told us that we should take them anyways. Generally when you order appetizers, you get them before the main meal, not 45 minutes into it.
1. We had a very good time. Chef great, food great.
2. My daughter is a vegetarian and there were no choice for her.
3. We had an attitude problem with the hostess (twice). While waiting to be seated (we had reservations for 6), the front room was very crowded. My wife and daughter were standing in the crowded area near the hostess stand. My wife was then, well, lets say stabbed, by the hostess wielding a clipboard, pushing the edge into her back, in an attempt to make more room. Then the hostess squealed "Excuse me". Not sorry. When my young daughter suggested to her mom, they could move, my wife responded "She's just being a b----". (My wife later apologized to the assistant manager admitting she had been rude). The hostess made sure she told all her co-worker s and the assistant manager, what my wife had said (and of course not telling the entire story). The same hostess went to seat us. There were three hostesses leading various groups to their tables at the same time, and my son asked who we should follow (it was his birthday) and the hostess responded in a snarky, snotty tone "Me, of course!" and walked onward in a huff. That was when my wife spoke to the assistant manager.
My wife profusely apologized for her language and takes full responsibility for herself BUT as a service provider, the hostess was way out of hand. I understand busy days, everyone can get overwhelmed but the hostess (whom most customers interact with first), needs to fly above that.
The assistant manager dealt with the complaint saying the restaurant manager will be having a word with her. The assistant manager offered us free appetizers (which we declined because that was not the point in bringing up the transgression).
Still love the restaurant but its a little tarnished now.
Our server was always ready to refill our drinks and clear away the empty bowls and plates. The chef, Felipe, was polite as well as entertaining.
One negative comment was about not asking first if we want the grill onions before placing it on our plates.
Once we were seated everything was great, but what's the point of a reservation if we still need to stand around for 20 mins to be seated? The waiting area was packed with people, all with reservations, no place to sit.
Loved my birthday celebration. Ray was great!
Great experience Michael was a great cook. Mrs. Bridgette was a great waitress.
Benihana always delivers. Sushi and seafood options are my favorites. Cooked to perfection. Ray was super.
Great Chef 👨🍳. Funny, friendly and engaging.
Food prepared as requested and delicious.
Had a wonderful Birthday experience! It was fun! Much better than the service at the Carlsbad location.
Great food and service Angel our chief was amazing
Very entertaining, excellent food and service. However, by the time you are done, your clothes will be ready to be washed...!!
My grandson was delighted with the chef’s show. Food was excellent.
We had a great time for Mother's Day. The chef was amazing and so was the food!
I love to take my daughter once a year on Mother’s day. I find it to be too expensive for more frequent visits. The food is always delicious and we enjoy the experience, the service tends to be hit or miss.
Mother's Day of course was very busy. We arrived on time for our reservation. The thin, short, brunette hostess was immediately short, rude, and had no eye contact with the mom we were celebrating when we checked in....couldnt have made a worse first impression...from there it was fantastic. ..waitress and chef were awesome. Food was, as always, delicious...
I enjoyed the staff and the food, it was unfortunate we had to sit with people that were a bit loud and unbearable. Will try again for Happy Hour but holidays I’ll pass.
It was a great time I did notice they changed their prices for Mothers day a little higher for lunch other than that everything was wonder !!
Crystal was the best Chef!!! Food was great!!! Highly recommend!
My experience was good, I accidentally scheduled our mother's day lunch earlier than what I wanted and didn't know until I got there but they still got to sneak us in. I was very thankful for that. I also know it was very busy but I didn't get what I wanted, I asked the server to ask for extra shrimp instead of scallops. When they cooked my food, they gave me scallops. I didn't want to complain and hold off on everyone's food since we're on a table with a couple. Then, the waitress told us that the ocean treasure meal cones with ice cream and we noticed when we got home that she charged us for that too. She forgot my steamed rice, my son didn't get his water until later. It was an ok experience but it didn't really go smooth like how I wanted it to be especially on mother's day with my mom.
Hands down best Benihana experience we’ve ever had and we’ve been to many all over. Our Hibachi cook was HILARIOUS and engaged with the kids the entire time. I haven’t seen my boys laugh like that in dinner in a while. We will be back for sure.
Our server chad had too many tables and was unavailable and overwhelmed. He was very kind and clearly wanted to be more attentive but due to the demands placed upon him by Benihana, he couldn’t deliver.
Awesome way to spend an early Mother’s Day!
Great food, good for all ages, tasty lunch & dinner menus. Fun, friendly & fast. Great customer service
Our favorite place to dine. We come once or twice a week
Very good food and entertainment. Our chef Michael was wonderful
Our chef Tyler was the best we have ever had at a Japanese restaurant in which they cook in front of you. He not only had all the tricks he also had some great jokes and incorporated some magic as well!
I'd like Benihana for every occasion, I'd glad to go for Anniversary, Birthday, Mother's Day, San Valentines because I'd liked to much The food, entres.
We reserved a Table at 3:45, we got at Benihana’s around 3:20 we were very hungry and asked if we could be sitted in a table before our scheduled time. We were by ourselves no soul around us except for the receptionist, they were waiting for some other reservations we were told, at the end we were sitted at 4:20. That’s my only complain. Other than that we had a great time and food was amazing!
Excellent service at the bar and super fast. However expected a little more food for about $20. The filet was good except for the fatty pieces.
My wife and I celebrated her birthday and had a great tim.
We really enjoyed the food.
Great service. Our chef was experienced, funny and really made our night enjoyable. The staff was very friendly.
Very good. Service was great!
Awesome service, food and food preparation performance!
Noisy, smoky and food was ok. Chefs were vary accommodating and funny. Service was slow.
We had a 5:30 p.m. reservation. We were greeted immediately and seated almost immediately. From the hostess to the server to the chef(Crystal) what a fabulous experience. This was our first and not last experience.
Great service always a pleasure being a customer l; My favorite chef is Italo he knows us, and isnt afraid to open up with us!
Needs TLC. Tables not bussed - first thing you see as you walk through lounge into dining area. Bathrooms not clean. Oversized mirror in bathroom needs replacing - and I wasn’t scrutinizing - these things just jumped out. Menus not clean. Chef was great - fun, lively. Our kids enjoyed it, but overall we won’t go back.
Quick service back to work on time!