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Sunday, June 17, 2018
Food was great, service was extremely slow. We go twice a year for birthdays and this was by far the slowest service.
Benihana (MPLS) did a good job catering to dietary needs. One person with wheat and other food allergies, and one vegetarian, in a party of 5.
My recommendations is have a party of 8 or be prepared to share a grill with others.
Noise level can get loud sometimes hard to hear people only a few chairs away from you, we were in a corner so no one 2 sides, and still it was loud.
Food wise - the chef did a great job of cooking to order, note given the food needs timing was a challenge. The Salmon for the allergies came out well ahead of the rest of the food, the tofu meal was also cooked well ahead of the rest. (understanding that the meal was cooked first to keep as vegetarian as possible)
Only real nit at the MPLS location was that we were never offered dessert - the bill was delivered and the server left.. never returning.
Avoid the MOA location - had a bad experience earlier in the month, our table was 2 groups of 4, the server delivered the soup to a woman with a wheat allergy, luckily she knew not to eat it. Server also spilled soup on one of my party. And again bill was delivered without offering dessert, when dessert was delivered I was served (initially) the wrong variety...
Only really mentioning MOA as it seems to be a trend that they skip the ice cream/sherbet course. If I am paying $30-$40+ for a meal that includes dessert I would like to at least be offered dessert...
I LOVE BENIHANAS ONE OF MY FAVORITE RESTAURANTS I ALWAYS MAKE A RESERVATION EVEN WHEN I DONT I ALWAYS GET RIGHT IN I ALWAYS ORDER THE SHRIMP AND STEAK WITH CHICKEN FRIED RICE AND EXTRA SHRIMP SAUCE THATS THE BEST
We went to celebrate my son's birthday. My Mom and I ordered the same thing, and both woke up sick in the middle of the night.
Excellent quality of seafood served. Our meal preparer was very charismatic and very good at his job. Great place to dine. Will go again when I'm in Minneapolis.
We have been to the MOA Benihana prev, and I must say, this one was MUCH better! The food was awesome. Our server was very friendly, very attentive. She found out that it was our daughter's graduation, and they included a photo in a benihana frame of our table. FUN!! and special. Our cook was ok. He didn't really interact much. He also didn't do as much as the cook behind us was doing with his group?!? but his cooking skills were spot on, so that's what counts, Overall we loved the experience, and would go here again for sure.
Chef was good. Server was inexperienced and little bit lost , drink orders were a chore and werent attended to well. Then I felt very rushed during the dinner. My daughter and I ordered Tuna which was awesome but is cooked later than the other entrees. We had eaten about 4 bites when the server asked if we wanted boxes. Again, probably just inexperienced but kind of a bummer when you're spending $250 and up for dinner. It was a special occasion (birthday) and we normally have a really fun experience there. 🙁
The food was really good, but the service in this location is absolutely terrible.
Horrible service. Was not given $30 off dinner certificate because there was no bar-code on it. It was my birthday. No acknowledgement what so ever! No apologies or anything
My boys ordered filet mignon and they were serve some other steak it was not filet tje other group at the table got there filet the other guests were suppose to get the steak in the trio not filet We go there just for the filet my boys love it
Chef was fantastic-entertaining. Food was good but really salty. Prices have really gone up 2 adults 2 kids-no alcohol was a couple hundred. They've changed the menu and started charging extra for the fried rice....which is a big part if the chefs show anyway. Cleanliness..Don't look up at the nasty ceiling tiles, bathroom was disgusting, table was sticky, one party at our table asked the waiter to wipe it again...he never did. Chairs were sticky too. Saw the waiter pour water from his tray onto grill...I understand germs are probably killed but still-gross. waiter also set tray on part of grill and was slightly melting, prior to chef coming- yuck. waiter did keep everyones drinks full and all orders were right. They had a security guard on site....on Mothers Day. The place has really gone down hill the last few years.
Our Chief was AMAZING! He lighted up the mood at our table and included each member at the table. He was the best Chief we have ever had and we go to many locations of Benihana's.
The most annoying things was the person at the table had their cell phone on the whole time and was face timing with another person. EXTREMELY RUDE!!! I wish we could say no cell phones but I know that isn't the case....would be nice to limit access or inform them not to use cell phones unless they step away from the table. Was rude for us for they weren't apart of our family and we don't even allow our daughter to use volume even in a restaurant. They were rude to the waitress too and I felt sorry for her. She still put a smile on and just dealt with it. She shouldn't have too but she did...she was very pleasant it is isn't her fault the menu was different do to Mother's Day.
Absolutely amazing atmosphere. Our chef had a great sense of humor! Food was excellent! Would definitely recommend and go again!!
We loved it! The food was fantastic and the service was everything we’d ever need.
It’s getting to be very expensive and the portions and quality are going down. Bar drinks are extremely expensive. But food is still very good but they need to stop changing the quality and quantity.
The food was not worth the cost. It was just OK. It was fun watch the food being prepared but that was it. Very loud and the seating makes it hard to have a conversation
The poor service rating was completely for the front host/hostess. We had a reservation at 4:30 for a party of 6. We were asked if we were all there and we confirmed we were. Then we got a pager and were told they were getting a table ready. After 15 minutes, we inquired about the table since we had a reservation. Got the same answer, they're getting the table ready. Finally, 10 minutes later, a party of 2 showed up and then we were all seated. So, apparently, they were hoping and waiting for a party of 2 to make the 8 person table complete. Useless reservation.
Once we were seated, the experience was good. Our waiter was friendly and the teppanyaki chef was humorous. Food was good as well. Our elementary school-aged kids thought it was a blast. Not the cheapest meal but you are definitely getting entertainment with it.
It was my first visit. Everyone was friendly, the staff, the cook and the tables mates we had. Lots of fun and very filling.
Benihana's has a fantastic atmosphere, the food is awesome and they always put on a good show. Highly recommend!
Good good good.
Great food great service
One of my favorites and has been for years. Every time that I go to benihana the food is pretty great.
The tuna and shellfish were excellent while the chicken and steak were good but unspectacular. If you get the five-course meal be prepared for an enormous amount of food. Seriously, these portions would founder an NFL linebacker. Advise anyone to nibble at the apps and salads to leave room for the entrees, which were better than expected from a restaurant I expected would put the flashy presentation above quality. I would go again.
A disappointing experience. First we were placed with a group that had 2 noisy children and we would have been crammed next to them. We did get moved. The server forgot to bring rice and had we not asked for it, never would have received it. The atmosphere has changed. It appears to be a rough crowd and we were wondering if that is why a security guard was present. Not sure if we want to continue celebrating our birthdays here.
It can get expensive real quick.
We had a reservation for 5:30pm and got sat at 6pm which was frustrating. Getting drinks took a long time both initially and when we ordered a second. We finally got the first course at 6:30pm which when you come hungry seems like an eternity. Also, the server made a inappropriate comment when my son asked if he still got something for his birthday (referring to ice cream) that was jarring and made the entire table uncomfortable. The chef who cooked our food was great and salvaged the experience. My son likes to go to Benihana for his birthday each year, but I think we may try somewhere else next year due to the wait and service.
Even though we had a reservation, still had to wait
Was a great place for food,cheer and friends looking forward to a return visit. Chef was awesome
First time at this location. We a had reservations at 7:30 and didn't get seared until after 8:00. The bar was really neat. The service after being seated wasn't the greatest. We've never had any problems in the past at the Mall of America location. However, it was much more convenient being able to park close by rather than going throughout the mall.
Have eaten at lots of Benihana locations but never seen a worse one than this location. Was 30 mins late to sit us than original check-in time of 7pm and food was only served at 0810pm. Inexcusable as I had two young kids and their moods, appetite and schedule was completely spoilt. Place seems understaffed and the chef even had to go and get some items they had forgotten. Chef was pretty good but the delays spoilt the evening and plans. This location seems to be on a downward trajectory in terms of service. Even the check-in desk folks were not very good and I had to follow up three times on our reservation seating. Avoid this location...
This experience was so fun for me and my sister birthday! Thank you for your good customer service we will be back for my birthday ❤️
Food was very good and cooked to perfection. Server and chef were both very friendly.
It was our daughters Birthday
Very entertaining and quick
Birthday lunch, excellent service, and very clean!
The food is always a hit or miss depending on the chef. On this particular night the food was a little bit salty than usual. The service often sucks when it comes to extreme long waits even if you have reservation.
The chef did not seem to know what he was doing. Served onion as a first course?
Service was awesome. Food was excellent. Manager on site was very friendly and beautiful inside and out
Prepare to wait even when having a reservation. The wait-time and meal took over one hour.
We were seated promptly, our server was friendly and efficient, kept the drinks full and the food coming, chef was fun, entertaining, and the food was delicious!