Happy Mother's Day. Don't just give a gift. Give an experience like any other.
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Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
I gave them 5 stars for service because they were great about getting us in sooner than our reservation. We skipped hibachi to get dinner at a decent time, but the waiter for regular dining clearly had his hands full. He did his best to keep up on refills, but forgot to bring one of our sushi rolls and didn't offer us our icecream that was supposed to come with our meals. Our plates all came out at the same time, but a couple were lukewarm and my sister's splash'n'meadow meal was cold. She gave up after a few attempts of waving down staff and ate it because she was hungry.
To top her cold meal off, the waiter kept my sister's change without asking.
Benihana has good food, but the MOA location did not provide quality that met the cost.
Golden Valley is a little further out, but we'll try that location for the next birthday.
Dropped something on the floor, and when looking for it realized how filthy the floors were... even found an old chicken bone! My chair was broken, the table was sticky and we had to return dishes because they were not clean. Overall the place was in need of maintenance and a good cleaning.
My favorite restaurant, loved this location offered more appetizers like Gyoza.
The food and server was good, but the service from the hostess was very poor.
Great food, great service, and a excellent show. Nice to eat and the walk around the mall if you're not to stuffed.
We booked a table for 3 pm. We arrived at 2:45 and after a 15 minute wait were seated. We ordered our meal and requested from the waiter that the seafood be lightly cooked. Seafood when over cooked is chewer and hard to eat. The cook arrived and again we asked that the food not be over cooked. The food was way over cooked and very chewy. We spent over $200 and the dinner was awful. We will never go there again
Probably one of the most outstanding shows I have seen. Staff was very friendly and attentive to our needs. Food was wonderful.
Everything was good ECEPT the Crab Appetizer. Very bad.
Front of house seemed disorganized. Many turned away but so many open tables. Great waiter and chef.
The service this visit was sub-par. Not sure if the restaurant was short staffed or if it was just our waiter. Kids drink was brought in regular glass for a 5 year old. We had to requet forks well after our salads were brought out. Just very slow service. The meal was both entertaining and delicious. I had to take my daughter to the bathroom at the end of the meal and when we came back they had sung Happy Birthday to my wife with neither one of us there, and we were the only one’s in our party. How do you not see when you are coming to the table that the party is not all there and wait 2 min. For them to return to take part in singing?
Not satisfied with service on this visit.
The food is always great,but the wait staff is slow .They were a little better this time but we still had to wait for drinks and our checks.We always get way better service at the golden valley location.
This was the first time where the food hasn’t been really good. Over salted and it seemed as if the chef was in a rush. We were eating early, 4:30. The waiter wasn’t desired either. Appetizers were forgotten. Not on refills of drinks.
Our entire party had the hibachi meals and they were all cooked well but a little stingy with the fried rice on this occasion. Usually the bowl is mounded with rice and this time the rice was barely even with the top. For the extra cost it seemed like we got shorted. The chef did the little tricks as expected and he was friendly. The wait staff is always very, very slow and this time was no exception. Be sure to plan for about 2 hours--you don't need that long to eat but the slow service makes it take that long.
We usually prefer the MOA location, despite the pace of service, but on this occasion a fellow diner at our table had a fly in her salad which made the rest of us not want to eat the salad. The server was not especially apologetic and the manager did not come to apologize until the diner went to find the manager at the end of the meal. The lack of apology or concern disappointed everyone. Even after the manager came to the table (again, after the customer went to find her) she didn't seem particularly apologetic--just slipped her a $20 gift card to use in the future.
I just wanna say I HATE your seating policy. I made a reservation a month prior but because my whole party couldnt be on time they wouldnt even seat us and were going to cancel my reservation even though i made it a month in advance. its not my fault it takes 20 mins to find parking at moa on the weekend...the gentleman and woman in the front need to learn better customer service. it makes NO sense why you cant seat the party till the other guests arrive. I have NEVER been to a restraunt like that and it makes me wanna drive all the way to the benihana in maple grove to get better serivce then moa. i do have to say our waitress and chef made up for all the trouble in the beg. I guess you need better, brighter staff in the front. this is your forst contact with customers and your gonna loose business fast with people like that. I sure hope you take this to heart because i had a stressful night on my birthday at that at moa benihana.
Our Chef Jose was Amazing friendly and personable, I will def. return on future trips with clients.
Service from our waitress was very good, She was polite and attentive.
Apparently when you come for lunch and order off the dinner menu there is no show . You watch the guy cook your Food he will do no tricks or anything . We chose to come to lunch so it wouldn’t be terribly busy and have a cozy date .. that was a total bust. We were not offered dessert when it came with the meal.. the shrimp appetizer was served after our food was cooked. I got the emperors feast my date got the lobster and steak.
21st nda celebration. It was treat
Benihana's always delivers. The food was very good, our chef was wonderful and our waitress was good, she talked pretty fast, so everyone at the table had a bit of a hard time understanding everything she said, but all in all, it was a wonderful experience.
The only downside was waiting for about 15 minutes once we sat down to get served.
We were sat at 5:31 and left at 7:25. Never received our desert, didn't get forks until the shrimp was on my plate. Water refills were non existent. Note, it was not busy tonight. Server didn't bring checks in books, made all four parties share one pen to sign our checks. Disappointed. Chef was excellent of course.
It took quite a while to get served drinks and have orders taken once seated. With young kids, that can become somewhat problematic. But overall, everyone was kind and fun, and food was excellent as always
Our overall experience was unfortunately tarnished by the unintentional seating of a rather unpleasant couple of people. If it had not been for them our experience would have been top notch. They even went so far as to cook my wife and my food first due to seafood allergies!
Fun place to eat and will get you full believe it or not!
It was Okay nothing to write home about. We got the hibachi meal, and didn't get our rice until after we were done with our entree. Additionally, I ordered a soda and got 1 refill the entire night. My Fiancee was drinking lemonade, and then asked for hot tea that she never received. To top it off the hot water was broken in the Men's bathroom. Overall it was just Meh.
They cancelled my reservation for few min late and gave us open table after waiting but food was worst. Not going again.
What a great place for a birthday dinner. Ashley our server was the best server I have ever had at a Benihana restaurant.
Great experience! Great food, service, and atmosphere!
We had 2 birthdays.
We have been to 3 Benihanas now. Our experience at the Mall of America location is the best so far! That is saying a lot considering we live in Maple Grove and there is a location 5 minutes from us. ❤️
We had fun from beginning to end. The food was amazing! The service throughout our dinner was outstanding.
Went for my moms birthday and chef Jose was excellent! Our server was excellent and we had a blast tonight! They really made us feel special!
I have been to many Benihanas' across the country and this one was okay. Friendly staff, and clean. They seem to have different sauces than most of the ones I have been too. The one with ginger was good, but the creamy sauce was different and very bland. We were not a fan of that one. The soup and salad were good, but we weren't served them until after our chef has started his show of cooking. Servings were not as big as other ones I have visited, but still tasty.
Bartender swamped but maintained a good pace. The server was awful and made no offer to compensate for his massive delays with drinks and desserts. Thank goodness for Chef Miguel, he turned it around.
Our server must have been new as he was not quick with returning with our drinks, deserts or cleaning off dishes The chef was really good and everyone enjoyed him.
Compared to other Benihana locations this location really fell short of our expectations.
My first time! Hope for many more! Super fun! Thank you!
Every this was fabulous!!!!
Best chef ever! So funny and talented!
Service could have been a lot better. I have had a lot better service here.
Great service & Good Food. The service team did a very professional job of changing our reservation and having a table ready for us shortly after we arrived.
The waiter and Sammy our cook were awesome!
It was a good dining experience for Valentine’s Day me and my date both enjoyed the food and the service we will be visiting more often.