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Sunday, June 17, 2018
Our reservation was for 8:30. After us and two other parties were seated, we waited and waited. After 8:50 rolled around, nobody had came and gotten our drink order. There were waiters standing around and looking, but nobody ever came to our table to get our drinks. After we got tired of waiting, as it was our date night and we were super hungry, I had My boyfriend ask the receptionist for a different option. She advised that we could go to the bar area. We go to the bar area, where there are maybe 2 other customers in the whole area. There were maybe 3 or 4 waiters/waitresses in this area and we still weren’t helped. After 10 more minutes of waiting for someone to acknowledge we were there, a waitress finally comes. However, she just dropped off the menus, said she would be right back, and then disappeared after she never even made eye contact with us. After having waited 30 minutes for someone to even attempt at taking our drink order for water at least, we decided to leave. My boyfriend had to pay for a valet for a restaurant that we didn’t even get anything from. I love Benihana’s but this was the worst experience I’ve had at a restaurant, and it ruined our date night.
Service and Chef great but food was about average and maybe add more variety of sauces
Had to wait 45 minuets for my reservation. Didn’t understand that at all.
My sister & I made reservations here to celebrate Mother's Day & our parents 41st Anniversary. The reservation was set for 6:45p & we weren't seated until 7:30p. This is utterly ridiculous. We understand that this was a holiday but overbooking your establishment in order to ensure profit gain is an inconvenience for those of us who planned our outings ahead of time. Due to overcrowding, we were forced to wait with other patrons, outside, in the heat. While taking in the less than suitable scenery, we happened upon 2 dead Koi fish floating aimlessly in the dismal abyss you call a Koi pond. We couldn't help but wonder how long the family of flies that were devouring Koi carcass had to wait for their reservation. On a high note, the waiting staff, chef & our food was amazing. If only Benihana's management & maintenance were the same.
Reservation not honored. Seated 25 minutes after reservation time.
This was the best Benihana experience ever! It was mom first time dinning at Benihana and it proved to be the perfect Mother’s Day treat. Our Chef, Jorge was the absolute best! He’s the most entertaining chef I’ve had at any of my hundreds of visits. I can’t wait to return just to hang out and be entertained by Jorge! Oh the rice is amazing too.
The entire dining experience was good, except for our arrival. In spite of having reservations we still had to wait. This is not the first time we've had to wait. They need to figure this issue out. Other than that, we enjoyed the dining experience.
Went with my Guys for Mother's Day and had a great time the staff was pleasant and the chef was great in his presentation
Excellent service and food!
Best place to celebrate a birthday. They bring out free ice cream dessert with a candle and sing Happy Birthday, but the best part is that they take a photo and send it home with you.
This is my second time at this location and it was just as great as the first time. Our chef was great with our kids and we all enjoyed ourselves.
Wonderful place to celebrate anniversary, birthday or mother's day!
Normal hibachi place. It was good. Koi pond outside.
The Miso soup was very flavorful. The food was good overall, there was so much that I took some home. It was my first time trying apple fuji sake, and it was good.
We enjoy going to Benihana for birthdays. Always a good time. The food is great.
Food is really good, but for the price I'd go just for special occasions. People at front were not quite friendly. We had a reservation@7pm, they gave us the table almost 40 min after, even that we got on time. Also, I registered my dad 'cause it was his bday the same day we went there, but the specifications do not say that the $30 gift certificate is valid until 24 hrs after the registration, so they didn't give him the discount, and for everybody it was not fair, because is not specified, in that case we would chosen another place. Moreover, we had a surprise cake for my dad and they don't even sing nothing like servers usually do, we know that. They looked that they don't even care about the occasion. It was my second time there, and probably the last one. Maybe look for another location, even when the food is really good and tasty. Kind of disappointed 😢😞
Lady server was rude. I made reservations yet still waited 25min to be seated.. we were on time.
We've made this Benihana our preferred location for birthday celebrations. It's always excellent food and fun atmosphere with very good service.
One of our family's favorite restaurants! Very allergy friendly which we appreciate.
Our. Experience was wonderful the. Food was excellent the service was friendly wine was awesome
It was great! Everything was delicious! The chef & waitress were sweet & generous! Will be coming back!
We always come for the teppanyaki dinner cooked in front of you. Once upon a time, all the chefs were Japanese. Our chef Luis did a great job. This place is not inexpensive but you're paying for the experience as well. It was disappointing that after I was asked which rice I preferred (steamed vs. fried), I was afterwards charged for choosing fried vs. no charge for steamed. That was a minor thing, and the overall dinner was quite good. This room was community style, which was fine. We were a party of four and shared our side of the grill with 6 others, plus there was another table with 8 diners across from us. On the aesthetic side, the outside pond was looking murky and did not properly show off the traditional coy fish.
Always fun and tasty. My daughter said the sushi was great. Fun venue for a celebration.
We enjoyed good food and service, but the decor is TIRED !!!
They really need to refurbish this place. No comparison with Benihana in Las Vegas !!
Great food, excellent cooks. My family enjoyed themselves. Everyone was very courteous.
Everything was fabulous!
We came in March and the service was horrible...waited over an hour for chef to come to our table. This past visit however, was great. Our waiter was excellent and we were finished with meal in a little over an hour. I wish we had had him in March. He really made up for bad service in March!
This was my first time trying Benihana’s. We made reservations and ended up still waiting an hr or so before being seated. However, the food and service was great.
The wait for our table was 1 hour 15 min. Our reservations were for 7:15 we sat down at 8: 30 with the manager as our server (she did very well). The chef looked exhausted, but he did well also. So our dinner took us about 4 hours. That is very unacceptable when you have an long drive home or even if your close.
We had a great time, this dinner was the kick-off for celebrating my husband's 40th birthday. He really enjoyed himself. The staff was amazing from the Valet all the way to the busboy. I love this location. Our server wasn't as lively as one's that we had in the past, but his jokes made up for his tired demeanor. I'm sure he probably had a long work day. Keep up the good work. We will be back again for sure. The food was cooked to perfection as always, and my compliments to the chef on the delicious soft shell crab. YUMMY
It was my first time there to celebrate my daughters 6th birthday. Was a little worried she would not like it she is a picky eater, needless to say all the kids cleaned their plate. Everything was good, the staff was AMAZING. Can't wait to go again.
Food was bland no flavor and the service was average. Last few times we been to this location the food has not been good. Definitely not the same Benihana we use to frequent back in the day it has gone down hill.
Delicious Tuna Steak
We waited an hour WITH a reservation. Then 30 minutes at table before our chef came
Worst service of any restaurant and I eat our a lot! It was my husbands birthday and all of our children and spouses came
Birthday dinner - Oscar was such a great chef! We really enjoyed our evening!
Lots of fun as usual at B. Our chef was master of droll comedy. The bar seemed to be out of many drinks but overall satisfactory birthday outing.
Good entertaining Resturant, food is freshly prepared.
All was good.
We went to celebrate Easter and found it very crowded and noisy. The chef for our table was very quiet and didn’t do anything fun for the kids. No tricks or funny comments like we are used to. It was very disappointing, especially for the price of the meal.