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Sunday, June 17, 2018
Great food and drinks. My only complaint is the bathroom. It needs major overhaul.
Food was great as always. Chef made experience very friendly.
Service was extremely to slow , when there’s large groups you should have enough staff
Great food as usual! We have been here many times and have never been disappointed. The fried rice is better here than anywhere else! Menu offerings are much more extensive than other Japanese restaurants. The atmosphere tops all the others as well. The design has a more private feel instead of the "one-room" feel of other places. This is a great place to go for any size party!
Happyy Niece had a 30.00 birthday coupon because for the amount of food for not worth it. Also, we both were celebrating out birthday and no singing or anything. I won't be going back. Food was tasty just not enough.
Food was good. Took twenty minutes after our reservation to get sat, and it took another hour to even get a cook which was disappointing.
I had a 7pm reservation. I arrived at 6:50pm only to have to wait for almost 20mins to be seated, and never be told sorry about the wait or given any acknowledgement of the time we had been waiting, then it took another 10 mins before the waitress came out, then other 10mins before the chef came only to have the waitress forget to serve our salads before the chef came out and started cooking. The chef himself was not personable and friendly as the others chefs I’ve had at the Plymouth Meeting location. On top of that he didn’t let the vegetables cook through enough and some of the rice was hard. This was my first and last time at the Cherry Hill location.
I have visited Benihana a many of times before, the server was very friendly but not fast with tge tables request. It wasn’t crowded either, so things should have come out a little quicker. The chef was not friendly at all and messed up the young ladies take out order whom sat adjacent to us; after he asked her serveral times wether she wanted mushrooms. In all the years I have visited the restaurant the chef was always interactive with the guest. Maybe things have changed.
The waitress took 30-40 minutes to bring our check and had a very rude tone. Other than that the food was about a 8/10. The rice was really chunky and stuck together.
Only criticism would be the alcoholic drinks each time I've gone are pretty watery even without ice.
We decided to come here to celebrate my daughters 5th Birthday! The kids loved it! All the tricks and use of the grill was awesome!!
Worst service ever! Manager Lucas was neither surprised or concerned with any of the numerous complaints he received from all of the tables around us. Actually brought out 3 different drinks all appeared to have skin like particles floating in them. Chef apologized more than the manager and even seemed embarrassed over the dirty drinks and lazy staff members. Avoid this location like the plague!
I made a reservation here for 5:00 to celebrate my birthday with friends. We were seated after about 20 minutes and we waited another 30 minutes at least before the chef came to our table. The server was extremely inattentive. Luckily the food was delicious and that is why I’m not giving one star for this restaurant.
It was my first time there and it was an amazing experience!
Love it can’t wait to come back everything was good
It was our first visit. Great food and chef very entertaining. Can't wait to go back!
It was great
It was a great time
It was great. New server needs more practice.
I always have a great time here. Andrew is the best chef. He never disappoints on food, service and experience. Our server David was not so good. He forgot our brown rice request even after we reminded him 3 times. When our food was ready he said they ran out and it would be 15 minutes for more. After an hour of cooking I know that was a lie and he never put our order in. His drink/appetizer service was just as bad. Luckily we were able to enjoy ourselves in spite of his ineptitude. We will certainly return to this restaurant again and again.
I have never had a bad experience here the service is awesome and show by the chefs is always great to watch. The food is amazing we dine here often!
The food was very flavorful and our chef was entertaining.
We quite often visit Benihana, once or twice a month. They were not overly busy this evening and the service was terrible. We had to go to the receptionist to let them know that we have been sitting at the table for 25 minutes and not one person came to the table to offer water or to even see if we have been greeted by a waiter/waitress.
Dinner usually takes about 1 1/2 hours to 2 hours from beginning to end and we were there for just about 3 hours.
Waiter was not attentive to our table whatsoever! The manager didn't seem to care very much after it was brought to his attention.
One of the worst nights we have ever experienced there. Now it will not deter me to eating there again but if we shall ever come across the waiter again, I WILL ask for a different table.
The food was excellent and so was the service! Mike took good care of us and was very responsive and attentive. We went to celebrate a birthday and had a great time. Although the wait was longer than expected despite all the empty tables, we had a fantastic experience. Would definitely recommend to others.
I made reservations and got there five minutes early and still waited twenty minutes before I was seated, the portions are getting smaller and the price is going up, three people order chicken two pieces were on the grill and they cut one in half I felt like they are giving kids portions to adults. When you come in to the hostess stand the young girl who works there is more worried about who is going to pick her up then helping the guest in a timely and professional way. Everybody needs a job but if you are going to have a bunch of young people run it teach them customer service. On a positive note the food is still good and the cooks at the table always are pleasant and prepare the food well.
Had reservations . Had to wait 30min after because they didn’t have enough chefs. Then when ordering told them I was allergic to shellfish and she said they would cook it in the back . Could have went to a regular restaurant . Other types of these restaurants cook the shellfish last .
Waiter and cook wasn't a team. Cook had to keep going to the back to get things the waiter was suppose to get. Cook was nice but half the experience is the show and the interaction between cook and customers. It wasn't any. I use to hold Benihana and a higher scale then Hibachi on Del ave butvwhen I went to hibachi the next day for a B-Day lunch. The cook all the cook did just about every trick and interacted with us the whole time.
I really enjoyed my time here the chef was great. Was celebrating a birthday as were so many others and we were the last to leave the restaurant. I didn't think they would and even though everyone else had gone the servers came to our table and sang Happy birthday. I really appreciate the effort and I will be coming back.
Made an reservation for 9:00. Waited a half hour after arriving. Was told after my date and I were seated that we wouldn't see a chef for an hour, due to the restaurant being short staffed. No one from the front desk or management said anything up to that point. If I go back to Benihana again, it won't be this location.
Overall, my party had a good time and the food was great. The sole problem appeared to be a lack of hibachi chefs at the time my party was there. Understood it to be a 1-off thing, and not likely to happen again. Will come back again, as past experiences have been really great ones.
Was annoyed at us and rude.
Took very long time to get food
Most of the table walked out after waiting one hour.
Loud loud loud place.
Mgr gave us a discount but never again
Had a great time. A little disappointed though. Went for my daughters birthday. I was told by a friend she would get a photo in a frame and they come out singing. Got nothing.
Awful!!! We made a 7:00 reservation for 3 people, and waited almost an hour to get seated!!! We continuously asked how long as we had reservations and others coming in way after us we’re getting seated, and told 2 minutes for almost an hour. They apparently don’t wear anyone until they can fill a table of 8, so we were waiting for a party of 5 to possibly come. Ridiculous!!!! Food was fair, expensive and we won’t be back!! Terrible!!
Our dinner reservation was for 7 pm; we arrived early in the hopes that we’d get seated sooner. We waited an hour for a table, then another half hour for drinks and the start of our meal. The food was excellent but the wait - with reservations - was too much.
Overall experience was good however we had along wait even with reservations. Thought the hostesses could've been more honest about the wait time. Kept telling everyone 15 minutes when the wait was more like 45 mins.
I love this place & truly enjoyed myself & the food...