About Benihana - Alpharetta
Alpharetta, GA 30022
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Alpharetta is located a quarter-mile east of Georgia 400 “Hospitality Highway,” at the corner of Mansell Rd and North Point Highway, near North Point Mall. The Verizon Amphitheatre is only five minutes away. Our spacious restaurant offers twenty teppanyaki tables for hibachi dining and a large comfortable sushi bar with a semi-private meeting space. An 18% service charge is added to all guest checks for parties of eight or more.
Japanese, Sushi, Steakhouse
Hours of Operation:
Monday - Thursday: 11:30 am - 2:30 pm
Friday: 11:30 am - 3:00 pm
Saturday - Sunday: 12:00 pm - 3:00 pm
Monday - Thursday: 5:00 pm - 9:30 pm
Friday - Saturday: 3:00 pm - 10:00 pm
Sunday: 3:00 pm - 9:00 pm
North Point Pkwy
$30 and under
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
Bar/Lounge, Beer, Full Bar, Non-Smoking, Takeout, Wine
Benihana - Alpharetta Ratings and Reviews
Don't waste your time. 3rd time that we' ...
Don't waste your time. 3rd time that we've had terrible service. And the management staff could care less. We had a 6pm reservation on a Thursday night for 4 people. Didn't get seated until 6:45. The manager Frank (name we were told by our Chef) was the rudest person I've ever dealt with in a restaurant. If it wasn't for my grandmother being in town we would've left. I've never been treated so terrible at a restaurant. Such a shame because it is good food but I will never go back because of the service. We've been to quite a few Benihana's around the US and this is by the far the worst one.
The chef was horrible! He took forever t ...
The chef was horrible! He took forever to make our food and it was burnt/over cooked. Two other tables who were seated after, ordered after us, and had the same amount of people at their table finished before we were even done getting our actual entrees. To top it all off the place is nasty. There was food all over the floor like it hadn't been swept all day, walls had stains and holes. I go to Benihana's often and this is the worse experience I've ever had, won't be going back to this location.
We made a reservation for 7pm for 5 peop ...
We made a reservation for 7pm for 5 people. However once we got there we had to find a host to check in after waiting for several minutes at the host stand! Then we didn't get seated until 50 minutes after our reservation. Unacceptable for a reservation to celebrate a birthday!
This location discriminates against age. ...
This location discriminates against age. I took my family for my son's birthday- we were treated well, wished happy birthday, revived a complimentary desert and had a great evening.
So I book a reservation for my daughter and her friends to celebrate HER birthday 5 days later and they are rushed, not attended to and she never received a birthday desert even though when making the reservation I noted it was her birthday and her friends alerted the service staff as well.
I gave them enough money to tip well, they were dressed nice and are a great bunch of kids who were hoping to enjoy a birthday dinner for my 15 year old.
If they don't plan to treat all customers equally, maybe post a sign that states they discriminate against age so we know what to expect. We will never return
The food was great but the service could ...
The food was great but the service could definitely be better. We had to wait awhile for our table even though we had a reservation. And then we had to wait a long time to order. If it had not been for all of the waiting it would have been a better experience!
Disappointing. Food was marginal, the co ...
Disappointing. Food was marginal, the cook was not into it at all, no entertainment at all the atmosphere was awful and the server showed his face only twice throughout the meal we had to flag him down for refills. Benihana use to be known for a fun time and great food. It's been years since I'd been there and it is nothing like what it use to be. Total let down!!!
We arrived at 6:20 for our 6:30 reservat ...
We arrived at 6:20 for our 6:30 reservation. There were several groups there who did not have reservations and more came in while we waited. At 7 pm all others who did not have reservations as well as those who came in after us had been seated. When I asked the hostess why those who came in behind us were seated before us she said she was doing what the computer told her. When I asked how long before we would be seated she had no clue.
Poor customer service and an arrogant attitude. We will not visit this establishment again!!
After waiting 1-1/2 hours to be seated, ...
After waiting 1-1/2 hours to be seated, everyone that arrived after us and seated at the same time were done with their dinner as ours started
Grated a small discount was provided for their error but for a birthday celebration with friends more should have been done as we were starving.
Worst service ever. Had reservations for ...
Worst service ever. Had reservations for 6 and arrived 15 mins early. Was seated shortly after 6 but didn't get to place drink order including water until 625. The salad that is included with your meal was served at 6:35. My chicken did not hit the grill until 711. We were there for a birthday and they did not do the picture like they normally do. Had to ask for refills multiple times. Took over two hours and with an infant and a three-year-old that's hard. My biggest problem is the fact that we sat at the table for 25 minutes before anyone came over and brought water or took our drink order.
Our party arrived before our scheduled r ...
Our party arrived before our scheduled reservation. We waited over an hour and was never seated. We were there to celebrate a birthday and my family was very disappointed. It appears that we won't be able to redeem Birthday coupon due to the day of the week and dinner restrictions.
Well, to be fair, it was Christmas day. ...
Well, to be fair, it was Christmas day. Honorable mention, do not go weekend of Nov 12-14th either. It is everyone's birthday! (count back to Feb 14th).
Not sure if it is just hard to staff anymore, but the last two times the wait just to get a server and chef is quite long. The food shtick is old. But to the new little kids, it's cool I suppose.
The family next to us had a hair in their sushi. The management does apologize and make amends. It just seems that they have been having a hard time lately. It used to be more efficient. They ran out of items. Just not so great anymore.
Always love the food and if you get a ta ...
Always love the food and if you get a table with people that like to converse and the chef is talkative, then you get a great experience. They were a bit short handed on Christmas night but overall it was a good night and I didn't have to cook dinner! Awesome sauce!
I had placed a reservation for 6:30pm fo ...
I had placed a reservation for 6:30pm for my wife and our children. Upon entering there was no seats in the waiting area and no one to be found. 10 min later a hostess came to the stand and I told her of my reservation and she said that my reservation was for two days later then I showed her my phone and she said it would be a minute. 15 min later I approached the manager and he took me back to the hostess who said I never checked in. I should have ejected then! We finally got seated then we waited another 30 min to get our bowl of soup then 20 min for chef. His table show was the lamest I've ever witnessed At a hibachi. We spent over two hours and almost 200$. Food was ok but it took everything I had not to melt down in front of my children. I also used the restroom which I don't think had been cleaned in a long long time. In my opinion this restaurant should probably just close. The staff seemed to hate their jobs and it's a shame. I won't be back and I urge you all to make a different choice than here. I hate to make such a bad review but it was probably one of my top five worst dinning experiences.
I love coming to Benihana. The food is ...
I love coming to Benihana. The food is always delicious and I always get Rocky's Choice. I noticed that the chicken was different this time. Not necessarily bad, but just different tasting. I love the chicken fried rice so much that I always order a double order. It was superb as always. Our service was a bit off this time, but we still had a good time overall.
I had a 12:30pm reservation but no one c ...
I had a 12:30pm reservation but no one came to the front to seat us until almost 1pm. The waitress kept coming to see if we needed anything but forgot my extra mustard sauce every time, finally someone else brought me my sauce but I was pretty much finished with my food.
Service wasn't so great. I had a reserva ...
Service wasn't so great. I had a reservation and still took about 15 minutes to get seated even though there were open tables. It took the waitress about 15 minutes to even come to our table to take our food orders. Other than that, the experience was great. Chef made us laugh and the food was great.
Our experience was so terrible, it reach ...
Our experience was so terrible, it reached comedic proportions. 3 months ago the service had gotten so bad I said I'd never go back. But we did. This was the final time, ever. We waited for 20 minutes for someone to get our drinks, and that only happened after I complained. There was no show from the "chef" - he cooked the meal as fast as he could without entertainment. When the "chef" fist came to the table, the party next to us had an appetizer and they asked him if it was vegetable tempura or shrimp tempura. The "chef" said "how would I know- I don't know what you ordered" and starting cooking. I almost fell out of my chair. It took me 40 minutes to get a refill on my wine, for which I asked three people, and one was the manager. The manager said he sent the bartender home and he didn't know where the bottle of wine was I was drinking was. I asked for extra "yum" sauce when I ordered. I was very explicit about wanting a lot. It came after I was done with my food and I complained about it 4 times. I asked the manager for the sauce at the same time I asked for the wine, and he said there was a policy change and he had to charge me. I laughed and said I didn't care, and that I was spending 35 dollars on my entrée and 16 per glass of wine, why would I care about whatever he was going to charge for sauce. It's a little absurd to charge for sauce, but hey, whatever they need to do to protect their declining revenue due to their awful service. Anyway, the finally sauce came when I was done. Then the manager asked if everything was ok and I told him the food was good but there wasn't a show (which my little daughter loves). He literally yelled across the restaurant at our server to ask who the "chef" was. He then started yelling at our "chef" across the restaurant telling him to apologize to us for not doing a show. It's funny to note the "chef" simply an ignored the manager. The party seated with us had their own similar problems.
We enjoy celebrations at Benihana becaus ...
We enjoy celebrations at Benihana because the entertainment is engaging and service is so good. NOT ANY MORE. What a disappointment. The chef was not engaging. The service was inattentive. The food was ok. Last time for us.
Be prepared to sit with people who you d ...
Be prepared to sit with people who you don't know...and know that that could really change the experience...and not for the good. My husband and I have had hibachi at other places and I have always wanted to try Benihana. Herd great things. The food was fair, but looking at the table next to us the chef was more engaged, prepared the food in an order that was logical, and was faster with his preparation. Our waitress was nice, but extremely slow and had too many tables. Would not go back unless it was to do the chef class. This may be fun.
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