Nearby points of interest
Nearby points of interest
BAKU is a Japanese Robata-style restaurant that showcases outstanding Sushi and innovative Robata and Yakatori cuisine.
Charlotte, NC 28211
Japanese, Yakitori, Sushi
Hours of Operation:
Monday - Thursday: 5:00pm - 10:00pm, Friday & Saturday: 5:00pm – 11:00pm
$31 to $50
AMEX, Discover, MasterCard, Visa
Valet parking available
Banquet, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Full Bar, Non-Smoking, Outdoor dining, Private Room, Wine
Baku Ratings and Reviews
I've eaten at this several times so was aware of the menu but I've never experienced a dinner like I did on Monday
If you go and order several dishes for 2 you'll get it when the kitchen sends it out. 2 of us already sharing 2 plates along comes another then another then a long wait for the last one
It took 5-6 request for a bottle of wine before they found one in stock. Each request took time
Cocktails where spilled and not to order
It was not a pleasant evening
Manager spent more time at the hostess station than the diners
Wait staff only answer was I'm sorry
So if you don't care what & when you get your drinks or food go to Baku
I'll doubt if I ever go back
I wish them well
Air conditioner was out, so you walked into a sweat box. Our server was extremely rude to us. It took over 25 minutes to get our drinks and they were made incorrectly. Our food came out in the wrong order and one item was like warm. We let a manager know immediately we were off to a rocky start. He said he would buy our drinks instead of making them correctly because he didnt know if they had the proper ingredients to make the drinks... weird! Didn't offer anything else, just bought the wrong drinks for us, which isn't what we wanted. Once we made the mistake of letting the manager know our server was even more rude to us, coming to the table only when he had to drop food off but wouldn't speak to us. Had to get other servers to refill our waters and such. Finally told the manager we wanted a new server all together and our server still came back, most likely to just be rude. The worst part is no other server ever came by our table after that, to check on us or to try to recover the situation. The food was excellent when it came out properly. However we had to also ask someone else for a fork and knife to eat the steak we ordered because of course our server wouldn't provide us with the things we needed. I wouldn't totally hold it against the restaurant because the other servers seemed to be very pleasant and friendly. Our server, Joe, was just down right a jerk! The manager dropped the ball with recovery as well. Would probably go back because the food was good and hope for working AC and that Joe isn't in the building.
The night we chose was in the middle of Queen City's Feast/Charlotte Restaurant Week. Despite the crowd, it was overall an amazing dinner. I'm extremely picky about sushi and have been to some of the best sushi restaurants in NYC and a few other cities. This one falls into my top 3, and that isn't easy. The Salmon Belly Nigiri was outstanding and melts in your mouth. It was our first dish and the perfect start and we actually ended with the same dish - it was that good, we had to have it twice. Most items are served as small plates and shareables, which is perfect for a date night with someone you love. We staggered our orders, which ensured that we didn't get too full and gave ourselves time between dishes. I think we had 5 "courses" total. Already planned out the items we need to order on our next visit, because there were so many items we wanted to try, but we just couldn't order everything. New favorite!
Our overall dining experience was terrible, the food was not good and overpriced. The portions were very little for the price. We left hungry. The AC seemed like it was not working, it was way too hot in there and we couldn't enjoy our food. Would not go back.
We went to Baku for restaurant week. It was our first time there. The food was delicious and the whole vibe was great. Only thing was our server didn't know the name of some drinks which for a nice restaurant I would have thought would have been a given. Overall very yummy. Will definitely be back.
Our group of three ate here on a Thursday night. Our server was amazing. He made great recommendations and gave just the right amount of attention. All of our meal was amazing...we loved the chicken wings, pork belly, toro, skirt steak, and pork dumplings. The only thing we weren't thrilled with was the duck breast. Their offering of ice cream at the end of the meal was perfect. We would definitely eat here again but it is very pricey.
Baku probably has the best sushi in Charlotte. That's not the same level of praise as if we were in Seattle or Vancouver, say, but it's not nothing. The issue with Baku is price. It could easily cost more than $100 per person to feel satisfied at Baku, and I'm a small person with no need for quantity. I could expect & accept that amount in the aforementioned cities, or NY or Tokyo or Frankfurt, but we're not those cities. I suppose if they're getting it, more power to them. But most of the folks I know find other options for Sushi & Japnese cuisine.
The food was great however we had a party of 9 and the service was very slow. Waits of 15 or more minutes for drinks and long wait on food. We got items we did not order and some items were missing completely. I would suggest this is a good date night spot but not for large groups
We had an 8pm reservation and felt rushed to order between the kitchen closed and then finish before closing. At 10:15, the waiter asked if we were finished with our waters so he could start cleaning up. I would definitely go back and order the rice crispy treat app, yellowtail sushi and NY strip ... with an earlier reservation.
The AC was not running properly so it made eating sushi and hot soups unappetizing while it felt like it was a mere 85 inside, the server kept saying it was because people kept coming in and out of the restaurant, that wasn't that busy as it was a Sunday night. Food was excellent, service was mediocre.
Our chicken yakitori came to us undercooked. To our disappointment and surprise, no one apologized when we discreetly (ie, we spoke quietly and kindly so that the couples sitting adjacent to us would not hear) brought it to the attention of the person who came to bus some used dishes and to our server. It is a major issue when a restaurant serves you undercooked chicken. While something comped would be considered a reasonable gesture, to not even receive ANY acknowledgement on the part of the restaurant is disappointing at best.
We used to enjoy dining at this restaurant even though the value isn't the best - South Park prices for decent food and relatively small portions. A customer service experience to match the high price point would have easily redeemed this situation (after all, mistakes happen), but unfortunately, we were left with a bad taste in our mouth (literally and figuratively).
Baku is my go-to restaurant for good fresh Japanese food. Nigiri and sashimi choices are limited but rolls are plentiful and creative. Don't like raw? Baku has numerous delicious cooked options--the tempuras are light and tasty. Sake list is extensive. Service is attentive--waitperson noticed my glance at the menu and came over to see if I wanted more food. I did. Finally, I can hear what my co-diners are saying.
We had a great experience while dining at Baku. There was a mistake with one of our appetizers and it was very late making it to the table (we were done with entrée) but without prompting, it was taken off our bill. All the food was delicious and our server very friendly.
Baku originally opened and first chef owner was spectacular. However when the chef left it was not good. Food suffered.
New owners so we came back. Food is better but not what it originally was. Prices seem high relative to quality of items but not unreasonably high. The original Baku was very expensive but worth it as the food quality was exceptional.
We brought our own wine and server never opened any of the three bottles because she wasn't really attentive. I didn't mind opening my own. They did charge corkage despite not opening a single bottle or changing glasses once. 6x however the serving assistant brought wrong table food to our table and we corrected her 6x so we didn't get someone else's food. She eventually said it was her second day. Poor training or insufficient training to say the least.
All said it's a beautiful restaurant and we hope they fix some service issues.
While we have been to Baku on several occasions, we found it odd that;
) I was able to make a reservation on April 9th for my husband's birthday thru Open Table - but the restaurant was NOT open on Sundays.
2) We received a call to confirm our Mother's Day reservation, of which we didn't have one.
We opted to go to Baku anyway and had a nice enough brunch
3) The service was less than par. We were unable to get a fork - server noted there was a shortage, what?
4) Raman was served late and without bowls or spoons
5) Waiter took forever to appear and explain menu for the day
6) It appeared like total chaos in the restaurant
We went for my husband's birthday. I think this is a you go once type of place, but, after that, you're good. When the say small plates, they mean it. The prices are very expensive. The food is really good, but, you really only get a bite or two of it for each menu item. Our service was terrible - we were seated for about 10 minutes before being greeted (mind you this was at 6:30 and the restaurant was empty). It took a long time before we ordered food. Then my husband ordered sushi (because the first two items he ordered were really small) and the sushi sat on the sushi bar for about 15 minutes before our waiter brought it over to us. The strand of lights on the sushi bar looked cheesy and the decore was nothing exciting. Again, food was good, but, we won't be back.
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