About 411 West
411 West, an Italian restaurant in Chapel Hill, NC, specializing in seasonal fresh pastas, wood-fired pizzas, fresh seafood, steaks, and specials inspired by the flavors of Italy and the Mediterranean. Located on the west end of Franklin Street, Chapel Hill's main thoroughfare, 411 West is convenient to the campus of the University of North Carolina and a short drive from the Raleigh/Durham Airport (RDU) and the Research Triangle. The atmosphere is warm and romantic, and the staff is friendly and accommodating. 411 West is also well known for a great selection of wines and fabulous desserts made in-house.
Hours of Operation:
Saturday & Sunday Brunch: 10:30am - 2:30pm;
Dinner: Sunday - Thursday 5:00pm - 9:30pm, Friday & Saturday 5:00pm - 10:00pm
$30 and under
AMEX, Discover, MasterCard, Visa
411 West Ratings and Reviews
We've dined here before - always a good ...
We've dined here before - always a good experience. The food is wonderfully prepared.
All our food was outstanding. We had a ...
All our food was outstanding. We had a party of six and we all had different things. presentation of food is very simple. No frills, all is a la carte thus no garnishes to speak of. Service is excellent and the restaurant has a very nice atmosphere. The chairs are especially comfortable. There is a separate bar area, noise level was fine for talking at the table. I really like this [place. It is expensive, 500 for six, but worth it on a special evening.
Always a great experience at 411 though ...
Always a great experience at 411 though I wish the portions had been a bit bigger for brunch.
One of the best! The waiter was amazing, ...
One of the best! The waiter was amazing, we were difficult, but he did great! 😊 The food was spectacular, one of the best chicken parm meals I have ever had! Best experience on a date ever, good job guys!
The food was awesome and our server was ...
The food was awesome and our server was great! The ribeye is outstanding!
We did an early Father's Day dinner at 4 ...
We did an early Father's Day dinner at 411 last Saturday night. We got a table that I had requested for noise reduction. The restaurant was very busy and our waiter was new to the wine scene. He was very sweet opening his first bottle on the job with us. I had heard of 411 as "the place to dine." However, the bread (rolls) very stale and could have been day-old hamburger buns. The Cesar salad was fine, but nothing special. The calamari was more bread than calamari. Good flavor, but lots of bread. Sauce nice! My daughter's salmon was very good and the swiss chard with potatoes very savory and perfectly done. My husband's dinner was tasty. My shrimp dish was totally overcooked and the shrimp very tough. Lemon sauce nice... Our wine was reasonable and nice. Had it before at another restaurant. I would rate this restaurant about three stars. Was looking for a more all-around great meal. We had a nice time... but won't be going back right away.
My husband had been to this restaurant a ...
My husband had been to this restaurant a number of times in the past years. I remembered it as have a special ambiance and menu to make this return trip worth it. It was our wedding anniversary. We dressed nicely and had reservations at 6 pm. The dinner crowd wore completely casual clothes. Some people had flip flops and shorts. Our food was not tasty or special. It was also over priced. I would not go there again for a special celebration
Always a favorite
411 is one of my all time favorite restaurants from college and it's always a treat as an alumni to go back with my husband. Just cute and classy enough to feel special without being too crowded or expensive. The texture of the Gnocchi is just dreamy and they always have very flavorful sauces. The only suggestion that I would have is to make the scallops and gnocchi a full size dish. It's clearly marked small plate, so it's fairly not enough for a full entree. You should adjust the proportions a bit and make it an entree. So tasty.
You would expect better food from a restaurant that was voted "Best Italian Food in the Triangle." We have been to 411 West a number of times in the past and were very pleased. So, we returned for my birthday in early June. First of all, the patio was absolutely FREEZING, but in all fairness, the waiter asked for the A/C to be adjusted, and it was. The most disappointing thing was the food. Two of us ordered the shrimp pasta dish and were seriously amazed at how bad it was. The pasta was overcooked, cold, and dried out by the time it got to the table. The shrimp were COMPLETELY overcooked, and the dish was very under seasoned. So much so that I couldn't eat them. My daughter ordered the lasagna, which she noted tasted good, but visibly unappealing. The sauces was dry and charred around the edge of the dish. Lastly, one of our party ordered the linguine with (I think) chicken and mushrooms. Again, the pasta was cold, and the dish lacked seasoning. We will not be returning.
A disappointing dinner experience
I chose 411 for my birthday dinner with my husband because I had enjoyed the restaurant and the food for many years, but we had not been there in awhile. We were seated promptly and the restaurant did not seem busy, but it took a very long time for the waiter to come to our table. That set the tone for the meal: extremely slow service. The rolls that were brought out before the meal were warm, but I assume they were rewarmed since they were very hard on the bottom. These were not the soft and tasty rolls I remember from previous visits. The entrees were also disappointing. I ordered the pizza which was a pre-made crust with meager toppings. Husband ordered the trout which he said was overly seasoned. We did not order dessert.
Delicious! Great service. Lovely atmosp ...
Delicious! Great service. Lovely atmosphere.
Had not been here for a long table but on a whim got resv with open table Seated immediately with great service and food, do try the strawberry shortcake
411 West is outstanding. I've been dinin ...
411 West is outstanding. I've been dining there since it opened. Food and service are always outstanding. Never disappointed with my visits. Highly recommended.
Good service. Reasonable prices. Clean. ...
Good service. Reasonable prices. Clean. Food was wholesome.
Overall OK but a number of items were to ...
Overall OK but a number of items were too salty. I usually like salty but this was too much. The flavors were well developed, the ambiance was good, service was good too.
First time in a few years to visit 411. ...
First time in a few years to visit 411. Ordered the Margherita pizza. The tomatoes tasted like they came from a can. Quite disappointing. Salads were good and service was attentive. But canned tomatoes...really?
I've eaten here before and it's always palatable. Service is always excellent. This time I had the seafood pasta dish from the luncheon menu and although it was tasty the seafood was seriously overcooked and the portions were rather small (and I am not a big eater). It was a special occasion luncheon and I think we will find a less expensive alternative next time.
Helped make a wonderful graduation weekend
Very nice and helpful during a crazy weekend. Good food, not great....Nice servers, very accommodating to picky eaters. Nice enough. Would go back if given the opportunity.
Waiter was very loud and excessively soc ...
Waiter was very loud and excessively social with other patrons to the point that we couldn't hear ourselves at our table under the glass in the back (atrium?). He even challenged me when I asked for salad dressing on my salad, telling me it already had enough dressing on it.
Fabulous as Always
411 West continues to be a favorite. Good food, good service, and Franklin Street in Chapel is a great location.
Great little spot
Fresh Italian. We loved it. Our waiter was awesome, very polite and attentive. It's a small place so make a reservation. We will definitely go back when we move to the area.
Great spot to have dinner. Vibrant scene ...
Great spot to have dinner. Vibrant scene, great service. Scallop dish was very good, risotto cooked perfectly. Scallops were smaller than I anticipated, but still tasty.
Excellent food and service
My husband and I enjoyed a dinner here before a show at UNC. All of our food was delicious (salad, a salmon and gnocci appetizer, and a fresh pasta with spring vegetables in a cream sauce). The service was excellent, and graciously accommodating of our slightly late arrival due to traffic and parking issues. We will happily go back in the future!
Ambiance was lost due to noisy table
The food and service were great but a large, noisy group tarnished our experience. Some people do not have "indoor" voices and it was clearly a work gathering. I wished we had moved to another table, since we were seated beside this obnoxious group. Unfortunately, the waiter did not seem to notice and we ate quickly and left within an hour of sitting down. We will return but will specifically request to be away from large groups. I hope they sufficiently tipped the wait staff...
boyfriend and I met my parents here for ...
boyfriend and I met my parents here for dinner before going to a concert. Always consistently good and I jump at any opportunity to come here. Always loved their sister restaurant 518 in Raleigh, too (and it was much closer for us) until they closed. The lemon linguine is the best!
411 West, a perfect night
We visited 411 West on a Saturday night in April. There were several large parties as this was a prom night for the local high school. This did not disrupt our dining experience at all. The atmosphere was bright and energetic. We had a great table by the front window with a fabulous view of Franklin Street. The service was professional, helpful and seemed to know what we needed before we did. The food was spot on. We ordered steaks, chicken Marsala, chicken Parmesan, pesto pasta and margarita pizza. Everything was superb and perfectly prepared. The desserts were definitely the best part of our experience! 411 West was fabulous and we can't wait to return!
We enjoyed the dining experience , 411 W ...
We enjoyed the dining experience , 411 West a nice find as we go to Chapel Hill often each year. Food was very good, the peanut butter chocolate dessert was a perfect end to a good meal . Pastas hand made in house a nice touch as well. Service was well above par, our waiter was always within reach but let us enjoy the meal at our pace. We will come back again.
Pleasant ambience and overall dining experience
Pleasant dining experience. The wait staff was courteous and attentive. He offered wine and meal suggestions. I appreciated that he was very patient as we sampled a variety of wines and mulled over the menu. My salad was a bit unremarkable but my friends mushroom ravioli was to die for.
A Bit Disappointing
We have dined at 411 a number of times and have always been pleased. They have obviously played with their brunch menu which is not as satisfying as it once was. No biscuit with the eggs and it seemed to me that Luigi came in a skillet and was pipping hot. Not this time. Perhaps they ought to reexamine the changes which do n it seem for the better.
Great Restaurant for Sunday Brunch
This was our second brunch in a month's time. The first time we took a couple to brunch on Easter Sunday. We had such a good time and the food was so good, we decided to take another set of friends to brunch this past weekend. Eat time we dined on the patio serviced by Hannah. She did a very nice job both times. We will be back for Sunday brunch again soon!
Still a favorite
411 West has been a favorite for years and continues to please. :)
Excellent food bur wait staff was mediocre
Our waiter seemed more interested in his phone than waiting on us. He did the bare minimum and never cracked a smile. The food however was excellent.
We enjoyed dinner with friends. The service was prompt, informed and very at tentative. The food was very good from pasta to pizza, chicken marsala and more! Take an opportunity to visit 411 West. You will not be disappointed
A great place to celebrate a special occ ...
A great place to celebrate a special occasion . We were celebrating my husband's 50th Birthday. The pasta dishes were delicious. Terrific atmosphere. Look forward to going back again soon!!
Easter Brunch "miss"
We took our family for Easter Sunday Brunch and were very disappointed. After a fairly long wait for our food, my wife's meal was completely wrong from the one she ordered, with food items she specifically could not eat. The best we got was "sorry" and no other options to try to make it right. There was not much food with the other plates we ordered either, but pretty high prices. The general vibe on this visit seemed to be "it's Easter, we're busy, get used to it". This was a busy day, our bill was quite high, and we're not inclined to return. A concession on at least her meal would have been appreciated, but that didn't happen and she left hungry. Huge disappointment with a long time favorite of ours.
Had a very nice lunch on a Thursday. The restaurant was pretty empty and quiet. Food was good, but nothing too special. Service was fine too
Great time... great food... lousy service
I LOVE going to 411 West when I'm in Chapel Hill. Half-off Wine bottles on Monday nights and a great wine list. Was disappointed with our service this time - wrong orders, long time between getting water and not too friendly.
One of our favorite restaurants
411West feels both like a great neighborhood restaurant but also has a special feel to it. The wait staff is pleasant and unpretentious, the menu is varied and the food delicious. Appreciate being able to order "small plates" when not wanting a full-size entry. The mushroom ravioli and chicken marsala are two of our favorites. When it's crowded, it can be too noisy, but that's to be expected.
The place was nice and romantic. We had ...
The place was nice and romantic. We had brunch on Sunday and the food was okay. The omelette had good flavors but was overcooked. The side of potatoes served were very tasty but was not warmed up all the way. It was borderline cold. The best thing was the cheesy grits. It was really good. Service was okay but the server clearly did not know the menu very well. Overall, the place was great but food was average.
One of our favorites
411 has been a favorite for a long time. Franklin Street is a lot of a fun a good location. Good service and good food.
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