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The Oak Room - The Westin St. Francis Reviews List

The Oak Room - The Westin St. Francis

This is the place to enjoy a hearty breakfast and a full buffet. For lunch, dinner and cocktails, relax in a historic retreat featuring a seasonal menu with some old time San Francisco favorites. Room has just finished an extensive renovation that was part of the whole renewal process of the Historic St. Francis. Join us on Facebook to take an indepth look at our remodeled room. We feature a Comprehensive California wine list.
See more The Oak Room - The Westin St. Francis details
29 Current Reviews
Summary of Diner Ratings & Reviews
Overall 
3.3 / 5
(Very Good) 3.3 / 5
(29 Reviews)
Open Ratings Snapshot
Rating Breakdown 29 reviews
5 stars
(4)
4 stars
(11)
3 stars
(7)
2 stars
(4)
1 star
(3)
Food 
3.5 / 5
(Very Good) 3.5 / 5
Service 
3.7 / 5
(Very Good) 3.7 / 5
Ambiance 
3.5 / 5
(Very Good) 3.5 / 5
Noise Level
1.3 / 3
Moderate
Filter Reviews By:
Diners classify this restaurant as:
  • special occasion(12)
  • romantic(9)
  • good for groups(6)
  • great for lunch(5)
  • fit for foodies(4)
  • kid-friendly(4)
The Oak Room - The Westin St. Francis Reviews List
Review 1 for The Oak Room - The Westin St. Francis
Overall rating 
4 / 5
(Very Good) 4 / 5

Beautiful dining room setting

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"I loved the beauty of the dining room. The staff were friendly and helpful. My sister and I had the beef spareribs; tender, good sauce, and boneless. The servings were generous. We used the Dine about Town menu and were happy."
Dined on 6/14/2013
 2007
Special Features: special occasion
0points
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Review 2 for The Oak Room - The Westin St. Francis
Overall rating 
4 / 5
(Very Good) 4 / 5

romantic dinner

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
"I went to the Oak Room during the "Dine Around Town" to celebrate the Valentine's day that in my country is on June,12th. and it was a very nice choice... The waitress was a lovely lady, the ambiance is sober and elegant and the food was just delicious !
Our reservation worked perfectly as well. Thanks a lot.
"
Dined on 6/12/2013
 2013
Special Features: romantic, special occasion
0points
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Review 3 for The Oak Room - The Westin St. Francis
Overall rating 
4 / 5
(Very Good) 4 / 5

Good business lunch location

Customer Avatar
OpenTable Diner
Dined on 6/10/2013
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"Needed a quite place for a business lunch. It was an ideal choice - unrushed, tables spread out, unobtrusive servers, and quiet."
Dined on 6/10/2013
Special Features: great for lunch
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Review 4 for The Oak Room - The Westin St. Francis
Overall rating 
2 / 5
(Fair) 2 / 5

Not as good as we had hoped

OpenTable Diner
Dined on 6/05/2013
Food 
2 / 5
(Fair) 2 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
"This place is very quiet and has quite an atmosphere almost like you are in an old library. Unfortunately, their Dine About Town menu was NOT the same online as when you got there. Very disappointed as we wanted the prime rib. The food was fine but nothing spectacular at all. In fact, the salad needed some help so that was not a good way to start. The pot roast was moist and tasty but not outstanding. Our server was very kind and did well yet our food coming out in stages was a bit slow for us. We probably won't be back because the price really does not match the food quality. On another note, a homeless person tried to eat there and the staff handled it pretty well and then went around to all of the customers after."
Dined on 6/05/2013
0points
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Review 5 for The Oak Room - The Westin St. Francis
Overall rating 
2 / 5
(Fair) 2 / 5

Dine About Town 2013

Customer Avatar
OpenTable Diner
Dined on 6/04/2013
Food 
4 / 5
(Very Good) 4 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
"The Dine About Town menu was not the same as on the website, which was extremely disappointing. The food was still good, but it was simply not what I was expecting or wanted. Our waitress was very pushy as it pertained to taking our order. I appreciate the attentiveness, but my friend and I were busy catching up. I feel should she have noticed that we hadn't even opened the menus yet. It was not crowded at all, so there should not have been a rush."
Dined on 6/04/2013
Special Features: romantic, special occasion
0points
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Review 6 for The Oak Room - The Westin St. Francis
Overall rating 
5 / 5
(Outstanding) 5 / 5

You don't find this at Applebee's

OpenTable Diner
Dined on 5/12/2013
Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"A great Mother's Day at the Oak Room. Sunday brunch with a large variety of items to choose from. All delicious. Of course I liked the roast beef and omelettes, but the blintzes were fabulous. So were the prawns. Don't get me started. Quite a variety of foods, all very good. The dessert table was unbelievable. The variety...the tastes. Found a chocolate mousse with gold flecks. A great meal and very attentive staff in a beautiful room in a classic hotel. What more could you want?"
Dined on 5/12/2013
Special Features: fit for foodies, good for groups, great for brunch, romantic, great for lunch, special occasion
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Review 7 for The Oak Room - The Westin St. Francis
Overall rating 
2 / 5
(Fair) 2 / 5

Better customer service, please!

Food 
4 / 5
(Very Good) 4 / 5
Service 
1 / 5
(Poor) 1 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
"During a recent trip to San Francisco, I dined at The Oak Room with old friends. We were busy catching up, so the poor service didn't matter a great deal at the start, however it became troublesome as the evening continued. I found the menu acceptable and ordered the french onion soup: it was salty, but it's onion soup, right? The stock was hearty and the cheese delicious, temperature just right. Next I had the kale salad, and it was delightful. My friends had soup, salad as well and they seemed pleased. Lastly, we ordered the orange peel creme brûlée: served warm with a fruit garnish and delicious. What I found disappointing was the poor,even grumpy, attention of our server even though the restaurant was sparse with guests."
Dined on 04/27/2013
 2009
0points
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Review 8 for The Oak Room - The Westin St. Francis
Overall rating 
1 / 5
(Poor) 1 / 5

Impressive dining room fit

Food 
1 / 5
(Poor) 1 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
"Impressive dining room fit for movies.
Very disappointing dining experience. Clam chowder was awful, so was the rib roast. Rib roast was insipid and half of it was inedible fat. It looked like it was boiled, not roasted. Same with the baked potato; looked blue and very unappetizing. Dessert was decent. Breakfast was decent as well. Scrambled eggs were slimy and terrible. Shame
Will not go back there again and will not recommend to anyone I know.
"
Dined on 03/29/2013
 2010
-2points
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Review 9 for The Oak Room - The Westin St. Francis
Overall rating 
1 / 5
(Poor) 1 / 5

Very Old (and forgotten)!

Food 
2 / 5
(Fair) 2 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
1 / 5
(Poor) 1 / 5
Noise Level
Quiet
Quiet
"We were very unimpressed. The "room" is interesting and has a very old world feel. But, the restaurant is run like no one really cares. And, I guess, no one does! We were the only table with more than 1 person. There were probably 5 other tables, all single men or women on business probably that did not want to order room service perhaps. The food was fair at best. The staff was scarce and our attendant, although nice, was as old as the "room" itself and had to handle all 6 or so tables by herself. I think the hotel has to completely rethink this and just turn it into a buffet or something rather the promote It as a premium dining destination. St Francis does need a repositioning overall. I go to SF a lot but will be avoiding St Francis!"
Dined on 03/26/2013
 2005
-1point
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Review 10 for The Oak Room - The Westin St. Francis
Overall rating 
3 / 5
(Good) 3 / 5

Old fashioned dining room

Food 
3 / 5
(Good) 3 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Energetic
Energetic
"A bit of a discount dinner feel. Old agers specials. We ended up there by mistake, I thought that we were booking the Bourbon Steak House, which is in a completely different class."
Dined on 03/27/2013
 2013
Special Features: good for groups, kid-friendly
-1point
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Review 11 for The Oak Room - The Westin St. Francis
Overall rating 
1 / 5
(Poor) 1 / 5

Disappointing Dinner

Food 
1 / 5
(Poor) 1 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
"Our dinner for four on Saturday evening was a big disappointment. Three orders of prime rib; none were tender and sea bass with little flavor including the sides.
How embarrassing to have invited my business colleague and his wife to dinner with such a poor outcome. The waiter was friendly but oblivious to the poor meal.
The only thing that was good was the wine!
"
Dined on 02/23/2013
 2003
-1point
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Review 12 for The Oak Room - The Westin St. Francis
Overall rating 
4 / 5
(Very Good) 4 / 5

A good choice for Valentines,

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Moderate
Moderate
"A good choice for Valentines, though the Prix Fixe option was obviously a "to avoid" choice. Service, food, and ambiance all decent-to-good."
Dined on 02/14/2013
 2012
Special Features: romantic, special occasion
0points
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Review 13 for The Oak Room - The Westin St. Francis
Overall rating 
4 / 5
(Very Good) 4 / 5

Went for Valentines Dinner.

Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
"Went for Valentines Dinner. Comfortable seating, attentive wait staff and food was nicely prepared and presented. Overall, a pleasant experience and convenient since we stayed at the Westin St Francis."
Dined on 02/14/2013
 2010
Special Features: romantic, special occasion
0points
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Review 14 for The Oak Room - The Westin St. Francis
Overall rating 
4 / 5
(Very Good) 4 / 5

Went there for Valentine's

Food 
5 / 5
(Outstanding) 5 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"Went there for Valentine's day. Had a great time and enjoyed the food."
Dined on 02/14/2013
 2011
Special Features: romantic, special occasion
0points
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Ratings-Only Reviews for The Oak Room - The Westin St. Francis
Based on the average of (15) ratings-only reviews
Overall 
3.7 / 5
(Very Good) 3.7 / 5
3 out of 5 recommend this product
Food 
3.7 / 5
(Very Good) 3.7 / 5
Service 
4.1 / 5
(Outstanding) 4.1 / 5
Ambiance 
3.5 / 5
(Very Good) 3.5 / 5
Noise Level
1.2 / 3
Moderate