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Italian Restaurant Reviews
411 West Reviews List
411 West
411 West, an Italian restaurant in Chapel Hill, NC, specializing in seasonal fresh pastas, wood-fired pizzas, fresh seafood, steaks, and specials inspired by the flavors of Italy and the Mediterranean. Located on the west end of Franklin Street, Chapel Hill's main thoroughfare, 411 West is convenient to the campus of the University of North Carolina and a short drive from the Raleigh/Durham Airport (RDU) and the Research Triangle. The atmosphere is warm and romantic, and the staff is friendly and accommodating. 411 West is also well known for a great selection of wines and fabulous desserts made in-house.
See more 411 West details
139 Current Reviews
Summary of Diner Ratings & Reviews
Overall
(Outstanding)
4.1
/
5
Rating Breakdown 139 reviews
5 stars
(50)
4 stars
(64)
3 stars
(17)
2 stars
(8)
1 star
(0)
Food
(Outstanding)
4.1
/
5
Service
(Outstanding)
4.1
/
5
Ambiance
(Very Good)
3.9
/
5
Noise Level
Energetic
Filter Reviews By:
Diners classify this restaurant as:
- neighborhood gem(61)
- good for groups(46)
- fit for foodies(44)
- special occasion(37)
- great for lunch(25)
- great for brunch(23)
411 West Reviews List
Review 1 for 411 West
Overall rating
(Fair)
2
/
5
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"I've gone to 411 over the years and typically been very happy w the food and service. This visit it was all just about fair, my meal was not very good although my client enjoyed her meal."
Dined on 5/14/2013
Special Features: neighborhood gem
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Review 2 for 411 West
Overall rating
(Outstanding)
5
/
5
Great value
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"This restaurant has very good food at a good price. Wine list is excellent for a medium price restaurant."
Dined on 5/13/2013
Special Features: neighborhood gem
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Review 3 for 411 West
Overall rating
(Very Good)
4
/
5
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"The pasta is homemade, the food is delicious, and the service is quite good!"
Dined on 5/09/2013
Special Features: fit for foodies, neighborhood gem, special occasion
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Review 4 for 411 West
Overall rating
(Very Good)
4
/
5
Loved this restaurant!
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Just what I was looking for - good value with delicious food, not overdone - just right business casual. Able to order some light fare which I enjoyed very much, and didn't leave feeling bloated - nice menu and good wine choices. Highly recommend!"
Dined on 5/11/2013
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Review 5 for 411 West
Overall rating
(Fair)
2
/
5
Disappointing
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Was looking forward to a birthday brunch with my family but this time did not live up to last year's experience at all. Waiter was not very personable or friendly.Home fries were undercooked and flavorless, beignets were tiny and dense compared to last year, container of prepackaged jam was disappointing and french toast was dry."
Dined on 04/28/2013
2013
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Review 6 for 411 West
Overall rating
(Outstanding)
5
/
5
A favorite brunch place
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Brunch is one of our favorites and we find the brunch selections at 411 among the best in the area. Not only interesting but also priced right. They also are quick to accommodate any special requests and the service is competent as well as friendly."
Dined on 04/28/2013
2004
Special Features: good for groups, great for brunch, kid-friendly, neighborhood gem, great for lunch
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Review 7 for 411 West
Overall rating
(Outstanding)
5
/
5
We celebrated our 43rd anniversary
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"We celebrated our 43rd anniversary with 411 West because it is my wife's favorite eatery on Franklin Street. Truly enjoyed it again this year on this special occasion as well as lunch during the year. Thanks 411 West!"
Dined on 04/25/2013
2013
Special Features: good for groups, late-night find, neighborhood gem, romantic, special occasion, scenic view, hot spot
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Review 8 for 411 West
Overall rating
(Very Good)
4
/
5
We were seated in the greenhouse-li
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"We were seated in the greenhouse-like back room which provides a nice ambiance. Many of the dishes have the option of half or full order."
Dined on 04/19/2013
2012
Special Features: great for brunch, neighborhood gem
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Review 9 for 411 West
Overall rating
(Very Good)
4
/
5
Food was very good. Service
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Food was very good. Service was timely but waiter not as friendly as we would have liked."
Dined on 04/19/2013
2008
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Review 10 for 411 West
Overall rating
(Outstanding)
5
/
5
service was excellent as was
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"service was excellent as was the food. creative with right touch of traditional. a little too noisy, but not enough to avoid going back"
Dined on 04/20/2013
2006
Special Features: fit for foodies, notable wine list, special occasion
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Review 11 for 411 West
Overall rating
(Outstanding)
5
/
5
I absolutely loved this restaurant.
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"I absolutely loved this restaurant. Me and my date were looking for a new place to try, and came across 411 West. We were blown away by the quality of the restaurant. The home-made pastas are all delicious and incredibly reasonably priced. We had the Wood-Grilled Shrimp as a starter and then had the Whole-Wheat Fettuccine and the Lasagna Bolognese. Both were great. Definitely left happy and eager to return again. A great restaurant for a reasonable price!"
Dined on 04/20/2013
2011
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Review 12 for 411 West
Overall rating
(Good)
3
/
5
I have been to 411 West twice,
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"I have been to 411 West twice, the first was outstanding. This last time the food was average. I think it depends on the specials, the salad was tastee."
Dined on 04/18/2013
2013
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Review 13 for 411 West
Overall rating
(Good)
3
/
5
Rush Rush Rush!!!
Food
(Very Good)
4
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"The service was so rushed...The main course arrived before we had finished the salads, and the waiter was clearing the table of the main courses before everyone was finished. This was a Friday at 5:45 reservation..We were out of the restaurant in less than an hour. I won't be back unless I have to catch a flight and am in a hurry...Not relaxing at all"
Dined on 04/12/2013
2008
Special Features: fit for foodies, good for groups
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Review 14 for 411 West
Overall rating
(Good)
3
/
5
I've been for brunch and dinner.
Food
(Fair)
2
/
5
Service
(Good)
3
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"I've been for brunch and dinner. The brunch was quite good. Dinner was not. Pasta looked and tasted like it had sat out and dried, chicken was difficult to cut. Our waiter was attentive but unknowledgeable and forgot our salad. I think we hit them on a bad night and will probably give them another shot, but was not satisfied with first dinner."
Dined on 04/12/2013
2011
Special Features: great for brunch
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Review 15 for 411 West
Overall rating
(Very Good)
4
/
5
The food at 411 West is consistentl
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"The food at 411 West is consistently good....their pasta dishes are great! I always enjoy going there."
Dined on 04/13/2013
2011
Special Features: neighborhood gem, notable wine list, special occasion
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Review 16 for 411 West
Overall rating
(Very Good)
4
/
5
I love the wood grilled pear
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"I love the wood grilled pear salad. It is scrumptious!"
Dined on 04/10/2013
2006
Special Features: vibrant bar scene, fit for foodies, good for groups, great for brunch, late-night find, neighborhood gem, notable wine list, great for lunch, hot spot
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Review 17 for 411 West
Overall rating
(Very Good)
4
/
5
As always, the food was delightful,
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"As always, the food was delightful, the service was excellent, and it is a place that we will return to again and again."
Dined on 04/07/2013
2008
Special Features: fit for foodies, neighborhood gem, special occasion
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Review 18 for 411 West
Overall rating
(Fair)
2
/
5
edible, decent ambience. there
Food
(Fair)
2
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"edible, decent ambience. there was nothing inspired or even special about my eggs benedict. no flavors stood out, everything was plain."
Dined on 04/07/2013
2013
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Review 19 for 411 West
Overall rating
(Fair)
2
/
5
Food seemed as if at been
Food
(Poor)
1
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"Food seemed as if at been prepared much earlier and then warmed up. Very little flavor. And service was too fast."
Dined on 04/06/2013
2007
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Review 20 for 411 West
Overall rating
(Very Good)
4
/
5
Food is always wonderful.
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Food is always wonderful. My favorite place in Chapel Hill!"
Dined on 03/31/2013
2010
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Review 21 for 411 West
Overall rating
(Outstanding)
5
/
5
Great food. Lovely atmosphere.
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"Great food. Lovely atmosphere. Service excellent."
Dined on 03/31/2013
2006
Special Features: neighborhood gem
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Review 22 for 411 West
Overall rating
(Very Good)
4
/
5
Food was excellent...that
Food
(Outstanding)
5
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"Food was excellent...that is all I care about!"
Dined on 03/27/2013
2011
Special Features: neighborhood gem
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Review 23 for 411 West
Overall rating
(Good)
3
/
5
Fun, relaxing ambiance. Had
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Fun, relaxing ambiance. Had to be patient with young waitstaff from time to time. Good food for a normal dinner out, but not fit for foodies."
Dined on 03/30/2013
2007
Special Features: neighborhood gem, romantic
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Review 24 for 411 West
Overall rating
(Very Good)
4
/
5
One of our favorites, but
Food
(Very Good)
4
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"One of our favorites, but only if we can eat in the side rooms/garden room. By the bar is way too noisy."
Dined on 03/23/2013
2008
Special Features: vibrant bar scene, fit for foodies, hot spot
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Review 25 for 411 West
Overall rating
(Very Good)
4
/
5
We had a lunch of nicely prepared
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"We had a lunch of nicely prepared salads followed by cappuccinos; the server was extremely polite and had no problem with us continuing to sit and talk after the kitchen had closed."
Dined on 03/22/2013
2010
Special Features: good for groups, romantic, special occasion, great for lunch
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Review 26 for 411 West
Overall rating
(Very Good)
4
/
5
wonderful restaurant!
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"On a two-day trip to Chapel Hill, we chanced upon 411 West and decided to give it a try. I'm sooooo glad we did. The food was absolutely delicious! You won't be disappointed."
Dined on 03/20/2013
2003
Special Features: fit for foodies, neighborhood gem
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Review 27 for 411 West
Overall rating
(Outstanding)
5
/
5
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"We were celebrating our son's 21st birthday. The restaurant was very busy and it was quite loud - which was good since we wanted to celebrate. Our server was Margaret. And she was amazing! Great service, great conversation; personable but not overbearing. Very, very good choice for our evening."
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Review 28 for 411 West
Overall rating
(Outstanding)
5
/
5
Perfect birthday brunch
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"For Grammie's birthday, we took her to 411 for brunch - it was a crowd pleaser with great choices for everyone, young and old.
Highly recommended."
Highly recommended."
Dined on 02/24/2013
2011
Special Features: vibrant bar scene, fit for foodies, good for groups, great for brunch, kid-friendly, neighborhood gem, notable wine list, special occasion, great for lunch, hot spot
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Review 29 for 411 West
Overall rating
(Outstanding)
5
/
5
Great place. Everything just
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Great place. Everything just as it should be."
Dined on 03/09/2013
2013
Special Features: good for groups, notable wine list, special occasion
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Review 30 for 411 West
Overall rating
(Very Good)
4
/
5
We added 5 people to our table
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"We added 5 people to our table of 7 and I spoke with one of the owners. He worked it out so that we could all be together which was very nice; we very much enjoyed the Chicken Marsala and the field greens salad; half-price bottles of wine was a nice addition. Will definitely go again and recommed to others."
Dined on 03/04/2013
2007
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Review 31 for 411 West
Overall rating
(Outstanding)
5
/
5
We travel to Chapel Hill a
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"We travel to Chapel Hill a few times a year. We always make sure we make a trip to 411 West. The food is fantastic. The staff is very informative and works hard to give the customer an enjoyable visit."
Dined on 03/03/2013
2009
Special Features: fit for foodies, neighborhood gem, hot spot
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Review 32 for 411 West
Overall rating
(Very Good)
4
/
5
Overall good experience and
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Overall good experience and would come back."
Dined on 03/03/2013
2010
Special Features: vibrant bar scene, good for groups, great for brunch, great for lunch
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Review 33 for 411 West
Overall rating
(Outstanding)
5
/
5
411 West has a nice enclosed
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"411 West has a nice enclosed patio that wa perfect for Sunday brunch. The waiter was attentive but not hovering. The brunch menu offered a nice selection that included good savory options. Excellent grits and wonderful grilled pear salad"
Dined on 02/24/2013
2010
Special Features: great for brunch
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Review 34 for 411 West
Overall rating
(Very Good)
4
/
5
My husband and I took 4 UNC
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"My husband and I took 4 UNC students to dinner. It was a fun and busy atmosphere. The boys loved it. Everyone's food was great except my lasagna which was cold in spots and a little dried out. The waiter and kitchen handled my complaint well and I appreciate that. I would go again."
Dined on 02/23/2013
2010
Special Features: vibrant bar scene, good for groups
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Review 35 for 411 West
Overall rating
(Very Good)
4
/
5
We had a reservation and they
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"We had a reservation and they seated us exactly on time. Our server, Brandon, was excellent and the food was exceptional.
This restaurant is one of our favorites but we had forgotten how loud it is. It's difficult to carry on a conversation over the din."
Dined on 02/22/2013
2010
Special Features: notable wine list, romantic, special occasion
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Review 36 for 411 West
Overall rating
(Outstanding)
5
/
5
Food was excellent with the
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Food was excellent with the exception of too much
Salt on potatoe dish - tasted good - but if you are on a sodium
Restricted diet - remember to request No Salt
Salt on potatoe dish - tasted good - but if you are on a sodium
Restricted diet - remember to request No Salt
Other than that - great food and wonderful service"
Dined on 02/17/2013
2013
Special Features: fit for foodies, good for groups, special occasion
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Review 37 for 411 West
Overall rating
(Outstanding)
5
/
5
Great food and the service
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Great food and the service was wonderful. Staff was very knowledgeable and efficient."
Dined on 02/15/2013
2011
Special Features: good for groups, special occasion
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Review 38 for 411 West
Overall rating
(Good)
3
/
5
Mixed bag!
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Energetic
"We were seated at a very small table for two beside an aisle and the bar area---very busy and noisy! Service was prompt; however, the waiter brought us the wrong salad. The artichoke spread appetizer was so garlicky, we only ate part of it. My Chicken Marsala was much too bland, but my husband enjoyed his entree. The Creme Brûlée was excellent. We had to ask for water and coffee. The dinner cost was moderate, but I don't think the restaurant was as good as it was several years ago when we dined there more frequently. I probably wouldn't choose it again any time soon!"
Dined on 02/15/2013
2008
Special Features: vibrant bar scene, hot spot
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Review 39 for 411 West
Overall rating
(Very Good)
4
/
5
We're long-time patrons of
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"We're long-time patrons of 411. Our recent dinner, esp. risotto and beet salad, were not up to 411's typical standards. But 1 miss in 20 isn't bad. We'll be back."
Dined on 02/15/2013
2006
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Review 40 for 411 West
Overall rating
(Very Good)
4
/
5
Brunch....nice menu ,not at
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Brunch....nice menu ,not at all noises."
Dined on 02/03/2013
2011
Special Features: fit for foodies, good for groups, great for brunch, great for outdoor dining, neighborhood gem
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Review 41 for 411 West
Overall rating
(Very Good)
4
/
5
good again.
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"I love 411, and the food is always good in my experience. I think the prices are reasonable and service also great. I tend to find the tables a bit too small (my husband is 6'2") so it sometimes feels a bit cramped at the table, but the experience otherwise is a treat."
Dined on 01/27/2013
2013
Special Features: fit for foodies, neighborhood gem, romantic, hot spot
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Review 42 for 411 West
Overall rating
(Good)
3
/
5
This was our second visit
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"This was our second visit to 411. Chicken marsala was excellent (again) but the lemon linguine was a big disappointment. Server did not refill water glasses nor did he offer to get us another glass of wine when he delivered the dinners and our wine glasses were almost empty. He also did not offer a dessert menu - we had to ask for one. Will still visit this restaurant again, but will avoid dishes that could be flavorless and swim in oil. LOVE the half dish options -- perfect for us!"
Dined on 01/27/2013
2007
Special Features: vibrant bar scene, special occasion, great for lunch
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Review 43 for 411 West
Overall rating
(Good)
3
/
5
Good food and will return again
Food
(Very Good)
4
/
5
Service
(Poor)
1
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"After waiting for about 10 minutes for a waitress to notice us (or to finish taking care of others) we were greeted and ordered. Food was very good. Pizzette for one of us and large Caesar and shrimp app for the other. Will return. But, waiters should take notice that lack of early attention is very bothersome, especially on game night or when other after dinner activities may be an issue."
Dined on 01/23/2013
2005
Special Features: vibrant bar scene, fit for foodies, kid-friendly, neighborhood gem, special occasion
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Review 44 for 411 West
Overall rating
(Very Good)
4
/
5
411 West is always good!
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"411 West is always good! Our group had the crab pasta, calzone, scallops and salmon, and all were very good. Desserts were good as well, especially the peanut butter pie. We go here every time we are in Chapel Hill."
Dined on 01/23/2013
2011
Special Features: fit for foodies, neighborhood gem
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Review 45 for 411 West
Overall rating
(Very Good)
4
/
5
Very good food in a nice atmosphere
Food
(Outstanding)
5
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"Very good food in a nice atmosphere with pretty good service."
Dined on 01/19/2013
2013
Special Features: neighborhood gem, romantic, special occasion
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Review 46 for 411 West
Overall rating
(Very Good)
4
/
5
Good food, reasonable prices
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Good food, reasonable prices and fast service"
Dined on 01/19/2013
2007
Special Features: neighborhood gem
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Review 47 for 411 West
Overall rating
(Very Good)
4
/
5
411 West is always fun and
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"411 West is always fun and the food and service are consistently great."
Dined on 01/19/2013
2011
Special Features: vibrant bar scene, fit for foodies, good for groups, late-night find, neighborhood gem, notable wine list, special occasion, great for lunch, hot spot
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Ratings-Only Reviews for 411 West
Based on the average of (92) ratings-only reviews
Overall
(Outstanding)
4.2
/
5
2 out of 2 recommend this product
Food
(Outstanding)
4.1
/
5
Service
(Outstanding)
4.1
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic