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Afternoon Tea - The Urban Tea Merchant Downtown Reviews List
Afternoon Tea - The Urban Tea Merchant Downtown
Reflecting the lifestyles of exotic cultures, experienced through the rituals of tea. A unique luxury tea concept showcasing over 250 teas from TWG Tea, the finest luxury tea brand of the world through a Retail Boutique, Tea Salon and E-Retail. In the Tea Salon, you can enjoy a selection of Tea Services including the Westcoast Tea Service. Also includes an All Day Dining menus, Lite Bite Menu, Weekend Brunch Menu and Wine & Tea-Infused Cocktails.
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80 Current Reviews
Summary of Diner Ratings & Reviews
Overall
(Outstanding)
4.3
/
5
Rating Breakdown 80 reviews
5 stars
(37)
4 stars
(35)
3 stars
(6)
2 stars
(2)
1 star
(0)
Food
(Outstanding)
4.2
/
5
Service
(Outstanding)
4.2
/
5
Ambiance
(Outstanding)
4
/
5
Noise Level
Moderate
Filter Reviews By:
Diners classify this restaurant as:
- special occasion(48)
- fit for foodies(36)
- great for brunch(33)
- great for lunch(32)
- romantic(22)
- good for groups(17)
Afternoon Tea - The Urban Tea Merchant Downtown Reviews List
Review 1 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
Quality food, Awkward service...
Food
(Outstanding)
5
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"I am not one of those ppl that go to out to eat and cares about the server babysitting me throughout the whole service... but I do believe in coming around every once in awhile to fill up empty glasses or ask if everything is ok.... this didn't happen here at all. Our server left us alone and we ended up serving ourselves and calling other servers that would pass us for help. Needless to say, although I highly recommend more friendly and approachable service, the tea was fabulous and the food was worth the wait!!"
Dined on 5/12/2013
Special Features: great for brunch, hot spot, special occasion
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Review 2 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
PERFECT Mother's Day Celebration
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"We have been taking our mom for Mother's Day high tea for the past four years. The urban tea merchant is the very first one which receives a thumb-up from mom. Her exact word was "let's come back next year!" We were so happy to hear that, and we recommend it to everyone who appreciate sips of tea and good food."
Dined on 5/11/2013
Special Features: great for brunch, neighborhood gem, special occasion
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Review 3 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Exceptional Tea experience for 4
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"We chose the Urban Tea Merchant for Mother's Day because of all of the great things we heard and read about it. We were certainly not disappointed. The Ambiance was lovely and the staff greeted us with enthusiasm and seemd excited for our experience.
We enjoyed selecting the teas and the food selection was delicious. The sandwhiches were very tasty, the scones were delicious and just when you thought you couldn't eat more? the miniature desserts were too tempting to pass on. This is a great spot to go with a girlfriend to simply indulge and catch up, a wedding shower, baby shower or a couple out on a special occassion. We loved it! and our parents were thrilled."
We enjoyed selecting the teas and the food selection was delicious. The sandwhiches were very tasty, the scones were delicious and just when you thought you couldn't eat more? the miniature desserts were too tempting to pass on. This is a great spot to go with a girlfriend to simply indulge and catch up, a wedding shower, baby shower or a couple out on a special occassion. We loved it! and our parents were thrilled."
Dined on 5/11/2013
Special Features: fit for foodies, good for groups, special occasion
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Review 4 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
Good Mother's Day
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"The food was pretty good for the Mother's Day Tea Service. They recommended teas for our table of three and everyone really liked theirs."
Dined on 5/11/2013
Special Features: special occasion
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Review 5 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
This tea salon never disappoints
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"We always enjoy our experience at the Urban Tea Merchant. The quality, service and atmosphere are consistently lovely."
Dined on 5/08/2013
Special Features: fit for foodies, romantic, neighborhood gem, special occasion
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Review 6 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
Good service, outstanding food!
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"The afternoon tea was great, food was exceptionally prepared. We arrived late to our reservation and we still ended up waiting for 10 mins before being seated. Otherwise, tea service was great. Our server, Alexia, was very patient with our tea selection!"
Dined on 5/05/2013
Special Features: fit for foodies, romantic, special occasion
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Review 7 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
It was good! The waitress
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"It was good! The waitress came and introduced a whole bunch of drinks for us, and when we find know what to decide to eat, she went to get us another menu that was specifically for ONE dessert which was much cheaper than anything on the first menu :)"
Dined on 26/04/2013
2013
Special Features: fit for foodies, romantic, special occasion
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Review 8 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Cute and ritzy... Definitely
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"Cute and ritzy... Definitely treated like royalty here. Would recommend this to anyone who is looking for a relaxing afternoon tea experience. The West Coast platter is well worth the trip itself! This is my favourite place for tea in the Metro Vancouver Area."
Dined on 21/04/2013
2012
Special Features: fit for foodies, good for groups, great for brunch, special occasion, great for lunch
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Review 9 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Good)
3
/
5
A Proper Tea Retreat in Downtown
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Quiet
"THe Urban Tea Merchant is a little odd in that the dining area is behind the storefront. It is very much a 'chick' place. The tea is good quality, and the lunch, while a little expensive, is also tasty, although the serving sizes are small. I noticed that they don't necessarily serve tea the way for people who want milk in it (milk goes in the warmed cup first and then hot tea). It's fine for a civilized and quiet lunch, and they are happy to let you sit for quite a while, drinking and chatting. A good respite from the downtown financial district, just 20 steps or so out to the front door."
Dined on 11/04/2013
2003
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Review 10 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
Afternoon tea for a birthday.
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"THe service was excellent. We had a server that normally covers the retail area. He was fantastic and super friendly. They even gave me some tea to take home since it was my birthday. They charge $15 for sharing the Signature afternoon tea series though which I was willing to pay but next time I might order an a la carte item or something. You get another pot of tea but why not offer the choice of tea or decrease he price. Overall it was a good birthday experience."
Dined on 14/04/2013
2013
Special Features: fit for foodies, great for brunch, kid-friendly, special occasion, great for lunch
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Review 11 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Lovely for Ladies
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"We had a lovely table that was away from the other tables so it was very good conversation as we are soft spoken women. No children were present either so it made for a pleasant leisurely afternoon . Our server was very knowledgeable and helped us make our decisions. Two of us ordered the petite tea service and we had enough. Our other friends ordered the pear and Brie salad and prosciutto salad. The salads looked delicious and it was also plentiful. One of the staff recognized me even though my one other visit was in mid January - very impressive !"
Dined on 07/04/2013
2012
Special Features: special occasion, great for lunch
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Review 12 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Forgetful server
Food
(Outstanding)
5
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Had the Sakura set and the large 3 tier set which was both very delicious. If it was worth the $200 price tag with 3 teas...thats a different story. The service was okay, one lady kept forgetting our milk and we had to ask at least 3-4 times for it because she "kept forgetting.""
Dined on 22/03/2013
2013
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Review 13 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
We had an Easter tea fit for
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"We had an Easter tea fit for a Queen. Although the decor is not like a palace the top notch service really makes the experience. A great place to come with the girls!"
Dined on 30/03/2013
2007
Special Features: fit for foodies, great for brunch, special occasion, scenic view
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Review 14 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Delicious Tea
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Great food, service, and atmosphere. Enjoyed the Tea and goodies."
Dined on 28/03/2013
2007
Special Features: great for brunch, special occasion, great for lunch
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Review 15 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
We had the westcoast high
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"We had the westcoast high tea and it was delicious. My favorite was the sablefish and the macaroons. They are very knowledgeable with their teas."
Dined on 17/03/2013
2013
Special Features: fit for foodies, great for brunch, special occasion, great for lunch
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Review 16 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
A great place to take a good
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"A great place to take a good friend or significant other to sit down and enjoy the elegance of high tea for brunch/lunch. Service is really helpful, so don't be afraid to ask for assistance in choosing your tea. It's a bit pricey but well worth the experience :)"
Dined on 15/03/2013
2013
Special Features: fit for foodies, great for brunch, romantic, special occasion, great for lunch
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Review 17 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Good)
3
/
5
Service has gone downhill
Food
(Good)
3
/
5
Service
(Poor)
1
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"I have been visiting the Urban Tea Merchant for afternoon tea for about 3 years now...each time I go there the quality of service has been going downhill. This Sunday, we were greeted by a particularly condescending server who we could feel, clearly didn't want us to be there or didn't want to be working there herself (or both). After our group finished our food, we proceeded to chat and drink our tea. We were then brought our bill (we didn't even ask for it!) more than an hour and a half before closing. She then came back with the credit card machines to encourage us to settle the bill and leave. It was a very unpleasant experience overall."
Dined on 10/03/2013
2007
Special Features: fit for foodies, good for groups, special occasion
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Review 18 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
Food art at its finest
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
"I truly enjoyed our experience there. They take special time to let you smell the different teas and are free to give suggestions when you let them know your likes or dislikes. The Sukara tea meal was a work of art and the flavor was perfect. A great place for a quiet relaxing afternoon."
Dined on 09/03/2013
2012
Special Features: fit for foodies, great for brunch, special occasion, great for lunch
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Review 19 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Fair)
2
/
5
Surprisingly disappointing
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Moderate
"Disappointed with our afternoon tea. We had the exclusive to the downtown location $49 tea combination and were sadly let down with the quality and taste of the food. The flavors were lacking in many of the sandwiches. The breads on a number of them were dried out. Our server did not seem very knowledgable about the selections. Service was awkward."
Dined on 03/03/2013
2007
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Review 20 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
When we want to pack out,
Food
(Outstanding)
5
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"When we want to pack out, the lady come to pick up the dishes and ask us to bring up the other dish for her. I don't think this is the waitress should be, they might have to training the waitress well!"
Dined on 27/02/2013
2007
Special Features: great for brunch
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Review 21 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Good)
3
/
5
Nice atmosphere and decor.
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"Nice atmosphere and decor. The food was okay, not as good as I expected. Macaroons and scones were excellent though. Tea was very good, too.
I was not very impressed with how the staff rushed my party the entire time we were there. I know I was half an hour late for our reservation, however, I did call beforehand to let them know the party is running late and I asked if that would be alright. The staff on the other end of the phone assured me it was fine, since it was a quiet day for them. When we arrived, from beginning to the end, the staff kept repeating over and over that we had to give up the table and leave by a certain time. By the time we ordered and the food came, we had only 45 minutes to an hour to enjoy our meal."
Dined on 10/02/2013
2008
Special Features: great for brunch, romantic, special occasion, great for lunch
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Review 22 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Tea with mom
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"The Urban Tea Merchant was wonderful. The food was plentiful and the tea was outstanding."
Dined on 23/02/2013
2006
Special Features: fit for foodies, neighborhood gem
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Review 23 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
This is our first time doing
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Quiet
"This is our first time doing the High Tea and it was a wonderful experience. We were seated and food came out rather quickly. The waitress was very patient to explain favor of tea to us. She even brought tea can for us to smell. The favor of tea is very good. We tried the Valentine's Day Tea Service. It has three layers of food. The bottom one is for meal and the middle one is bread and buns and the top one is the sweets. I found the top one is bit too sweet but it is perfect to go with the tea. This is the longest lunch we ever took (more than 1.5 hours) because we took the time to enjoy our food. We were pretty full at end."
Dined on 23/02/2013
2008
Special Features: great for brunch, special occasion, great for lunch
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Review 24 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Very Good)
4
/
5
It was fun for high tea!
Food
(Very Good)
4
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"It was fun for high tea! Great little sandwiches."
Dined on 14/02/2013
2007
Special Features: special occasion, great for lunch
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Review 25 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
A lovely tea time experience
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"I really enjoyed my posh experience at The Urban Tea Merchant with my younger sister.
The location is convenient for people staying in the downtown area and everything about the place is delightful. I always enjoy the 'hi-tea' type of atmosphere and there really aren't that many places like it. The sweet plate was well presented and the tea lattes were a perfect size and were very delicious! I also enjoyed the brunch menu, the eggs benedict were fantastic. The service was really great too and the music was perfect.
I highly recommend the place for people who are looking for a pleasant, well plated tea time experience. I'm glad my sister and I were able to enjoy this during our stay downtown."
Dined on 16/02/2013
2012
Special Features: fit for foodies, good for groups, great for brunch, neighborhood gem, romantic, special occasion, great for lunch, hot spot
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Review 26 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Almost perfect!
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Food was almost perfect. The fruits they serve are not at par. The savory food they serve are outstanding. Tea selection they provide is mind blowing. I love their teapot! Their service was great. Only downfall is that the price of tea is only for ONE pot, which I think is not enough; no tea leaves inside pot to add hot water. Great experience, will comeback."
Dined on 14/02/2013
2011
Special Features: fit for foodies, good for groups, neighborhood gem, romantic, special occasion, great for lunch, hot spot
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Review 27 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Suprise!!
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"I tried the Chinese New Year High Tea. It's excellent!! I love it so much!! And the environment is very comfy. Service good. I highly recommend to come and have a Valentin's High Tea."
Dined on 10/02/2013
2013
Special Features: fit for foodies, neighborhood gem, romantic, special occasion, great for lunch
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Review 28 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
I treated my friend, a British
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"I treated my friend, a British ex-pat and misses all things Britannia like high tea,for her birthday.The afternoon was quiet and the service was friendly, and thoughtful.Our server was very helpful to describe the different types of teas, assist in describing the menu and making suggestions.She spent a good amount of time describing our selection when it was brought to the table. While at first the price seemed a little steep given how small the sandwiches were, both of us went home satisfied, well-fed. It was a little off-putting to see a young Asian woman with a group (we assumed tourists)huddled in her grubby hoodie with having tea with her male friends who were only slightly better dressed.Would love to see a dress code inforced here."
Dined on 25/01/2013
2012
Special Features: great for brunch, special occasion, great for lunch
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Review 29 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
This is the ideal place to
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"This is the ideal place to take a loved one. The Urban Tea Merchant is likely to make any woman happy and brighten up their day. The menu is a little on the pricey side but the experience you get makes it worth every penny."
Dined on 26/01/2013
2013
Special Features: fit for foodies, great for brunch, neighborhood gem, romantic
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Review 30 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
We always truly enjoy our
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Quiet
"We always truly enjoy our Urban Tea experience. My lunch was delicious and the tea so refreshing!"
Dined on 24/01/2013
2007
Special Features: fit for foodies, good for groups, great for lunch
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Review 31 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Outstanding)
5
/
5
Petite Tea Treat
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"The Urban Tea Merchant looks like a retail store on the outside, but inside is a gem of a dining room with a selection of over 200 teas and tea services or dishes to choose from. The service was fantastic, and we got to smell the teas before trying them. I was sold on the Red Chocolate South African tea! There were vegetarian options available, and the Petite Tea service was not as petite as I thought - I was stuffed. A lovely, intimate and special experience and I will definitely be back."
Dined on 22/01/2013
2009
Special Features: fit for foodies, good for groups, neighborhood gem, special occasion, great for lunch
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Review 32 for Afternoon Tea - The Urban Tea Merchant Downtown
Overall rating
(Good)
3
/
5
Great place for tea, however
Food
(Good)
3
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Great place for tea, however the desert and sandwiches could be better for the price. The service was great though."
Dined on 21/01/2013
2009
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Ratings-Only Reviews for Afternoon Tea - The Urban Tea Merchant Downtown
Based on the average of (48) ratings-only reviews
Overall
(Outstanding)
4.3
/
5
8 out of 8 recommend this product
Food
(Outstanding)
4.1
/
5
Service
(Outstanding)
4.3
/
5
Ambiance
(Very Good)
3.9
/
5
Noise Level
Moderate