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Protocol Restaurant Reviews List

Protocol Restaurant

The Protocol serves the area's freshest fish and seafood, along with great filet mignon and other great dishes! A long standing tradition in the Buffalo area.
Great wine list, wines by the glass, along with craft beers & bourbons. Bar area for watching the game or serving at the bar.
We also feature a banquet room serving from 20 to 300 guests.
GREAT FOOD and SERVICE is what you'll find at the PROTOCOL!!!!





See more Protocol Restaurant details
40 Current Reviews
Summary of Diner Ratings & Reviews
Overall 
4.4 / 5
(Outstanding) 4.4 / 5
(40 Reviews)
Open Ratings Snapshot
Rating Breakdown 40 reviews
5 stars
(22)
4 stars
(12)
3 stars
(5)
2 stars
(1)
1 star
(0)
Food 
4.6 / 5
(Outstanding) 4.6 / 5
Service 
4.4 / 5
(Outstanding) 4.4 / 5
Ambiance 
4.1 / 5
(Outstanding) 4.1 / 5
Noise Level
1.7 / 3
Moderate
Value 
4.3 / 5
(Outstanding) 4.3 / 5
Filter Reviews By:
Diners classify this restaurant as:
  • special occasion(12)
  • good for groups(11)
  • neighborhood gem(8)
  • notable wine list(6)
  • romantic(6)
  • fit for foodies(4)
Protocol Restaurant Reviews List
Review 1 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 4/29/2016
 2011
Dined on 4/29/2016
 2011
Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 4/29/2016
 2011
Special Features: fit for foodies
0points
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Review 2 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 4/23/2016
 2015
Dined on 4/23/2016
 2015
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
"Service was amazing. Food was good. Definitely would go back!!!!"
Dined on 4/23/2016
 2015
0points
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Review 3 for Protocol Restaurant
Overall rating 
3 / 5
(Good) 3 / 5

Great local dining

Food 
3 / 5
(Good) 3 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
"Business dinner when in town - attentive service and great seafood specials. Nice wine options on the list too."
Dined on 4/18/2016
 2002
Special Features: good for groups, notable wine list
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Review 4 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Prototypical

Customer Avatar
OpenTable Diner Since
Dined on 4/16/2016
 2015
Dined on 4/16/2016
 2015
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Value 
4 / 5
(Very Good) 4 / 5
"First off the service was awesome. Was checked in on during our service a few times but not so much that it was an annoyance. The food was good but not, oh my goodness I have to go back. The salmon was good on both outlet plates but the risotto was undercooked. Nice atmosphere and very pleasantly greated when entering. Wine list was of good size and selection. Would I go back yes, would I be in a hurry to, probably not."
Dined on 4/16/2016
 2015
Special Features: notable wine list
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Review 5 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 4/16/2016
 2010
Dined on 4/16/2016
 2010
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
4 / 5
(Very Good) 4 / 5
Dined on 4/16/2016
 2010
Special Features: good for groups, special occasion
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Review 6 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Unexpected YUUUUMMMM

Customer Avatar
OpenTable Diner Since
Dined on 4/16/2016
 2015
Dined on 4/16/2016
 2015
Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
"We made a reservation and we end up having to wait for close to sn hour for a table but it was restaurant week so these things do happen
The food was OUTSTANDING. service terrific. Nice atmosphere.
"
Dined on 4/16/2016
 2015
Special Features: good for groups, neighborhood gem, scenic view, special occasion
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Review 7 for Protocol Restaurant
Overall rating 
2 / 5
(Fair) 2 / 5

Customer Avatar
OpenTable Diner Since
Dined on 4/15/2016
 2016
Dined on 4/15/2016
 2016
Food 
5 / 5
(Outstanding) 5 / 5
Service 
1 / 5
(Poor) 1 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Energetic
Energetic
Value 
3 / 5
(Good) 3 / 5
Dined on 4/15/2016
 2016
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Review 8 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 4/15/2016
 2016
Dined on 4/15/2016
 2016
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
Value 
5 / 5
(Outstanding) 5 / 5
"Excellent service nice food presentation good family atmosphere on time reservation"
Dined on 4/15/2016
 2016
Special Features: special occasion
0points
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Review 9 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 4/13/2016
 2015
Dined on 4/13/2016
 2015
Food 
4 / 5
(Very Good) 4 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Value 
2 / 5
(Fair) 2 / 5
"I have been coming to Protocol for years. Risotto was a little hard, but everything else was great."
Dined on 4/13/2016
 2015
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Review 10 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Local Restaurant Week

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
5 / 5
(Outstanding) 5 / 5
"We enjoyed our dinner very much. Every year we try one or new places during local restaurant week. We will be back to protocol."
Dined on 4/13/2016
 2015
Special Features: romantic, special occasion
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Review 11 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 4/08/2016
 2016
Dined on 4/08/2016
 2016
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"My husband and I were thrilled with our romantic date-night dinner we had at Protocol. The atmosphere is modern and intimate. The restaurant was spotlessly clean and tastefully decorated. We were sat and then greeted immediately. The service was a high point-at no moment were we ever needing drinks or attention. The food was incredible. They serve probably the best French onion soup I've had. My husband and I ordered the steak sandwich "small plate" which was delicious and a more generous portion than many "large plate" entrees I've ordered at other restaurants. The price point is more than fair for the food and overall experience. I would recommend this restaurant to anyone looking to celebrate an occasion or for a nice dinner."
Dined on 4/08/2016
 2016
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Review 12 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 3/27/2016
 2015
Dined on 3/27/2016
 2015
Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
Dined on 3/27/2016
 2015
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Review 13 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 3/18/2016
 2016
Dined on 3/18/2016
 2016
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
4 / 3
Energetic
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 3/18/2016
 2016
Special Features: good for groups, great for brunch, great for lunch, special occasion
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Review 14 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

OpenTable Diner Since
Dined on 2/22/2016
 2010
Dined on 2/22/2016
 2010
Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Dined on 2/22/2016
 2010
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Review 15 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 2/17/2016
 2014
Dined on 2/17/2016
 2014
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 2/17/2016
 2014
Special Features: romantic, good for groups
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Review 16 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 2/14/2016
 2006
Special Features: romantic, neighborhood gem, good for groups, special occasion, fit for foodies
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Review 17 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Excellent seafood

Customer Avatar
OpenTable Diner Since
Dined on 2/13/2016
 2010
Dined on 2/13/2016
 2010
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
"I have gone to the Protocol many times. Their seafood is always fresh and the chef does a fantastic job with it every time. I started with their seafood chowder, which is always great. I had the halibut, which is one of my favorites. The servings are a perfect size. I always feel very satisfied, but never stuffed. My wife had chicken Milanese and thought it was great. too."
Dined on 2/13/2016
 2010
Special Features: special occasion
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Review 18 for Protocol Restaurant
Overall rating 
3 / 5
(Good) 3 / 5

Service was having an "off" night

Food 
4 / 5
(Very Good) 4 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
"We (my wife and I) have been to Protocol on several occasions. The patio in the summer with live music, awesome... This particular evening, our server was not too intent on serving us. She was much too focused on another group of 6. Without going into too much detail, her co-workers did pick up her slack (kudos!!). Chalk it up to an off night for her I guess."
Dined on 1/29/2016
 2015
Special Features: good for groups
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Review 19 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/28/2016
 2016
Dined on 1/28/2016
 2016
Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 1/28/2016
 2016
Special Features: special occasion, notable wine list
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Review 20 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/23/2016
 2015
Dined on 1/23/2016
 2015
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 1/23/2016
 2015
Special Features: neighborhood gem
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Review 21 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Excellent food and service.

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Energetic
Energetic
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 1/22/2016
 2015
Special Features: neighborhood gem
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Review 22 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/20/2016
 2016
Dined on 1/20/2016
 2016
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
Dined on 1/20/2016
 2016
Special Features: good for groups, great for lunch, fit for foodies
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Review 23 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Dined on 1/16/2016
 2014
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Review 24 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/12/2016
 2015
Dined on 1/12/2016
 2015
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 1/12/2016
 2015
Special Features: good for groups, great for lunch, special occasion, notable wine list, great for outdoor dining, fit for foodies
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Review 25 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
"We have eaten here many times and have Never had a bad experience. The food and service are always top notch!"
Dined on 1/09/2016
 2012
Special Features: romantic, special occasion
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Review 26 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
Dined on 1/08/2016
 2005
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Review 27 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/01/2016
 2015
Dined on 1/01/2016
 2015
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
Dined on 1/01/2016
 2015
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Review 28 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/05/2016
 2016
Dined on 1/05/2016
 2016
Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
4 / 5
(Very Good) 4 / 5
Dined on 1/05/2016
 2016
Special Features: good for groups
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Review 29 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/29/2015
 2015
Dined on 12/29/2015
 2015
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
4 / 3
Energetic
"Had the soup and salad. My turkey club was really good!!!"
Dined on 12/29/2015
 2015
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Review 30 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/31/2015
 2015
Dined on 12/31/2015
 2015
Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 12/31/2015
 2015
Special Features: romantic, neighborhood gem, special occasion, late-night find
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Review 31 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/29/2015
 2010
Dined on 12/29/2015
 2010
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
4 / 5
(Very Good) 4 / 5
Dined on 12/29/2015
 2010
Special Features: neighborhood gem
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Review 32 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Energetic
Energetic
Dined on 12/31/2015
 2013
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Review 33 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
3 / 5
(Good) 3 / 5
Dined on 12/17/2015
 2007
Special Features: late-night find
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Review 34 for Protocol Restaurant
Overall rating 
3 / 5
(Good) 3 / 5

OpenTable Diner Since
Dined on 12/08/2015
 2013
Dined on 12/08/2015
 2013
Food 
3 / 5
(Good) 3 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Dined on 12/08/2015
 2013
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Review 35 for Protocol Restaurant
Overall rating 
3 / 5
(Good) 3 / 5

Good took long time, server didnt care, stains on

Customer Avatar
OpenTable Diner Since
Dined on 11/21/2015
 2014
Dined on 11/21/2015
 2014
Food 
4 / 5
(Very Good) 4 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Quiet
Quiet
"The food took so long that we were full before our entrees arrived!! So upsetting. I mentioned it to the server and she flat out ignored my comment! There were ugly ceiling stains that made the place look dumpy when they are going for a fancy dinner place."
Dined on 11/21/2015
 2014
Special Features: notable wine list
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Review 36 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 10/23/2015
 2013
Dined on 10/23/2015
 2013
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
Dined on 10/23/2015
 2013
Special Features: romantic, neighborhood gem, good for groups, great for lunch, special occasion, notable wine list
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Review 37 for Protocol Restaurant
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
Dined on 10/16/2015
 2012
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Review 38 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 10/15/2015
 2010
Dined on 10/15/2015
 2010
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Energetic
Energetic
Dined on 10/15/2015
 2010
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Review 39 for Protocol Restaurant
Overall rating 
3 / 5
(Good) 3 / 5

Disappointing visit

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Energetic
Energetic
"An Open Table reservation placed and confirmed (twice) for a special occasion dinner. Upon arrival was told by the hostess "we don't participate in Open Table this happens all the time"...no reservation for our party but would set a table. 35 minutes later in the limited bar area, with the planned patio entertainer singing indoors because of inclement weather, we could hardly communicate within our party (3 being 80+ years old). Hostess stationed approached again...owner was at the station and stated he did, in fact, participate in Open Table..."she doesn't know...I just started participating again a week ago. Maybe your email got deleted??" "She" is the hostess and I think, should know if they participate in Open Table. Once seated the noise level remained loud making table conversation difficult. Service was fine and food was tasty."
Dined on 10/02/2015
 2011
Special Features: neighborhood gem
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Review 40 for Protocol Restaurant
Overall rating 
5 / 5
(Outstanding) 5 / 5

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"We had an outstanding dinner, lobster mac & cheese was the best I've had in a long time. Service was exceptional for a busy Friday night."
Dined on 9/25/2015
 2012
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