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Francesca's at the Promenade Reviews List
Francesca's at the Promenade
Francesca’s at The Promenade proudly offers customer-focused special events in the “Mayor’s Room”, our private dining room. Our philosophy of simple, rustic cooking served in a casual sophisticated trattoria setting translates flawlessly to group dining. Our private room can offer both an intimate yet lively atmosphere with the ability to accommodate groups as small as 10 and as large as 30. Perfect for social events, company outings and family get-togethers, consider hosting your next event at Francesca’s!
Our traditional family-style dining called “Tavoli di Amici” (or “Table of Friends”) creates a lively and interactive meal. Group parties have the ability to choose from a wide selection of menu items to be shared for a full taste of Francesca’s cuisine. From signature salads to pasta specials, guests are able to enjoy the tastes of Italy spanning four or five courses. An extensive selection of wines and hourly beverage packages are also available if you choose.
See more Francesca's at the Promenade details
136 Current Reviews
Summary of Diner Ratings & Reviews
Overall
(Outstanding)
4
/
5
Rating Breakdown 136 reviews
5 stars
(44)
4 stars
(67)
3 stars
(16)
2 stars
(5)
1 star
(4)
Food
(Outstanding)
4.1
/
5
Service
(Outstanding)
4
/
5
Ambiance
(Outstanding)
4
/
5
Noise Level
Moderate
Filter Reviews By:
Diners classify this restaurant as:
- good for groups(54)
- fit for foodies(52)
- special occasion(49)
- neighborhood gem(46)
- great for lunch(36)
- romantic(34)
Francesca's at the Promenade Reviews List
Review 1 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Nice place
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Everything was as expected. Good food, service, ambiance. It can get a bit noisy with some of the larger groups, but we were seated away from that."
Dined on 5/23/2013
Special Features: neighborhood gem
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Review 2 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
Variety
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"While three of us enjoyed our meals, there were no basic dishes to satisfy the fourth person at our table. Every item on the menu was an eclectic mix of sauces, veggies and meats which is great for some diners but not all."
Dined on 5/19/2013
Special Features: fit for foodies, good for groups
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Review 3 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Great
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Never ceases to amaze me. Warm welcome, great staff, great food and service.
Keep up the great work"
Keep up the great work"
Dined on 5/16/2013
Special Features: fit for foodies, notable wine list, neighborhood gem
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Review 4 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Lunch before show
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"Stopped in for lunch before heading to the city to see Book of Mormon. Great food, great friends, worked out well."
Dined on 5/11/2013
Special Features: neighborhood gem, great for lunch
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Review 5 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"A little loud at times. Service was good and food was tasty."
Dined on 12/31/2012
Special Features: good for groups, kid-friendly, great for lunch, special occasion
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Review 6 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Nice Evening and Good Food
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Our seating preferences were taken into consideration and we had a fun evening. All four of us had different pasta dishes and all were very good. Francesca's is a reliable dining experience. It is nice for a special occasion but also relaxed. Although the restaurant was busy, we were still able to easily carry on a conversation."
Dined on 5/04/2013
Special Features: neighborhood gem, special occasion
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Review 7 for Francesca's at the Promenade
Overall rating
(Poor)
1
/
5
Tasteless food and horrible service
Food
(Poor)
1
/
5
Service
(Poor)
1
/
5
Ambiance
(Poor)
1
/
5
Noise Level
Quiet
"This was my first time eating at this restaurant with a couple of colleagues....what a dissapointment. Service was horrible. Restaurant was almost empty and still our server couldn't be seen anywhere...never came back to check on us or refill our drinks.
The food was absolutely tasteless and bland...no salt, no pepper, no spices...nothing.
I would never eat there again."
The food was absolutely tasteless and bland...no salt, no pepper, no spices...nothing.
I would never eat there again."
Dined on 5/02/2013
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Review 8 for Francesca's at the Promenade
Overall rating
(Poor)
1
/
5
We have dined here before,
Food
(Poor)
1
/
5
Service
(Poor)
1
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"We have dined here before, but Saturday, we were surprised by the poor service!! Menu had changed, which was disappointing. Waiters were not that friendly, they were taking away plates the second we put down our fork! After dinner, took forever to place dessert order, never came back to ask if we wanted refill of coffee! Very disappointed with service and menu!! Will not go back :("
Dined on 04/27/2013
2013
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Review 9 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
Was not impressed at all by
Food
(Fair)
2
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Was not impressed at all by the food. Will not be returning to this restaurant."
Dined on 04/26/2013
2013
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Review 10 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Wonderful group lunch
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Wonderful food, great service and beautiful ambiance! Everyone cleaned their plate and the restaurant was just lovely inside. Our server was great."
Dined on 04/26/2013
2004
Special Features: good for groups
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Review 11 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
We go for the food, but lately
Food
(Very Good)
4
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"We go for the food, but lately the service not as good."
Dined on 04/21/2013
2008
Special Features: fit for foodies, good for groups, neighborhood gem, special occasion, great for lunch
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Review 12 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Francesca's does it right
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Another excellent dinner at Francesca's in the Bolingbrook Promenade. My husband and I both ordered the fish special and it was wonderful - light lemon sauce and cooked to perfection. We shared the proscuitto and artichoke appetizer and an excellent dessert of poppyseed cake with a light strawberry sauce. The decor is lovely, with a fireplace and moderate lighting. Service is attentive and knowledgable."
Dined on 04/20/2013
2004
Special Features: fit for foodies, romantic, special occasion
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Review 13 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Wonderful!
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Excellent food, service. Definitely planning a return trip."
Dined on 04/20/2013
2013
Special Features: kid-friendly
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Review 14 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
We had a great time. Our waiter
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"We had a great time. Our waiter was friendly and accommodating. Service was fast. We had walleye pike in a very tasty sauce and not breaded! Very good. We will certainly go back."
Dined on 04/19/2013
2010
Special Features: good for groups, neighborhood gem, romantic, great for lunch
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Review 15 for Francesca's at the Promenade
Overall rating
(Poor)
1
/
5
Totally disappointed. Our
Food
(Poor)
1
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Totally disappointed. Our server had too many tables and service was slow. Food was awful. Not the Francesca's experience I know and love!"
Dined on 03/28/2013
2002
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Review 16 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Great food and ambience, this
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Great food and ambience, this is our second time at Francesca's at the Promanade and we were not disappointed."
Dined on 04/13/2013
2008
Special Features: fit for foodies, good for groups, great for outdoor dining, late-night find, neighborhood gem, romantic, special occasion, great for lunch
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Review 17 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Among all the Francesca's
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"Among all the Francesca's this is probably the quietest restaurant. Good value and outstanding pasta dishes. Great carpaccio of beef and outstanding veal."
Dined on 04/10/2013
2010
Special Features: fit for foodies, good for groups, special occasion
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Review 18 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
Our waiter was good, the busboy
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"Our waiter was good, the busboy kept spilling water all over me and the table."
Dined on 04/06/2013
2001
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Review 19 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Frankie did a great job and
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Frankie did a great job and made our anniversary celebration dinner a pleasure!
All the food was great."
Dined on 04/01/2013
2010
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Review 20 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Always a pleasure to dine
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Always a pleasure to dine here. Great food and service. Of the Francesca group best for seating - more open and booths."
Dined on 03/24/2013
2008
Special Features: good for groups, neighborhood gem, special occasion, great for lunch
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Review 21 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
The service here was a little
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"The service here was a little slower than the one we normally go to in Orland Park."
Dined on 03/23/2013
2011
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Review 22 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
Food is always consistent,
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Food is always consistent, menu changes daily and lacked a little variety."
Dined on 03/22/2013
2012
Special Features: good for groups, great for lunch
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Review 23 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Took my girlfriend there and
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Took my girlfriend there and had a wonderful time. The food was fantastic! The service was great! I'd go back again!!"
Dined on 03/15/2013
2013
Special Features: notable wine list, romantic, special occasion
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Review 24 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Although I thought the portion
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Although I thought the portion was a bit on the small side for the cost (salmon), it was cooked perfectly and was excellent. I always enjoy eating at a Francesca's restaurant because I can count on great food and great service."
Dined on 03/12/2013
2013
Special Features: fit for foodies, special occasion, great for lunch
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Review 25 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Best of the Francesca's
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"One of our favorite restaurants in the western suburbs and definitely our favorite Francesca's. The ambiance is very nice with a water feature, fireplace, cozy bar and deep booths. The food, as always, was excellent. We started with an appetizer of proscuitto, cheese and tomatoes that was delicious. All three of us then had the fish special, which also was delicious. The service was great. Be sure to make a reservation if you want to eat at "prime time" on the weekends."
Dined on 03/01/2013
2004
Special Features: fit for foodies, neighborhood gem
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Review 26 for Francesca's at the Promenade
Overall rating
(Fair)
2
/
5
food served cold. cold shrimp
Food
(Fair)
2
/
5
Service
(Poor)
1
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Energetic
"food served cold. cold shrimp and scallops yuk. sent it back and it was returned in less than 2 min, microwave? service sssoooo slowwww. love the francesca's in frankfort. would not go back to this one."
Dined on 03/09/2013
2008
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Review 27 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Great food, great service,
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Great food, great service, best of all worlds.
They make your dining experience truly the best."
They make your dining experience truly the best."
Dined on 02/27/2013
2010
Special Features: fit for foodies, neighborhood gem
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Review 28 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
We have been to other locations
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"We have been to other locations of this restuarant and this is the one we keep returning to. The ambiance is very relaxing, the staff accomodating, and parking is no problem. Service has always been great."
Dined on 02/24/2013
2013
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Review 29 for Francesca's at the Promenade
Overall rating
(Poor)
1
/
5
I continue to be disappointed
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Moderate
"I continue to be disappointed by the entire Francesca’s chain. The Promenade location is no different. This will be last visit. The overall quality of the experience from food to service has really dropped off. And the various Chicago area Francesca’s use to be one of my favorite places to have dinner. Especially sitting in the bar area having pizza, salad, wine and watching the Hawks. No more."
Dined on 02/25/2013
2008
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Review 30 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
Not enough help to meet demand
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
"Not enough help to meet demand for service."
Dined on 02/14/2013
2004
Special Features: neighborhood gem
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Review 31 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
It was Valentine's Day and
Food
(Very Good)
4
/
5
Service
(Poor)
1
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"It was Valentine's Day and it wasn't overly crowded, but service was terribly slow. When we were brought to our table, we were almost pushed out of the way so the busboy could put the water on the table. Very rude. Then there was only one napkin/utensil setting so I asked for utensils and they were brought to me, but still no napkin. I had to ask for that. We ordered two glasses of wine and it took 7 minutes for our wine to be brought to the table. But thank goodness we had those glasses of water that had to be on the table before we sat down! Will not ever return."
Dined on 02/14/2013
2012
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Review 32 for Francesca's at the Promenade
Overall rating
(Fair)
2
/
5
I ordered the Chicken with
Food
(Poor)
1
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"I ordered the Chicken with pasta. The chicken seemed very dry, I didnt even finish it. My son had pizza nd my wife had Ravoli. Which was good. We asked the waitress to wrap my son's and wife's dinner to take home. ( I wanted no part of my dinner taken home). They ended up giving us the couples dinner across from us. They had to go digging in our bag after the couple complained that they couldnt find there dinner. Not sure I will go back again."
Dined on 02/15/2013
2011
Special Features: kid-friendly
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Review 33 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Limited variety in food choices.(i.
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Limited variety in food choices.(i.e. types of sauces, meats, and combinations.)
Expensive wine list."
Expensive wine list."
Dined on 02/15/2013
2013
Special Features: special occasion
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Review 34 for Francesca's at the Promenade
Overall rating
(Outstanding)
5
/
5
Fabulous!
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Outstanding meal and service. I've been here several times and have never been disappointed. My all time favorite date night spot in Bolingbrook!"
Dined on 02/16/2013
2010
Special Features: fit for foodies, good for groups, kid-friendly, neighborhood gem, special occasion, great for lunch
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Review 35 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
Food was very good, but way
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Food was very good, but way overpriced; $124 before tip for a piece of fish (no extras), a 2 pasta and a chicken dish, no alcohol, 2 desserts. Perhaps it was valentines day pricing, but that tab fits 4 steak dinners more than what we had."
Dined on 02/14/2013
2010
Special Features: fit for foodies, good for groups, special occasion
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Review 36 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
We met for a small reunion
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"We met for a small reunion of sorts. It was perfect. The service was great. We had to wait for our 6th person in the party, and there was no pressure from the waiter. He was around if we needed him, but he did not hover. The food was very good. Big portion, had to take home. Would have loved to enjoy more wine, but had a long drive home as the others did too. Will go back with my family!
Thanks so much."
Thanks so much."
Dined on 02/06/2013
2013
Special Features: fit for foodies, good for groups, late-night find, neighborhood gem, special occasion, great for lunch
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Review 37 for Francesca's at the Promenade
Overall rating
(Very Good)
4
/
5
My husband and I were impressed
Food
(Very Good)
4
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"My husband and I were impressed with the atmosphere. Our server was subpar, but to his defense, a table next to us kept him very busy with their constant questions regarding their dietary restrictions. I ordered the crab cakes, which was one of the specials, and was very happy with them. They tasted amazing, and I really enjoyed the sauce that came with them. I received two large crab cakes that were full of flavor, and very filling, enough to have leftovers for lunch the next day. My husband ordered the filet. It was very large, and cooked perfectly, although it didn't taste like a high quality piece of meat. He really liked the potatoes that were served along side with the filet. We would go back."
Dined on 02/01/2013
2013
Special Features: fit for foodies
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Review 38 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
New Year's Eve wait was disappointi
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"New Year's Eve wait was disappointing even with a reservation, we almost left. Although the 1/2 dozen other times we have been there it was great. The food is good."
Dined on 12/31/2012
2005
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Review 39 for Francesca's at the Promenade
Overall rating
(Fair)
2
/
5
Pretty place, but we were
Food
(Good)
3
/
5
Service
(Fair)
2
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Moderate
"Pretty place, but we were seated in an area that seemed sterile and unfriendly to me. Service was friendly, but slow. The drinks we ordered took a long time to arrive, and I feel certain the Tanqueray and tonics we ordered were not Tanqueray. I wasn't sure what to do about that. Food was what we expected from a Francesca's restaurant. At about 7:45, they had run out of the entree I wanted. I would not go back to the Bolingbrook location."
Dined on 01/26/2013
2006
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Review 40 for Francesca's at the Promenade
Overall rating
(Good)
3
/
5
The place was very attractive
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"The place was very attractive inside and out. Unfortunately, we were in between lunch and dinner and the staff was sweeping the floor near where we were eating and I didn't appreciate that. The food was average and we aren't planning to go back."
Dined on 01/26/2013
2013
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Ratings-Only Reviews for Francesca's at the Promenade
Based on the average of (96) ratings-only reviews
Overall
(Outstanding)
4.2
/
5
4 out of 4 recommend this product
Food
(Outstanding)
4.3
/
5
Service
(Outstanding)
4.2
/
5
Ambiance
(Outstanding)
4.1
/
5
Noise Level
Moderate