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Heirloom - New Haven Reviews List
Heirloom - New Haven
Heirloom is located inside the Study at Yale Hotel on Chapel Street at the heart of Yale University Campus in New Haven, CT. Heirloom utilizes the heritage growers and neighboring artisan suppliers of Connecticut and New England for Chef Carey Savona’s Farm Coastal cooking.
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92 Current Reviews
Summary of Diner Ratings & Reviews
Overall
(Very Good)
4
/
5
Rating Breakdown 92 reviews
5 stars
(27)
4 stars
(46)
3 stars
(11)
2 stars
(6)
1 star
(2)
Food
(Outstanding)
4.1
/
5
Service
(Very Good)
3.7
/
5
Ambiance
(Outstanding)
4.1
/
5
Noise Level
Energetic
Filter Reviews By:
Diners classify this restaurant as:
- fit for foodies(53)
- special occasion(33)
- good for groups(30)
- neighborhood gem(29)
- hot spot(22)
- great for brunch(21)
Heirloom - New Haven Reviews List
Review 1 for Heirloom - New Haven
Overall rating
(Fair)
2
/
5
bad experience among good ones
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"I have been to the bar at Heirloom several times for food and drink and have never been disappointed. However, my experience in the dining room last week was regrettable. In spite of the fact that the restaurant was not busy, the service was poor (e.g. I had to get up to find somebody in order to get the bill) and the charred hanger steak was more dry than beef jerky."
Dined on 5/16/2013
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Review 2 for Heirloom - New Haven
Overall rating
(Poor)
1
/
5
Brunch was terrible.
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Quiet
"This was one of the poorest dining experiences I've had in the last few years. While we waited almost 30 minutes for our first course to come out, we watched a table next to us (who had sat a few minutes after us) receive and finish their entire meal. The server asked if she could clear our plates while we still had a few bites left because our next course was ready and she wanted to bring it out. The rest of the food that came out was poorly prepared, under seasoned, and completely uninspired. Our server was apathetic and unfamiliar with the menu. Even though there were only a few other people in the restaurant by the time we left, we felt completely ignored the entire time."
Dined on 5/05/2013
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Review 3 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Nice place for lunch or dinner
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"We enjoyed lunch here before seeing a play at the Yale Repertory Theatre. Attentive service, nice menu with healthy choices and quiet restaurant made for a great lunch."
Dined on 5/04/2013
Special Features: good for groups, great for brunch, neighborhood gem, great for lunch
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Review 4 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
Loud but fun. nice lighting.
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Loud but fun. nice lighting. Food is uniquely local. Some dishes too heavy on the salt. Great service. Just the right amount of attentive and left alone."
Dined on 04/27/2013
2011
Special Features: fit for foodies, notable wine list, special occasion, hot spot
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Review 5 for Heirloom - New Haven
Overall rating
(Fair)
2
/
5
Having initially checked with
Food
(Fair)
2
/
5
Service
(Poor)
1
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Having initially checked with our waitress that they were used to such a high volume of people on a Friday night (it was restaurant week) it was disappointing to have to wait nearly an hour for our main course because "there were some large parties and the kitchen was backed up". My husband's chicken was dry and not very exciting, my lamb ragu with gnocci was incredibly rich and I could only eat a small fraction of it. Our bill was high partly because we filled up our time drinking wine!!"
Dined on 04/26/2013
2012
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Review 6 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
We went for a girls night
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"We went for a girls night out, my aunt, a cousin and myself. We were not sure what to expect but it was wonderful! I am looking forward to going back. It is pricy but since everything is local that makes sense."
Dined on 04/23/2013
2011
Special Features: vibrant bar scene, fit for foodies, notable wine list, romantic, special occasion, hot spot
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Review 7 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Good food. Portions a little
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Good food. Portions a little small. Nice ambiance. Nice farm to table feel. The water bottles and strawberry baskets for bread was unique and added a nice touch!"
Dined on 04/24/2013
2008
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Review 8 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
It is a lovely spot in a very
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"It is a lovely spot in a very nice hotel. I was there the night before and was disappointed in the bar service but was pleasantly surprised with our dinner service."
Dined on 04/20/2013
2008
Special Features: fit for foodies, special occasion
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Review 9 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
Professional & polished
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"I continue to have my business lunches here. The place is great for this - very professional and polished.."
Dined on 04/18/2013
2011
Special Features: fit for foodies, great for lunch, hot spot
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Review 10 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
Heirloom - Gem of a Find!
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Stayed at The Study for New Year's and had a drink at the Heirloom bar (Heirloom is attached to The Study) and the friendly bar tender showed us the menu. We decided it might be worth a try on a later visit and it was - great food, great staff and great location. This seems very big with locals not just the Study's patrons."
Dined on 04/16/2013
2011
Special Features: vibrant bar scene, fit for foodies, great for brunch, notable wine list, special occasion
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Review 11 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
outstanding menu selection
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"outstanding menu selection and drinks, uses local growers for fresh ingredients"
Dined on 04/13/2013
2006
Special Features: fit for foodies
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Review 12 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
One of the best in New Haven
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"One of the best in New Haven - always an interesting menu based on locally grown organic products."
Dined on 04/01/2013
2007
Special Features: fit for foodies, good for groups, special occasion
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Review 13 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
Not just great "hotel" dining....
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"The white clam risotto was inspired. My mouth is still drooling. The brussels sprouts with pancetta and a "secret sauce" was just the best veggie ever. Our waitress, Bernadette, was just a gem. She brightened up the entire evening. After dinner, we perused the artwork provided by the Yale School of Art and relaxed in the overstuffed chairs in the hotel lobby. Everyone was welcoming and professional Definitely my favorite new restaurant"
Dined on 03/29/2013
2009
Special Features: vibrant bar scene, fit for foodies, good for groups, late-night find, neighborhood gem, notable wine list, special occasion, hot spot
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Review 14 for Heirloom - New Haven
Overall rating
(Fair)
2
/
5
The food was great, but it
Food
(Very Good)
4
/
5
Service
(Poor)
1
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"The food was great, but it took over an hour to arrive-this was after waiting 10 minutes to be seated (with a reservation, only one party ahead of us.) The waitstaff were courteous but nigh invisible. Not recommended if you're pressed for time or even just have other things you'd rather be doing. The food is very good...once it arrives."
Dined on 03/27/2013
2004
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Review 15 for Heirloom - New Haven
Overall rating
(Poor)
1
/
5
Heirloom was awful!
Food
(Poor)
1
/
5
Service
(Poor)
1
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Moderate
"Impersonal hotel restaurant interior. The server couldn't seem to manage to get me a hot cup of coffee with cream & sugar and a spoon. First, the coffee and sugar arrived, then ten minutes later, the cream. When I stirred the cream in with my fork, I realized that the cream was curdled. Gross. The waiter then placed an empty wine glass at my companion's setting but had to be reminded to bring the wine. Half an hour later, a different server delivered our food with a flourish; unfortunately the wrong order was delivered to me and my partner's shrimp and grits was served lukewarm. Finally, my order appeared, the vegetable hash with poached eggs; no sauce was included. We gave up. Heirloom couldn't get a single part of our order right."
Dined on 03/24/2013
2001
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Review 16 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
We enjoyed our experience,
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"We enjoyed our experience, including the food, very much."
Dined on 03/23/2013
2013
Special Features: vibrant bar scene, fit for foodies, good for groups, great for brunch, neighborhood gem, special occasion, great for lunch, hot spot
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Review 17 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Another great experience at
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Another great experience at Heirloom...great food and service as usual.
The one slight drawback was that the duck breast was a bit tough."
The one slight drawback was that the duck breast was a bit tough."
Dined on 03/19/2013
2004
Special Features: fit for foodies, good for groups, great for brunch, neighborhood gem, notable wine list, romantic, special occasion, great for lunch
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Review 18 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
The local products used at
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"The local products used at Heirloom lead to consistently excellent dishes. This was my third time at the restaurant. Service varies--my first visit had excellent service, my second visit had service that was poor, and this time, the waitstaff was nice, but they left a big glob of cheese from the appetizer on the table in front of my plate all night. Great wine list, great atmosphere. Try it once and decide for yourself."
Dined on 03/19/2013
2008
Special Features: fit for foodies, neighborhood gem, notable wine list
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Review 19 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
Special Features: romantic, special occasion
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Review 20 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
OpenTable Diner
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Pre theater dinner was very good. The wait staff paced the meal to allow time to get to the show."
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Review 21 for Heirloom - New Haven
Overall rating
(Fair)
2
/
5
At a great restaurant, EVERYTHING
Food
(Fair)
2
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Quiet
"At a great restaurant, EVERYTHING is amazing. Here, one thing was and the rest ranged from awful to okay.. Thr pate was excellent, but the "seven vegetables" salad was the worst salad I've ever had at a good restaurant -- flavorless, soggy. It's true that it looked beautiful on the plate, but it needed a dressing with some taste (and some vinegar!) and crisper, more flavorful vegetables (carrot and cucumber slices are seldom a good combination!). The arugula on the winter caprese was crish and fresh....but the food here was a big disappointment. Neverthe I will give it one more try -- and hope some of the other dishes are as good as the pate. The wine list was very good, and so was our waitress."
Dined on 03/09/2013
2013
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Review 22 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Early in the day I had difficulty
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Early in the day I had difficulty reserving online through Open Table. They were saying there were only reservations available for 8:20pm. I googled the restaurant and called and got the hotel instead. The gal there would not transfer me to the hostess stand (I asked) but did helpfully tell me she would take my name and phone number and the restaurant would get back to me. Later that afternoon I still had heard nothing so sent a message through a friend of a friend so to speak and was told "Yes, you can come at 6:30!"
The food was great, as per usual, our server as well. Open Table...quite confusing. If I had been from out of town, I would have gone to another restaurant. Pretty sure Heirloom would be unhappy."
Dined on 03/05/2013
2012
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Review 23 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Dinner selections are particularly
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Dinner selections are particularly good. The restaurant is somewhat noisy, so if in a large group it is best to be in the private section."
Dined on 03/02/2013
2008
Special Features: vibrant bar scene, fit for foodies, good for groups, great for brunch, kid-friendly, late-night find, neighborhood gem
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Review 24 for Heirloom - New Haven
Overall rating
(Fair)
2
/
5
Menu reads well. All menu
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Menu reads well. All menu items are described with appetizing language. Unfortunately the execution of the food needs improvement. For example - prosciutto is cut too thick, salmon tartare is not evenly chopped or seasoned, scallops over cooked, duck was tough, glaze on a properly cooked salmon fillet was overly sweet.
The waitstaff is not properly trained or supervised. Food was brought o the table and auctioned off - "who ordered the soup! the salad, etc?" I had to go into the waiter's pantry to get a soup spoon. We were well into eating the entree before the waiter asked how everything was."
Dined on 02/26/2013
2007
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Review 25 for Heirloom - New Haven
Overall rating
(Good)
3
/
5
Had the most amazing scallop
Food
(Outstanding)
5
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Had the most amazing scallop entree and have been dreaming about it ever since!"
Dined on 02/13/2013
2011
Special Features: fit for foodies, special occasion, great for lunch
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Review 26 for Heirloom - New Haven
Overall rating
(Good)
3
/
5
We dined there over the weekend.
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"We dined there over the weekend. The restaurant was bustling (i.e. INCREDIBLY LOUD). The food was good, but for the high prices, not ravishing. I had the duck which just didn't quite hang together. Given that I was staying in the hotel it was convenient, but I doubt I'd go out of my way to return."
Dined on 02/17/2013
2005
Special Features: vibrant bar scene, romantic
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Review 27 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Very open dining room, nice
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Very open dining room, nice ambiance for a romantic dinner. The menu changes seasonally so this may not apply during the summer but the cauliflower soup was delicious. One diner who isn't into soups even found it delicious, albeit with a strong dairy flavor at the end. Hanger steak with farro was cooked perfectly at medium rare. Too stuffed to eat much dessert but ordered the apple cider doughnuts anyway. Very light batter, lightly stuffed with pieces of apple. More of a fritter than a doughnut but still very tasty. House cocktails were served in pint glasses and were very refreshing."
Dined on 02/15/2013
2013
Special Features: fit for foodies, notable wine list, romantic, special occasion
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Review 28 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Overall the food was quite
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"Overall the food was quite good though the chicken and dumpling soupo had a bit too much thyme in it. The sweet and sour shrimp was great as was the pate and warm ricotta we had as starters.
Although the waiter was courteous and decent I can't say he was overly friendly.
We will be back again soon as we do think this is a very pleasant restaurant to dine in."
Although the waiter was courteous and decent I can't say he was overly friendly.
We will be back again soon as we do think this is a very pleasant restaurant to dine in."
Dined on 02/15/2013
2004
Special Features: fit for foodies, good for groups, great for brunch, romantic, special occasion, great for lunch
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Review 29 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
We had a lovely dining experience
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"We had a lovely dining experience at Heirloom. The food was truly exceptional - highly recommend the pate and walnut crostini dip as well as the scallops and duck entrees. We were a party of 6 and arrived at 10pm which was 45 minutes later than our reservation. The restaurant was extremely accommodating despite the delay (I had called earlier to let them know that we were delayed). Wonderful ambiance. The service is a little slow but much improved since last year when we had gone there for lunch. I would highly recommend Heirloom and will certainly dine there again!"
Dined on 02/15/2013
2010
Special Features: fit for foodies, good for groups, late-night find, neighborhood gem, special occasion
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Review 30 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
Local, exotic, flavor infused
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Our third trip to Heirloom, and they never get it wrong! Even on a holiday (Valentine's Day) you might expect a limited menu, items becoming less available as the night wears on....but not here! Prepared with an outstanding menu of mostly locally sourced items (listed on the wall, for those interested) we arrived for our 9:30 reservation, were immediately seated, a special drink for the occasion was created (delicious!) and our VERY attentive waiter never missed a beat. The scallops were perfection, but the lobster risotto was so infused with flavor, we could not stop eating it. It.Was.That.Good. Hats off to the chef! The atmosphere was just right for the evening were hoping for - the food, the timing, the people...the atmosphere-perfect!"
Dined on 02/14/2013
2011
Special Features: vibrant bar scene, fit for foodies, late-night find, neighborhood gem, romantic, special occasion, hot spot
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Review 31 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Very good but expensive
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"It was a nice place. Service was prompt and respectful. Great food. Though on the expensive side."
Dined on 02/14/2013
2013
Special Features: good for groups, neighborhood gem, romantic, special occasion, scenic view
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Review 32 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
This was my third visit to
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"This was my third visit to Heirloom (and second for a special occasion), and I've never been disappointed. In addition to the regular menu, they have terrific bar menu. I'll be back again in the near future."
Dined on 02/03/2013
2006
Special Features: fit for foodies, good for groups, late-night find, neighborhood gem, notable wine list, romantic, special occasion
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Review 33 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
Excellent meal and dining
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Excellent meal and dining experience!"
Dined on 02/02/2013
2013
Special Features: fit for foodies, neighborhood gem, special occasion
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Review 34 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Great find in the suburbs.
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Great find in the suburbs. Creative menu. Great drinks. Delicious food!"
Dined on 01/18/2013
2007
Special Features: fit for foodies, good for groups, neighborhood gem
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Review 35 for Heirloom - New Haven
Overall rating
(Outstanding)
5
/
5
Lively environment. Friendly
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Lively environment. Friendly service. The kale salad is fantastic. Delicious food, great wine. Loved our meals there!"
Dined on 01/19/2013
2007
Special Features: vibrant bar scene, fit for foodies, good for groups, great for brunch, late-night find, neighborhood gem, notable wine list, special occasion, hot spot
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Review 36 for Heirloom - New Haven
Overall rating
(Very Good)
4
/
5
Our first visit for brunch
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Our first visit for brunch was quite enjoyable, so we will return."
Dined on 01/27/2013
2005
Special Features: great for brunch, neighborhood gem, great for lunch
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Review 37 for Heirloom - New Haven
Overall rating
(Fair)
2
/
5
I have had many great meals
Food
(Good)
3
/
5
Service
(Poor)
1
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"I have had many great meals there, but they had an off night."
Dined on 01/26/2013
2003
Special Features: fit for foodies, hot spot
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Ratings-Only Reviews for Heirloom - New Haven
Based on the average of (55) ratings-only reviews
Overall
(Outstanding)
4.1
/
5
6 out of 7 recommend this product
Food
(Outstanding)
4.2
/
5
Service
(Very Good)
3.7
/
5
Ambiance
(Outstanding)
4.1
/
5
Noise Level
Energetic