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The Grill - The Ritz-Carlton, Naples Reviews List

The Grill - The Ritz-Carlton, Naples

Voted Diners Choice Best Naples Restaurant by Open Table Diners.

From the richly paneled walls to the detailed artwork, The Grill steakhouse in Naples, Florida, evokes the ambiance of a private club. Located just off the lobby area, it is simply the best steak restaurant you will find.





Featuring aged prime meats, chops and fresh seafood paired with rare vintages and a romantic atmosphere with nightly piano entertainment and a cozy fireplace, The Grill also has a new classically crafted cocktail menu and an extensive wine list.





Reservations recommended.





Dinner nightly from 6 to 10 p.m.
See more The Grill - The Ritz-Carlton, Naples details
87 Current Reviews
Summary of Diner Ratings & Reviews
Overall 
4.5 / 5
(Outstanding) 4.5 / 5
(87 Reviews)
Open Ratings Snapshot
Rating Breakdown 87 reviews
5 stars
(65)
4 stars
(11)
3 stars
(7)
2 stars
(1)
1 star
(3)
Food 
4.6 / 5
(Outstanding) 4.6 / 5
Service 
4.7 / 5
(Outstanding) 4.7 / 5
Ambiance 
4.6 / 5
(Outstanding) 4.6 / 5
Noise Level
1.9 / 3
Moderate
Filter Reviews By:
Diners classify this restaurant as:
  • special occasion(62)
  • romantic(53)
  • notable wine list(52)
  • fit for foodies(33)
  • neighborhood gem(9)
  • hot spot(8)
The Grill - The Ritz-Carlton, Naples Reviews List
Review 1 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner
Dined on 5/02/2013
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"Excellent service from the time we entered to the time we departed !
We be back after the renovation for sure !
"
Dined on 5/02/2013
Special Features: romantic, special occasion
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Review 2 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Perfect Evening!

Customer Avatar
OpenTable Diner
Dined on 5/03/2013
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"We were celebrating 2 special occasions and the staff went out of their way to make us feel very special.. The food was wonderful and well presented, the wine recommended was exceptional and everyone went above and beyond to please us and create a perfect and memorable evening."
Dined on 5/03/2013
Special Features: special occasion
0points
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Review 3 for The Grill - The Ritz-Carlton, Naples
Overall rating 
3 / 5
(Good) 3 / 5

The Grill, Not a Thrill...

OpenTable Diner
Dined on 4/26/2013
Food 
3 / 5
(Good) 3 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"Overall, this was an average experience. Ordered the bone-in Ribeye, was not good. Tough and chewy not what you would expect from an aged steak, plus it was under the temperature I requested. On a positive note Stone Crab special was very good! Service was average to below average. Waitress was very stiff, robotic...overall very disappointing for a Ritz Carlton. Cannot recommend."
Dined on 4/26/2013
Special Features: romantic
0points
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Review 4 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

I have traveled throughout

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"I have traveled throughout the US and have eaten at numerous upscale restaurants. This is by far the best dining experience I've had to date (and I am over 60 yrs old). I would definitely recommend the Ritz-Carlton, Naples for a more refined dining experience.We ate in the Grill Room and the food was excellent, ambiance exceptional, and the service impeccable."
Dined on 04/24/2013
 2013
Special Features: late-night find, neighborhood gem, notable wine list, romantic, special occasion, hot spot
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Review 5 for The Grill - The Ritz-Carlton, Naples
Overall rating 
1 / 5
(Poor) 1 / 5

Very Disappointing for a restaurant

Food 
1 / 5
(Poor) 1 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Moderate
Moderate
"Very Disappointing for a restaurant in a Ritz Hotel!"
Dined on 04/21/2013
 2007
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Review 6 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Beautiful room, with an intimate

Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"Beautiful room, with an intimate ambiance. Menu diverse for all tastes. My husband's steak was perfect and the cut fries were the best that this " accianodo of the frie" has had. He talks about them all the time! Pleasant, knowlegeable, professional waiter.
Expensive butof very good value. Would return and /or recommend.
"
Dined on 04/19/2013
 2012
Special Features: fit for foodies, late-night find, neighborhood gem, notable wine list, romantic, special occasion
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Review 7 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

We celebrated our anniversary

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"We celebrated our anniversary and were made to feel very special with outstanding service and attention."
Dined on 04/15/2013
 2012
Special Features: romantic, special occasion
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Review 8 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

I celebrated my 50th Birthday

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
"I celebrated my 50th Birthday here and the details, service and food were absolutely amazing!"
Dined on 04/13/2013
 2008
Special Features: fit for foodies, notable wine list, romantic, special occasion, hot spot
0points
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Review 9 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

An evening to remember

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Energetic
Energetic
"Our week-long vacation came to an end with our favorite dining experience. We had a lovely table for two near the fireplace. The service was impeccable from the moment we were seated until the last crumb of our dessert. The salads, entrees and desserts were prepared with perfection and presented in an artistic manner. Though the restaurant was full, we felt we were in our own little spot enjoying the food, the piano singer and each other..treat yourself to this spot; it makes an evening memorable."
Dined on 04/09/2013
 2012
Special Features: fit for foodies, good for groups, kid-friendly, neighborhood gem, notable wine list, romantic, special occasion, hot spot
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Review 10 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

The best restaurant in Naples

Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"The best restaurant in Naples by far."
Dined on 04/07/2013
 2007
Special Features: fit for foodies, notable wine list, romantic, special occasion, hot spot
0points
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Review 11 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

We enjoyed a wonderful evening

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"We enjoyed a wonderful evening entertaining friends. Food, wine, and ambience were perfect."
Dined on 04/02/2013
 2013
Special Features: notable wine list, romantic, special occasion
0points
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Review 12 for The Grill - The Ritz-Carlton, Naples
Overall rating 
3 / 5
(Good) 3 / 5

just get past the hostess...

Food 
5 / 5
(Outstanding) 5 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"On 3/6, I made a reservation on 3/24 using this site and received a confirmation email accordingly. However, when I arrived, the restaurant had no record of the reservation & the hostess was not polite about it. I showed her the conf. email & she didn't apologize, just blamed open table. I was disappointed 2 C that reviews posted on this site indicate I was not the only diner that experienced this problem (& the impolite hostess). I have been dining at this resturant and staying at the hotel for the past 22 years and I have never had a complaint about the grill until now. Once we got past the hostess, everything was perfect as always."
Dined on 03/24/2013
 2012
Special Features: notable wine list, romantic
0points
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Review 13 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Elegant club like atmoshpere.

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"Elegant club like atmoshpere. Top notch food and impeccable service. Perfect for a special occassion."
Dined on 03/23/2013
 2006
Special Features: notable wine list, romantic
0points
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Review 14 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Always a fabulous time at

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"Always a fabulous time at the Ritz in Naples!"
Dined on 03/19/2013
 2006
Special Features: fit for foodies, romantic, special occasion
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Review 15 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Probably the best restaurant

Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"Probably the best restaurant in Naples for a special occasion. We celebrated our anniversary there for the 3rd year in a row, and were presented with complimentary desserts, as well as a rose, a copy of the night's menu and a chocolate anniversary "card" as we departed (all thanks to a note in our Open Table reservation). Lovely evening!"
Dined on 03/14/2013
 2008
Special Features: fit for foodies, neighborhood gem, notable wine list, romantic, special occasion
0points
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Review 16 for The Grill - The Ritz-Carlton, Naples
Overall rating 
4 / 5
(Very Good) 4 / 5

Did Open Table mess up?

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"When we arrived, the hostess did not have our reservation, because Open Table had been down! She said they received no Open Table reservations for that night because of the site's technical problems. We did get a table which made us happy, but it was touch and go for a while. What the heck? And we never heard from Open Table about this problem."
Dined on 03/07/2013
 2012
Special Features: romantic, special occasion
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Review 17 for The Grill - The Ritz-Carlton, Naples
Overall rating 
2 / 5
(Fair) 2 / 5

A disappointing Valentine's

Food 
2 / 5
(Fair) 2 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Energetic
Energetic
"A disappointing Valentine's eve dinner. So surprised--this is the Ritz! We dine there frequently though haven't been in a few months. Food was NOT Ritz quality--bland, tough, uninteresting. We were with two other couples. All had the same comment. Service as always is excellent."
Dined on 02/13/2013
 2004
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Review 18 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

This is the Ritz experience

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"This is the Ritz experience at it's finest..great atmosphere, great service, and great food!"
Dined on 03/04/2013
 2008
Special Features: fit for foodies, special occasion
0points
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Review 19 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Outstanding restaurant. It

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"Outstanding restaurant. It is certainly the best restaurant in Naples and may very well be the best restaurant in all of South Florida. Our server, Amanda, showed a high degree of professionalism and anticipated our dining needs expertly."
Dined on 03/03/2013
 2003
Special Features: fit for foodies, neighborhood gem, notable wine list, romantic, special occasion
0points
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Review 20 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Everything about this place

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
"Everything about this place was exceptional. Had a great time and were glad we came.
Only negative was the cost. Nearly $600 for a party of four was a bit pricey!
"
Dined on 02/26/2013
 2010
Special Features: notable wine list, romantic, special occasion
0points
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Review 21 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

The food and service was exceptiona

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Energetic
Energetic
"The food and service was exceptional. Steaks were tender and prepared as requested. Sides and salads were fresh and delicious. Both the wait staff and the sommelier wer attentive and efficient and personable. A real class act!"
Dined on 02/18/2013
 2012
Special Features: fit for foodies, notable wine list, romantic, special occasion, hot spot
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Review 22 for The Grill - The Ritz-Carlton, Naples
Overall rating 
3 / 5
(Good) 3 / 5

Grill at Naples Ritz Carlton

Food 
2 / 5
(Fair) 2 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"Great atmosphere-beautiful.
Best to request a specific table if possible as we were initially seated in a row of tables directly next to another couple at an hour when there were ample more private tables open.
The food was had entirely too much salt added by the kitchen/chef for our liking. The side vegetables and the entrees (halibut and filet mignon) were clearly seasoned with salt when their natural tastes would have been appreciated if not obscured by the saline taste.
Had great guests and conversation and the hour was late and restaurant was busy so we did not send the items back which would have entailed sending everything back really.
The hostess staff appeared somewhat amateurish/intern-esque. Needed more experienced"
Dined on 02/20/2013
 2013
Special Features: notable wine list, romantic, special occasion
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Review 23 for The Grill - The Ritz-Carlton, Naples
Overall rating 
3 / 5
(Good) 3 / 5

Spent a long weekend in Naples

Food 
3 / 5
(Good) 3 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"Spent a long weekend in Naples and stayed at the Ritz. Had a nice dinner at the Grill but I suppose after reading the reviews, I was expecting an even better experience. Ambience was very nice and service was as well. Wine list quite robust as were the associated prices. Side dishes were the best part of the meal. Steaks were definitely good but I can make a good steak at home. I would return and try it again and would recommend it but it did not live up to my expectations. Perhaps I had set them too high..."
Dined on 02/15/2013
 2004
Special Features: notable wine list, special occasion
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Review 24 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

The Perfect Place!

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"Our teenage niece was visiting with her friend and wanted to go to a special place where the girls could get all dressed up in their fancy outfits. What better place than The Ritz-Carlton? The service is impeccable. The food is so delicious. The Grill is such an elegant setting. Everything was wonderful and we all came away with lovely memories of a special evening."
Dined on 02/15/2013
 2008
Special Features: fit for foodies, romantic, special occasion
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Review 25 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Probably the best food in

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"Probably the best food in Naples, but not for the faint of heart if they are worried about price."
Dined on 02/12/2013
 2011
Special Features: fit for foodies, notable wine list, romantic, special occasion
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Review 26 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

special occasion destination

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
"Nothing not to like except that the prices make it a "special occasion destination"..."
Dined on 02/13/2013
 2009
Special Features: notable wine list, special occasion
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Review 27 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

It was a wonderful dining

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
"It was a wonderful dining experience, as always! The service and food are outstanding!"
Dined on 02/08/2013
 2007
Special Features: vibrant bar scene, fit for foodies, good for groups, notable wine list, romantic, special occasion, hot spot
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Review 28 for The Grill - The Ritz-Carlton, Naples
Overall rating 
5 / 5
(Outstanding) 5 / 5

Outstanding Evening!

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"Everything about our evening and meal at the Grill was perfect! The wait staff is outstanding- unobtrusive yet meeting every need almost before you know you have a need.
The four of us thought that each thing we ordered was superb and well presented. Vegetables were perfectly cooked. We couldn't have asked for anything more. Yes, the Grill is very pricey, but worth every penny. Outstanding evening!
"
Dined on 02/07/2013
 2009
Special Features: notable wine list, special occasion
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Review 29 for The Grill - The Ritz-Carlton, Naples
Overall rating 
4 / 5
(Very Good) 4 / 5

Great service, casually elegant

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"Great service, casually elegant venue and food that is far superior to most other restaurants in the greater Naples area."
Dined on 02/06/2013
 2007
Special Features: fit for foodies, neighborhood gem, notable wine list, special occasion
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Review 30 for The Grill - The Ritz-Carlton, Naples
Overall rating 
3 / 5
(Good) 3 / 5

Give your review a title (optional)

Food 
3 / 5
(Good) 3 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
"Went on Saturday night. Restaurant had very classy upscale atmosphere...dark wood paneling..nice carpeting...paintings on wall...woman singing at piano bar...well dressed and friendly waiters...etc. Unfortunately, ordered martinis were heavily laden with vermouth...had to order extra vodka to make them palatable. Also, filet mignon's that were ordered medium rare were served medium...did not complain, however,as quality of meat was excellent. Otherwise, was a very pleasant experience and would definitely recommend to others and return for another experience."
Dined on 01/26/2013
 2009
Special Features: notable wine list, special occasion
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Review 31 for The Grill - The Ritz-Carlton, Naples
Overall rating 
3 / 5
(Good) 3 / 5

The food and service were

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Energetic
Energetic
"The food and service were very good. The table we got was in a corner 9f where there was a Diner-like arrangement of cushioned seats against a wall. We were soon accompanied by a very loud group of 8, which prohibited my wife and I from hearing each other talk.
For a $200 meal, I will never go back. They can keep serving their seasonal Hotel guests, but I now realize why the people who live in Naples dont frequent this place. Our last experience here was awesome, but in the off season when they must appreciate our local business a little more."
Dined on 01/25/2013
 2009
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Ratings-Only Reviews for The Grill - The Ritz-Carlton, Naples
Based on the average of (56) ratings-only reviews
Overall 
4.7 / 5
(Outstanding) 4.7 / 5
5 out of 5 recommend this product
Food 
4.7 / 5
(Outstanding) 4.7 / 5
Service 
4.8 / 5
(Outstanding) 4.8 / 5
Ambiance 
4.6 / 5
(Outstanding) 4.6 / 5
Noise Level
1.9 / 3
Moderate