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Lockwood Restaurant and Bar Reviews List

Lockwood Restaurant and Bar

Lockwood Restaurant & Bar is an ideal dining destination offering a chef inspired, modern American menu highlighting locally and seasonally influenced fare. An extensive wine program is also available for guests to select the perfect vintage to complement their meal. Open for breakfast, lunch, dinner, and afternoon tea, Lockwood Restaurant provides a comfortably elegant setting for any and all occasions—including private events and receptions.
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246 Current Reviews
Summary of Diner Ratings & Reviews
Overall 
3.8 / 5
(Very Good) 3.8 / 5
(246 Reviews)
Open Ratings Snapshot
Rating Breakdown 246 reviews
5 stars
(84)
4 stars
(86)
3 stars
(37)
2 stars
(28)
1 star
(11)
Food 
3.9 / 5
(Very Good) 3.9 / 5
Service 
3.9 / 5
(Very Good) 3.9 / 5
Ambiance 
3.9 / 5
(Very Good) 3.9 / 5
Noise Level
2 / 3
Moderate
Value 
3.6 / 5
(Very Good) 3.6 / 5
Filter Reviews By:
Diners classify this restaurant as:
  • special occasion(79)
  • fit for foodies(55)
  • romantic(51)
  • good for groups(34)
  • vibrant bar scene(29)
  • great for lunch(28)
Lockwood Restaurant and Bar Reviews List
Review 1 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 2/02/2016
 2007
Dined on 2/02/2016
 2007
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
4 / 5
(Very Good) 4 / 5
Dined on 2/02/2016
 2007
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Review 2 for Lockwood Restaurant and Bar
Overall rating 
3 / 5
(Good) 3 / 5

Dined on 1/29/2016
 2014
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Review 3 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

OpenTable Diner Since
Dined on 2/01/2016
 2012
Dined on 2/01/2016
 2012
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
"The homemade pasta with wild mushrooms was superb!"
Dined on 2/01/2016
 2012
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Review 4 for Lockwood Restaurant and Bar
Overall rating 
1 / 5
(Poor) 1 / 5

OpenTable Diner Since
Dined on 1/29/2016
 2006
Dined on 1/29/2016
 2006
Food 
1 / 5
(Poor) 1 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
Value 
3 / 5
(Good) 3 / 5
Dined on 1/29/2016
 2006
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Review 5 for Lockwood Restaurant and Bar
Overall rating 
2 / 5
(Fair) 2 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/23/2016
 2011
Dined on 1/23/2016
 2011
Food 
3 / 5
(Good) 3 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
"The food was good but a couple issues with the meal. The service was okay. Overall experience was okay."
Dined on 1/23/2016
 2011
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Review 6 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Great location for a pre-theatre lunch.

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
4 / 3
Energetic
Value 
5 / 5
(Outstanding) 5 / 5
"Everything was delicious. The Tempura Chees Curds were unbelievable!"
Dined on 1/17/2016
 2004
Special Features: romantic, good for groups, great for brunch, great for lunch, special occasion, fit for foodies
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Review 7 for Lockwood Restaurant and Bar
Overall rating 
2 / 5
(Fair) 2 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/15/2016
 2015
Dined on 1/15/2016
 2015
Food 
1 / 5
(Poor) 1 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
Dined on 1/15/2016
 2015
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Review 8 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Solid restaurant experience

Food 
4 / 5
(Very Good) 4 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
"Was about 15 degrees out so I just stuck with the restaurant because it was in the hotel. Was pleasantly surprised Food was well presented and the menu has some interesting combinations."
Dined on 1/13/2016
 2014
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Review 9 for Lockwood Restaurant and Bar
Overall rating 
1 / 5
(Poor) 1 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/16/2016
 2015
Dined on 1/16/2016
 2015
Food 
2 / 5
(Fair) 2 / 5
Service 
1 / 5
(Poor) 1 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
"Very limited menu, poor service. Extremely disappointed!
The Palmer House Chicago is very beautiful, however eat anywhere else but here!
"
Dined on 1/16/2016
 2015
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Review 10 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Dined on 1/14/2016
 2010
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Review 11 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Value 
4 / 5
(Very Good) 4 / 5
Dined on 1/13/2016
 2008
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Review 12 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

OpenTable Diner Since
Dined on 1/10/2016
 2007
Dined on 1/10/2016
 2007
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 1/10/2016
 2007
Special Features: good for groups, notable wine list, fit for foodies
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Review 13 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/09/2016
 2014
Dined on 1/09/2016
 2014
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
4 / 5
(Very Good) 4 / 5
Dined on 1/09/2016
 2014
Special Features: good for groups, great for brunch, fit for foodies
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Review 14 for Lockwood Restaurant and Bar
Overall rating 
2 / 5
(Fair) 2 / 5

Food 
2 / 5
(Fair) 2 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Moderate
Moderate
Dined on 1/07/2016
 2014
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Review 15 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
4 / 5
(Very Good) 4 / 5
Dined on 1/04/2016
 2015
Special Features: romantic, special occasion, notable wine list, fit for foodies
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Review 16 for Lockwood Restaurant and Bar
Overall rating 
2 / 5
(Fair) 2 / 5

Like Before. Just OK

Food 
2 / 5
(Fair) 2 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
Value 
2 / 5
(Fair) 2 / 5
"This was my second visit to Lockwood, the first being years ago. My recollection of that meal was that it was OK. Not bad just not especially memorable. Looking for a convenient loop location, and its location in the astoundingly beautiful lobby of The Palmer House, and reports of a recent makeover, back I came to Lockwood.
Well it still isn't any better than just OK.
Meet sometime in the lobby then go elsewhere to eat."
Dined on 1/06/2016
 2003
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Review 17 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 1/02/2016
 2015
Dined on 1/02/2016
 2015
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
Value 
5 / 5
(Outstanding) 5 / 5
Dined on 1/02/2016
 2015
Special Features: romantic, special occasion
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Review 18 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
4 / 5
(Very Good) 4 / 5
Dined on 1/02/2016
 2006
Special Features: special occasion
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Review 19 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/31/2015
 2015
Dined on 12/31/2015
 2015
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
Dined on 12/31/2015
 2015
Special Features: romantic, good for groups, great for brunch, fit for foodies
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Review 20 for Lockwood Restaurant and Bar
Overall rating 
3 / 5
(Good) 3 / 5

Good Soup

Customer Avatar
OpenTable Diner Since
Dined on 12/31/2015
 2006
Dined on 12/31/2015
 2006
Food 
2 / 5
(Fair) 2 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
2 / 5
(Fair) 2 / 5
"The cumiin-scented carrot soup and the freshly-baked rolls and warm butter were delicious. The entrées were not: the chicken was dry, and almost flavorless. It was accompanied by a very odd assortment of vegetables (smooshy) also without an identifying flavor! . The salmon was borderline. The carrot cake was delicious."
Dined on 12/31/2015
 2006
Special Features: romantic, notable wine list
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Review 21 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/31/2015
 2008
Dined on 12/31/2015
 2008
Food 
3 / 5
(Good) 3 / 5
Service 
1 / 5
(Poor) 1 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
Value 
3 / 5
(Good) 3 / 5
Dined on 12/31/2015
 2008
Special Features: special occasion, notable wine list
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Review 22 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Dined on 11/06/2015
 2006
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Review 23 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
Dined on 12/31/2015
 2005
Special Features: romantic, special occasion, vibrant bar scene, fit for foodies
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Review 24 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

OpenTable Diner Since
Dined on 12/31/2015
 2009
Dined on 12/31/2015
 2009
Food 
3 / 5
(Good) 3 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
Dined on 12/31/2015
 2009
Special Features: special occasion, notable wine list, late-night find
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Review 25 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
"We had Thanksgiving, it was very delicious and the champagne never stopped flowing. The only thing missing was creamed corn and a couch to fall asleep on afterward."
Dined on 11/26/2015
 2007
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Review 26 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Moderate
Moderate
Value 
4 / 5
(Very Good) 4 / 5
Dined on 12/26/2015
 2008
Special Features: romantic, good for groups, great for lunch, scenic view, special occasion, vibrant bar scene, notable wine list
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Review 27 for Lockwood Restaurant and Bar
Overall rating 
2 / 5
(Fair) 2 / 5

So-so

Food 
2 / 5
(Fair) 2 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Value 
3 / 5
(Good) 3 / 5
"Thought the scallops were good, the steak was overdone and over-priced.we were disappointed."
Dined on 12/27/2015
 2009
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Review 28 for Lockwood Restaurant and Bar
Overall rating 
2 / 5
(Fair) 2 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/26/2015
 2015
Dined on 12/26/2015
 2015
Food 
2 / 5
(Fair) 2 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Dined on 12/26/2015
 2015
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Review 29 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Dined on 12/27/2015
 2008
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Review 30 for Lockwood Restaurant and Bar
Overall rating 
1 / 5
(Poor) 1 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/26/2015
 2011
Dined on 12/26/2015
 2011
Food 
3 / 5
(Good) 3 / 5
Service 
1 / 5
(Poor) 1 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
Value 
2 / 5
(Fair) 2 / 5
Dined on 12/26/2015
 2011
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Review 31 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Holiday Dinner & parking

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
4 / 3
Energetic
Value 
5 / 5
(Outstanding) 5 / 5
"Dined at the Lockwood on December 25, 2015. Enjoyed the pre fixx dinner menu, four courses of exceptional food. Hot Toddy signature cocktails are soothing and delicious. I had a wonderful evening with my wife. Also, when my wife asked to take two Palmer House brownies to go, the staff quickly filled the order.
The only word of caution is to make sure you understand how the validated parking works at the partner garage if you're an out-of-town guest. The sign that explained validated parking wasn't blaring seen. Absolutely has no reflection on the restaurant or hotel."
Dined on 12/25/2015
 2015
Special Features: romantic, good for groups, special occasion, notable wine list, fit for foodies, late-night find
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Review 32 for Lockwood Restaurant and Bar
Overall rating 
3 / 5
(Good) 3 / 5

Food 
3 / 5
(Good) 3 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Quiet
Quiet
Dined on 12/27/2015
 2007
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Review 33 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/24/2015
 2015
Dined on 12/24/2015
 2015
Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Energetic
Energetic
Value 
3 / 5
(Good) 3 / 5
Dined on 12/24/2015
 2015
Special Features: neighborhood gem, good for groups, great for brunch, notable wine list
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Review 34 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Lost reservation

Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
4 / 5
(Very Good) 4 / 5
"Great meal
At one point had a father chasing his screaming child through restaurant but not sure what Lockwood could have done.
Odd thing - upon arrival, no record of our opentable reservation. Restaurant handled that well"
Dined on 12/24/2015
 2011
Special Features: romantic, fit for foodies
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Review 35 for Lockwood Restaurant and Bar
Overall rating 
2 / 5
(Fair) 2 / 5

disappointed

Food 
3 / 5
(Good) 3 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Quiet
Quiet
Value 
2 / 5
(Fair) 2 / 5
"recommended as a fine dining restaurant but did not reach that standard. Service was adequate but indifferent. Food was average. Ambience not helped by fellow diners wearing tracksuits and ugg boots."
Dined on 12/21/2015
 2013
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Review 36 for Lockwood Restaurant and Bar
Overall rating 
3 / 5
(Good) 3 / 5

Food 
3 / 5
(Good) 3 / 5
Service 
3 / 5
(Good) 3 / 5
Ambiance 
3 / 5
(Good) 3 / 5
Noise Level
Moderate
Moderate
Value 
3 / 5
(Good) 3 / 5
Dined on 12/18/2015
 2006
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Review 37 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Dined on 12/23/2015
 2010
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Review 38 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Dined on 12/19/2015
 2010
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Review 39 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Dined on 12/22/2015
 2012
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Review 40 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

enjoyable luncheon

Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
5 / 5
(Outstanding) 5 / 5
"Set inside the historic Palmer House is the Lockwood Restaurant. After taking a few moments to gaze at the beautiful hotel lobby, we had our Christmas luncheon at the Lockwood and enjoyed it thoroughly. The menu was sufficient to provide food items for each member of our party. The service was excellent. The food was tasty. I would return to Lockwood in the future."
Dined on 12/19/2015
 2013
Special Features: good for groups, great for lunch, special occasion, kid-friendly
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Review 41 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

OpenTable Diner Since
Dined on 12/17/2015
 2008
Dined on 12/17/2015
 2008
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Energetic
Energetic
Value 
4 / 5
(Very Good) 4 / 5
Dined on 12/17/2015
 2008
Special Features: good for groups, hot spot, vibrant bar scene
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Review 42 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

OpenTable Diner Since
Dined on 12/17/2015
 2012
Dined on 12/17/2015
 2012
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Value 
4 / 5
(Very Good) 4 / 5
Dined on 12/17/2015
 2012
Special Features: fit for foodies
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Review 43 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/19/2015
 2008
Dined on 12/19/2015
 2008
Food 
5 / 5
(Outstanding) 5 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
"Servers were attentive, but had to cover too many tables. As a result, the service was slow. This was also true of the service in the bar later in the evening."
Dined on 12/19/2015
 2008
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Review 44 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
5 / 5
(Outstanding) 5 / 5
Noise Level
Quiet
Quiet
Value 
4 / 5
(Very Good) 4 / 5
Dined on 12/16/2015
 2010
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Review 45 for Lockwood Restaurant and Bar
Overall rating 
4 / 5
(Very Good) 4 / 5

OpenTable Diner Since
Dined on 9/20/2015
 2014
Dined on 9/20/2015
 2014
Food 
4 / 5
(Very Good) 4 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Dined on 9/20/2015
 2014
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Review 46 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Dined on 12/15/2015
 2002
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Review 47 for Lockwood Restaurant and Bar
Overall rating 
1 / 5
(Poor) 1 / 5

Will NEVER Go Back

Food 
3 / 5
(Good) 3 / 5
Service 
4 / 5
(Very Good) 4 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Quiet
Quiet
"Afternoon Tea at the Palmer House before the Joffrey Ballet’s Nutcracker sounds like a lovely afternoon. But the hostess at the Palmer House nearly ruined it. Lockwood's head hostess was extremely rude and dismissive, she behaved as though she were royalty and her customers peasants, an annoyance to be tolerated. My adult daughters checked in while I parked the car, and she told them we didn’t have a reservation, they said it's at 1:45, and when she found the reservation she replied argumentatively 'Tea starts at 2!" I had an email confirmation from OpenTable, and called the restaurant 2 days prior to confirm, but she sent them away. I arrived looking for them and she argued with me about the reservation time and then when I asked about the rest of my party she just shrugged, and repeated "Tea starts at 2". I found my daughters and returned to the hostess stand, she never looked at us, spoke to us, or acknowledge our presence. Eventually she instructed another hostess to escort us to a table. It was in the middle of a busy traffic zone. When I asked if we could have a booth I was told NO, even though the majority of the restaurant was empty. We would have left right then, but the waitress “Rosemarie” saved the day. I told her we were leaving and why, and she apologized for the hostess and immediately moved us to a better table, and brought us complimentary champagne. I still wouldn't return though. There was absolutely nothing special about Palmer House afternoon tea, not the ambiance, not the food, not the tea, and definitely not the hostesses behavior and reception. Maybe $40 a person doesn't buy quality food, but good, attentive, gracious service doesn’t cost anything. I would highly recommend that the Hilton (that owns the Palmer House) give their employees a refresher course on what Customer Service means."
Dined on 12/13/2015
 2012
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Review 48 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/12/2015
 2009
Dined on 12/12/2015
 2009
Food 
4 / 5
(Very Good) 4 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Quiet
Quiet
Dined on 12/12/2015
 2009
Special Features: good for groups, great for lunch
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Review 49 for Lockwood Restaurant and Bar
Overall rating 
5 / 5
(Outstanding) 5 / 5

Nice atmosphere in an historic Loop building.

Customer Avatar
OpenTable Diner Since
Dined on 12/12/2015
 2011
Dined on 12/12/2015
 2011
Food 
5 / 5
(Outstanding) 5 / 5
Service 
5 / 5
(Outstanding) 5 / 5
Ambiance 
4 / 5
(Very Good) 4 / 5
Noise Level
Moderate
Moderate
Dined on 12/12/2015
 2011
Special Features: romantic, special occasion, vibrant bar scene
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Review 50 for Lockwood Restaurant and Bar
Overall rating 
1 / 5
(Poor) 1 / 5

Customer Avatar
OpenTable Diner Since
Dined on 12/12/2015
 2013
Dined on 12/12/2015
 2013
Food 
2 / 5
(Fair) 2 / 5
Service 
2 / 5
(Fair) 2 / 5
Ambiance 
2 / 5
(Fair) 2 / 5
Noise Level
Quiet
Quiet
Dined on 12/12/2015
 2013
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