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Bongo's Cuban Cafe - Hard Rock Hotel Hollywood Reviews List
Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Located at Seminole Paradise at the Seminole Hard Rock Hotel & Casino in Hollywood, FL., Bongos Cuban Café draws its inspiration from classic Cuban supper clubs. The multi-level restaurant, lounge and bar boasts a 7,000 square foot indoor restaurant, a 5,000 square foot rooftop lounge with a 360-degree unobstructive view of the entire property and 2 outdoor patios. Inside of the main 7,000 square foot restaurant, guests will experience a chic yet comfortable atmosphere, with white tables and seats which are layered with different textures; polished dark mahogany panels throughout the restaurant; the two-sided main bar (one side features a stage on top of it while the other side extends to the outside of the venue) and a 20 foot window that allows guests to see into a one-of-a-kind custom-made vertical flame rotisserie. Twin glass elevators ascend to the magnificant rooftop lounge adorned with private cabanas and plush lounge seating where guests can enjoy libations under the stars.
See more Bongo's Cuban Cafe - Hard Rock Hotel Hollywood details
81 Current Reviews
Summary of Diner Ratings & Reviews
Overall
(Very Good)
3.8
/
5
Rating Breakdown 81 reviews
5 stars
(34)
4 stars
(19)
3 stars
(15)
2 stars
(7)
1 star
(6)
Food
(Very Good)
3.7
/
5
Service
(Very Good)
3.9
/
5
Ambiance
(Outstanding)
4.1
/
5
Noise Level
Energetic
Filter Reviews By:
Diners classify this restaurant as:
- special occasion(40)
- good for groups(39)
- hot spot(29)
- vibrant bar scene(26)
- late-night find(22)
- romantic(20)
Bongo's Cuban Cafe - Hard Rock Hotel Hollywood Reviews List
Review 1 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
OpenTable Diner
Dined on 5/18/2013
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"I celebrated my B-day with a group of friends last Saturday night and we all had an outstanding service from the Manager, the bar and the waitress. Food, music, service and drinks were outstanding!"
Dined on 5/18/2013
Special Features: good for groups, vibrant bar scene, great for outdoor dining, hot spot, special occasion
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Review 2 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Great place for Mother's Day
OpenTable Diner
Dined on 5/12/2013
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Thank you for making this day special for mom. She loved the food so much!"
Dined on 5/12/2013
Special Features: great for brunch
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Review 3 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Fair)
2
/
5
Mother's Day brunch
Food
(Fair)
2
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"The food was not good, not what I expected, the last time I was there was on Valentines day and the food was much better. I had the pork sandwich and pork was dry. Not a big selection on brunch buffet. We had to keep asking for plates for the buffet. The place was hot, we asked the server to increase the AC and she told us it was at it's lowest. I was expecting to have the same experience as when I went on Valentines. The $35 that I payed per person was not worth what we ate."
Dined on 5/12/2013
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Review 4 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Great food and good energy
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Food and service was good. Restraunt energy fun and hip! The best spot if your staying at casino."
Dined on 5/18/2013
Special Features: good for groups, vibrant bar scene, romantic, hot spot, special occasion
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Review 5 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Special Mother's Day
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"I was very pleased with my experience at Bongos. I had 4pm reservations for Mothers Day, and arrived there about 3:50pm. I was informed that they were doing a Mothers Day brunch, and dinner wouldn't be served until 5pm. They spoke to the manager, who accomodated my group of 8 promptly at 4pm for dinner! We were a little worried we would have to wait to eat until 5pm, but they made sure that didn't happen. We had excellent service by 2 waiters. All our food came out promptly & hot! The kids enjoyed it, My Mom enjoyed it, and so did I. Nice latin music played while we ate. My Mom had the Whole Snapper, and I'm mad I didn't order that too!
Overall, it was very enjoyable, the food was awesome, and we will definitely be back for more!"
Overall, it was very enjoyable, the food was awesome, and we will definitely be back for more!"
Dined on 5/12/2013
Special Features: good for groups, romantic, special occasion
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Review 6 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Poor)
1
/
5
False advertisement
Food
(Fair)
2
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"The ad said live entertainment and kid's activities. Non of these they had. Food was not worth the money we paid."
Dined on 5/12/2013
Special Features: romantic
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Review 7 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Poor)
1
/
5
Worst Mother's Day ever !!
Food
(Poor)
1
/
5
Service
(Poor)
1
/
5
Ambiance
(Poor)
1
/
5
Noise Level
Energetic
"Food was big portions but horrible and not seasoned. Tates like nothing the Palomilla.
Salad bar: was 2 trays only and the dressings didn't even had a label / name to indentify them
Glasses for Mimossas, were not available even thought I paid for unlimeted mimossas.
Space very tight and Very Hot.
Short of staff - food took for ever
The kids activity that was anounced, was the regular crayon and paper that every restaurant gives away.
The live Music ( TRIO ) never showed up.
I will not recomend this restaurant to anybody. I don't think they are ready for special occacions"
Salad bar: was 2 trays only and the dressings didn't even had a label / name to indentify them
Glasses for Mimossas, were not available even thought I paid for unlimeted mimossas.
Space very tight and Very Hot.
Short of staff - food took for ever
The kids activity that was anounced, was the regular crayon and paper that every restaurant gives away.
The live Music ( TRIO ) never showed up.
I will not recomend this restaurant to anybody. I don't think they are ready for special occacions"
Dined on 5/12/2013
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Review 8 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Poor)
1
/
5
Brunch needs improvement
Food
(Poor)
1
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"I recently went for Mothers Day brunch and was disappointed. Compared to last year where we went to the Bongos in Miami for Mothers Day brunch, this experience was aweful. This location is too small to accommodate brunch buffet and large groups with families (kids). We were a group of 7 and they seated us at booth that could only fit 4 people. We were scoowsed into the seating when we were told they were reserved to capacity. The table next to us went empty the entire time we were there and it could've been used for us. The food came out cold and some orders were wrong. The buffet was left with disappointment compared to our experience last year. FYI Bongos Hardrock if you ever want to do another brunch use the upstairs for the buffets."
Dined on 5/12/2013
Special Features: vibrant bar scene
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Review 9 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
I recommend it.
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Went here to eat after a show @ Hard Rock Live this past Friday, 5/10/2013. Friendly and accommodating host and wait staff. We were a few minutes late, but our reservation was cheerfully and quickly honored. Overall the experience was a nice change of pace; I would consider it virtually a little bit of Havana right on the mainland.
It appears the super-loud 'club' part has been moved up to the roof, making the dining area a LOT more bearable. It's still as noisy as would expect with no soft surfaces to help dampen sound levels, but it is a VAST improvement over what I recall from before."
Dined on 5/10/2013
Special Features: late-night find, special occasion
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Review 10 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Loved it
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"I went when it recently opened, and the food has improved so much, the menu as well. The only thing missing was the temperature, could have been a little cooler and---- the live band in the middle stage, I took my family thinking that it would be live, I did not expect the food to be so great, wowza, what an improvement, congrats! I would be there again, but the live band was such a plus--if it were there."
Dined on 5/10/2013
Special Features: fit for foodies, good for groups, hot spot, kid-friendly
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Review 11 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
Good 1st timer
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Overall good experience, Really nice feel and very romantic ! Only negative I would have to say is how the server took it upon herself to automatically add 18% tip. We were a party of 2 and it was not disclosed that they would add tip anywhere. I felt as if I was judged because I was with my partner and I could bet $ that the 2 couple's sitting next to us because they were "straight" were not automatically added. At the end I actually would have given 20% BUT did not appreciate the automatic tip!"
Dined on 5/04/2013
Special Features: fit for foodies, good for groups, romantic, special occasion
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Review 12 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Husband s birthday
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"We had reserved for a party of 12 and 4 extra people showed up, the server was very accomidating. Good food, good time and we will return :)"
Dined on 5/04/2013
Special Features: good for groups, vibrant bar scene, hot spot, special occasion
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Review 13 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
2nd time here both good experiences
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"We got the paella for two, which was more than enough food. If you still ave room, the Tres Leche Cake is worth the calories."
Dined on 5/04/2013
Special Features: fit for foodies, good for groups, romantic, late-night find, hot spot, special occasion
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Review 14 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
Appetizers
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Only thing I didn't not really agree with was I was a party of 7 & we ordered the plantain chips as an appetizer & it felt like it only came with about 10-15 long chips barely enough for the party itself."
Dined on 5/04/2013
Special Features: vibrant bar scene, special occasion
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Review 15 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
The ambiance was fabulous.
Food
(Good)
3
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"The ambiance was fabulous. I really enjoyed my birthday celebration.The service was excellent. Only the issue was finding the actual entrance to the restaurant."
Dined on 04/19/2013
2012
Special Features: good for groups, late-night find, special occasion, scenic view, hot spot
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Review 16 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
A let down
Food
(Good)
3
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Poor)
1
/
5
Noise Level
Energetic
"Overall food presentation not worth the cost. Style has changed since the first time I went there last summer & not for the better. I was disappointed, my husband was disappointed as I brought him there for his birthday. Will not take the drive from palm beach there again."
Dined on 04/19/2013
2013
Special Features: good for groups, late-night find
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Review 17 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Fair)
2
/
5
Bland
Food
(Fair)
2
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"We were disappointed in Bongo's. We were looking forward to good cuban food but most of it was very bland. First we were seated next to the wait stand and an open door in a half empty dining room. We moved to a nicer table - no problem. We were not given bread like other tables. We started with the pork bites. They were tough and flavorless. Then the black bean soup which was also bland. My husband had the shrimp creole. He loves spicy food and was disappointed. I had the skirt steak which was very good - hot, tender and had a very nice seasoning."
Dined on 04/05/2013
2002
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Review 18 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
The tables are to dark that
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"The tables are to dark that you need a flashlight from you phone to read the menu"
Dined on 04/03/2013
2013
Special Features: special occasion
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Review 19 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Fair)
2
/
5
The ambiance is pretty, beautiful
Food
(Poor)
1
/
5
Service
(Good)
3
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"The ambiance is pretty, beautiful place, but the food was not good. Food was cold. We requested chicken empanadas and we got beef empanadas. The service was fine."
Dined on 03/30/2013
2013
Special Features: great for outdoor dining, neighborhood gem
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Review 20 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
Bongos not a hit.
Food
(Good)
3
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Quiet
"We went as predinner for Eric CLapton concert. We ate upstairs on the roof - a very nice place. But the service was not at all good. The waitresses were attentive BUT it took over 15 minutes for the bartender to make our sangria and when it came it had no fruit. We were brought the wrong side dishes. When the correct side (plantains) were brought they had no sauce and were unseasoned and tasted bland. We were charged extra for the black beans. On top of that an automatic 20% tip was added even though we were a party of two. It was $85 for marginal food and sangria for the two of us. We love cuban food but will not return to Bongos."
Dined on 03/30/2013
2009
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Review 21 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
good dinner before a concert
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"ate at the seminole hard rock location - convenient and good overall. i was unhappy with one of three dishes i ordered and the waitress removed it from the check. she was also conscious of our concert timing, so high marks for service."
Dined on 03/30/2013
2013
Special Features: good for groups, great for outdoor dining, scenic view
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Review 22 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
We brought flowers for the
Food
(Fair)
2
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"We brought flowers for the table and they forgot to put them on. The hostess was rude to some of our guest. There was no live band just equipment and recorded music....Big disappointment!!! The famous black been dip app did have any corn chips it came with about 5 plantain chips...and when we asked for more they charged us $7 each without telling us. Make the dip smaller ..whats the point???"
Dined on 03/30/2013
2011
Special Features: great for outdoor dining, scenic view
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Review 23 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Fair)
2
/
5
Not what I expected; not so good
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Energetic
"Kind of touristy, and the food wasn't very good. The soup was cold. The rice served with both entrees was cold. The yuca frita was over fried. I live in the area, and I definitely get better Cuban food around my house. As for the ambiance, i would have thought that a Cuban restaurant like Bongos would actually play more latin music (ie. salsa, merengue, etc.), but they played mostly club music in the dining room. I personally would not recommend this restaurant to any friends."
Dined on 03/29/2013
2011
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Review 24 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
way too pricey!
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Food was delicious but prices were insane!"
Dined on 03/27/2013
2013
Special Features: good for groups, romantic, special occasion
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Review 25 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Poor)
1
/
5
Poor Service!!!
Food
(Fair)
2
/
5
Service
(Poor)
1
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Quiet
"I have heard many good things about this restaurant, so I decided to give it a try. The ambiance was very nice, but the service was poor. We were seated immediately but waited a very long time for the waiter to take our order. The restaurant was empty so I didn't understand why I waited so long for the waiter to serve us. Eventually our order was taken. Then my date started getting wet from a leak in ceiling or ac unit. We waited along time for the waiter to visit our table again, and when he did we complained about the leak coming from the ceiling/ac unit, and the waiter made a joke about it, saying that "we should have seen the place yesterday" I personally did not get the joke, and asked to be moved to another table."
Dined on 03/24/2013
2012
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Review 26 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Pork was awesome. Strongly
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Pork was awesome. Strongly recommend monitor pitcher"
Dined on 03/22/2013
2009
Special Features: fit for foodies, good for groups, hot spot
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Review 27 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Very nice atmosphere and the
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Very nice atmosphere and the food was good."
Dined on 03/16/2013
2011
Special Features: vibrant bar scene, good for groups, special occasion, hot spot
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Review 28 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
I absolutely LOVE the food
Food
(Outstanding)
5
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"I absolutely LOVE the food at Bongo's. I have also visted BOngo's in Orlando and it was wonderful as well."
Dined on 03/15/2013
2013
Special Features: romantic
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Review 29 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
We went to a concert at the
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"We went to a concert at the Hard Rock and used a Groupon for Bongos; the pulled pork, veggies, and plantains were awesome and the Tres Leches cake was delicious. The drinks were mostly ice but the food, service, and ambience made up for that. It was fun to look at the photos of Gloria Estefan with all of her celebrity guests. I would return."
Dined on 03/20/2013
2007
Special Features: vibrant bar scene, fit for foodies, good for groups, late-night find, hot spot
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Review 30 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
We sat in the sky lounge.
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"We sat in the sky lounge. The service and food was great."
Dined on 03/15/2013
2012
Special Features: vibrant bar scene, good for groups, great for outdoor dining, late-night find, romantic, special occasion, scenic view, hot spot
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Review 31 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Exceptional
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"I want to thank you for a wonderful dinning experience and energetic night life on the roof top. We had a blast and the flann bday cake was to die for. Will definately be dinning at bongos again and would strongly recommend the restaurant to family and friends."
Dined on 03/16/2013
2013
Special Features: vibrant bar scene, good for groups, great for outdoor dining, late-night find, romantic, special occasion, hot spot
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Review 32 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
Everything was great. The
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Everything was great. The only thing that we did not like so much was the music, it was too high."
Dined on 03/08/2013
2013
Special Features: late-night find, romantic, special occasion
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Review 33 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
Fun place
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Love Bongos. Great food, service and the music is the best. We usually go to the upstairs sky bar after dinner for dancing."
Dined on 03/16/2013
2007
Special Features: vibrant bar scene, good for groups, special occasion, hot spot
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Review 34 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Fair)
2
/
5
Nightlife YES. Dining NO.
Food
(Poor)
1
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"The entrees were dry and tasteless."
Dined on 03/07/2013
2011
Special Features: late-night find
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Review 35 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Very nice place for dinner.
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Very nice place for dinner. We had a group of 12 and the service and food was excellent."
Dined on 02/23/2013
2013
Special Features: vibrant bar scene, good for groups, late-night find, special occasion, hot spot
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Review 36 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Poor)
1
/
5
Terrible food! Dont go!
Food
(Poor)
1
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"The food was terrible! The filet mignon was so hard to chew and it had a really strange and bad flavor, the mojito tasted like soda and the churrasco did not have any flavor at all. In addition, it was too expensive! This restaurant is for people who doesnt know how latin food taste!! Terrible, terrible food! Don't go!!!"
Dined on 03/02/2013
2013
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Review 37 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Very Good)
4
/
5
The food at Bongo's was delicious,
Food
(Very Good)
4
/
5
Service
(Good)
3
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"The food at Bongo's was delicious, and I would highly recommend the restaurant based on this fact alone. The Tour of Cuba was a great opportunity to sample 3 different Cuban meat dishes.
If I had the opportunity to rate our server (Lacey) and hostess separately, the server would get five stars and the hostess one. We had a reservation, but waited nearly 20 minutes to be seated, even though the restaurant was less than half full when we arrived. The entire hostess staff was completely confused, and basically ignored us while we waited for what we were told would be "just a few minutes."
Gratuity was added to our bill at 18%, so make sure to look closely."
Dined on 02/23/2013
2004
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Review 38 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
There is too much hype and
Food
(Good)
3
/
5
Service
(Good)
3
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Moderate
"There is too much hype and it did not really live up to it's expectations. I feel most people go because of who it is owned by and not because of the food. The food was good but nothing I have never tasted before. I had the sliders which were pretty dry, the sweet plantains side dish was good and I would definitely recommend the watermelon mojitos. I wouldn't go back for the food but perhaps sit @ the bar and enjoy a nice and fresh drink."
Dined on 02/20/2013
2011
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Review 39 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
A Winning Combination !!!
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Food, service, and ambience outstanding. A winning combination every time. We were seated at a wonderful table on the second level. Our guests had a pitcher of cojitos (which my wife and I will order the next time) and we had a sangria carafe. Most refreshing. Entrees ordered included shrimp crillo, shredded pork, a seafood medley, and the Tour of Cuba --- a tantalizing trio of shredded pork, beef and chicken. I had the latter with sweet plantains and brown rice. Simply fantastic! Regarding service, the hostess seated us right away. Our server was cordial, professional, attentive, and most important of all seemed most sincere in doing his very best to make our dining experience a pleasurable one. And that it was!"
Dined on 02/22/2013
2005
Special Features: fit for foodies, good for groups, great for outdoor dining, special occasion, hot spot
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Review 40 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Great Cuban Food!
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"Went for valentines weekend and had a great time! Great food excellent service; a MUST!"
Dined on 02/16/2013
2013
Special Features: vibrant bar scene, good for groups, romantic, special occasion, hot spot
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Review 41 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
Nice please, there is opportunity
Food
(Good)
3
/
5
Service
(Fair)
2
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"Nice please, there is opportunity to increase service"
Dined on 02/17/2013
2013
Special Features: late-night find, romantic, special occasion
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Review 42 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Poor)
1
/
5
Latino Black Hole
Food
(Poor)
1
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"The food was terrible. We ordered Arroz con pollo which is a traditional dish made with cooking the chicken in with the rice preparation. What we got was a broiled/browned chicken quarter which was precooked and re-heated and was very dry placed on the plate with a serving of yellow rice. At $19.00 this was a rip-off. I had the Vacca Frita which was a very small portion (less than 3 oz of beef) that was dried out with three table spoons of morro rice an 5 pieces of sweet plantains. Again at $19.00 this was a bad joke. I get this dish regularly at a family Latin restaurant and get more that three times the portion size for less than $10.00.The music was so loud I could not converse with my date. Just a BAD experience."
Dined on 02/16/2013
2013
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Review 43 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
My experience at Bongo's for
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"My experience at Bongo's for my mother's 70th birthday celebration was everyting I wanted it to be. The ambiance and service were perfect! Our waitress was great and really did everything possible to make sure we were well attended to. I will definitily book another event at your restaurant. Thank you for a wonderful experience."
Dined on 02/17/2013
2013
Special Features: vibrant bar scene, good for groups, kid-friendly, notable wine list, special occasion
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Review 44 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
I was very surprised . We
Food
(Poor)
1
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Energetic
"I was very surprised . We dined at the Bongo's in Orlando and it was outstanding.
The food was cold and dry and had no flavor.
We won't be dinning here again."
Dined on 02/17/2013
2013
Special Features: vibrant bar scene
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Review 45 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
Great service, great food
Food
(Very Good)
4
/
5
Service
(Very Good)
4
/
5
Ambiance
(Good)
3
/
5
Noise Level
Energetic
"Great service, great food flavor. Chicken breast was flavorful but over cooked so it was dry.
The restaurant is very open and noisy. Too cold inside to enjoy our dinner actually."
The restaurant is very open and noisy. Too cold inside to enjoy our dinner actually."
Dined on 02/17/2013
2011
Special Features: vibrant bar scene, fit for foodies, good for groups, great for outdoor dining, late-night find, romantic, special occasion, scenic view, hot spot
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Review 46 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
Food was excellent. Service
Food
(Very Good)
4
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Energetic
"Food was excellent. Service was awesome. Ambiance was fabulous!"
Dined on 02/01/2013
2013
Special Features: fit for foodies, hot spot
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Review 47 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Fair)
2
/
5
Food was decent nothing special,
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Good)
3
/
5
Noise Level
Moderate
"Food was decent nothing special, the drinks were not good had no taste of liquor even when ordering a double! I may try this place again to give it a second chance but was not really impressed."
Dined on 02/08/2013
2011
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Review 48 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Fair)
2
/
5
Disappointed Birthday Dinner
Food
(Fair)
2
/
5
Service
(Fair)
2
/
5
Ambiance
(Fair)
2
/
5
Noise Level
Moderate
"I was very disappointed with my recent dining experience at Bongo's Cuban cafe. The overall experience left a lot to be desired. For starters, our party of 6 was seated at a table that was hardly suitable for a party of 4. The placement around the table was a bench/booth that they expected 3 grown adults to squeeze into, 2 chairs across from the bench, and one chair at the head of the table. The person at the head couldn't put their legs under the table. Some of the food was bland and unseasoned, specifically the vegetarian platter. Two of us didn't receive everything that came with the meal and 2 out of the 3 birthday desserts offered were not available. For a fine dining restaurant, I was not impressed."
Dined on 02/01/2013
2013
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Review 49 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Good)
3
/
5
Good Service and beautiful
Food
(Good)
3
/
5
Service
(Very Good)
4
/
5
Ambiance
(Very Good)
4
/
5
Noise Level
Moderate
"Good Service and beautiful ambiance. Great Mojitos, awesome menu selections...it was hard to make up our minds! Food was tasty but served a bit cold. We like the location and love Cuban food so we will go back to give it another chance."
Dined on 01/28/2013
2013
Special Features: good for groups, great for outdoor dining
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Review 50 for Bongo's Cuban Cafe - Hard Rock Hotel Hollywood
Overall rating
(Outstanding)
5
/
5
High on the Wow factor
Food
(Outstanding)
5
/
5
Service
(Outstanding)
5
/
5
Ambiance
(Outstanding)
5
/
5
Noise Level
Moderate
"This is a great place to celebrate everything from Birthdays, Promotions or just being alive. The food was very good and resonably priced. It also has the added surprise of the ourdoor roof bar. It really made you feel like you were in the Magic City even though you are in Broward. The only thing is that the roof bar is not that comfortable becuase in orde to sit down you have to pay for overpriced bottles of booze. Overall Bongos is a hit."
Dined on 01/12/2013
2010
Special Features: vibrant bar scene, good for groups, late-night find, special occasion, hot spot
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